huong dan su dung smart hotel little 7

HNG DN S DNG ***H THNG PHN MM QUN L KHCH SN SMARTHOTEL LITTLE 7

Thc hin: Nguyn Hu TonMobile: 090.4572.090 website: http://phanmemquanlykhachsan.com email: toannh@teckey

H Ni 09/2009

NI DUNG1. ng nhp..................................................................................................................................................................................................................................3 2. i mt khu..............................................................................................................................................................................................................................3 3. S qun l tin snh..............................................................................................................................................................................................................4 4. t phng khch l, chnh sa t phng..................................................................................................................................................................................4 5. t phng khch on, chnh sa t phng khch on..........................................................................................................................................................6 6. Tm kim lch s khch t phng.............................................................................................................................................................................................9 7. Lch s khch dng dch v.......................................................................................................................................................................................................9 8. Check in khch l c t phng trc......................................................................................................................................................................................10 9. Check in khch on c t phng trc.................................................................................................................................................................................10 10. Chuyn phng........................................................................................................................................................................................................................11 11. Gia hn hoc li ngy i.........................................................................................................................................................................................................11 12. Cp nht phiu Minibar..........................................................................................................................................................................................................11 13. Cp nht Minibar qua in thoi bn.....................................................................................................................................................................................12 14. iu chnh phiu Minibar......................................................................................................................................................................................................13 15. Nhp phiu git l..................................................................................................................................................................................................................14 16. Chnh sa phiu git l...........................................................................................................................................................................................................15 17. Nhp dch v..........................................................................................................................................................................................................................16 18. Chnh sa dch v...................................................................................................................................................................................................................17 19. Thanh ton & check out khch l...........................................................................................................................................................................................17 20. Thanh ton & check out khch on......................................................................................................................................................................................19 21. Danh sch phng F.O.C........................................................................................................................................................................................................20 22. Thng k s ln khch lu tr...............................................................................................................................................................................................20 23. Bo co doanh thu hng ngy...............................................................................................................................................................................................20 24. S chi tiu khch hng cui ngy..........................................................................................................................................................................................21 25. Thng k tng hp cui ngy................................................................................................................................................................................................21 26. Bo co d kin kinh doanh..................................................................................................................................................................................................23 27. Phn h thu ngn...................................................................................................................................................................................................................24 28. Qun l bung phng............................................................................................................................................................................................................25 29. Thit t h thng..................................................................................................................................................................................................................29

2

Hng dn s dng SmartHotel

1. ng nhpDin t: - Vi mi ngi dng h thng cung cp ti khon & mt m truy cp. Sau khi ng nhp, ngi dng ch c php truy cp cc tnh nng c qun tr phn quyn. - Vi bt k thao tc no ca ngi dng h thng s lu li lch s thao tc trn h thng, nhm mc ch kim tra li khi c s c. - Thao tc ngi dng c lu li mt cch hon ton t ng v trung thc v khng th chnh sa hay xa b. Mn hnh ng nhp

Cch s dng: - Nhp tn ng nhp - Nhp mt khu - Bm nt ng ng nhp chng trnh

2. i mt khuDin t: - Cho php ngi dng thay i mt khu ca mnh Mn hnh:

Cch s dng: - ng dn: Menu u tin -> i mt khu - Nhp mt khu c - Nhp mt khu mi - Xc nhn li mt khu mi - Bm ng thay i mt khu 3 Hng dn s dng SmartHotel

3. S qun l tin snhDin t: - y l mn hnh chnh cho b phn l tn thao tc nghip v. S tin snh th hin s & trng thi phng. - Th hin cc tnh nng trn thanh menu hay khi ngi dng xc nh phng (bng chut tri) cn thao tc, sau bm chut phi->pop up menu. Mn hnh:

Cch s dng: - Trng thi phng th hin bng mu sc o Khch t phng o Khch t phng c m bo o o o o o o Khch t phng nhng khng ti Khch check in Khch trong phng Khch check out Cha dn phng Phng c khch - Min ph tin phng Gi phng =0 Phng kha khng cho php t phng Phng trng cho php t phng

4. t phng khch l, chnh sa t phngDin t: - To mi t phng khch l, check in khch, chnh sa thng tin t phng Mn hnh: 4 Hng dn s dng SmartHotel

Cch s dng: - ng dn: Chn phng trng trn s , chn ngy n, ngy i-> bm chut phi->t phng khch l(Phm tt F2).

