human centred design in access and inclusion · human centred design in access and inclusion ......
TRANSCRIPT
Mon
ique
Jac
kC
o-Fo
unde
r,Ac
cess
& In
clus
ive
Desi
gn C
onsu
ltant
© F
UN
KTIO
N P
ty L
td 2
019
Hum
an C
entr
ed D
esig
nin
Acc
ess
and
Incl
usio
n
Gem
ma
McD
onal
dIn
clus
ive
Desi
gn R
esea
rch
Con
sulta
nt
Imag
ine…
Wha
t an
incl
usiv
e so
ciet
yw
ould
act
ually
feel
like
?
An in
clus
ive
soci
ety…
… … w
elco
min
g to
all
peop
le…
pro
mot
es h
ealth
, wel
lbei
ng &
soc
ial p
artic
ipat
ion
… m
axim
ises
qua
lity
of li
fe…
des
igns
for h
uman
div
ersi
ty…
pro
vide
s eq
ual o
ppor
tuni
ties
Bey
ond
ticki
ng b
oxes
… De
sign
ing
for i
nclu
sion
…sp
arks
cre
ativ
ity,
…de
liver
s be
tter p
roje
ct o
utco
mes
,…
empo
wer
s pe
ople
.
How
Mig
ht W
e… H
elp
crea
te b
uilt
envi
ronm
ents
that
are
incl
usiv
e an
dw
elco
min
g ?
… s
olve
com
plex
pro
blem
s…
mak
e in
form
ed d
ecis
ions
… e
ngag
e w
ith d
iver
se c
omm
uniti
es…
cre
ate
incl
usiv
e us
er e
xper
ienc
es…
brin
g en
d-us
ers
into
the
desi
gn p
roce
ss…
dev
elop
sol
utio
ns th
at a
re m
ore
usab
le fo
r mor
e pe
ople
We
use
Hum
anC
entr
ed D
esig
n to
…
Hum
an C
entre
d De
sign
Use
r-cen
tred
desi
gnPe
ople
-cen
tred
desi
gnPa
rtici
pato
ry d
esig
nIn
clus
ive
desi
gn
Wha
t is
it ?
Inve
stig
ates
peo
ple,
task
s an
d en
viro
nmen
ts
Look
s ho
listic
ally
at e
nd-u
ser n
eeds
Focu
ses
on u
sabi
lity
and
user
exp
erie
nce
Wor
ks c
olla
bora
tivel
y in
mul
ti-di
scip
linar
y te
ams
Deve
lops
sol
utio
ns q
ualit
ativ
ely
rath
er th
an ju
st q
uant
itativ
ely
Arriv
e he
re
Hum
an C
entr
ed D
esig
n
Viable
Business
Des
irabl
eH
uman
Feasible
Environment
Star
t her
e
Star
t her
e
The
Cha
lleng
e w
ith C
urre
nt P
roce
ss
Viable
Business
Des
irabl
eH
uman
Feasible
Environment
Assu
mpt
ions
and
inte
rpre
tatio
nsab
out w
hat p
eopl
e ne
ed
How
Mig
ht W
e… H
elp
desi
gn s
enio
rs li
ving
hom
es to
impr
ove
agei
ng in
pla
ce ?
HC
D in
Act
ion
#1
Seni
ors
Livi
ngPr
ojec
t Po
st O
ccup
ancy
Eva
luat
ions
Met
ro a
nd re
gion
al a
reas
2 pr
ovid
ers
Villa
and
ver
tical
sty
le la
yout
sEn
gage
d 42
resi
dent
sU
sabi
lity
and
func
tiona
lity
Appr
oach
Outco
me
In-con
text
unde
rstand
ing
Unm
et n
eeds
Cos
t sav
ings
Prio
ritie
sDe
sign
per
form
ance
Wid
e st
akeh
olde
r aud
ienc
eO
ppor
tuni
ties
for i
mpr
ovem
ent
Desi
gn a
nd p
lann
ing
tool
s
A fo
cus
on th
e func
tiona
lpe
rfor
man
ce o
f the
peo
ple
you
are
desi
gnin
g fo
r driv
esbe
tter d
esig
n de
cisi
ons
and
deliv
ers
mor
e in
clus
ive
expe
rienc
es.
Impa
ct
How
Mig
ht W
e… En
hanc
e w
ayfin
ding
to s
uppo
rt pe
ople
with
vis
ion
impa
irmen
t nav
igat
e a
larg
e,bu
sy o
utdo
or p
laza
?
HC
D in
Act
ion
#2
Publ
ic D
omai
nPr
ojec
t
Appr
oach
Con
cept
Des
ign
Stag
eEx
plor
ed te
xtur
ed s
urfa
ce s
hore
lines
Use
r tes
ting
– 8
parti
cipa
nts
with
vis
ion
impa
irmen
tPh
ase
1 –
disc
over
requ
irem
ents
Phas
e 2
– te
st p
roto
type
s
Out
com
e
Lear
n an
dva
lidat
eSa
fety
& u
sabi
lity
Expl
ore
poss
ibilit
ies
Desi
gn re
quire
men
tsU
nexp
ecte
d di
scov
erie
sTe
sted
des
ign
perfo
rman
ce
Com
bini
ng te
chni
cal d
ata
and
prac
tical
insi
ghts
from
user
s m
axim
ises
suc
cess
inad
dres
sing
com
plex
cha
lleng
esth
at a
re u
niqu
e to
the
proj
ect.
Impa
ct
How
Mig
ht W
e… H
elp
crea
te a
n in
clus
ive
and
wel
com
ing
univ
ersi
ty c
ampu
s fo
r staff,
stud
ents
and
vis
itors
with
dis
abilit
y?
HC
D in
Act
ion
#3
Uni
vers
ity A
cces
sU
pgra
de P
roje
ct
Appr
oach
Mas
terp
lan
Stag
eDi
sabi
lity
Incl
usio
n Ac
tion
Plan
Disc
over
y re
sear
ch m
etho
dsW
hole
of j
ourn
ey e
xper
ienc
eLe
arni
ng, t
each
ing,
offi
ce, r
esea
rch
& re
side
ntia
lEn
gage
d 31
2 st
aff a
nd s
tude
nts
with
dis
abilit
y
Out
com
e
on im
pact
Unm
et n
eeds
Acce
ss s
trate
gyC
ost b
enefi
tPr
iorit
isat
ion
fram
ewor
kDe
sign
and
pla
nnin
g to
ols
Incl
usiv
e us
er e
xper
ienc
es
Prio
ritis
e ba
sed
Und
erst
andi
ng e
nd u
ser n
eeds
and
beha
viou
rs p
rovi
des
evid
ence
for d
esig
n de
cisi
ons,
resu
lting
in re
duce
d ris
k,in
form
ed p
riorit
isat
ion
and
cost
effici
enci
es.
Impa
ct
It’s
mor
e th
an a
bui
ldin
g or
spa
ce…
It’s
a us
er e
xper
ienc
e .
mon
ique
@fu
nktio
n.co
m.a
u W
WW
.FU
NKT
ION
.CO
M.A
U
© F
UN
KTIO
N P
ty L
td 2
019
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