I

Index A AdKnowledge, Inc., 87

Agile development methodology, 62

Amazon, 314, 319

America COMPETES Act, 304

American Airlines, 47, 72

American Defense Department, 84

American Marketing Society, 113

American Production Inventory Control Society, 211

Ames, 320

AMR Corp, 47

Android, 43

Annapolis, 340

Apple, 97, 101, 217, 242, 295 Computer, 35 Genius Bar, 8

Archipelago Holdings Inc., 87

Arizona Public Service (APS) Company, 66, 211, 223

Arizona State University, 227

ARPANET, 19, 117, 135

Art of Computer Programming, 2

Atlanta-based Southern Company, 191

AT&T, 191, 249

B Ballmer, Steve, 39

Bank of Boston, 47

Baylor-Grapevine Board of Trustees, 47

Bedrock foundation, 249

Bell Atlantic Mobile, 231

Bell Labs, 2, 249

BlackBerry, 60, 96, 116, 121, 171, 184, 246, 261, 296, 317

Blalock, Becky, 182, 191, 215 adaptability, 192 Air Force brat, 191, 192 Atlanta-based Southern

Company, 191 banking industry, 203 Boucher, Marie, 196 brainstorm, 202 24/7 business, 199 business intelligence, 204 cloud computing, 205 cognitive surplus, 206 cognitive time, 206 Coker, Dave, 196 communication and education, 200 Community and Economic

Development, 194 consumer market, 202

Index

344

Blalock, Becky (continued) cybersecurity, 207, 209 data analytics, 204, 205 disaster recovery, 209 distributed generation, 204 distribution organization, 201 Egypt revolution, 198 farming technology, 206 finance backgrounds/marketing,

200, 209 Franklin, Alan, 193 Georgia Power, 191 Georgia Power Management

Council, 193 global society, 206 Google, 198 incredible technology, 195 Industrial Age, 206 Information Age, 206 InformationWeek’s, 196 infrastructure, 202 intellectual property, 196 intelligence and redundancy, 207 Internet, 198, 206 leapfrog innovations, 205 mainframe system, 207 marketing and customer service,

193, 200 MBA, finance, 192 microfiche, 207 microwave tower, 207 mobile devices, 203 mobility and business analytics, 205 Moore’s Law, 205 new generation

digital natives, 197 flexible and adaptable, 199 innovation and creativity, 199 superficial fashion, 198

Olympic sponsor, 193 out pushing technology, 202 reinforcement, 201 sense of integrity, 200 Southern Company, 194, 198,

201, 207 teamwork survey, 201

technology lab, 202 undergraduate degree,

marketing, 192 virtualization, 205 VRU, 203 Ward, Eileen, 196 wire business, 201 world-class customer service, 203

Bohlen, Ken, 211 American Production Inventory

Control Society, 211 Apple, 217 APS, 211, 223 ASU, 227 benchmarking company, 216 chief innovation officer, 229 Citrix, 217 cloud computing, 218, 219 cognitive surplus, 220 DECnet, 212 Department of Defense, 222 distributed computing, 217 energy industry, 214 gizmo/whiz-bang show, 216 GoodLink, 217 hard-line manufacturing, 218 home computing, 219 home entertainment, 219 Honeywell, 219 HR generalists, 215 information technology

department, 211 Intel machines, 217 John Deere, 213 just say yes program, 223 Lean Six Sigma improvement

process, 211 Linux, 220 MBA program, 214 mentors, 213 national alerts, 224 North American universities, 228 paradigm shifts, 218, 220 PDP minicomputers, 212 Peopleware, 226

Index

345

prefigurative culture, 221 R&D companies, 218 Rhode Island, 226 role models, 213 San Diego Fire Department, 224 security/privacy issues, 217 skip levels, 223 smart home concepts, 219 smartphone, 217 social media, 225 Stead, Jerry, 214 Stevie Award, 211 Storefront engineering, 212 traditional management, 219, 226 Twitter, 224 vocabulary, 221 Waterloo operations, 213 Web 2.0 companies, 227 Web infrastructure, 215 wikipedia, 220 Y2K, 222

