CNG TY C PHN CHNG KHON VNDIRECT

Tr s chnha ch: S 1 Nguyn Thng Hin, phng Nguyn Du, qun Hai B Trng, H Ni

in thoi: 04 3 941 0622 Fax: 04 3 972 4600 Hotline: 1900 5454 09

Chi nhnh H Ch Minh a ch: S 90 Pasteur, phng Bn Ngh, qun 1, TP. HCM

S in thoi : 08 3 914 6925 Fax : 08 3 914 6924 Hng dn tra cu thng tin ti khon bng SMS Direct

HNG DN GIAO DCH

A. Hng dn np, rt hoc chuyn tin

1. Np hoc chuyn tin vo ti khon chng khon

2. Rt hoc chuyn tin t ti khon chng khon

B. Hng dn lu k chng khon

C. Hng dn giao dch trc tuyn

D. Hng dn tra cu thng tin ti khon

bng SMS Direct

E. Nguyn tc giao dch chng khon

F. Lin h

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MC LC LI M U

Trung tm Dch v Khch hng

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Knh cho Qu khch,

Cng ty C phn Chng khon VNDIRECT trn trng cm n Qu khch tin tng s dng sn phm, dch v ca chng ti. Vi mc ch gip Qu khch nhanh chng lm quen vi h thng ca VNDIRECT, chng ti xin gi ti Qu khch cun Hng dn Giao dch - cung cp nhng hng dn c bn nht lin quan n qu trnh giao dch chng khon v s dng cc sn phm, dch v lin quan ti Cng ty chng ti. VNDIRECT cam kt lun ng hnh v mang li cho Qu khch cc tri nghim giao dch chng khon n gin, hiu qu nht.

Knh chc Qu khch u t thnh cng! Trn trng,

Chuyn vin Qun l ti khon

Giao dch trc tuyn qua website www.vndirect.com.vn

Sn giao dch ca VNDIRECT

Tng i 1900 5454 09 hoc 04 3 941 0622 trong thi gian 8h00-17h00 t th 2 th 6 (khng k ngy ngh l, tt).

Vi mong mun h tr Qu khch trong sut qu trnh ra quyt nh u t, VNDIRECT cung cp min ph ti website www.vndirect.com.vn: bn tin nhn nh th trng, cc cng c gip Qu khch phn tch, nh gi v la chn cc c phiu trn th trng vi nhiu tiu ch khc nhau.

CC BC N GIN BT U GIAO DCH CHNG KHON

Nhn nh th trng ca VNDIRECT

C phiukhuyn ngh

Sng lc c phiu

Phn tch ngnh

CC KNH GIAO DCH TI VNDIRECT

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M ti khon Np tinLu k chng khon

Thc hin giao dch

Qun lti khon

Ra quyt nhu t

Phn tch

Tra cu thng tin

V d: Qu khch H Ni chuyn tin vo ti khon ca VNDIRECT ti Vietcombank Hi s

Tn n v th hng: Cng ty C phn Chng khon VNDIRECT

S ti khon: 0681000011361

Tn ngn hng: Vietcombank Hi s

Ni dung: Chuyn tin vo ti khon 0001005867 ca Nguyn Vn A ti VNDIRECT

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1. NP HOC CHUYN TIN VO TI KHON CHNG KHON np hoc chuyn tin vo ti khon giao dch chng khon ti VNDIRECT, Qu khch c th:

Np tin ti Sn giao dch ca VNDIRECT

Chuyn tin i ng t mt Ti khon giao dch chng khon khc ti VNDIRECT

S dng dch v chuyn tin trc tuyn ca h thng ngn hng (Internet Banking)

Chuyn tin vo mt trong cc ti khon ngn hng ca VNDIRECT nh BNG 1 (Trang 8) v in thng tin

theo hng dn

HNG DN IN THNG TIN NP HOC CHUYN TIN

- Tn n v th hng:

- Min Bc: Cng ty C phn Chng khon VNDIRECT

- Min Nam: Cng ty C phn Chng khon VNDIRECT CN TP. HCM- S ti khon v Tn ngn hng: xem BNG 1 (Trang 8)

- Ni dung: Chuyn tin vo ti khon [s ti khon] ca [tn ch ti khon] ti VNDIRECT.

