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Consumer banking servicesI net banking

Askari Bank is the first bank of Pakistan to provide I-Net banking service to its valuedcustomers

1. Agreement and AcceptanceThis agreement becomes effective between Askari Bank Limited ("The Bank", "We" or

"Us") and you at the time of registering for electronic banking or at the time you accesselectronic banking, whichever occurs first. For the purpose of this agreement, "ElectronicBanking" includes Internet Banking, Mobile Phone banking, Telephone Banking andPrepaid products through Internet or Mobile Phone or Call Centre or any other form of electronic banking presently available or to be made available in future.

2. Incorporated TermsIn addition to this agreement, the terms and conditions of your Automated Teller

Machine (ATM) Debit/Credit Card (bank card terms) and account or facility terms andconditions (other terms) shall apply to all transactions you carry out or instruct us to carryout through bank accounts linked to the card or account number you select when usingelectronic banking.

In the event of conflict between the provisions of this agreement and the bank card termsor the other terms, the provisions of this agreement will prevail.

Where the bank card terms or other terms require amendments or additions thereto to bereduced to writing and/or signed, your acceptance of this agreement shall be deemed tosatisfy such requirements.

3. Defining the Device and MediumThe device which you select to access Electronic Banking may include a computer,

Mobile Phone, Telephone, Television or similar technologies (the Device) and themedium through which you access electronic banking may include the Internet, WirelessApplication Protocol (WAP), Wireless Internet Gateway (WIG), Short MessagingSystem (SMS), voice over an automated voice recognition system or similar technologies(the Medium).

We will refer to the device and the medium collectively as "The CommunicationSystem". Where a particular communication system requires contractual provisionsdifferent from other communication systems, this will be dealt with separately.

4. AmendmentsWe may amend this agreement from time to time and you are bound by the version of

this agreement that exists at the time you access electronic banking. You agree and waiveyour right to question or receive intimation of any such amendment that may besubsequently made in the agreement by the Bank. The date of this version is recordedabove.


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5. Requirements, Registration & FeesBefore you can use electronic banking you must follow certain procedures as laid down

by the Bank. Before we allow you access to electronic banking. We may requireinformation from you so that we can verify that you are who you say you are. We will

require your prior consent (express or implied).

We will charge you fees (if any) on our services in accordance with the Bank's prevailingSchedule.

For information on what is required, you may approach our nearest Branch or theCustomer Call Centre or visit our website: www.askaribank.com.pk for the prevailing

procedure and charges.

6. We Will Act On Instructions That Appear To Have Been Sent By YouUse of a communication system means we do not interact face-to-face. Unless you notify

us before we give effect to an instruction, you authorize us to rely on and perform allinstructions that appear to originate from you (even if someone else is impersonatingyou).

7. Sending and Processing InstructionsYour instructions to us will be subject to the same turn-around times and processes that

apply to your customer profile, the type of account you have and type of transactioninvolved.

An instruction cannot be terminated or revoked once sent to us. You will not hold usliable if you execute the same instruction more than once and neither instruction will bereversible.

Please do not re-send the same instruction before confirming the fate of prior instruction by checking your statements etc. and/or from your Branch or contacting our Customer Call Centre. This is because the initial instruction may still be processed and re-sendingthe instruction may lead to a double transaction for which we will not be held liable.

8. Access Code Protection And IrregularitiesAn "Access Code" refers to your User Name, Password, ATM PIN, CSP, ATM Card

Number, etc. For your convenience, we may allow you to use the same access codes toaccess all our electronic banking services and related services. You should, therefore,take extra care in protecting your access code as someone who unlawfully obtains your access code could gain access to all such accounts or services.

You must protect and keep your access codes confidential at all times . It is not safe tostore it on your computer or on a network. We rely on you to report any compromise of your access codes to us without delay. You may do this by contacting our Customer CallCentre or your branch. We may ask you to verify your identity to prevent someone elsefrom impersonating you. Once you notify us to disable an access code we are entitled to:


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Reject all instructions received after such notification;Suspend the processing of all instructions not yet executed;Reverse (if possible) all executed transactions with effect from such date and time as we

may reasonably determine the unauthorized use to have commenced;

Deactivate the access code without further notice.