Botnets, 23

Brian’s and Rob Pike’s, 2

Bristol-Myers Squibb, 33

Broadband networks, 241

Brown, 227

Bryant, 227

BT Global Services, 253

BT Innovate & Design (BTI&D), 253

Bumblebee tuna, 130

C Career writing technology, 67

CASE tools, 232

Cash, Jim, 50

Christensen, Clyde, 212

Chrome, 14, 18

Chrysler Corporation, 175

Citibank, 337

Citicorp, 313

Citrix, 217

Client-server-type applications, 59

Cloud computing, 218, 219, 239, 240, 261, 262, 310, 311, 313

Cloud technology, 62

CNN, 54

COBOL, 250

Cognitive surplus, 20, 79, 206, 291

College of Engineering, University of Miami, 113

Columbia University, 1

Community and Economic Development, 194

Computer Sciences Corporation, 35

Computerworld magazine, 196

Consumer-oriented technology, 22

Content management system, 133

Corporate information management (CIM) program, 309

Corporate Management Information Systems, 87

Corvus disk drive, 36

Customer Advisory Boards of Oracle, 191

Customer-relationship management (CRM), 56

Cutter Business Technology Council, 173

D Dallas Children’s Medical Center

Development Board, 48

DARPA, 19

DDoS attacks and security, 81

DECnet, 212

Dell Platinum Council, 113

DeMarco, Tom, 16, 226

Department of Defense, 222, 329, 332

Index

346

Detroit Energy, 252

Digital books, 30

Digital Equipment, 48

Distributed computing, 217

Dodge, 189

Dogfooding, 11, 37, 38, 236

DTE Energy, 173

DuPont Dow Elastomers, 151

E Educational Testing Service (ETS), 151 E-government, 282, 285 Electrical distribution grid, 182 Elementary and Secondary Education

Strategic Business Unit, 151 Elements of Programming Style, 2 Ellyn, Lynne, 173

advanced technology software planning, 175

Amazon, 184 artificial intelligence group, 175 Association for Women in

Computing, 173 benchmark, 180, 181 BlackBerries, 184 Burns, Ursula, 175 Chrysler, 176 Cisco, 186 cloud computing, 183, 184 component-based architecture, 186 corporate communications

customer service, 185 Crain’s Detroit Business, 173 cyber security threats, 177 degree of competence, 187 diversity and sophistication, 182 DTE Energy, 173 energy trading, 176 engineering and science

programs, 188 enterprise business systems

policy, 186

executive MBA program, 176 Facebook, 185 fresh-out-of-the-university, 187 General Electric, 174 Google, 184 Grace Hopper, 174 grid re-automation, 182 Henry Ford Hospital, 174 internal social media, 185 International Coaching

Federation, 178 iPads, 184 IP electrical grids, 182 iPod applications, 182 IT budgets, 186 IT responsibilities, 176 Java, 186 level of sophistication, 179 lobbying efforts, 181 medical computing, 175 Miller, Joan, 174 Mulcahey, Anne, 175 Netscape, 175 neuroscience leadership, 189 object-oriented programming, 186 Oracle, 186 peer-level people, 179 people system, 177 policies and strategies, 180 Radio Shack, 180 remote access capacity, 189 security tool and patch, 183 sense of community, 180 Shipley, Jim, 174 smart grid, 177, 182 smart meters, 182 smart phone applications, 183 swarming, 179 technical competence, 178, 179 Thomas, Marlo, 174 Twitter, 185 UNITE, 181 vendor community, 186 virtualization, 183, 184 Xerox, 175

Index

347

E-mail, 9

Employee-relationship management (ERM), 56

Encyclopedia, 115

Encyclopedia Britannica, 292

ERP, 123

F Facebook, 244

Ellyn, Lynne, 185 Sridhara, Mittu, 73, 84 Temares, Lewis, 116, 121, 131 Wakeman, Dan, 169

Federal information technology investments, 299

Flex, 236

Ford, 102

Ford, Monte, 47 agile computing, 59 agile development, 62, 66 airplanes, 51 American Airlines, 47 Arizona Public Services, 66 Bank of Boston, 47 Baylor-Grapevine Board of

Trustees, 47 BlackBerry, 60 board of Chubb, 51 board of Tandy, 51 business organizations, 63 business school, dean, 50 career writing technology, 67 client-server-type applications, 59 cloud technology, 62 CNN, 54 common-sense functionality, 49 consumer-based technology, 60 CRM, 56 Dallas Children’s Medical Center