A. HNG DN NP, RT HOC CHUYN TIN

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BNG 1: DANH SCH TI KHON NGN HNG CA VNDIRECT

TT Tn Ngn Hng S Ti Khon

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TT Tn Ngn Hng S Ti Khon

1 Vietcombank - Hi S 0681.0000.11361

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3 BIDV - CN Quang Trung 1231.0000.092.969

4 Techcombank - CN Nng 104.207.967.99010

5 Techcombank - CN Vnh Phc 120.207.967.99011

6 Techcombank - CN Nam nh 140.207.967.99017

7 Techcombank - CN Ngh An 140.207.967.99025

8 Techcombank - CN Qung Ninh 190.207.967.99899

9 Techcombank S Giao dch 138.207.967.99011

ACB CN Thng Long 794.01099

ACB CN Hi Phng 806.49669

Vit - CN H Ni 500.2.0000.2678.9000

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MIN BC MIN NAM Rt tin mt trc tip t ti khon chng khon qua cc knh:

Sn giao dch VNDIRECT ti H Ni, Tp. H Ch Minh

Tng i 1900 5454 09 hoc 04 3 941 0622 - Dch v rt tin bng Chng minh th qua tng i dnh cho Qu khch ngoi khu vc H Ni, Tp. H Ch Minh:

iu kin: Khch hng ng k dch v ti cc sn giao dch VNDIRECT trn ton quc

Bc 1: Gi in n Tng i cung cp thng tin s tin cn chuyn v ngn hng gn nht

rt tin

Bc 2: Xut trnh Chng minh th v nhn tin mt ti ngn hng ch nh trong vng 45 pht

k t khi a yu cu

2. RT, CHUYN TIN T TI KHON CHNG KHON RA TI KHON NGN HNG

Lu : ti thiu chi ph giao dch v thi gian tin v ti khon, VNDIRECT khuyn ngh Qu khch nn thc hin giao dch chuyn tin ti cc chi nhnh ngn hng c kt ni vi VNDIRECT.

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Vietcombank CN HCM

An Bnh

Eximbank CN Si Gn

TMCP Chu (ACB) Hi s

Sacombank S giao dch

BIDV CN Nam K Khi Ngha

Vietcombank CN Vng Tu

Vietcombank CN Cn Th

Vietcombank CN Nha Trang

007.100.390.6674

052.100.930.8008

140.114.851.046.262

793.65969

0600.8008.6132

1191.0000.098911

008.100.075.1449

011.1001.028.297

006.100.075.6115

Chuyn tin t ti khon chng khon sang ti khon ngn hng hoc ti khon chng khon khc ti VNDIRECT qua cc knh:

Sn giao dch VNDIRECT ti H Ni, Tp. H Ch Minh

Tng i 1900 5454 09 hoc 04 3 941 0622

Dch v chuyn tin trc tuyn qua website VNDIRECT

Vietcombank - Nc ngoi 0681.0000.12349

Maritimebank CN Thanh Xun 032.0101.00.29189

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BC 2: THC HIN LU K CHNG KHON

KH cha c TK giao dch ti VNDIRECT KH c TK giao dch ti VNDIRECT

H s cn chun b

Knh lu k chng khon

H s m ti khon giao dch chng khon

H s lu k chng khon

Ti Sn giao dch VNDIRECT

Chuyn pht nhanh c bo m

H s lu k chng khon

Ti Sn giao dch VNDIRECT

Chuyn pht nhanh c bo m

Sau khi hon thin h s lu k chng khon, Qu khch vui lng kim tra ti khon sau 3-5 ngy lm vic. Nu sau thi gian trn, chng khon trong ti khon ca Qu khch cha c php giao dch, Qu khch vui lng gi ti tng i 1900 5454 09 c tr gip.

