hyland’s austria noble mission - artaker …...hyland’s product portfolio the (very near) future...

Hylands noble mission for Austria

MAY 8 , 2019

Ed McQuiston

Chief Commercial Officer, Global Sales and Marketing

AGENDA

▪ Hyland Overview

▪ EMEA & DACH Region Overview and Vision

▪ Hyland’s Noble Mission for Austria

▪ WIIFM

▪ Hyland’s Product Portfolio

▪ The (VERY NEAR) Future

▪ Migration? You decide.

▪ Next Steps

3,363 employees30 offices

12,570 active customers$760M revenue

Hyland named Leader in theGartner Magic Quadrant for Content Services Platforms 2018

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to

the people they serve.

COMPLETE VIEW

We enable organizations to digitally transform in order to create more meaningful connections with

the people they serve.

INTELLIGENT AUTOMATION

AGILE ADAPTIVITY EXPERTLY TAILORED SOLUTIONS

2018 NEW CUSTOMERS

USCAN

EMEA

APACLATAM

by Region

Commercial

Healthcare

Financial Services

Government

InsuranceEducation

by Vertical

3%4%

10%

14%

33%

36%

8%

5%

16%

71%

180 employees7 office locations1,811 active customers$49M revenue

Hyland in EMEA

2018 Selected Strategic Customers

OUR MISSION FOR THE REGION

Hyland’s Noble Mission for

Austria

▪ 1. Of or relating to a hereditary class with special social or political status, often derived from a feudal period.

▪ 2 Of or characterized by high moral qualities; magnanimous. a noble deed.

▪ 3 Having dignity or eminence;

Limitless is your potential.

Magnificent is your future.

- Gordon B. Hinckley

2 MEGA TRENDS• Digital Transformation• …

87%

Organizations recognizeneed for digital transformation

AIIM “2017 State of Information Management: Are Businesses Digitally Transforming or Stuck in Neutral?”

DIGITAL TRANSFORMATIONHow a company alters its core business processes using software applications and hardware to:

streamline collaboration &

interaction

provide greater customer value

gain competitive advantage &

differentiation

How we enable Digital TransformationComplete information

Quick, accurate, consistent processes

Anyone, anywhere, on any device

an

ENTERPRISE INFORMATION PLATFORM

for managing

CONTENT PROCESSES CASES

CAPTURE

Scan or Sweep

Drag & Drop

Email

Mobile

OCR

MANAGE

Personal

Dashboards

Workflow

Case

Management

Revision

Control

ACCESS

Desktop/Web

LOB

Applications

Outlook &

Office

Mobile

Offline

INTEGRATE

Costpoint

LOB

Applications

Outlook

Office

Active

Directory

MEASURE

Reporting

Dashboards

Exception

Reports

Scheduled

Reports

Admin Reports

STORE

Records

Management

Document

Retention

Encryption

Security

One Platform

2 MEGA TRENDS• Digital Transformation• Customer First

it’s all about the

CUSTOMER

6%

9%

11%

19%

22%

32%

55%

0% 10% 20% 30% 40% 50% 60%

Global Terrorism

Instability in China

Political Change in the US

Instability in EU - Brexit

Currency volatility

Advancement in AI

Digital transformation

Digital Transformation: Main Cause of Disruption

What are the main sources of business disruption in 2018?Business Performance Benchmark Study

Source: Altify Business Performance Benchmark Study 2018 (n=422)

34%

60%

65%

71%

82%

87%

30% 40% 50% 60% 70% 80% 90%

Cost Reduction

Increased Market Share

Operational Efficiency

Profit Growth

Revenue Growth

Customer Retention

Strategic Imperatives: Customer Retention #1

What are your key 2018 strategic imperatives?Business Performance Benchmark Study

Source: Altify Business Performance Benchmark Study 2018 (n=422)

The Customer

3%

32%

51%

14%

0%

10%

20%

30%

40%

50%

60%

70%

Never Rarely Sometimes Almost always

Do sellers augment understanding of business needs or potential solutions?

