human capital development for the it/bpo industry in...
TRANSCRIPT
Human Capital Development for the IT/BPO Industry in Mexico
Raul Gonzalez
raul.gonzalez@mexico-first-org
CONTENTS
1. Mexico’s IT/BPO Industry at a Glance
2. Introduction to MexicoFIRST
3. Current Initiatives and Strategies for the near future
4. MexicoFIRST Results
5. Lessons Learned / Best Practice Sharing
Mexico´s IT Industry at a glance
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
PROSOFT/Public Policy
#6 on AT Kearney´s GSLI
World Bank Project& MexicoFIRST
MexicoIT
#11 on AT Kearney´s GSLI
#17 on AT Kearney´s GSLI
Mexico´s IT Industry at a glance
2,134 IT Companies 27 Local IT Clusters65,000 Annual
Graduates
600,000 Employees303 Companies with Quality Certification
24 Technology Parks
5% Annual Rotation 1.7% = IT/GNP
Mexico´s IT Industry at a glance
5.00 5.82 6.34 5.90
6.72
1.99
2.51
3.16 3.72
4.15
-
2.00
4.00
6.00
8.00
10.00
12.00
2006 2007 2008 2009 2010
Internal Market Exports
Local Market 1 & Exports of IT+BPO (BUSD)
19%
14%1%
13%
Sources: (1) Gartner, (2) Estimate by Secretaria de Economia based on data from ATKearney and Select
Mexico´s IT Industry at a glance
2011 2012 2013 2014 2015+
Host of Global Public Policy Summit (GPPS)
GOAL: Top 5 on AT Kearney´s GSLI
Host of World Congress on Information Technology (WCIT)
What is MexicoFIRST
• Non-profit Association
• Founding Members– CANIETI (Mexican Electronics
Telecommunications and IT Industries Chamber)
– AMITI (Mexican IT Industry Association)
– ANIEI (National Association of IT
Educational Institutions)
• Started operation in late 2008
• Projects Funded by– Federal Government (with
World Bank loan)
– State/Local Governments
– Educational Institutions
– Private Industry
– End users
MexicoFIRST must focus on the development of the
Human Capital that is required for the industry to be
succesful
World-class
Human Capital for
the IT and BPO
services industry;
supporting the
positioning of
Mexico as a
preffered global
offshoring site
Main ObjectivesVision
– Provide input to the industry on global
tendencies and their implication on the
development of Human Capital
– Promote the availability of Human Capital with
the abilities and capacities required to offer
high value added services
– Facilitate access to training and certification
of people thru strategic alliances with
government, educational institutions and
private industry
9
MexicoFIRST Current Initiatives
Growth and Follow-up Stategy of Certified Talent
•Develop and implement a clear long-term strategy for Human Capital growth:
•Continuous monitoring of certified talent
•Define career paths/profiles (Technical + Soft Skills + English)
•Measure impact of MexicoFIRST on people, companies and industry in general
Certified Talent Pool
•Promote certified talent to local and global industry (Students)
•Define possible participation of those already employed
•Generate a business model
Quality Control Mechanisms
•Increase on-site inspections
•User-satisfactions Surveys
Certification Projects Strategies
Local projects defined based on global tendencies and opportunities, as well as on
local cluster strategies
Local Strategy
Programming Languages
DB’s
Network Infrastructre
Security and Testing
Multimedia, Animationn, Videogames
Project Management
Soft-skills
Languages
Projects with Educational Institutions
Instructor
2020
20 20 20
2020
20 20 202020
20 20 20
2020
20 20 20
Instructor
Instructor
Instructor
Projects with Educational Institutions
• Need: Assure technical fundamentals are acquired, lower costs to students and teachers, while maintaing similar quality
• Objective: Take advantage of “acadamies” of main IT companies, but complement them to improve certification yield, increase the pool of in-house certified instructors in local universities
• Invevestment:
– Design the model (External Consultant)
– Hire professional education companies to:
• Initially give training to students
• Train and Certify in-house instructors
• Results:
– Lower cost to less than 50%
– Better controled projects
Instructor
2020
20 20 20
ENGLISH
SOFT SKILLS
DREAMWEAVER
PREMIERE
FLASH
.NET
ORACLE11GJAVA ASSOCIATE
CCNA GOOGLE APPS
SAP FINANCE
SEMICONDUCTORS RFIDSOA
SOX
SAP HR
SAP ABAP
ICT
Embedded Software
automotive
PROJECT MANAGEMENT CAPM PMP
WRITTEN ORAL ACCENTWRITTEN
PERSONAL TEAM
ORAL
TSP & PSP
CAPMPMP
PERSONALTEAM
LIGTHWAVE
KPO
bplm
XML
Distributed Computing
multiswiching
Medical devices
Web 2.0
Telemedicine
Artificial Intelligence
Cloud Computing
FINAL CUT SERVER
ITIL COBITCMMI
VMWARE
CCNP
CCVP
SAP MATERIALS
LINUX
PHPSOLARIS
JAVA Architect
MS MTA SAP BO
Busines Intelligence
MS DYNAMICS
3D ANIMATION
VIDEOGAMES
ETHICAL HACKER
Wireless/Mobile
SQL SERVERWINDOWS SERVER
Original Goal compared to MexicoFIRST Results
-
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Year 1 Year 2 Year 3* Year 4* Year 5*
PAD WB Certifications
M1 Courses
M1 Certifications
* Forecast
58% more
Lessons Learned/Best Practice Sharing
MexicoFIRST is a best practice sharing opportunity for other countries
Thank you!
Human Capital Development for the IT/BPO Industry in Mexico
Raul Gonzalez
raul.gonzalez@mexico-first-org