B. HNG DN LU K CHNG KHON

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BC 1: CHUN B Y CC GIY T TRONG H S LU K CHNG KHON S c ng hoc Giy chng nhn s hu c phn (bn gc, chnh ch).

Chng minh th (bn sao v bn gc i chiu) i vi khch hng c nhn hoc

Giy ng k kinh doanh (bn sao c cng chng) i vi khch hng t chc.

Phiu gi chng khon (do VNDIRECT cung cp).

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Cch 2: Truy cp vo mc Giao dch trc tuyn qua cng c ng nhp nhanh

Cch 1: Qu khch chn mc Giao dch trc tuyn, sau ng nhp

C. HNG DN GIAO DCH TRC TUYN TRN WEBSITE VNDIRECT

Bc 1: ng nhp vo mc Giao dch trc tuyn

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thc hin giao dch trc tuyn, Qu khch cn nhp chnh xc gi tr cc trn th VTOS theo ta c yu cu.

Lu : Qu khch nn tt b g ting Vit khi nhp ma trn s. Trong trng hp thng tin th VTOS b nhp sai 3 ln, VNDIRECT s tm kha th VTOS ca Qu khch. Qu khch c th gi in ti 1900 5454 09 hoc gi yu cu ti dvkh@vndirect.com.vn yu cu m kha th VTOS.

Lu : Khi ng k Giao dch trc tuyn ti VNDIRECT, Qu khch s c cung cp: tn ng nhp, mt khu v th VTOS

M E J J C H 1C J W 5 M 8 H

O C P 0 W V DK J 1 M 0 P SW 3 4 7 R K 4

X K 0 P 0 V D4 H P 2 X H 5

45646

Bc 2: Thc hin giao dch trc tuyn trn website VNDIRECT

t lnh Mua/ Bn/ Hy/ Sat lnh c gi tr nhiu ngy (GTC)Tra cu trng thi lnh Thc hin quyn c ng

HNG DN GIAO DCH TRC TUYN

Lu : Qu khch vui lng s dng trnh duyt Firefox 15, Internet Explorer 9, Chrome 25 (hoc phin bn mi hn)

Qu khch c th tra cu thng tin, biu mu v hng dn ti mc Tr gip ca website VNDIRECT

3. Tng quan ti khon

Chuyn tin trc tuyn ra ti khon Ngn hng

Qun l sao k

Bo co trng thiti khon

ng trc tin bn trc ngy T+3H tr li sut cc khon tin theo k hn

Vay tin mua chng khon (Giao dch k qu/ Hp tc u t)

2. Giao dch tin

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1. Giao dch c phiu

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Qu khch c th ng k s dng dch v SMS DIRECT tra cu thng tin ti khon ca mnh bng cch son tin nhn theo mu cu trc di y v gi n s 6089:

TT NI DUNG MU CU TRC V D

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Kt qu Khp lnh, Hu, Sa s c gi t ng n thu bao di ng m Qu khch ng k

Truy vn s d tin mt v s d chng khon

Tra cu gi khp v khi lng khp ca cc m chng khon trong phin mi nht

Truy vn s ti khon Ngn hng ca VNDIRECT v hng dn chuyn tin vo ti khon

ng k dch v SMS gia tng

Hy ngay dch v SMS gia tng

Dch v t ng kch hot

VNDS SD s TKCK VNDS Gia MaCK1 MaCK2 MaCK3

VNDS TKB

VNDS DK (M dch v SMS) S TKCK

VNDS HUY (M dch v SMS) S TKCK

VNDS SD 0001005867

VNDS Gia VND BVH GAS

VNDS DK SMSN 0001005867

VNDS HUY SMSN 0001005867

BNG 2: C PHP NHN TIN TRUY VN THNG TIND. HNG DN TRA CU THNG TIN TI KHON BNG SMS DIRECT

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Lu : (M dch v SMS) - Qu khch nhp 4 k t m dch v tng ng

