HUMAN RESOURCE DEVELOPMENT (2): STANDARD OPERATING PROCEDURES

Latin America

Human Resource Development

Preparation for Internationaliz

ation (1)

Standard Operating Procedures

(2)

Employee Developme

nt (3)

Performance

Appraisals (4)

Human Resource Developm

ent

Standard Operating Procedures (SOPs)

3

Equity Expectations

Job Duties

and Tasks

SOPs

4

Equity Expectations Internal Compensation External Compensation Interpersonal Relationship Organizational Workflow Job Duties and Tasks Role Expectations

Standard Operating Procedures (SOPs)

5

Equity Expectations Internal Compensation External Compensation Interpersonal Relationship Organizational Workflow

Standard Operating Procedures (SOPs)

6

Equity Expectations

Internal Compensation Latin American methodology may differ

from U.S. With-in firm :standard “equitable” pattern Family and relationships Organization Chart

7

Equity Expectations

External Compensation Most Latin American countries have an

established minimum wage

8

Equity Expectations

External Compensation Compensation must be examined holistically in

most Latin American countries Benefits:

Company cars Bonuses Retirement accounts Housing allowances Expense accounts Health insurance School expenses Vacation pay

9

Equity Expectations

Interpersonal Relationship Gender Age Ethnicity Religion Socio-economic

10

Equity Expectations

Interpersonal Relationship Gender

Workplace 3 women for every 4 men Women generally subservient to male

counterparts Mid-level managers have more Executives have the respect of the office

11

Equity Expectations

Interpersonal Relationship Age

Executive level Candidates must command respect

Blue-collar employees age can be a drawback Latin American cultures prefer employees to

be: Youthful fit attractive

12

Equity Expectations

Interpersonal Relationship Ethnicity

Latin American countries are welcoming May not always extend to indigenous peoples

Latin American culture is relationship driven

13

Equity Expectations

Interpersonal Relationship Religion

Pre-dominate religion Roman Catholic Latin American nations allow freedom of

religion Religious observances publicly celebrated Allowances for observances generally accepted

14

Equity Expectations

Interpersonal Relationship Socio-economic

Latin American society is image conscious Relationships are developed among a peer

group Upward mobility gained only through

relationships Little assistance to lower economic classes

15

Equity Expectations

Organizational Workflow Reporting Structure Title Position

16

Equity Expectations

Organizational Workflow Reporting Structure

Companies are generally hierarchical Additional management for family relationships Reporting limitations Face to face communication is expected

17

Equity Expectations

Organizational Workflow Title

Titles indicate success and respect Titles may not indicate performance Titles offered in gratitude or for relationship Titles may not indicate authority

18

Equity Expectations

Organizational Workflow Position

Distinct differences; workers and managers Managers from families of privilege Worker rarely rise to managers

Loss of a position or title is devastating

19

Job Duties and Tasks

Role Expectations Development Implementation Direction Management

20

Job Duties and Tasks

Role Expectations Development

Respect local ideas, methods and traditions Modify skills and behaviors to gain acceptance Offer of formal education is positive Benchmark to foreign culture should be

avoided

21

Job Duties and Tasks

Role Expectations Implementation

New management techniques; cultural sensitivity

Family is central to Latin American culture Outcomes negative to position require review Personal involvement is crucial to acceptance

22

Job Duties and Tasks

Role Expectations Direction

Direction; downward never upward Direction better in native tongue Women; may recipients gender

23

Job Duties and Tasks

Role Expectations Management

Respect the family Providing for a good life Respect for religious expression and

observation Proper deference to those with titles or

positions

HUMAN RESOURCE DEVELOPMENT (2): STANDARD OPERATING PROCEDURES

Latin America