Development Board, 48 Digital Equipment, 48 ERM, 56

financial expert, 69 frequent-flier program, 57 frontal lobotomy, 57 Harvard Business Review, 50 HR policies, 65 IBM, 48 information technology, 47, 52 Internet, 54 Internet-based protocol, 59 iPhone, 52 IT stuff, 58 Knight Ridder, 51 legacy apps, 59 mainframe-like applications, 59 management training

program, 64 marketing and technical

jobs, 48 Maynard, Massachusetts mill, 48 MBA program, 50 mentors, 49 Microsoft, 50 mobile computing, 62 New York Times, 53 operations center, 54 PDP-5, 49 PDP-6, 49 Radio Shack, 51 revenue management, 57 role models, 49 security paradigms, 62 self-service machine, 57 Silicon Valley companies, 68 smartphones, 54 social networking, 51, 53, 56, 58 stateful applications, 59 techie department, 48 The Associates First Capital

Corporation, 47 transmission and distribution

companies, 47 wireless network, 59 YouTube, 65

Fort Worth, 226

Free software foundation, 19

Index

348

Fried, Benjamin, 1, 241 agile development, 25 agile methodologies, 26 Apple Genius Bar, 8 ARPANET, 19 Art of Computer Programming, 2 Bell Labs, 2 books and records, accuracy, 25 botnets, 23 Brian’s and Rob Pike’s, 2 cash-like principles, 29 CFO, 4 check writers, 18 chrome, 14, 18 classic computer science text, 1 cognitive surplus, 20 Columbia University, 1 compensation management, 7 competitive advantage, 9, 18 computer science degree, 1 computer scientists, 6 consumer-driven computing, 12 consumer-driven software-as-a-

service offerings, 12 consumer-driven technology, 12 consumer-oriented technology,

14, 22 corporate leadership, 25 cost centers, 4 DARPA, 19 decision makers, 17 decision making, 13 360-degree performance

management, 7 detroit energy, 30 digital books, 30 document workbench, 2 dogfooding, 11 e-books, 29 Elements of Programming Style, 2 e-mail, 9 end-user support, 7 engineering executive group, 4 European vendors, 6 file servers and print servers, 17

Folger Library editions, 30 free software foundation, 19 German company, 13 German engineering, 13 Gmail, 15 Godot, 26 Google, 1

books, 29 products, 5, 10 software engineers, 6

hiring managers, 6 HR processes and technologies, 6 IBM model, 13 instant messaging, 9 Internet age, 6 interviewers, training, 6 iPad, 29 iPhone, 29 IPO, 3 IT, engineering and computer

science parts, 4 Knuth’s books, 2 Linux machine, 8 Linux software, 19 machine running Windows, 8 Macintosh, 8 Mac OS, 9 macro factors, 11 Managing Director, 1 mentors, 1 microcomputers, 18 Microsoft, 5 Minds for Sale, 20 Morgan Stanley, 1–3, 5, 16 nonacademic UNIX license, 2 nontechnical skills, 5 oil exploration office, 17 open-source phone operating

system, 20 outlook, 15 PARC, 19 performance review cycles, 7 personal computer equipment, 15 post-Sarbanes-Oxley world, 25 project manager, 13

Index

349

quants, 24 rapid-release cycle, 26 R&D cycle, 24 regression testing, 27 role models, 1 shrink-wrapped software, 14 signature-based anti-virus, 22 smartphone, 20, 27 social contract, 8 society trails technology, 21 software engineering tool, 13 software installation, 14 supply chain and inventory and

asset management, 10 SVP, 4 telephony, 17 ten things, 13 TMRC, 19 TROFF, 2 typesetter workbench, 2 UI designer, 14 university computing center, 28 videoconferencing, 12 Visicalc, 24 Wall Street, 23 Walmart, 6 waterfall approach, 25 XYZ widget company, 5 YouTube video, 20

G Gates, Bill, 39, 50

General Electric, 134

General Foods, 309, 326–328

General Motors, 33, 321, 329, 332

George Mason School of Information Technology, 309

Georgia Power Company, 191–193, 196

Georgia Power Management Council, 193

German company, 13

German engineering, 13

German manufacturing company, 232

Gizmo/whiz-bang show, 216

Gmail, 15

GoodLink, 217

Google, 1, 84, 85, 117, 217, 219, 220, 222, 235, 241, 263, 302, 319

apps, 314 books, 29 commercial products, 10 model, 293

Government Accountability Office (GAO), 305

4G program, 250

4G smartphone, 235

GTE, 231

Gupta, Ashish aspiration, organization, 256 bandwidth and network

infrastructure, 267 BlackBerry, 261 business and customer

outcomes, 274 capital investment forums, 269 career progression, 255 cloud-based shared infrastructure

model, 263 cloud computing, 261, 262 collaboration, 272 communications

infrastructure, 258 compute-utility-based model, 262 control and integrity, 268 core competency, 255 core network infrastructure, 267 core strengths, 256 cost per unit of bandwidth, 267 customer demands, 268 data protection, 261, 262 decision-making bodies, 269 demographics, 272, 273 device convergence, 263 dogfooding, 259 employee flexibility, 260, 264