SMST - Dch v SMS Thng bo thay i s d thu ph theo thng

SMSQ - Dch v SMS Thng bo thay i s d thu ph theo qu

SMSN - Dch v SMS Thng bo thay i s d thu ph theo nm

* Ph dch v: Theo biu ph ca VNDIRECT v nh cung cp (c th thay i theo tng thi k)

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E. NGUYN TC GIAO DCH CHNG KHON

TNG HP C CH GIAO DCHSn giao dch HOSE HNX UPCOM

Thi gian giao dch

Bin gi

Gi tham chiu

Loi lnh

u tin

Bc gi

Khi lng giao dch khp lnh

Hy/ sa lnh

Thi gian thanh ton

Khp lnh nh kKhp lnh lin tc

9h00 n 9h159h15 n 11h30

Khp lnh lin tc 9h00' n 11h30'

Khp lnh lin tcKhp lnh nh kGiao dch tha thun

+/- 7% Giao dch ln u: +/- 20%

+/- 10% Giao dch ln u: +/- 30%

+/- 10% Giao dch ln u: +/- 40%

L gi ng ca ca ngy giao dchlin k trc

L gi ng ca ca ngy giao dch lin k trc

L bnh qun gia quyn ca cc gi giao dch thc hin theo phng thc khp lnh lin tc ca ngy giao dch gn nht trc

P

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NGUYN TC KHP LNH CC LOI LNH GIAO DCHTiu ch Khp lnh nh k Khp lnh lin tc

Khi nim

Nguyn tc

Gi khp

Loi lnh p dng

Quy nh Hy sa

L phng thc khp lnh c thc hin trn c s so khp cc lnh mua v bn ti mt thi im nht nh

L phng thc giao dch c thc hin trn c s so khp cc lnh mua v bn ngay khi lnh c nhp vo h thng giao dch

Tt c cc lnh c nhp vo h thng, ti thi im xc nh mi bt u so khp

- Ton th trng khp chung 1 mc gi- Gi khp l gi ti khi lng giao dch l ln nht- Nu c nhiu mc gi tho mn iu kin nu trn th mc gi trng hoc gn vi gi thc hin ca ln khp lnh gn nht s c chn. (Ti sn HNX thm iu kin: gi khp l gi m bo cc lnh c mc gi tt hn phi c khp ht)

- Khng c hy/ sa lnh ATO/ ATC- Ch c hy, khng sa lnh LO

- Khng c hy lnh LO t trong cng t nh k

- c hy lnh ATC

- c hy, sa gi/ khi lng vi lnh LO

- Khng c hy, sa cc loi lnh trong 5 pht cui phin khp lnh nh k

- Ch c hy, khng c sa lnh i vi lnh cha khp hoc khp 1 phn

- c hy, sa gi/ khi lng i vi lnh cha khp hoc khp 1 phn

- c hy, sa gi/ khi lng i vi lnh cha khp hoc khp 1 phn

- C th c nhiu mc gi khp khc nhau- Lnh mua v bn gi tt nht s c khp trc ri mi n cc lnh khc- Trng hp lnh mua v lnh bn cng tho mn nhau v gi th mc gi thc hin l mc gi ca lnh c nhp vo h thng trc.