-

Chnh sa t phng: Chn khch t phng hoc check in trn s ->bm chut phi>Thay i-> sa t phng khch l(Phm tt Ctrl+I)

-

Cp nht thng tin khch, ch cc thng tin sau: o S CMND/ H chiu: Nhp s CMND/ H chiu trng hp khch lu tr ti khch sn, h thng t hin th thng tin khch khi ngi dng nhp CMND/ H chiu. o Khch theo ngy c ngy n b hn ngy i, s m >1 o Khch theo gi c ngy n bng ngy i, s m = 0 o Gi phng s t ng theo thit t h thng theo tng ch , gi ngy hay gi gi. o o o o gi cha bao gm VAT, gi cha bao gm ph dch v, khch t cc tin tm kim khch lu tr trong khch sn Hng dn s dng SmartHotel gi bao gm VAT gi bao gm ph dch v

5

o o o o

gn khch vo on c sn In ng k khch Guest Registration Form Khch t phng - cha nhn phng. Khch t phng nhn phng (khch check in)

5. t phng khch on, chnh sa t phng khch onDin t: - To mi t phng khch on, chnh sa t phng khch on, check in khch on Mn hnh:

6


Cch s dng: - ng dn: Trn thanh menu chn 1 t phng->t phng khch on(Phm tt F4)

-

Chn ngy n, ngy i Chn cng ty, nu c sn ->bm nhp mi hoc nu cha c bm

7


-

Gn phng cho on B1. Chn loi phng

C th chn nhiu loi phng bng cch bi en cc loi phng cn chn B2. Chn s phng Bm

Chn bng cch tch vo chn. Bm tip nhp thng tin phng

Bm ng 8 Hng dn s dng SmartHotel

6. Tm kim lch s khch t phngTm khch t phng, khch lu tr trong khch sn Tra cu thng tin khch t phng, chnh sa thng tin

-

ng dn: 6 Lch s->Lch s khch t phng(phm tt Ctrl+F2) Nhp cc tiu tr cn tm kim->bm nt a ra danh sch khch c ngy n bng ngy 30/10/2009 a ra danh sch khch c ngy i bng ngy 01/11/2009 Danh sch khch t phng Danh sch khch check out Danh sch khch ang trong khch sn Danh sch khch thu theo gi

7. Lch s khch dng dch vTra cu cc dnh v khch s dng

9


-

ng dn: 6 Lch s->Lch s khch dng dch v Hin th danh sch dch v theo khong thi gian la chn Hin th danh sch khch dng dch v la chn Dch v lc theo s phng, c th xem theo nhiu phng, mi phng cch nhau bi du , hoc du + Hin th danh sch nhm theo ngy Hin th danh sch nhm theo khch dng dch v Hin th danh sch nhm theo tng dch v

8. Check in khch l c t phng trcChnh sa li thng tin khch trc khi check in(xem mc 4) Chn phng khch t trc trn s -> bm chut phi->Check In

9. Check in khch on c t phng trcng dn: 2 Qun l check in->check in(Phm tt F7)

Chn nhm cn check in->bm 10 Hng dn s dng SmartHotel

10.Chuyn phngChn phng cn chuyn->Bm chut phi->Thay i->Chuyn phng

-

Chn phng cn chuyn ti C th iu chnh li gi phng Bm hon tt Sau khi chuyn ti phng mi. Mi dch v pht sinh, tin phng c s chuyn sang phng va chuyn ti. Ch : Khi chuyn phng sang phng khc. Khng chnh li ngy n, ngy i.

11.Gia hn hoc li ngy iNh tnh nng 8. Ch thay i v ngy n, ngy i

12.Cp nht phiu MinibarChn phng trn s ->bm chut phi->Minibar

11


Cch s dng: - Chn mt hng, in s lng trong danh sch hng bn(Danh sch bn di) sau bm Bm cp nht hon tt

13.Cp nht Minibar qua in thoi bniu kin: Kt ni tng i TDE, TDA ca panasonic Thit t m mt hng minibar t 11 n 99 Quy tc post minibar: Trn bn phm in thoi bm: *7171[m mt hng 2 k t t 11-99][s lng t 1 9]# 12 Hng dn s dng SmartHotel

Cp nht nhiu mt hng cng lc: *717[m hng1][s lng 1][m hng 2][s lng2]...