Index

350

Gupta, Ashish (continued) engagement and governance, 269 enterprise market segment, 261 equipment management, 260 executive MBA, 256 fourth-generation LTE

networks, 267 functional service departments, 270 Global Services, distributed

organization, 257 Google, 263, 275 Google Apps, 266 handheld devices, 265 hastily formed networks, 258 IMF, 266 innovation and application

development, 265 iPad, 257, 260, 261, 266,267 iPhone, 266 Japan, 257, 258 London Business School, 253 management functions, 257 management sales functions, 257 market segments, 259 MBA, General Management, 253 measurements, 271 messaging with voice capability, 264 mini-microcomputer model, 261 mobile communications

network, 258 mobile-enabling voice, 259 mobile phone network, 260 mobile traffic explosion, 265 network infrastructures, 265 network IT services, 254 network quality, 257 new generation

digital natives, 271 disadvantages, 273 Google, 273 opportunities, 273

Olympics, 263 opportunities, 275 organizational construct, 272 outsourced network IT

services, 259

outsourcing, 271 per-use-based model, 262 portfolio and business

alignment, 274 Portfolio & Service Design

(P&SD), 253 primary marketing thrust, 264 product development thrust, 264 product management team, 259 project and program

management, 255 resource balance, 270 scalability, 262 security, 262 Selley, Clive, 254, 255 service delivery organization, 254 single-device model, 264 smart devices, 267 smart phones, 266 telecommunications capability, 259 upward-based apps, 264 virtualization, 261 voice-over-IP connections, 258 Windows platform, 261

Gurnani, Roger, 231 accounting/finance department, 233 analog cellular networks, 250 AT&T, 249 bedrock foundation, 249 Bell Atlantic Mobile, 231 Bell Labs, 249 blogs, 244 broadband networks, 241 business benefits, 237 business device, 240 business executives, 238 business leaders, 248, 249 business relationship

management, 248 buzzword, 239 CASE tools, 232 cloud computing, 239, 240 COBOL, 250 consumer and business

products, 231

Index

351

consumer electronics devices, 241 consumer telecom business, 233 customer-engagement channel, 244 customer forums, 244 customer support operations, 251 customer-touching channels, 236 degree of control, 246 distribution channel, 250 dogfooding, 236 ecosystem, 243, 249 enterprise business, 233 ERP systems, 236 face-to-face communications, 244 FiOS product, 235 flex, 236 "follow the sun" model, 239 German manufacturing

company, 232 4G program, 250 4G smartphone, 235 hardware/software vendors, 247 information assets, 245 information technology

strategy, 231 intellectual property rights, 244 Internet, 235, 239 iPhone, 243 Ivan, 232 Lowell, 232 LTE technology-based

smartphone, 235 marketing, 251 MIT, 246 mobile technology, 234 Moore’s law, 242 MP3 file, 235 network-based services, 240 Nynex Mobile, 233 P&L responsibility, 251 PDA, 238 personal computing, 235 product development, 234, 251 role models, 232 sales channels, 251 smartphones, 238

state-level regulatory issues, 251 state-of-the-art networks, 243 telecom career, 232 telephone company, Phoenix, 234 Verizon Communication, 231, 232 virtual corporations, 241 Web 2.0, 244 Williams Companies, 232, 233 WillTell, 233 wireless business, 233

H Hackers, 19

Harmon, Jay, 213

Harvard Business Review, 50

Harvard Business School, 331

Heller, Martha, 171

Henry Ford Hospital, 174

Hewlett-Packard piece, 129

Home computing, 219

Honda, 102

Honeywell, 219

Houghton Mifflin, 134, 136

I IBM, 48, 250

manpower, 311 model, 13

Indian IT outsourcing company, 255

Information technology, 52

Intel machines, 217

International Coaching Federation, 178

Internet, 9, 44, 54, 117, 235, 239, 316, 322

Internet-based protocol, 59

Interoperability, 341

iPads, 2, 94, 97, 184, 257, 260, 264, 267, 288, 289, 295, 296

Index

352

IP electrical grids, 182

iPhones, 43, 52, 96, 101, 170, 181, 260, 264,296

iPod, 101

IT lifecycle management process, 37

Ivan, 232

J John Deere, 213

K Kansas, 226

Kernigan, Brian, 2

Knight Ridder, 51

Knuth, Donald, 2, 29

Kraft Foods Inc, 309

Krist, Nicholas, 28

Kundra, Vivek Clever Commute, 305 cognitive surplus, 303 command and control systems, 301 consumerization, 302 consumption-based model, 300 cyber-warfare, 301 Darwinian pressure, 302 desktop core configuration, 306 digital-borne content, 301 digital oil, 300, 307 digital public square, 304 enterprise software, 303 entrepreneurial startup model, 306 frugal engineering, 306 Google, 302 government business, 302 innovator’s dilemma, 307 iPad, 302 IT dashboard, 302 leapfrog technology, 306 massive consumerization, 301 megatrends, 301 parameter security, 302

