More with more: Working with citizen-led websites

London’s Digital Neighbourhoods

• Citizen-led sites - >160

• Twitter - >180 neighbourhood-based

• Resident Associations / Friends of groups – 1,320 (est)

• Commercial local sites

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East Dulwich councillor - can we help? Posted by James Barber 02 September, 2009 10:05

Hi, My name is James Barber and I am one of the three East Dulwich ward councillors. My two colleagues are cllrs Rosie Shimell and Jonathan Mitchell. We're Liberal Democrats and part of Southwark Liberal Democrats. If you have any issues or concerns related to East Dulwich or Southwark Council then please let me or one of my colleagues know. I guarantee we will listen and answer all ideas and issues raised and hopefully help you solve them. Normally I will look in two or three times a week to see any new postings. Alternatively you can email me directly on james.barber@southwark.gov.uk. I look forward to hearing from you, James Barber

East Dulwich Forum

London’s Digital Neighbourhoods Research

• Research areas:‣ Impact of on neighbourhoods?

‣ Conditions for success?

‣ Implications for councils?

• London focused but globally applicable

• First report – autumn 2010

Partners:

Early Research Insights - Empowerment

As a result of using the local website:

• a little or much more able to influence decisions in area

65 - 72%

As a result of using the local website:• contacted in past 12 months:

• councillor• council officer• MP

Insights - Relations with public officials

• Improved perception of:• councillors• council officers

• police

36 - 54%14 - 42%24 - 50%

28 - 53%17 - 23%11 - 43%

Early Research Insights - Willingness

Agree that people using neighbourhood websites demonstrate willingness to work with council

65 - 72%

The rest is up to you…

• as a route for the delivery of some online services

• sharing council news and information on council services and events

• as a cost-efficient complement to current customer services provision

• to get informal and formal feedback from residents

• as an open channel of communication with residents

• dealing with rumours and incorrect information

• generating and co-ordinating support for co-production initiatives

Councils’ intentions to engage with local sites

Develop a policy for engagement with neighbourhood websites

Engage with neighbourhood websites

Support the creation of independent citizen-led neighbourhood websites

Networked Neighbourhoods

www.networkedneighbourhoods.comhugh.flouch@networkedneighbourhoods.co

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