Anita Humphreys13 Dogwood RoadMedway, Ohio 45431 937-212-6035 CELL 937-543-8341 MESSAGE ahump2005@gmail.com

To obtain the position of Administrative Assistant with where I can apply my multiple years of experience in the office business and elite customer service skills to provide clients with a memorable and thorough experience.

SKILLSSkillful verbal and written communication skills.

Exceptional listening skills.

Accomplished in handling multiple phone lines, face-to-face contact with clients, visitors and employees; and clerical duties.

Continuously practice learning to become better at tasks.

Efficient in time management.

Experience in providing timely and effective resolutions for escalated calls and conflict resolutions.

Proficient in organizing, planning, time management, coordinating resources and meeting deadlines.

Maintained professional work flow.

Retain schedules for multiple Therapists and Doctors.

Accomplished with office equipment.

Qualified Word processing skills.

Proficient with Excell

Familiarty with Powerpoint

Competent with multiline phone systems.

Employee guidance

Guided special assignments and projects.

Dependable.

Detail oriented.

Mastered, and documented correspondence, invoice presentation, brochures, meeting minutes, reports, and relevant materials including insurance claims files and patient records.

Evaluate and breakdown claims files.

Observe HIPPA regulations.

ExperienceHartzell Mortuary Service, Dayton, Ohio 01/2013 to present Funeral AssistantHandling of Human Remains.

Vehicle attendant {cleaning, delivering,operating}.

Assurant Solutions, Springfield, Ohio Hazard Insurance Claims Specialist, 03/2006- 10/2014Responding to client relations in regards to property insurance claims in call center and office environment to assist with issues of claim.

Assisted with special assignments and extra projects, which resulted in a more productive work- flow.

Created policies and procedures to ensure aged claims were worked and closed timely.

Evaluate and breakdown claims files for possible release of funds.

Trained new and existing employees with proper procedures for processing insurance checks.

Provided timely and effective resolutions for escalated calls.

Open and create claim files, then filing when completed.

Accusource, Dayton, Ohio Temporary Worker, 12/2005 - 3/2006Temporary employee working at Assurant Solutions.

Assisted with large amounts of claims due to 2005 Hurricanes.

Provided excellent customer service during high stress situations.

Maintained professional work flow while also provided effective conflict resolution.

Worked additional overtime as needed due to significant influx of claims.

Orpro Prosthetic & Orthotics, Dayton, Ohio Administrative Assistant, 12/2002 - 8/2005Managed scheduling and maintained schedules for practitioners as well as tracking the off-site surgery schedule.

Prepared, recorded, proof-read correspondence, invoice presentation, brochures, reports, and relevant materials.

Record and prepare meeting minutes.

Uphold manual and automated information filing systems.

Handled and verified all insurance coverage with reliability and accuracy.

Complied with HIPPA regulations.

South Community Behavioral Healthcare, Dayton, Ohio Administrative Assistant, 2001-2002Managed scheduling and maintained schedules for therapists and Doctors as well as for the in patient hospital.

Prepared, recorded, proof-read correspondence, invoice presentation, brochures, reports, and relevant materials.

Record and prepare meeting minutes.

Uphold manual and automated information filing systems.

Handled and verified all insurance coverage with reliability and accuracy.

Complied with HIPPA regulations.

EDUCATION High School, Diploma Miamisburg High School, Miamisburg, Ohio

Assurant, 2013 Customer Service Training Course, Springfield, Ohio

REFERENCESToby Hartzel / Hartzell Mortuary Services2257 Talbot CourtFairborn, Ohio 45324 (937) 767-2806Ken Luther / Greater Dayton Transit/Service and Repair / Cubscouts-America4 S Main StDayton, Ohio 45402 (937) 308-9764kluth440@yahoo.comKelly Watson58 Lawn Ave,Medway, Ohio (937) 520-4484

Heidi Ripley / Team Lead from Assurant3127 E High StreetSpringfield, Ohio 45505 (937) 408-9948