Human-Centered

Design and

Information

Communication

Technology for

Development (ICTD)

Susan P. Wyche, PhD

Assistant Professor

Michigan State University

Human-Centered

Design

Stanford d.school Design Process

Stanford d.school Design Process

Start with people — human centered

Multidisciplinary — many perspectives

Iterative — learn through trial and error

Key Elements

Stanford d.school Design Process

Start with people — human centered Multidisciplinary — many perspectives Iterative — learn through trial and error

Key Elements

Start with people — human centered

Overview

Introductions

Human-Centered Design Process

Mobile Phone Use in Rural Kenya

Improve Design

Motivate other Innovative Interventions

Summary

M-Development

Stanford d.school Design Process

To develop empathy:

Observe

Engage

Immerse

Ideo.orgProcess

Observe

Engage

Immerse

Lack of Mobile Phone Credit (Airtime)

Phone Charging Issues and “Spoiled

Batteries”

Learning to Use the Mobile Phone

More . . .

=

1.4 billion people lack access to electricity

(World Energy Outlook, 2009)

Phone Charging

Battery Problems

• Stolen/replaced at charging kiosk

• Secondhand phones

• Poor quality chargers

We switch off at

night to save the

battery, as we sleep. .

. So, that is really is

affecting us, we

would wish to be

connected.

“Red and Green Button Use”

Phones are good and they help a

lot, but the common challenges

people normally have are because

of level of education.

Sometimes you have a program

and you don’t even understand,

you don’t know how to use it. It has

been computerized and most of

us have never used a computer.

Stanford d.school Design Process

Summary

Human-Centered Design Process

Developing Empathy

Mobile Phone Use in Rural Kenya

Improve design and to motivate other

innovative and creative technological

interventions.

Acknowledgements/ Funding

Grants from the NSF/CRA’s CI Fellows Program

supported this research. Thank you to Professor Laura

Murphy at Tulane University.

Susan Wyche

spwyche@msu.edu

Thank you!