“i have a smart phone - so i must be mobile” anon (but important)!
DESCRIPTION
“I have a Smart Phone - so I must be mobile” Anon (but important)!. Wayne Green Head of Asset Management Daventry & District Housing. What did we learn from asset teams?. “ You are only doing it because you don’t trust us” “It never works we can’t get a signal” “ I’m not techy minded” - PowerPoint PPT PresentationTRANSCRIPT
“I have a Smart Phone - so I must be mobile”
Anon (but important)!
Wayne GreenHead of Asset Management Daventry & District Housing
What did we learn from asset teams?
“ You are only doing it because you don’t trust us”
“It never works we can’t get a signal”
“ I’m not techy minded”
“My fingers are too big”
“I can’t hear it when it rings”
“Batteries flat” “It was better when we had paper”
“I’m not charging it in my house”
Cognito Orchard Completely Linked – all data input mobile operatives updating the system
Assets mobile working system
Did it work?
Good news! When you understand that chaos comes before success you'll cope a whole lot better!
“Today's World Is Changing Rapidly, To Succeed Your Organisation Must Have Agility To Change Direction, And The Speed To Make The Change In Time” (Kotter,2012)
Complexity of Solutions
- Solutions too complicated to
achieve ?- Complexity as a result of fear of
failure
Missing Opportunities
- Feedback from staff - Who gained most organisation or staff
Resistance To Change
- It was done to us rather than with us- It took too damn
long!- It cost a fortune
What must we change
RECOMMENDATIONSThe Business Case
Who to implement and how to maintain?
Funded to visit elderly
• Funding based on a payment per visit
Well – being visit
• Visit is short, 5 minutes in duration with emphasis on the well being of the recipient
What else was taking
place
• Medication collections
• Minor Repairs• Social Events• Shopping• Cooking
Supporting PeopleThe Maths - Total employed hours FTE – 152 Month
- Visits per month – 15 per day, 4 days a week, - 22 Hours per month
- Average mileage claim - £250 - Travel based 20 miles an hour / 45p mile - 27 Hours per month - Administration - 35 Hours per month
- Unaccounted for time – 68 Hours per month
Time study actually showed administrative tasks accounting for 60 hours per month an average of 40% of an employees time
Reality – what is the real situation
Phase 1:• Remove Paperwork• Eliminate associated travel• Eliminate post visit admin• Speed up information flow
Phase 2:• Introduce formal Case Mgt• Improve workforce mgt• Improve action follow-up
Phase 3:• Remove back-office
admin• Save time as
information available to all
Time 4 weeks
Benefits Implementation Complexity & £
Keeping it simple – really simple
What did we want Cheap
Flexible
Simple
Nothing is Lost Short
implementation
Best Product
Adjustable
Feedback Encouraged Willingness to learn
Communication
HonestyRegular updates
Flexibility
Understanding
Respect
What we did not want
“ You are only doing it because you don’t trust us”
“It never works we can’t get a signal”
“ I’m not techy minded”
“My fingers are too big”
“I can’t hear it when it rings”
“Batteries flat” “It was better when we had paper”
“I’m not charging it in my house”
CULTURAL CHANGE
Flexibility- Choice of Devices - Flexible Approach Implementation
“Me Next Please”
- Product Desirability
Rewards V’s Return
-Carrot and/or the Stick.
The main aim with mobile working was to create a Transformational Change a change of culture resulting in organisational development.
Embrace staff needs and requirements - Park it can’t be done
The work tools – the stick
Software Device
Citrix receiver
Navigation, Applications
Emails, Planner
Reporting Mechanism
Easy to use, Forms,
Ownership of the Device
Application must be simple
Usability
What’s in it for me? – the carrot
.
Sim Cards: 12.50 Per Month Per User = £150 Per Annum
Per User.
Device: £570Cases: £7
Waterproof Covers: £7 Total cost per user: £584
Hardware Cost: £5,840Connectivity: £1,500
Software: £4,200Per User per Annum:
£577.00
Less than 4 miles per day
HARDWARE COSTS CONNECTIVITY TOTAL COST PER TEAM : £584
Per User * 10 =
£5,840
DDH SUPPORTED SERVICES
Total Connectivity Per Team:
£1,500
£1,800 System Build £100 Service and unlimited
support per month.
Total Cost Team 2 years: £ 4,200Total Cost Per user: £210 Per
Annum
Application Cost
TOTAL INVESTMENT
A DAY IN THE LIFE…
A DAY IN THE LIFE…
A DAY IN THE LIFE…Reports that can be gathered
for teams who are using from real time information.
A DAY / WEEK / MONTH IN THE LIFE…
Reports gathered for teams who are using from real time information.
Did it work?
Need for Mobile Working • Pilot Team• Funding Cuts in 2012• Need to Reduce Staff• 11 FTE Staff visited
less than 100 tenants each
Mobile Working • 7 members off staff • Responsible for 155
tenants• Saving off over £70k
Per Annum • Reduced Travel
Benefits • Mileage Claims fell
by £2k per annum • A reduction of 4,400
miles travelled • The equivalent of 2.2
miles per day per user Saved
Now in place: Income collection, Street Wardens, Neighbourhood Staff, Tenancy Sustainment, Community Involvement, Health & Safety,
Electrical & Gas supervisors and Tenant Scrutiny Panel
Cultural Change
Development Costs
Activity
• Adaptable • Honest • Open to Change • Learning's
• 50% Right System • Adopted to 90%
complete• 50% Enhancements • Flexible • Desirable • Feedback
• You Can’t Fail • It’s Your Device • Test It • Give Feedback • Opinions welcome• Soft Approach
• Money Saved • Enhanced delivery
Model • Reduced Resources • Improved
performance • Knowledge
Implementation SummaryOver-view
Where are we now
• Prepare For Change
• Ensure Employees are ready for change
UNFREEZE
• Execute the intended change
CHANGE • Transformation • Ensure that the
change becomes permanent
REFREEZE
- “TRANSFORMATION HONOURS THE PAST IN A WAY THAT YOU CAN MOVE FORWARD WITHOUT MAKING ANYTHING WRONG, AND HAVING THE PAST SOMEHOW NOW BECOME COMPLETE RATHER THAN WRONG.” LYNNE TWIST 2013
Phase 2
The sting in the tale!!
It’s just music
Thank you for your time.
Wayne GreenHead of Asset Management Daventry & District Housing