My Time at Zenith

Hugh Holden

Summer 2014

Overview

• Who are Zenith?

• How Zenith Works

• Zenith’s Clients

• My Role at Zenith

• Tasks undertaken

• Opportunities outside of the office

• Skills Learnt

Who are Zenith?

• Zenith is an independent leasing and fleet management business.

• Established in 1989, the business has developed through continuous growth and success

• Zenith has grown rapidly and now employs approximately 300 employees

• They offer a number of services to their clients, with a real emphasis on customer service.

• Recently Merged with Leasedrive with the aim of becoming the market leader in Fleet leasing and management.

• Zenith’s key differentiators :- Commitment to high quality service Constant innovation and improvement A strong focus on people

How Zenith Works

• Zenith is made up of 13 departments, offering a number of services to their clients.• Services include: Fleet management Salary Sacrifice Accident management Service and Maintenance Rental services• Zenith process over 16,000 calls each week and over 12,000 quotations are run

on the driver platform per week.• Zenith also a comprehensive benefits package to its own employees, including Private Medical insurance Pension scheme Bike to work scheme Dental insurance Salary Sacrifice Company Car Scheme

Zenith’s Clients

My Role at Zenith

• Worked Within the Accident Management team

• From start to finish Accident management deal with clients accidents, From the initial roadside phone call to the repair of the vehicle, ensuring the whole process is dealt with efficiently.

• I worked within various aspects of this operation, however I mainly dealt with the hire car claim process and the reduction of hire car debt.

• The importance of reducing the level of hire car debt, e.g. Would a potential buyer be put off by a high level of hire car debt?

• Potential effect on the future of the company.

Tasks Undertaken

• Log Claims

• Invoicing/Pay Claims

• Customer updates

• Scan onto topsource

• Repair updates on the phone

• Mitie Dataload

• National Upload

• Updated the End user list

• Helped to train a member of the team to take over the role I have been working on.

Opportunities outside of the office

• Visit to NKL

• Ride ‘n’ drive – Nissan Mercedes Jeep/Fiat• Team BBQ

• Autorestore- Office visit and repair demonstration.

• Operations Casino night

• 2 day training with Alton Cars

Skills Learnt

• Organisational skills

• Teamwork within an office environment

• Improvement to my excel skills

• Time management

• Task Prioritisation

• Greater all round computer skills

Thank you for listening