Patent Office, 305 pharmaceutical industry, 304 phishing attacks, 301 policy and strategic planning, 299 security and privacy, 301 server utilization, 300 social media and technology,

300, 306 storage utilization, 300 Trademark Office, 305 Wikipedia, 303

L LAN, 259

Lean Six Sigma improvement process, 211

Levy, Steven (Hackers), 19

Linux, 220 machine, 8 open-source software, 19

Lister, Tim, 226

London Business School, 73, 253, 256

Long-term evolution (LTE), 235

Lowell, 232

M MacArthur’s intelligence officer, 327

Macintosh, 8

Mainframe computers, 118

Mainframe-like applications, 59

Marriott’s Great America, 35

McDade, 327

McGraw-Hill Education, 133, 147, 150

Mead, Margaret, 221

Mendel, 311

Microcomputers, 18

Microsoft Corporation, 5, 11, 33, 36, 38, 41, 44, 46, 50, 156, 217, 223, 236, 250, 293

Index

353

Microsoft Higher Education Advisory Group, 113

Microsoft's operational enterprise risk management, 33

Middlesex University, 189

Miller, Joan Apple products, 295 authority and accuracy, 292 award-winning ICT programs and

services, 277 back locked-down information, 289 big-scale text issues, 294 big-time computing, 279 BlackBerry, 296 business management training, 281 business skills, 281 central government, 283 cognitive surplus, 291 community care project, 278 community development

programs, 277, 278 computers, constituency office, 294 confidential information, 284 data management, 281 decision making, 286 democratic process, 288 economics degree, 278 e-government, 282, 285 electronic communication, 289 electronic-enabled public voice, 286 electronic information, 288 electronic media, 286 electronic records, 280, 284 electronic services, 294 e-mail, 289, 290, 295 forgiving technology, 296 front-office service, 282, 283 Google, 292 Google’s cloud service, 290 Government 2, 287 Health and Social Care, 284 House business, 294 House of Lords, 288 ICT strategy, 289, 290 information management, 278

insurance company, 278 Internet information, 285 iPad, 288, 289, 296 IT

data management, 279 management principle, 280

local government, 283 mainframe environment, 289 member-led activity, 287 messages, 289 Microsoft, 293 Microsoft’s cloud service, 290 mobile electronic information, 284 mobile technology, 289 national organization, 284 network perimeters, 290 official government

information, 285 on-the-job training, 281 organizational planning, 278 Parliamentary ICT, 277 project management, 279 public sector, 282 public transportation, 285 quango-type organizations, 283 representational democracy, 286 security, 290, 291 social care organization, 279 social care services, Essex, 278 social care systems, 284 social networking, 285 sovereignty, 291 sustainability and growth, 293 technical language, 294 technology skills, 281 transactional services, 285 transferability, 291 Web-based services, 285 Wikipedia, 291, 292 X-factor, 286

Minds for Sale, 20

Mitchell & Co, 333

MIT Media Labs, 149

Mobile computing, 62

Index

354

Mobile technology, 234

Mooney, Mark, 133 artificial intelligence, 134 back-office legacy, 136 balancing standpoint, 145 BBC, 140 Bermuda Triangle, 135 BlackBerry shop, 142 Bureau of National Standards, 136 business model, 140 career spectrum, 144 cloud computing, 148 competitive intelligence and

knowledge, 143 Connect, 141 customer-facing and product

development, 135 customer-facing product space, 137 customer space and product

development, 136 digital products development, 144 digital space and product, 146 educational and reference

content, 139 educational products, 141 entrepreneur, 150 General Electric, 134 GradeGuru, 140 handheld devices, 142 hard-core technical standpoint, 146 hardware servers, 142 Houghton Mifflin, 134, 136 HTML, 138 industrial-strength product, 141 intellectual content, 148 Internet, 148 iPad, 138, 139, 142 iPhone, 142, 143 iTunes, 138 Klein, Joel, 147 learning management systems, 137 long-term production system, 141 Marine Corps, 134 McGraw-Hill Education, 133, 147 media development, 144

