JULY 23, 2014

HUIT SUMMER TOWN HALLPIPER AUDITORIUM, GSD

AgendaLooking back

FY14 in review

!Looking forward

HUIT Version 2.0

FY15 Goals

HUIT Re-Charge

Panel: Anne Margulies, Ben Gaucherin, Jason Snyder, Jim Waldo, Kelly Imberman

!The HUIT Cup

FY14 - An Incredible YearDelivered 65 services to 30,000 people

Processed 180,000 tickets

100 new hires and 63 promotions

Staff survey: 8 on a scale of 1-10 for courteous, thoughtful, and knowledgeable staff

$32 million in savings and cost-avoidance in the last three years

4 Strategic Programs up and running!

What People Are Saying…“Thank you, HUIT Support Services! It is amazing to have such resources rallied to help us.”

“I must say I was blown away by the collaborative response put forth by your ATS team. Each person played a key role in resolving our PeopleSoft problem. It was a fantastic display of partnering, knowledge sharing, and dedication given by all involved.”

“We have been extremely happy with all of out interactions with ATG and other groups on campus. They have been an absolute godsend with our course this semester.”

“I love it here. You all are so nice, helpful, and accommodating. I was previously at another Ivy League university and their IT department was nice enough, but it is NOTHING like your team.”

“I was extremely impressed with your professionalism and responsiveness to our critical efforts to recover an extremely sensitive and important directory.”

!

Three years ago…There was no… !

• HarvardX/EdX • MGHPCC • ServiceNow • Library Portal • Gmail for Harvard • ePerformance • IT Summit • and more…

The 5-Year Plan

HUIT Mission  

To assure Harvard’s leadership in IT: !We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.

HUIT Vision !

We aspire to build an organization with: !• Committed and skilled people accountable to Harvard’s mission and

serving faculty and students;!

• Simple processes making it easy to work with us, do our jobs, and deliver results; and

!• Innovative technology that is the right technology for the right reasons,

including prudent experimentation

HUIT Mission  

To assure Harvard’s leadership in IT: !We strive to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology.

HUIT Vision v2.0 HUIT will deliver:!• new applications and services rapidly & seamlessly through greater maturity in:

• ITIL • Agile • Project Management !

• all new applications and 75% of existing applications in the cloud !

• FAS and CA IT plans aligned with CIO Council Strategic Plan and School IT plans!

• simple financial model to improve decision-making!

• robust people plans to enable a nimble, embedded, and empathetic workforce

Service  Delivery  Deliver  IT  services  that  meet  the  needs  of  faculty,  students,  and  staff

HUIT  Workplace  Support  Provide  essen9al  tools  and  support  for  HUIT  staff

Strategy,  Planning,  and  Policies  Develop  University  IT  strategies,  plans,  and  policies  

Capital  Investments  and  Program  Management  Enable  strategic  investment  and  implementation  of  IT  

9. Manage  CA  decision-­‐making  and  oversight  for  capital  IT  investments  

10. Develop  a  Project  Management  Office  to  support  and  oversee  projects  across  HUIT  

11. Advance  and  implement  strategic  iniFaFves  o Student  InformaFon  System   o IdenFty  and  Access  Management   o Teaching  and  Learning  Technologies   o InformaFon  Security

1. Provide  operaFons  and  maintenance  support  for  HUIT’s  exisFng  services,  including  growth  

2. Enhance  services  as  defined  by  community  input  3. Experiment  with  new  technologies  and  service  delivery  models  4. Develop  IT  service  management  process

12. Foster  HUIT  values  13. AUract,  develop,  and  retain  top  talent  14. Manage  mulFyear  budgeFng,  forecasFng,  and  financial  planning  processes  15. Improve  internal  and  external  communicaFons

Enduring Goal Framework

5. Lead  process  for  University  IT  strategic  plan  6. Manage  informaFon  security  risk  7. Establish  technical  architecture  standards  and  policies  8. Coordinate  IT  plans  for  CA,  FAS,  and  Library

HUIT FY15 Top Ten Goals1. Develop cloud-based service!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on

budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments

HUIT FY15 Top Ten Goals1. Develop cloud-based networking services!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on

budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments

HUIT FY15 Top Ten Goals1. Develop cloud-based networking services!2. Establish DevOps team and service offering!3. Promote ITSM maturity to strengthen service delivery!4. Establish an enterprise IT architecture (EA)!5. Enhance PMO!6. Deliver the Teaching & Learning Technologies program on time and on

budget (TLT)!7. Provide provisioning and authentication support for the university (IAM)!8. Roll out Office 365 to all Schools (Collaboration)!9. Deliver the Student Information System program on time and on budget (SIS)!10. Simplify financial models to enable decisions and investments

HUIT Re-Charge

1. Personal time management • Discuss time management practices that will work in your

teams (e.g. Meeting-free time blocks, sanity breaks) !2. Effective meetings

• Come in with clear agendas, leave with action items • Allow at least 10 minutes to get to the next meeting

!3. Minimize after-hour and weekend emails

Panel DiscussionAnne Margulies University CIO

!Ben Gaucherin

Deputy CIO !

Jim Waldo Chief Technology Officer

!Jason Snyder

Managing Director, Architecture & Engineering !

Kelly Imberman Director, Human Resources

THE HUIT CUP

Congratulations Joel Fanton!

Congratulations to all who were recognized in 2014

Joel Fanton - HUIT Cup

Joseph Hardin - HUIT Cup !

Olga Dadasheva - HUIT Cup !

Shannon Rice - Dean’s Distinction !

Albert Burns - Harvard Hero !

Matt McDonald - Harvard Hero !

Michael Vandermillen - Harvard Hero