14.iu chnh phiu MinibarChn phng cn iu chnh->bm chut phi->Danh sch phiu Minibar

-

Chn phiu cn sa->Bm n Minibar. Sa ha n

nu iu chnh hoc bm

nu xa ha

13


+ Chn mt hng cn sa hoc xa b->bm phm Delete trn bn phm. + Sau khi xa b mt hng nu chnh sa -> nhp mi li trong danh sch hng bn bn di mn hnh. + Bm cp nht hon tt qu trnh.

15.Nhp phiu git lChn phng trn s ->Bm chut phi->Git l

14


-

Chn mt hng cn nhp Chn loi hnh Git i, Git kh, L bng cch tch vo tng ng Nhp s lng Bm cp nht hon tt.

16.Chnh sa phiu git lChn phng cn chnh sa->Bm chut phi->Danh sch phiu git l

15


-

Chn phiu cn sa hoc xa iu chnh bm Xa phiu. Bm nt li trong danh sch chn Tng t nh phn nhp mi Mc 12

17.Nhp dch vChn phng trn s cn nhp dch v->bm chut phi->Dng dch v

16

Chn dch v->bm Nhp s phiu nu c Nhp s tin Hng dn s dng SmartHotel

-

Nhp ghi ch nu c Bm hon tt.

18. Chnh sa dch vChn phng trn s cn iu chnh dch v->bm phm F6

-

Chn dch v cn sa Bm Bm sa dch v nu xa dch v

19.Thanh ton & check out khch lChn phng trn s cn thanh ton->bm chut phi-> Thanh ton

17


-

In ha n cho khch

18

Khch thanh ton Hng dn s dng SmartHotel

-

Khch thanh ton n Bm hon tt thanh ton Tt mn hnh thanh ton Bm chut phi vo phng cn check out->Check out

20.Thanh ton & check out khch onTrn thanh menu chn 3 Qun l check out-> Check out(Phm tt F8)

19

Chn nhm cn thanh ton Nhm thanh ton tin phng cho cc phng thnh vin Nhm thanh ton tin dch v cho cc phng thnh vin Bm Hng dn s dng SmartHotel

-

Chn li nhm thanh ton Bm Bc tip theo tng t nh tnh nng 16 Sau khi thanh ton xong cho on, thanh ton tip cc phng thnh vin nu cha thanh ton ht tin. Chn nhm cn check out-> Bm nt

21. Danh sch phng F.O.CIn danh sch khch min ph tin phng(F.O.C) ng dn: 7 Bo co->Danh sch phng F.O.C

22. Thng k s ln khch lu trThng k s ln khch ti lu tr ti khch sn ng dn: 7 Bo co->Thng k s ln khch lu tr

23. Bo co doanh thu hng ngyBo co doanh thu chi tit hng ngy ng dn: 7 Bo co->Bo co doanh thu hng ngy

20


24. S chi tiu khch hng cui ngyBo co cng dn s chi tiu khch cui ngy ng dn: 7 Bo co->S chi tiu khch hng cui ngy

25. Thng k tng hp cui ngyPhn tch, thng k tng hp cui ngy ng dn: 7 Bo co->Thng k tng hp cui ngy

21


22


-

TODAY: Thng k cui ngy MTD: Thng k cng dn thng(t u thng->ht thi im bo co) YTD: Thng k cng dn nm(t u nm->ht thi im bo co) TOTAL ROOMS: Tng s phng OUT OF INVENTORY: S phng khng kinh doanh, dng cho mc ch khc RENTABLE ROOMS: S phng kinh doanh OUT OF ORDERS: S phng tm dng kinh doanh do nng cp hoc l do no AVAILABLE ROOMS: S phng sn sng bn OCCUPIED ROOMS: S phng bn c F.O.C: S phng min ph NO SHOW: S phng khch t nhng khng ti check in HOTEL OCCUPANCY %+OOO: Cng sut phng trc Out of order o % = (OCCUPIED ROOMS/ RENTABLE ROOMS)*100% HOTEL OCCUPANCY %-OOO: Cng sut phng sau Out of order o % = (OCCUPIED ROOMS/ AVAILABLE ROOMS)*100% HOTEL OCCUPANCY %-OOO: Cng sut phng sau F.O.C v OOO o % = ((OCCUPIED ROOMS- F.O.C)/ AVAILABLE ROOMS)*100% AVERAGE RATE/ ROOM: Gi bnh qun AVERAGE REVENUE: Trung bnh doanh thu/ phng ROOM REVENUE: Doanh thu bn phng OTHER REVENUE: Doanh thu dch v

