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HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE Slide 2 PAGCOR Vision Slide 3 We will captivate our customers with a world- class gaming and entertainment experience, improved infrastructure and more competitive facilities, and highly professionalized manpower; PAGCOR Vision Slide 4 We will showcase to the world the exceptional Filipino way of serving customers; PAGCOR Vision Slide 5 We will be a pillar for national progress by instilling integrity as the backbone of our regulatory duties; investing in the education of Filipinos; prime moving and championing Philippine tourism, culture and arts. PAGCOR Vision Slide 6 Our Mission To achieve operational excellence, revenue growth and competitive advantage. PAGCOR Mission Slide 7 To attain and enforce a regulatory framework that preserves the integrity and drives the development of the Philippine gaming industry. PAGCOR Mission Slide 8 Our Mission To continue being a responsible and responsive partner of the government in its nation-building programs. PAGCOR Mission Slide 9 Our Mission To actively participate in efforts of the tourism sector to transform the Philippines into an exciting R&R and entertainment haven for local and foreign travelers alike. PAGCOR Mission Slide 10 Functional Areas of HRDD Recruitment, Selection and Placement Compensation Administration Training and Development Human Resource Planning Employee Relations HR Records and Statistics Health and Safety Slide 11 Recruitment, Selection and Placement Continuous processing for manpower pooling for future requirements Emphasis on filling up vacant positions from within Recruitment based on demographics Maintenance of old reliable qualifying exam, math exam and panel interview in selection process Slide 12 Compensation Administration Separate department for provident fund management that handles forced savings, car plan, housing loan, multi- purpose loan, retirement plan, etc. Performance-based compensation (PES) Productivity Incentives, Bonuses Model Employee/ Loyalty Awards Leaves of Absence Slide 13 Training and Development Basic Skills and Attitude Development Management development training Supervisory training External training Public offerings on gaming education Slide 14 Human Resource Planning Maintenance and update of Plantilla Implementation of Career Development Program Conduct of manpower review Slide 15 Employee Relations Investigation and adjudication of cases being handled by Security Department and Corporate and Legal Services Department Implementation of Morale, Welfare and Recreation Program aimed at fostering camaraderie, unity and industrial peace Administration of Code of Discipline Slide 16 Human Resource Records and Statistics Maintenance of employment records in joint undertaking with IT Department Readily accessible information on employment used in research and studies conducted in other functional areas as in compensation administration, training and development, etc. Slide 17 Health and Safety Health and safety concerns are handled by separate departments, Health Services Department and Security Department, respectively Annual Medical Examination Medical and Dental Clinics in all branches In-House Health Care Plan PAGCOR Pharmacy Slide 18 Issues Addressed thru Improved HRM Practices Referrals from higher government authorities Quality of first line leadership Compensation of employees vis a vis counterparts in government and private sector Balance of Work-Life Need for higher education Increased demand for gaming personnel Slide 19 Recommended Courses of Action Organization Review Job Evaluation/ Wage and Salary Administration Management Development Programs Intensive Career Development Program Morale Survey Conduct of More Activities to Ensure Work-Life Balance