media space, 138, 142 mobile computing, 139 MOUSE, 150 online technology, 138 open-source capabilities, 142 Oracle quota-management

system, 143 people’s roles and

responsibilities, 137 Phoenix, 149 product development, 149 publishing companies, 142 publishing systems, 137 Reed Elsevier, 133, 136 Salesforce.com, 144, 149 scalability testing, 145 senior business leaders, 146 social network, 148 soft discipline guidelines, 141 solar energy, 149 Strassmann, Paul, 135 technical skill set, 143, 144 testing systems integration, 145 The Shallows, 139 transactional systems, 142 trust and integrity, 145 TTS, QuickPro, and ACL, 144 Vivendi Universal, 134 War and Peace today, 139

Moore’s law, 242

Morgan Stanley, 2, 3, 16

N NASA, 309, 333, 334

National Institute of Standards and Technology (NIST), 173

Naval Postgraduate School, 134

Netscape, 175

New Brunswick model, 282

News Corp., 147

New York Stock Exchange (NYSE), 87, 116, 223, 278

Index

355

New York Times, 53

North American universities, 228

NSA/CIA software, 134

Nynex Mobile, 233

O Oil exploration office, 17

Open-source phone operating system, 20

Outlook, 15

P Pacer Software, 135

Paradigm shifts, 218, 220

Parks and Recreation Department, 126

PDP minicomputers, 212

Peopleware, 226

Personal computing, 235

Personal digital assistant (PDA), 238

Petri dish, 44

Phoenix, 211

Plauger, Bill, 2

Q Quants, 24

R Radio Shack, 51

Reed Elsevier, 133, 136

Reed, John, 335

Rubinow, Steve, 87 AdKnowledge, Inc., 87 agile development, 110 Agile Manifesto, 110 Archipelago Holdings Inc., 87 attributes, 108 capital market community, 91

cash/actual trading business, 88 channel marketing departments, 92 cloud computing, 97 CNBC, 89 collaborative technology, 95 collective intelligence, 95 communication skills, 102, 106 conference organizations, 99 consumer marketplace, 94 data center, 90 decision making, 105, 108 economy standpoint, 100 e-mail, 100 Fidelity Investments, 105 financial services, 92 IEEE, 101 innovative impression, 94 Internet, 98 iPad, 97 iPod device, 91 labor laws, 110 listening skills, 106 logical progression, 104 Mac, 96 mainframe, 104 management and leadership,

104, 105 market data system, 89 micro-second response time, 89 mobile applications, 94 multidisciplinary approach, 103 multimedia, 97 multi-national projects, 110 multiprocessing options, 99 network operating system, 103 NYSE Euronext, 87 open outside system, 88 parallel programming models, 99 personal satisfaction, 109 PR function, 106 proclaimed workaholic, 109 real estate business, 88 regulatory and security

standpoint, 96 Rolodex, 94

Index

356

Rubinow, Steve (continued) Rubin, Howard, 99 server department, 97 software development, 89 sophisticated technology, 101 technology business, 88 technology integration, 91 trading engines, 90 typewriter ribbon, 94 virtualization, 98 Windows 7, 96 younger generation

video games, 93 visual interfaces, 93

Rumsfeld, Donald, 222

S San Diego Fire Department, 224

Santa Clara University, 36

SAS programs, 131

Scott, Tony, 10, 33, 236 Android, 43 Apple Computer, 35 architectural flaw, 44 BASIC and Pascal, 35 Bristol-Myers Squibb, 33 Bunch, Rick (role model), 34 business groups, 42 COO, 39 Corporate Vice President, 33 Corvus disk drive, 36 CSC, 35 Defense department, 45 dogfooding, 37, 38 games and arcades, 35 General Motors, 33 IBM’s role, 37 information systems

management, 36 integrity factor, 40 Internet, 44 iPhone, 43 IT lifecycle management

process, 37

leadership capability, 40 leisure studies, 34 macro-architectural threats, 44 Marriott’s Great America, 35 math models, 36 Microsoft Corporation, 33, 36,

38, 41, 44, 46 Microsoft's operational enterprise

risk management, 33 parks and recreation, 34 Petri dish, 44 playground leader, 42 product groups, 42 quality and business excellence

team, 33 Santa Clara University, 36 Senior Vice President, 33 smartphone, 43 social computing, 38 Sun Microsystems, 36 theme park industry, 35 University of Illinois, 34 University of San Francisco, 36 value-added business, 33 Walt Disney Company, 33