Buyer Seller

Sellers Don’t Always Add Value to the Customer

Source: Inside the Buyer’s Mind: The Buyer/Seller Value Index © Altify

The impact on a customer of a bad buying decision …

is typically greater than

… the impact on a salesperson of a lost sale

2929

The Customer Journey

29

3131

The Customer Journey

31

HYLAND’S PRODUCT PORTFOLIO

HYLANDS ACQUISITION HISTORY

Apr

2018

OneContent

Jul

2017

Oct

2011

Mar

2012

Jan

2013

Mar

2013

Sep

2013

Oct

2013

Sep

2006

Jul

2008

Jul

2009

Mar

2010

Sep

2010

Sep

2010

Aug

2012

Dec

2012

Feb

2013

Jun

2014

Oct

2015

May

2016

Acuo

Brainware

Content Composer

Enterprise Search

LawLogix

NilRead

OnBase

OneContent

PACSgear

Perceptive Content

Saperion

ShareBase

GLOBAL SPECIALTY SELLING TEAM

Our Specialty Sales Team

are the subject matter experts for their

assigned product lines and solutions.

Specialty areas currently include:

Financial Process Automation, Capture,

Case Management, ShareBase

FOUNDATION ANDTHE EXPERIENCE PLATFORM

Most stable version

Foundation Version(cloud & on-premises)

Most secure version

Most enduring version

Most stable version

Most secure version


Recommended version

Future Connectivity to Hyland Experience

Saperion Foundation target is Q3 2019

Foundation represents:

OnBaseFoundation

SaperionFoundation

Content Composer

Foundation

Updates delivered via regular “Enhancement Packs”

EP1 EP2 EP3 EP4 EP5

EP5EP4EP3EP2EP1

EP5EP4EP3EP2EP1

On-Premise → HostedUpgrade to Foundation

Utilize Experience Capabilities

(Future) Hosted Foundation → SaaS

Path for our customers

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SHARED

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FOUNDATION REPRESENTS:

Most stable version

Most secure version


Recommended version

Flexibility to run on premises or cloud

New range of responsive apps and user interfaces

Connectivity to Hyland Experience Platform

Simplified User

Experiences

More

Capabilities

Easier

Upgrades

BENEFITS OF FOUNDATION

Native enhancements plus connectivity to other

Hyland products

New user experiences with more coming in

future EPs

Upgradability a continual focus in

future EPs

Will unite our portfolio exposing new capabilities to all customers

A true cloud, software-as-a-service platform

OnBase SaperionEnterprise

Search

Content

ComposerShareBaseBrainware

WHY NOW?

Convergence of OnBase + Saperion

Plus S3 Connector

Repository RepositoryS3

Connector

Retrieval

Modernized ‘Experienced-based’ app

examples

Combined Viewer Experience (e.g. Insurance Viewer)

Practical example of a new ‘Experience-based’ app being developed now for use in OnBase Foundation

(either premise or hosted) customers

Search Insurance File

OnBase OnSite

Practical example of a new ‘Experience-based’ app being launched in Q2 2019 for use by all OnBase

(either premise or hosted) customers in Insurance

Customer Concierge Web App Slim, browser-based collaboration (no app to download)

One-Click Policyholder Collaboration, No Download Required

• Record live video, audio, and pictures• Take off-line pictures with on-screen guidance• Upload other files and attachments directly from device• View workflow-specific on-screen instructions• One-click access, no logins or codes required

Field Adjustor or Field Underwriter App [OnBase OnSite]Comprehensive on-site loss documentation

Improved Claims Documentation and Visual Inspection Management

• Record live and off-line video, audio, and pictures• Upload and manage files and attachments directly from device• Create, manage, and receive claims assignments• Extract annotated photo reports directly from the App• View recorded content in-App• Exchange notes with inside team• Create calendar appointments• Plot route to inspection sites via maps integration

Trigger a SMS (text) during a call with the insured or agent

Secure & Pure Web-Based Inspection specific to the claim or policy at-hand

Secure Claim Evidence Upload

Purpose-Built App for Field Assignment (Accept/Active) & Inspections

Field Inspection & Assignment

Field Inspection App for Professional Adjustors

Field Inspection Video, Audio and Photo Collection Interface

Field Inspection& Assignment

OnBase Accelerator for Salesforce

Practical example of a new ‘Experience-based’ app being developed now for use by OnBase Foundation

(either premise or hosted) customers

ONBASE MIGRATION BENEFITS

▪ Additional functionality: Case Management using our WorkView

modules, DocComp, Application Enabler, Integrated scan client,

Office/Outlook Integration,

▪ Mobile capabilities (not possible with saperion currently)

▪ Reports & Dashboards

▪ Configuration vs. Scripting

▪ Ease of upgrades

▪ Stability

▪ Multi-version usage (being on OnBase 16 and 18 simultaneously)

WHERE TO FROM HERE?

THE

BREADTH

OF OUR

OFFERINGS

Questions?

hyland’s austria noble mission - artaker …...hyland’s product portfolio the (very near) future...

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