hyperion 9 troubleshoot installation

8/2/2019 Hyperion 9 Troubleshoot Installation

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10BTableofContents

2008

Hyperion 9 Installation/Troubleshooting Guide

AcademicInformationandSystemsApril2008 Hyperion9Troubleshooting&Installation


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20BTableofContents

A Step by step instructional guide on how to

troubleshoot/re-install Hyperion Interactive Reporting Web Client, an essential element for

opening any Hyperion report online or via Internet Explorer.

Table of Contents

CheckingAccessLevelonComputer............................................................................................................. 3ForWindowsXP........................................................................................................................................ 3ForWindowsVista.................................................................................................................................... 4

TrustedSite................................................................................................................................................... 5ForInternetExplorer7.............................................................................................................................. 5

EnablingCookiesforHyperionSite............................................................................................................... 8ForInternetExplorer7.............................................................................................................................. 8

UninstallingHyperionInteractiveReportingWebClient............................................................................. 9WindowsXP.............................................................................................................................................. 9ForWindowsVista.................................................................................................................................. 11

ReinstallingHyperionInteractiveReportWebClient................................................................................. 13ForWindowsXP...................................................................................................................................... 13ForWindowsVista.................................................................................................................................. 14


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41BCheckingAccessLevelonComputerFor Windows Vista

Start Settings Control Panel Change account type under User Accounts

Look for your userid under the User Name Column

Under Group, it should say Administrators, if it does not, please contact your IT

technician for assistance.


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52BTrustedSite

Trusted Site

For Internet Explorer 7

To ensure that you will be able to open your report properly, you should add the Hyperion

Server as a Trusted Site.

Highlight and copy the following link: https://reporting.drexel.edu

Open Internet Explorer, go to Tools Internet Options
https://reporting.drexel.edu/https://reporting.drexel.edu/https://reporting.drexel.edu/


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62BTrustedSite Under the Security Tab, click on Trusted sites and then the Sites button

Paste the URL in the Add this website to the zone field and then click Add

If browser does not recognize site as a safe site, it will display the Internet Icon in the

status bar, instead of displaying a Trusted sites with a check mark symbol.


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72BTrustedSite

In addition, since Hyperion report will display in a pop up window, if the browser

does not recognize the site as a safe site, it might get blocked by the pop-up blocker. If

you have another any third party toolbar installed (i.e. Google, Yahoo toolbar, etc),

please ensure to turn off pop-up blocking for Hyperion.

To unblock pop-ups, right click on the message and select Always Allow Pop-ups from

This Site and then click OK to add the site to Pop-up Block Settings as an Allowed

site.

If a pop-up is being blocked, the following icon will display in the status bar of Internet

Explorer.


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83BEnablingCookiesfortheHyperionSite

Enabling Cookies for the Hyperion Site

For Internet Explorer 7

Open Internet Explorer, go to Tools Internet Options

Under the Privacy Tab, click on Sites

In the Address of website text box, enter drexel.edu. Click the Allow button to add the

address to the Managed websites list.

Click OK and OK to exit


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93BEnablingCookiesfortheHyperionSiteUninstalling Hyperion Interactive Reporting Web Client

Windows XP

Go to Control Panel Add or Remove Programs

Click on Hyperion Interactive Reporting Web Client, click the Change/Remove button

ClickYestoproceed

Whencomplete,clickOK


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103BEnablingCookiesfortheHyperionSite

WindowsXPUsersONLY:ItisalsorecommendedtocleartheobjectsfoundintheInternetExplorerTemporaryInternetFiles

GotoInternetOptions,clickSettingfoundintheGeneralTabunderBrowsingHistory

Deletetheobjectfromthelist. SampleFilename:


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113BEnablingCookiesfortheHyperionSiteFor Windows Vista

Go to Control Panel Uninstall a program under Programs

Click on Hyperion Interactive Reporting Web Client, then click Uninstall/Change


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123BEnablingCookiesfortheHyperionSite ClickYestocompletelyremoveHyperionInteractiveReportingWebClient

Ifyougetapromptregardingsomesharedfilescannotbeuninstalled,clickOKtocontinue.

Whencomplete,clickOK


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144BReinstallingHyperionInteractiveReportWebClientFor Windows Vista

Log into Hyperion Reporting and open a report again, youll get the following prompt:

Right click on the information bar and select Install ActiveX Control Click Run and Yes any Security Warning or Alerts

If you get any User Account Control prompt, click Continue to proceed


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hyperion 9 troubleshoot installation

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