Senior Leadership Technology and Product Marketing, 71

Shakespeare, 30

Shirky, Clay, 220

Sierra Ventures, 191

Silicon Valley companies, 68

Silicon Valley software factories, 323

Skype, 118

Smart Grid Advisory Committee, 177

Smartphones, 20, 27, 43, 54, 217, 238

Social care computer electronic record system, 279

Social computing, 38, 320

Social networking, 51, 53, 56, 58

Society trails technology, 21

SPSS programs, 131

Index

357

Sridhara, Mittu, 71 Amazon, 76 American Airlines, 72 back-end computation and

presentation, 80 banking, 77 B2B and B2C, 85 business/product departments, 82 business work context, 74 buzzword, 77 career aspiration, 73 career spans, 73 coders, 72 cognitive surplus, 79 competitive differentiation, 74 computing power, 78 contribution and energy, 85 convergence, 75 CPU cycles, 78 cross-channel digital business, 71 cultural and geographic

implementation, 72 customer experience, 84, 85 customer profile, 76 data visualization, 79, 80 DDoS protection, 81 economies of scale, 77 elements of technology, 72 encryption, 82 end customer, 83 entertainment, 75 ERP system, 72 Facebook, 84 finance and accounting, 73 foster innovation and open

culture, 81 friends/mentors/role models, 74 FSA, 76 gambling acts, 81 games, 79 gaming machines, 80 GDS, 72 global organization, 71 Google, 75, 84, 85 Group CIO, Ladbrokes PLC, 71

industry-standard technologies, 77 integrity and competence, 83 IT, 74, 82 KickOff app, 71 land-based casinos, 79 live streaming, 78 London Business School, 73 mobile computing, 78 multimedia, 84 new generation, 84 on-the-job training, 73 open-source computing, 79 opportunity, 80, 83 PCA-compliant, 81 personalization, 76 real-time systems, 74 re-evaluation, 81 reliability and availability, 77 security threats, 80 smart mobile device, 75 technology-intense customer, 85 top-line revenue, 74 trader apps, 82 true context, 73 underpinning business process, 76 virtualization, 78 Visa/MasterCard transactions, 78 Web 3.0 business, 76 web-emerging web channel, 76 Wikipedia, 79, 85 Word documents and e-mail, 82 work-life balance, 84 young body with high miles, 72 Zuckerberg, Mark, 73

Stead, Jerry, 214

Storefront engineering, 212

Strassmann, Paul, 228, 309 agile development, 340 Amazon EC2, 314 America information

processors, 322 Annapolis, 340 AT&T, 332 backstabbing culture, 339 BlackBerry, 317

Index

358

Strassmann, Paul (continued) block houses, 319 CFO/CEO position, 337 CIM program, 309 Citibank, 337 Citicorp, 313, 339 cloud computing, 310, 311, 313 coding infrastructure, 341 communication infrastructure, 341 corporate information

management, 329 Corporate Information Officer, 309 counterintelligence, 320 cyber-operations, 338 Dell server, 314 Department of Defense, 329, 332 Director of Defense

Information, 309 employee-owned technology, 316 enterprise architecture, 316 exfiltration, 313 financial organizations, 320 firewalls and antiviruses, 312 General Foods, 309, 326–328 General Motors, 321, 329, 332 George Mason School of

Information Technology, 309 Google apps, 314 government-supported

activities, 326 Harvard Business School, 331 HR-related issues, 331 IBM manpower, 311 infiltration, 313 Internet, 316, 322 interoperability, 315, 317, 341 Kraft Foods Inc, 309 MacArthur’s intelligence

officer, 327 Machiavellian view, 327 mash-up, 316 military service, 331 NASA, 309, 333, 334 police department, economics, 312 powerpoint slides, 324

Radio Shack, 319 senior executive position, 334 service-oriented architecture, 316 Silicon Valley software

factories, 323 social computing, 320 Strassmann’s concentration

camp, 318 structured methodologies, 342 U.S. Navy, 318 Virginia Tech, 323 virtualization, 310, 311 VMware, 311 Web 2.0, 325 WikiLeaks, 320 Windows machine, 317 Xerox Corporation, 309, 326,