There will never be a reason for any person including a member of our staff or Customer Call Centre to know or ask for your Access Code. Do not disclose an Access Code tothese persons, regardless of whether you called them or they called you. You mustimmediately notify us if you discover an error or irregularity. You can report any errorsto our Customer Call Centre or at any Branch.

9. Ending A SessionYou must ensure that you log-off from the Internet Banking Service and disconnect the

call when you have finished using our electronic banking services. Failure to do so could

result in unauthorized transactions for which we will not be held liable.10. Your AuthorityYou permit us to regard all activities you conduct or instructions sent after you enter

your Access Code as being authorized by you and intended to have legal force and effect.

11. Sufficient NoticeYou permit us to issue notices required in terms of this agreement, legislation or

regulation by making such notification available via our communication systems or sending such notification by email, fax or similar future technologies. Any notices soissued by us, will as far as they contain contractual terms relating to electronic banking,also form part of this agreement.

12. No Offer, Recommendation Or SolicitationUnless clearly stated, all material on the communication system merely constitutes the

availability of facility (ies) to execute the services provided by us. It does not constitutean offer or solicitation to buy or sell, or dispose in any way, of any investment, or to enter into any transaction.

13. Nature Of Information On The Communication SystemInformation on the communication system is intended to provide you with only general

information about the bank, its products, services and objectives. From time to time wemay provide information on:Projected revenues, income, earnings per share, capital expenditures, dividends, capitalstructure or other financial items;Our plans, objectives and projections for future operations and services and future

economic performance.


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These will only be estimates so actual events or results may differ. All information is provided "as is" and should not be treated as professional or investment advice of anykind.

14. Information Feeds

We may use the services of other organizations to provide information like quotes, newsand market information such as share prices, etc. on the communication system. We haveno control over this information and make no representations or warranties of any natureas to its accuracy, appropriateness or correctness. You agree that such information is

provided "As Is" and we will not be directly or indirectly liable for any damageswhatsoever that may arise from you relying on it.

15. Links To Third Parties' Communication SystemsThe communication system may contain links to other communication systems that carry

information and material produced by other parties. While we try to provide links only toreputable communication systems, we cannot accept responsibility or liability for the

information provided on other communication systems. A link from our communicationsystem to any other communication system does not mean that we have scrutinized or endorsed the owners or administrators of such communication systems or their businessor security practices and operations.

16. Our Intellectual PropertyWe retain all copyright and other intellectual property rights in all material, including

logos and other graphics and multimedia works published on or via the communicationsystem.

The Logos and Trademarks shown on our communication system are our Registered andUnregistered Trademarks or those of third parties. Nothing contained on our communication system should be construed as granting any licence or right to use anytrade mark or other intellectual property without our prior written permission or that of the relevant third parties.

Irrespective of the existence of copyright, you acknowledge that we are the proprietor of all material on the communication system, whether it constitutes confidential informationor not, and that you shall have no right, title or interest in any such material.

17. SoftwareYou must use and maintain only Hardware and Software of sufficient quality and

performance capability. Your failure to use such Hardware or Software may result in ahigher security risk and cause the communication system not to operate properly or not atall.

Software, if any, made available for download on or via the communication system isgoverned by licence conditions that establish a legal relationship with the licensor. Youindemnify us against any breach of these licence conditions. We give no warranty and


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make no representation, whether expressly or implied, as to the quality or fitness for purpose or use of such software.

No warranty, whether express or implied is given that any files, downloads or applications available via this communication system are free of Viruses, Trojans,

Bombs, Time-locks or any other data or code which has the ability to corrupt or affect theoperation of your computer, database, network or other information system.

18. Transmission Of Information And Security TipsInformation transmitted via an unsecured link over a communication system is

susceptible to potential unlawful access, distortion or monitoring. We have, however,taken all the possible security measures to limit these risks.

Please note that this policy may differ from the policies available elsewhere on our website.

