hybrid productivity solution

Hitachi Consulting Corporate Overview

BlueSky Hybrid Productivity Solution in Cloud

1

Vinay GandhiMicrosoft Solutions Architect SharePoint | Office 365 | Azure

https://winaygandhi.wordpress.com

https://www.linkedin.com/in/vinaygandhi

2015 Hitachi Consulting Corporation. All rights reserved. Proprietary and confidential.


Hitachis Global Management Consulting and IT services business


Mitchells & Butlers owns around 1,600 outlets (pubs, bars and restaurants) throughout the UK.They own around 17 brands with separate marketing campaigns and operating modelsEach outlet is managed by a General Manager Collection of outlet are overseen by Regional Business Managers (RBMs) with remit to:increase profitability and reduce lossesenhance efficiencyincrease process compliance


Challenges


Business Challenges

Inflation of raw materialsCustomer price sensitivityProperty Rental and Maintenance CostsEconomic Pressures

Health & SafetyFood SafetyEmployment Regulation#Increasing Regulation

Cheap off-trade pricesHighly competitive marketNew entrants, mergers & acquisitions%Competitive Pressures

Smoking ban Decline in drinkingIncreasing food vs drink sales@Social Changes


Operational Challenges

Paper based Business Checks for complianceFood temperature check / Delivery checksCan be done by GMs at the end of day or next day

Email or phone based communication between head officeWastage of human resources across 1600 outlets / 17 brands

No centralised task management systemTask were send by emailsLegal or emergency task were tracked by phone or email responses

Absence of KPI based reportingReports were send out as PDFsSeparate packs prepared for GM, RBMS, Retail and Business Directors


Business GoalsImproved Compliance and RegulationAudit compliance & food safety checksReporting & Intervention Improve Operational EfficiencyIncrease sales & reduce wasteIncrease yield per guestReduce operating costsIncrease Guest SatisfactionMaintain high qualityIncrease footfall & guest recommendationsIncrease sales per guest


Solution


Solution Building Blocks

User friendly mobile application to complete business checks

Centralised Task Management System to assign trackable tasks to all outlets

KPI based reporting system to aggregate data from LOB systems to present ONE view

Enterprise collaboration platform and social network


Technology Building Blocks

Hybrid SharePoint / SSIS application for task managementTask Management

SharePoint Online Team sites and YammerCollaboration

Nintex mobile app to submit online and offline forms

Business Checks

SSIS, SQL DWH and Excel Services and SharePoint Online for KPI ReportingKPI Reporting


Solution Architecture


Business Checks


Business ChecksRequirements1600 outlets* 365 days * 15 checks * 5 times per day ~ 4 million rows per year

Forms need to be mobile friendly and user friendly

Most outlets have Wi-Fi black out zones

Business checks forms to be designed by business usersSharePoint Power UserWYSIWYGSolution ApproachCompared Nintex, Formotus and Custom Development options to choose Nintex mobile forms:Highly customisable forms using WYSIWYG editorDifferent layout for different form factors / resolutionsData submitted to SharePoint list that power user can instantly viewCost of per user licence1 list per business checkCreated a bespoke solution to drain data from SharePoint list to on-premise SQL Data Ware House using:SSISCSOM API


Business Checks


7/8/201617

2 minutes


Business ChecksEnd to End


Business Checks

Daily Dashboard for GMEHO ReportMobile Forms

Screenshots


Task Management


Task Management SystemRequirementsTasks1600 outlets* 365 days * 2 tasks per day ~1m rows per yearTask can be assigned to collection of pubs, regions, brandsEmergency task need be highlightedPlanned tasks are part of brand calendarTasks must be tracked and reported on

Brand CalendarsOutlook calendar were usedBrand Calendar are distinct for each brand / 17 brands

Solution ApproachTasksCreated a bespoke system using SharePoint lists managed metadata, SSIS packages and excel services to assign and track tasks

Brand CalendarUsed out of the box calendar list template with calendar overlays and filtered views to display brand activity calendars


Task Management SystemEnd to End


Task Management SystemTasks

Comms team assign about 5 to 10 thousands tasks in weekEmergency task are highlighted on Outlet home


JQuery WebPartVisual Webpart for SharePointOnline

1. Develop the HTML and upload into the html folder in site asset library2. Develop the CSS and upload the file in CSS folder in site asset library3. Develop a simple JS file with following code and upload the file in JS folder in site asset library

4. Edit a page and add script editor webpart to add code similar as below5. From here one can use JSOM skills, JavaScript, JQuery skills to pull data from SP lists and present in what ever way they like

https://winaygandhi.wordpress.com/2015/05/31/traditional-style-web-part-for-sharepoint-online/


Task Management SystemBrand Activity Calendar


KPI Reporting


ReportingRequirementsData from 10 lines of business applications

All the existing systems are on-premise and can produce data feed

Single view of data

Aggregate data to present KPI figures for RBMs and Regional DirectorsPeople, Guest, Sales and Waste

Dashboarding capability with ability to drill downSolution ApproachData sources will produce consistent timely data feeds in CSV format

SSIS will run the ETL process to transform the database for reporting purpose

SSIS scheduled package will create the report for based on excel template

Excel report uploaded to document libraries

KPI figures for regions and outlets are directly updated in SharePoint lists

Connected web-parts and Visual JQuery webparts are used to view the excel services dashboards and KPI measurements


KPI ReportingEnd to End


KPI ReportingScreenshots


Hospitality Solution


Hospitality Solutions


Hospitality Video3 minutes


Finally


SummaryNintex Mobile Forms

SharePoint Online lists can handle large volume of data

Visual Webpart for SharePointOnline

Hybrid BI solution with on-premise database and integration services


Q&A


10K for BiPolar UK Charity

Thank YouTo DonateText VIGA99 10 to 70070