Cc lnh nhp vo h thng v so khp ngay vi cc lnh c trn h thng

HO HNX HO HNX UPCOM

- LO- ATO/ ATC

- LO- ATC

- LO- MP

- LO- MOK/ MAK/ MTL

- LO

Loi lnh Lnh ATO/ ATC Lnh gii hn Lnh MP Lnh MTL Lnh MOK Lnh MAK

Khi nim

Hiu lc ca lnh

Thi gian p dng

u tin khp lnh

Gi khp

Q hy/sa

L lnh mua/ bn chng khon ti mc gi m ca/ ng ca

T ng hy b khi kt thc t khp lnh nh k i vi lnh khng c thc hin hoc ch khp 1 phn

Phin khp lnh nh k

u tin trc lnh LO

- Ton th trng khp chung 1 mc gi- Gi khp l gi ti gi tr giao dch l ln nht

- Sn HO: Khng c hy/ sa lnh- Sn HNX: c hy lnh trong thi gian quy nh

L lnh mua/ bn chng khon ti mc gi xc nh hoc tt hn

T khi lnh c nhp vo h thng cho n khi kt thc ngy giao dch hoc n khi lnh c hy b.

Phin khp lnh nh k v khp lnh lin tc

C th c nhiu mc gi khp khc nhau theo nguyn tc khp lnh

- Sn HO: Ch c hy, khng c sa lnh- Sn HNX/ UPCOM: c hy, sa gi/ khi lng

u tin trc lnh LO

L lnh mua chng khon ti mc gi bn thp nht hoc lnh bn chng khon ti mc gi mua cao nht. Ngay khi vo s lnh s c thc hin mc gi tt nht hin c trn th trng.

Trng hp khng c lnh i ng, lnh c nhp vo s b hy

Trng hp lnh khng c thc hin ht, phn cn li s c chuyn thnh lnh LO Mua ti mc gi cao hn mt bc gi so vi gi giao dch cui cng trc hoc lnh LO Bn ti mc gi thp hn mt bc gi so vi gi giao dch cui cng trc

Ngay khi vo s lnh, nu khng c lnh tha mn khp ton b th lnh s b hy

Ngay khi vo s lnh, phn cn li ca lnh khng khp s b hy

Phin khp lnh lin tc

- C th c nhiu mc gi khp khc nhau- Lnh mua v bn vo trc s c khp trc ri mi n cc lnh khc

Lnh khi chuyn thnh lnh LO c th hy/ sa ging lnh LO

Qu khch c th lin h vi Trung tm Dch v khch hng VNDIRECT trong thi gian 8:00 - 17:00 t th 2 th 6 theo cc cch sau:

S dng chc nng H tr trc tuyn trn thanh DirectBar cui mi trang website VNDIRECT

Gp trc tip nhn vin DVKH ti cc im giao dch ca VNDIRECT trn ton quc

Gi in thoi ti tng i 1900 5454 09

Gi email ti dvkh@vndirect.com.vn

Tr s chnha ch: S 1 Nguyn Thng Hin, phng Nguyn Du, qun Hai B Trng, TP. H Niin thoi: 04 3 9410622 Fax: 04 3 972 4600 Hotline: 1900 5454 09

Chi nhnh H Ch Minh a ch: S 90 Pasteur, phng Bn Ngh, qun 1, TP. HCMin thoi: 08 3 914 6925 Fax: 08 3 914 6924 Chi nhnh Nnga ch: S 268 270 Hng Vng, phng Hi Chu 2, qun Hi Chu, TP. Nngin thoi: 0511 382 1111 Fax: 0511 389 8616 Chi nhnh Vinh - Ngh Ana ch: S 1, i l L-nin, phng Hng Dng,TP. Vinh, Ngh Anin thoi: 038 8 688 466 Fax: 038 8 688 466 Chi nhnh Cn Tha ch: Tng 3 Ta nh STS, s 11B Ha Bnh, phng Tn An, qun Ninh Kiu, TP. Cn Thin thoi: 0710 376 6959 Fax: 0710 382 6331

Chi nhnh Qung Ninha ch: S 29+31 ng 25/4, phng Hng Gai, H Long, Qung Ninhin thoi: 033 382 0818 382 0008 365 6072 Fax: 033 382 0333

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F. LIN H CNG TY C PHN CHNG KHON VNDIRECT