HUIT 2014 Summer Town Hall

Download HUIT 2014 Summer Town Hall

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HUIT's Summer Town Hall

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  • 1.JULY 23, 2014 HUIT SUMMER TOWN HALL PIPER AUDITORIUM, GSD

2. Agenda Looking backFY14 in review ! Looking forwardHUIT Version 2.0FY15 GoalsHUIT Re-ChargePanel: Anne Margulies, Ben Gaucherin, Jason Snyder, Jim Waldo, Kelly Imberman! The HUIT Cup 3. FY14 - An Incredible Year Delivered 65 services to 30,000 people Processed 180,000 tickets 100 new hires and 63 promotions Staff survey: 8 on a scale of 1-10 for courteous, thoughtful, and knowledgeable staff $32 million in savings and cost-avoidance in the last three years 4 Strategic Programs up and running! 4. What People Are Saying Thank you, HUIT Support Services! It is amazing to have such resources rallied to help us.I must say I was blown away by the collaborative response put forth by your ATS team. Each person played a key role in resolving our PeopleSoft problem. It was a fantastic display of partnering, knowledge sharing, and dedication given by all involved.We have been extremely happy with all of out interactions with ATG and other groups on campus. They have been an absolute godsend with our course this semester.I love it here. You all are so nice, helpful, and accommodating. I was previously at another Ivy League university and their IT department was nice enough, but it is NOTHING like your team.I was extremely impressed with your professionalism and responsiveness to our critical eorts to recover an extremely sensitive and important directory.! 5. Three years ago There was no ! HarvardX/EdX MGHPCC ServiceNow Library Portal Gmail for Harvard ePerformance IT Summit and more 6. The 5-Year Plan 7. HUIT Mission To assure Harvards leadership in IT: ! We strive to make it easier for faculty, students, and sta to teach, research, learn, and work through the eective use of information technology. HUIT Vision ! We aspire to build an organization with: ! Committed and skilled people accountable to Harvards mission and serving faculty and students;! Simple processes making it easy to work with us, do our jobs, and deliver results; and! Innovative technology that is the right technology for the right reasons, including prudent experimentation 8. HUIT Mission To assure Harvards leadership in IT: ! We strive to make it easier for faculty, students, and sta to teach, research, learn, and work through the eective use of information technology. HUIT Vision v2.0 HUIT will deliver:! new applications and services rapidly & seamlessly through greater maturity in: ITIL Agile Project Management ! all new applications and 75% of existing applications in the cloud ! FAS and CA IT plans aligned with CIO Council Strategic Plan and School IT plans! simple nancial model to improve decision-making! robust people plans to enable a nimble, embedded, and empathetic workforce 9. ServiceDelivery DeliverITservicesthatmeettheneedsoffaculty,students,andsta HUITWorkplaceSupport Provideessen9altoolsandsupportforHUITsta Strategy,Planning,andPolicies DevelopUniversityITstrategies,plans,andpolicies CapitalInvestmentsandProgramManagement EnablestrategicinvestmentandimplementationofIT 9. ManageCAdecision-makingandoversightforcapitalIT investments 10. DevelopaProjectManagementOcetosupportandoversee projectsacrossHUIT 11. AdvanceandimplementstrategiciniFaFves o StudentInformaFonSystem o IdenFtyandAccessManagement o TeachingandLearningTechnologies o InformaFonSecurity 1. ProvideoperaFonsandmaintenancesupportforHUITsexisFngservices, includinggrowth 2. Enhanceservicesasdenedbycommunityinput 3. Experimentwithnewtechnologiesandservicedeliverymodels 4. DevelopITservicemanagementprocess 12. FosterHUITvalues 13. AUract,develop,andretaintoptalent 14. ManagemulFyearbudgeFng,forecasFng,andnancialplanningprocesses 15. ImproveinternalandexternalcommunicaFons Enduring Goal Framework 5. LeadprocessforUniversityITstrategicplan 6. ManageinformaFonsecurityrisk 7. Establishtechnicalarchitecturestandardsandpolicies 8. CoordinateITplansforCA,FAS,andLibrary 10. HUIT FY15 Top Ten Goals 1. Develop cloud-based service! 2. Establish DevOps team and service oering! 3. Promote ITSM maturity to strengthen service delivery! 4. Establish an enterprise IT architecture (EA)! 5. Enhance PMO! 6. Deliver the Teaching & Learning Technologies program on time and on budget (TLT)! 7. Provide provisioning and authentication support for the university (IAM)! 8. Roll out Oce 365 to all Schools (Collaboration)! 9. Deliver the Student Information System program on time and on budget (SIS)! 10. Simplify nancial models to enable decisions and investments 11. HUIT FY15 Top Ten Goals 1. Develop cloud-based networking services! 2. Establish DevOps team and service oering! 3. Promote ITSM maturity to strengthen service delivery! 4. Establish an enterprise IT architecture (EA)! 5. Enhance PMO! 6. Deliver the Teaching & Learning Technologies program on time and on budget (TLT)! 7. Provide provisioning and authentication support for the university (IAM)! 8. Roll out Oce 365 to all Schools (Collaboration)! 9. Deliver the Student Information System program on time and on budget (SIS)! 10. Simplify nancial models to enable decisions and investments 12. HUIT FY15 Top Ten Goals 1. Develop cloud-based networking services! 2. Establish DevOps team and service oering! 3. Promote ITSM maturity to strengthen service delivery! 4. Establish an enterprise IT architecture (EA)! 5. Enhance PMO! 6. Deliver the Teaching & Learning Technologies program on time and on budget (TLT)! 7. Provide provisioning and authentication support for the university (IAM)! 8. Roll out Oce 365 to all Schools (Collaboration)! 9. Deliver the Student Information System program on time and on budget (SIS)! 10. Simplify nancial models to enable decisions and investments 13. HUIT Re-Charge 1. Personal time management Discuss time management practices that will work in your teams (e.g. Meeting-free time blocks, sanity breaks) ! 2. Eective meetings Come in with clear agendas, leave with action items Allow at least 10 minutes to get to the next meeting ! 3. Minimize after-hour and weekend emails 14. Panel Discussion Anne Margulies University CIO ! Ben Gaucherin Deputy CIO ! Jim Waldo Chief Technology Ofcer ! Jason Snyder Managing Director, Architecture & Engineering ! Kelly Imberman Director, Human Resources 15. THE HUIT CUP 16. Congratulations Joel Fanton! 17. Congratulations to all who were recognized in 2014 Joel Fanton - HUIT Cup Joseph Hardin - HUIT Cup ! Olga Dadasheva - HUIT Cup ! Shannon Rice - Deans Distinction ! Albert Burns - Harvard Hero ! Matt McDonald - Harvard Hero ! Michael Vandermillen - Harvard Hero