You must comply with the security tips which are published from time to time. As we donot guarantee to prevent unlawful activities by unscrupulous persons, you accept that wecannot be held liable for any loss, harm or damage suffered by you as a result thereof. Tolimit these risks, we may request independent verification of any information transmitted

by you via our communication system from time to time.

19. IndemnityYou indemnify us for all losses and costs we may incur on your behalf due to:

Non-payment;Any instruction exceeding the amount available in your bank account; or Unauthorized instructions executed which were not due to our negligence.

Any overdraft that you may incur through your use of Askari Bank electronic banking.

20. Unavailability of electronic bankingWe will at all times and for whatever reason, have the sole and exclusive right to

suspend or terminate electronic banking without any prior notification or giving anyreasons for such termination or suspension.

You acknowledge and accept that electronic banking may be unavailable from time totime for any reason, including:Technical failure or problems with the communication system itself or our communication system underlying banking systems (the bank system);Technical failure or problems with a communication system directly or indirectly

underlying electronic banking that is owned or controlled by other persons (third partysystem);Unavailability of telecommunication or electricity services; or Other circumstances beyond our control.


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You undertake, in the event of unavailability of electronic banking, to limit your potentiallosses by using any other means of communication with us for the duration of theunavailability of electronic banking.

21. Warranties and representations

We do not warrant that the communication system or electronic banking will be error-free or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. We expressly disclaim all implied warranties,including, without limitation, warranties of merchantability, title, fitness for a particular

purpose, non- infringement, compatibility, security and accuracy.

22. Disclaimer And Limitation Of LiabilityFor purposes of this clause "we" or "us" or "our" includes the bank as well as its

affiliates, shareholders, employees, consultants and agents.

Although we have taken care to ensure that the content provided on the communication

system is accurate and that you suffer no loss or damage as a result of you using it, thecommunication system and electronic banking are provided "as is".

We are not liable for any damages whatsoever relating to your use of the communicationsystem or electronic banking. This includes the information contained on thecommunication system or your inability to use the communication system or electronic

banking, including, without limitation, any direct, indirect, special, incidental or consequential damages, whether arising out of contract, statute, delict or otherwise andregardless of whether we were expressly advised of the possibility of such loss or damage. Without derogating from the generality of the foregoing, we are not liable for:Any damages which you suffer as a result of a compromise of your access codes;

Any interruption, malfunction, downtime or other failure of the communication system or electronic banking, our banking system, third party system, databases or any component

part thereof for whatever reason;Any loss or damage which arises from your orders, self transactions, investmentdecisions, purchases or disposal of goods and services, including financial instruments or currencies, from third parties based upon the information provided on the communicationsystem;Any loss or damage with regard to your or any other data directly or indirectly caused bymalfunction of our bank system, third party systems, power failures, unlawful access toor theft of data, computer viruses or destructive code on the bank system or third partysystems; programming defects; negligence on our part or caused by the computer

problem;Any interruption, malfunction, downtime or other failure of goods or services provided

by third parties, including, without limitation, third party systems such as the publicswitched telecommunication service providers (such as Pak Telecom), internet service

providers, electricity suppliers (such as Wapda), local authorities and certificationauthorities;Any event over which we have no direct control.


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23. BreachWe may terminate your access to electronic banking, if you breach a material term of

this agreement and fail to remedy it being notified. We may do this without detractingfrom our right to take any other steps available to us at law or under this agreement,including the right to obtain an interdict.

24. Resolving Errors & Questions.In case of errors or questions about your electronic transactions and fund transfers or if

you think your statement or receipt is wrong or you need more information about atransfer/transaction listed on your statement or receipt, contact your Branch as soon asyou can or write to us at the address.We must hear from you as soon as you noticed but within two (2) weeks of when we sentyou the FIRST statement on which the alleged problem or error appeared.Tell us your name and account number.Describe the error or transfer you are unsure about, and explain as clearly as you can whyyou believe it is an error or why you need more information.

