Lotusphere 2010

Global Business Excellence ForumJanuary 17-21, Orlando, Florida USA

Speaker‘s Bio:Herbert Wagger is Gerneral Manager of INTRANET Software & Consulting and IBM business partner since more than 10 years.

He focuses on the banking industry covering the link between business requirements and IT requirements. In 2008 and 2009 he was speaker at the IBM Symposium in Vienna/AUSTRIA. Herbert Wagger’s role will be to explain the new social CRM concepts and to show the live demo.

Herbert Wagger | Managing Director, Intranet Consulting

How Web 2.0 - enabled by i-Bank 2.0 - is influencing CRM & Financial Advisory at Raiffeisen

Wolfgang Schmidt | IT Director, Raiffeisenverband

3

Herbert WaggerGeneral Managerwagger@intranet-consulting.at+43 664 1844234www.intranet-consulting.at

Mag. Wolfgang SchmidtDirector ITwolfgang.schmidt@rvs.at+43 662 8886 12300www.rvs.at

Abstract• Raiffeisen, one of the leading corporate and investment banks in

Austria and among the top players in Central and Eastern Europe, embarked on a highly "social" banking solution to drive revenue and efficiency.

• The session will comprise a presentation of a successful business concept, a solution overview as well as live demonstration of use cases. The concepts will cover enabling key banking roles involved with Customer Relationship Management, Sales & Marketing, Financial Planning and Advisory as well as core business transactions (e.g. customer setup, account opening, Loans, investment banking, etc.).

• The solution adapts Web 2.0 concepts and technologies such as sales-wikis, blogs, feeds, tags and social media to enhance creativity, information sharing and most notably, collaboration among customers, partners and bank employees.

5

Agenda• Profile Raiffeisen Salzburg

• Business Solutions and Business Outcomes

• „i-Bank“ – The Integrated Banking Desktop

• Managing Information Overflow and Processes

• i-Bank 2.0 – Social CRM, project “safebook”

i-Bank 2.0 and Project „safebook“

safe secure social semantic

safebooksafebookSocial Application For Enterprises

i-Bank 2.0 - New Ways in Banking

Project „safebook“

i-Bank 2.0 and „safebook“ brings the Best of the Consumer Web to Banking Business

User ExperienceOberflächen

Jeder kann mit seinem Wissen beitragen

Real Time conversation, micro blogging

Tagging, Rating, Subscription

Social NetworkingRecommender EngineGenius

AnalyticsSelling experience

i-Bank 2.0 and „safebook“ brings the Best of the Consumer Web to Banking Business

• i-Tweet (Live-feeds, follow People, Apps, Content, anything) • Recommender Engine („Other Customers also Bought…“)• Produpedia (sales-wiki)• i-Bank Mobile (browser-based for iPhone, Android, Blackberry)• Biostructural Analysis (personality structure of Clients)

Live Demo

i-Bank Mobile Solutions

Questions?

„Clean-up“ your Processesi-Bank 2.0 – social CRM

w w w .i-Bank.at

Note: Look inside „i-Bank“ live in Austria or in the

European Banking Industry Solution CenterIBM Barcelona

Thank You !!!