330, 338 Xerox video center, 318

Sun Microsystems, 36

Supply-demand organization, 157

T Tech Mahindra, 253, 255

Tech Model Railroad Club (TMRC), 19

Telephony, 17

Temares, Lewis, 113 adaptability, 128 American Marketing Society, 113 Apple device, 116 ARPANET and Internet, 117 BBA, 126 camera, 124 CIO responsibilities and duties, 127 classroom information, 119 client and terminal, 124 College of Engineering, University

of Miami, 113 combination of degrees, 125 communication and business

skills, 126 computer conference, 116 customer service, 130

Index

359

cyber security, 121 day-to-day administration, 128 digital device, 125 document management, 129 electronic hospital record, 115 encyclopedia and Wikipedia, 115 entrepreneurial characteristics, 114 ERP, 123 Facebook, 116, 121 faculty members, 121 financial industry, 123 Fortune 500 commercial land, 114 Google, 117 GPS technology, 117 grocery store, 130 Hewlett-Packard piece, 129 higher education, 114, 122 high-performance computing, 119 IBM data center, 124 independent entrepreneurs, 114 Information Technology (IT),

113, 118 Jones, Sam, 131 leading-edge technology, 119 mainframe computers, 118 marketing, 122 matchmaker.com, 131 matchmakerexecs.com, 131 MBA, 126 MIT and Berkeley, 120 mobile technology, 115 New-Age, technology-savvy

kids, 115 online degree, 121 passion, 128 personal computer, 117 philanthropism, 123 presentation skills, 128 project management, 126 rainmaker.com, 131 retail industry, 123 revenue producer, 123 RIM device, 116, 121, 124 Skype, 118 social media, 115, 116

SPSS and SAS programs, 131 telecommunications, 120 telemedicine, 118 TRS-80s, 129 Twitter, 116 up-to-date technology, 119 video entertainment, 116 voice/data integration, 117 Web 2.0 industry, 132 wireless computers, 115 yellow notepaper, 115 YouTube, 120

Texas, 226

The Associates First Capital Corporation, 47

Toyota, 102

Tracy, Michael, 212

Transmission and distribution companies, 47

Turner, Kevin, 39

Twitter, 244 Ellyn, Lynne, 185 Temares, Lewis, 116

U University computing center, 28

University of Chicago, 104

University of Florida, 139

University of Illinois, 34

University of San Francisco, 36

Utilities Telecom Council, 177

V Verizon Communications, 231, 232

Videoconferencing, 12

Virtual corporations, 241

Virtualization, 310, 311

Visicalc, 24

Vivendi Universal, 134

Index

360

VMware, 311

Vodafone AirTouch, 231

voice capability, 259

Voice-response unit (VRU), 203

W Wakeman, Dan, 151

advanced placement program, 168 back-end systems, 154, 155 business maxims, 159 business peers, 160, 161 cloud computing, 168 collaborative environment, 160 Computer Choice, 170, 171 consumerization, 166, 170 credibility, 160 decision making, 152 defect-free code, 164 demand-supply model, 157 digital nation, 169 disaster recovery, 154 education business, 160 ElastomerSolutions.com, 151 ETS, 151

mission, 162, 163 packaging and selling

information, 163 EXP program, 159 Facebook, 169 fair value and reliable

assessments, 159 for-profit business, 152 Gartner CIO Academy, 157 Gen-Xer stuff, 169 Google, 170, 172 Heller, Martha, 171 intellectual property, 171 iPad, 169 IT

core competency, 172 engine, 163 industry, 156 skills, 154

ITIL version 3, 158

judgment, 162 leadership and personal

integrity, 161 McGenesis, Steve, 155 mentor, 155, 156 metrics and quantitative

benchmarking, 166 on-demand services, 168 operational excellence, 163 operations and maintenance, 166 Salesforce, 154 scorecard, 164, 165 security budget, 167 security organization, 167 services and packaging, 171 Six Sigma, 164 smart phones, 170 standardization, 164 Taylor, John, 154–156 virtualization and cloud

computing, 167, 168

Wallington, Pat, 175

Wall Street, 23

Wall Street Journal, 168

Walmart, 6, 50

Walt Disney Company, 33

WAN, 259

Web 2.0, 244, 325

Web 3.0 business, 76

Web 2.0 companies, 227

Web infrastructure, 215

Wichita, 226

WikiLeaks, 320

Wikipedia, 79, 85, 115, 185, 220, 291, 292, 303

Williams Companies, 232, 233

WillTell, 233

Wilson, Carl, 225, 228, 229

Wilson, Joe, 338

Wireless network, 59

World Wide Web, 266

Index

361

X Xerox Corporation, 175, 326, 330, 338

Xerox video center, 318

Y Y2K, 222

YouTube, 20, 65