Tell us the amount of the suspected error.We may require that you send us your complaint or question in writing to the Manager of your Branch. We will tell you the results of our investigation within 10 business daysupon receipt of your complaint/question and will correct any error promptly. If we needmore time, however, we may take up to 45 calendar days to investigate your complaint or question

If we decide that there was no error, we will send you a written explanation after wefinish the investigation. Copies of the documents that we used in our investigation may

be made available to you upon request at a reasonable charge.

25. How disputes will be resolvedIn the event of any dispute, doubt or question touching interpretation, meaning or effect

of any clause or clauses of this agreement or terms thereof, the same shall be referred toarbitration under the Arbitration Act, 1940 and the award of the Arbitrator, shall be

binding on the parties hereto, the cost of which proceedings shall be borne by the losing party.

26. Entering into agreementsYou warrant to us that you have the required legal capacity to enter into and be bound by

this agreement. If you are unsure whether you have the legal capacity to enter intoagreements, you have to contact someone able to provide you with this information

before you continue to use electronic banking.

27. Law Governing Our RelationshipThis agreement will be governed and construed in accordance with the laws of the

Islamic Republic of Pakistan without reference to any conflict of law provisions.

28. General Provisions


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The headings of the clauses in this agreement are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify this agreement.Where any dates or times need to be calculated in terms of this agreement, Pakistan

Standard Time is used.Whenever disputes result from the peculiarities of the communication system, we both

authorize a court of competent jurisdiction in Pakistan or through mutual arbitration, asthe case may be, to interpret this agreement in such a manner as to facilitate normal banking without placing undue emphasis on technical issues.

No failure or delay by us to exercise any of our rights is to be construed as a waiver of any such right, whether this is done expressly or is implied. It will also not affect thevalidity of any part of these conditions or prejudice our right to take subsequent actionagainst you.If any of these terms, conditions or provisions are held to be invalid, unlawful or unenforceable to any extent; such term, condition or provision will be severed from theremaining terms, conditions and provisions, which will continue to be valid to the fullextent permitted by law.

Askari Touch N Pay

(Electronic Bill Payment Services

through this the customer can easily pay their bills

utility bills

through this you can pay different utility bills of kesc, lesco, pepco,and ptcl etc.mobile phone billscustomer can pay and rechrge their postpay and pre paid connections of mobilink Jazz,ufone , warid , ant telenor etc.

funds trasferr askari bank limited and 1 link members banks funds transferr facility available throughaskari ATMs.


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Cash Management Services

Askari Cash Management Services, aimed to effectively manage the accounts receivable portfolio of medium and large corporate entities. While this service helps the corporate

entities to improve their liquidity, due to our well diversified branch network.

Important Features

The service primarily aims at providing clearing, collection and cash / transfer facility tocorporate, under one resource center, which will handle the process through the branchesand provide adequate reporting to the corporate clients, on various aspects of their accounts receivable portfolio, every month.

2. What are the Distinguishing Features of a typical Consumer Banking (CB)Segment of a Bank in Pakistan? (8)ANS:1. CB is a Scale Sensitive, Mass Market, & Volume business2. Standardized Processes & Procedures3. Substantial upfront outlay for Designing, Developing, Marketing, Distributing, &Delivering various products4. Adherence to SBP Risk Management Guidelines

5. Separate organizational setup for post-sale issues like Collection, Recovery, andLitigation etc.6. Multiple Delivery Channels/Call Centers/Recorded Phone Lines7. Enhancing customer experience through effective/efficient management of Customer Touch Points8. Dedicated Sales & Service teams (Usually contractual)9. Hiring of external agencies for verifying & documenting details of customer profileand income source/estimation10. Professional Property Valuators11. Customer Segmentations under Life-Cycle parameters12. Adherence to Transfer Pricing regime for determining true profitability of

products/services13. Innovative personal saving /investment products through Alliances with InsuranceCompanies & other financial service providers14. Service Level Agreements (SLA) with bank own support functions like Operations,IT, HR etc15. Brand Affiliation/Channel Partnering


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Banks have a vital role to play in credit expansion and Pakistani consumers are nowfaced with more consumer banking opportunities and options than ever before. I think asthe consumer banking market grows, so will the sophisticatio

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