human services agency county of san mateo smchsa
DESCRIPTION
Human Services Agency County of San Mateo www.smchsa.org. San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008. A culture of excellence - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/1.jpg)
Human Services AgencyCounty of San Mateo
www.smchsa.org
San Mateo County Human Services Agency
“Strategic Plan (2008-2013) and Agency Accreditation”
Presented to:
San Mateo County Board of Supervisors
By: Beverly Beasley Johnson
April 22, 2008
![Page 2: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/2.jpg)
A culture of excellence
that fosters community connections
and greater well-being for all
______________________
San Mateo County Human Services Agency:
Strategic Plan 2008-2013
![Page 3: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/3.jpg)
COUNTY SHARED VISION 2025
H.S.A. STRATEGIC PLAN: 2008-2013
COUNTY OUTCOME BASED MANAGEMENT
Why We Can Make a Difference
Linking it all together …
Practice Excellence …San Mateo County
H.S.A. QUALITY IMPROVEMENT & ACCREDITATION
![Page 4: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/4.jpg)
HSA Strategic Plan: 2008-2013
Why a Strategic Plan?
*Listen & Respond to Community
*Renew Our Mission, Vision, Values
*Set New Directions
*Maintain and Increase Organizational Capacity
![Page 5: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/5.jpg)
Agency Accreditation
Why “COA” Accreditation?
A Standards-Based Strategy to:
*Achieve our mission
*Increase our capacity
*Measure and Validate our quality
![Page 6: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/6.jpg)
Accreditation Standards
795 COA standards apply to H.S.A.Almost 10,000 pages of documentation
Measurable,Effective
Service Delivery
Strong Administrationand Management
Practices
Community ● Integrity ● Achievement
![Page 7: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/7.jpg)
Call to Action: Community
CUSTOMER SERVICE
ACCESS TO AGENCY SERVICES
SERVICE NEEDS
AGENCY VISIBILITY IN COMMUNITIES
TARGET LIMITED RESOURCESBASED ON
NEED
CULTURAL & LINGUISTIC RESPONSIVENESS
![Page 8: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/8.jpg)
Call to Action: Policy Issues
CHANGING DEMOGRAPHICS
HIGH COST OF LIVING
SUSTAINABLE EMPLOYMENT
FISCAL UNCERTAINTY
DISPROPORTIONALITY
MANDATES & FISCAL SANCTIONS
![Page 9: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/9.jpg)
Vision, Mission, Values
Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being
Mission
Every child, adult, and family lives in a safe, healthy, thriving community
Vision
• Collaboration• Learning practices• Excellence in providing quality human services• Accountability• Respect
Values
![Page 10: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/10.jpg)
Strategic Goals: 2008-2013• Create a Proactive Agency Culture
to Achieve Vision & Outcomes for Customers, Community, & Staff
• Promote Greater Self-Sufficiency among Most Vulnerable Residents
• Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability
• Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services
• Facilitate Improvements in Agency Capacity to Support Better Services
HSA Strategic
Plan
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being
![Page 11: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/11.jpg)
Agency Culture External Environment
• Recognized for leadership, caliber, integrity
• Visible & embedded in communities• Accountable & financially viable
Internal Agency Culture• Staff shares ownership in creating
solutions• Progress & quality monitoring of
outcomes• Process & systems improvements that
reflect best practices & evidence-informed standards
HSA Strategic
Plan
Culture
![Page 12: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/12.jpg)
Greater Self-SufficiencyEmployment
• Increase participation in CalWORKs Welfare to Work employment activities
Health Care
• Increase enrollment and retention in the Medi-Cal program
Food Security
• Increase enrollment and retention in the Food Stamp Program
HSA Strategic
Plan
Self-Sufficiency
![Page 13: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/13.jpg)
Child, Youth, & Family Well BeingChild Safety
• Children do not suffer recurrence of abuse• Children are safe in out of home care
Permanency• Children do not re-enter the system• Timely adoptions for children in foster care• Placement stability for children in foster care
Well Being• Social workers meet w/foster children monthly
Equitable Outcomes• Equitable outcomes for children of color in the
child welfare system
HSA Strategic
Plan
Child &Family
Well Being
![Page 14: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/14.jpg)
Community Well BeingTargeted Communities
• Residents know how to get help in their own communities before needs escalate
• Residents access services to address their basic needs
• H.S.A. contributes to local prevention & early intervention continuums of care
H.S.A. Consumers• Feel their initial meetings with us are
welcoming, strength-based, linguistically & culturally responsive
• Report that staff help them to navigate the system
• Report their basic needs were met• Exit equipped w/menu of community supports
HSA Strategic
Plan
CommunityWell Being
![Page 15: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/15.jpg)
Internal Agency CapacityHuman & Information Capacity
• Leadership has the knowledge & information they need to be effective
• Training results in improved client/customer service
Financial & Physical Capacity• Financial management practices are in
compliance • Resources maximized by creative revenue
enhancement & cost reduction activitiesCustomer Service
• Staff & community partners are aware of Program Support policies & services
• Staff & community partners say Program Support helped them navigate County systems to get their needs met
HSA Strategic
Plan
InternalAgencyCapacity
![Page 16: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/16.jpg)
Our Commitment
VALUES
Collaboration
Learning
Excellence
Accountability
Respect
VISION
EVERY CHILD,
ADULT, and FAMILY
LIVES in a SAFE,
HEALTH, THRIVING
COMMUNITY
MISSION
ASSIST INDIVIDUALS & FAMILIES
TO ACHIEVE ECONOMIC
SELF SUFFICIENCY
PROMOTE COMMUNITY
& FAMILY STRENGTH
ENSURE CHILD
SAFETY & WELL BEING
Human Services AgencyCounty of San Mateo
www.smchsa.org
HSA Strategic
Plan
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being
![Page 17: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/17.jpg)
![Page 18: Human Services Agency County of San Mateo smchsa](https://reader034.vdocuments.mx/reader034/viewer/2022051218/56815c2c550346895dca0739/html5/thumbnails/18.jpg)
THANK YOU
Human Services AgencyCounty of San Mateo
www.smchsa.org
HSA Strategic Plan/COA
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being