26. Bo co d kin kinh doanhD bo tnh hnh kinh doanh trong khong thi gian la chn ng dn: 7 Bo co->Bo co d kin kinh doanh

23

C.I: Phng bn D kin i: S lng phng d kin i t phng: S lng phng t D kin n: S lng phng d kin n D kin bn: S lng phng d kin bn c F.O.C: S lng phng min ph tin phng OOO: S lng phng khng tm ngng kinh doanh Phng trng: S lng phng trng Cng sut d kin Doanh thu tin phng d kin TB gi Hng dn s dng SmartHotel

27. Phn h thu ngnQun l t gi ngoi t Qun l ha n thanh ton Qun l cng n In bng k thu tin cui ngy In bo co chi tit thc thu

-

Cp nht t gi ngoi t

Chn t gi cn quy i(VD: USD->VND) Nhp ngy p dng, nhp t gi, bm nt 24 Hng dn s dng SmartHotel

Xa t gi: Bm vo dng t gi trn danh sch hin th-> bm - In bo co th thu Bm nt

-

Xem & in li ha n

Chn ha n trn danh sch hin th-> bm nt

28. Qun l bung phngQun l trng thi phng Qun l minibar Qun l git l

25


- Cp nht trng thi phng Chn phng trn s cn cp nht trng thi-> bm p chut-> chn trng thi Kha phng, dng kinh doanh tch nt

Kch hot phng: Chn trng thi - Cp nht trng thi phng qua in thoi bn iu kin: Kt ni tng i TDE, TDA ca panasonic Quy tc: Trn bn phm in thoi bm: M trng thi(MTT): 11: Kch hot phng 12: Phng bn 13: Phng sa cha/ kha phng *7172[MTT]# VD: *71713# Thit t trng thi phng kha Thit t hng bn minibar, nh hng, quy bar... o Thit t loi mt hng ng dn: 2 Minibar-> Danh mc loi mt hng

Chn nhm mt hng->hin th danh sch-> nhp mi vo dng trng hoc chnh sa loi mt hng c trn danh sch-> chn option ni bn hng->bm o Thit t mt hng ng dn: 2 Minibar-> Danh mc mt hng

26


Chn la mt hng-> danh sch mt hng hin th-> cp nht mi vo trng pha cui cng ca danh sch mt hng hoc iu chnh thng tin mt hng trn danh sch c sn-> nhp n v xut, t l gia n v nhp v xut-> bm o Thit t gi bn ng dn: 2 Minibar-> thit t gi

Nhp gi bn cho mt hng trn danh sch->bm o Nhp kho minibar ng dn: 2 Minibar-> nhp kho

27


Nhp s lng trn danh sch pha di-> bm nt Nhp cc thng tin khc nu c-> bm nt Qun l git l o Thit t ng dn: 3 Git l-> thit t

Code: m Name: tn Laundry: Git kh Dry Cleaning: Git l Iron: L CurrencyID: n v tin t Type: 1 - nam, 0 - n o Bo co doanh thu git l ng dn: 3 Git l-> Danh sch phiu git l-> bm nt

28


29. Thit t h thngThit t danh mc Thit t s phng Thit t gi phng

29


- Thit t danh mc ng dn: Trn thanh menu bm Danh mc

Chn danh mc cn nhp-> nhp d liu ngay trn danh sch hin th - Thit t s phng To mi phng: Trn danh sch phng, bm nt nhp mi pha di danh sch-> cp nht thng tin phng Chnh sa: Chn phng cn chnh sa-> nhp thng tin bn di danh sch - Thit t gi phng ng dn: Trn thanh menu bm Thit t gi phng

30


Bm nt ...

Nhp thng tin danh mc gi-> bm Nhp mi gi phng bm p chut vo Nhp gi & gi theo gi, qu gi check out. Chnh sa gi: bm p chut vo Xa gi, xa danh mc gi: chn trn danh sch-> bm phm Delete trn bn phm

31


huong dan su dung smart hotel little 7

Documents