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Hugh Dickerson, Senior Industry Head Automotive, Google

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Page 1: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Hugh Dickerson, Senior Industry Head Automotive, Google

Page 2: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 3: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 4: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 5: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 6: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 7: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 8: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

The world is moving fasterand faster

39%39%of 3-4 year olds in the UK

use a tablet

Page 9: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

How long did it take to reach 50 Million users?

Page 10: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Fiberconnections will

doubleevery two yearsuntil 2020 in theUK.

UK Broadband Growth 2008-2020European homes with >100mps Broadband

to increase to 50% by 2020 (currently 3%)

Source: Point Topic

Fiberconnections will

doubleevery two yearsuntil 2020 in theUK.

Page 11: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

European4Gcoveragewill be

80%by2019

European4Gcoveragewill be

80%by2019

Page 12: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

ACCELERATINGThe pace of technological change is

ACCELERATING

Page 13: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

EvernoteSquare Jawbone

Business Model Disruption

Makerbot

Kickstarter Flipboard

Spotify

Uber

airbnb

Page 14: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 15: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 16: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

New world of six owned screens

Desktop Mobile Tablet TV Wearable In Car

Page 17: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

88% 68% 46%

Buyers use multiple devices to choose their car

88% 68% 46%

Computer/Laptop Smartphone Tablet

Source: Google/Netpop Global Auto Study 2014.

Page 18: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

-12% +153% +130%

And car finance searches are becomingincreasingly mobile

-12% +153% +130%

Computer/Laptop Smartphone Tablet

Source: Google internal. Global Car Finance searches by device 2012 vs 2014 (overall searches increased 25%)

Page 19: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Consumers also take a cross screen approach tobanking

46% movebetween deviceswhen managing

finances

Source: Google & Ipsos Multi-Screen UK User Behavior Study, 2012

46% movebetween deviceswhen managing

finances

Page 20: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

82% ofsmartphoneusers usetheir mobileat thedealership

82% ofsmartphoneusers usetheir mobileat thedealership

Page 21: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

1.75 billionmobile phoneusers will haveused theirdevices forbanking by 2019(32% of adult pop.)Juniper Research, 2014

1.75 billionmobile phoneusers will haveused theirdevices forbanking by 2019(32% of adult pop.)Juniper Research, 2014

Page 22: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 23: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Be

FOUND

Page 24: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 25: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 26: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

I visitedI configured I searched

Listen and have a conversation

I clicked

I watched

I subscribedI bought

I booked

Page 27: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 28: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Be INSPIRATIONAL

Page 29: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

75%Will use online videoduring their next carpurchase

Page 30: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Hero content

Honda: Hands

12 Million views

Mercedes-Benz: MagicBody Control

11 Million views

Volkswagen: Wings

17 Million views

Page 31: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 32: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Be ENGAGING

Page 33: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Make it easy

Page 34: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 35: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 36: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 37: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 38: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Consideration takes place all year round

Page 39: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

1. Take RisksRemove fear of failure

1. Take RisksRemove fear of failure

Page 40: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 41: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

3. Speed UpKeep up with the consumer

3. Speed UpKeep up with the consumer

Page 42: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile
Page 43: Hugh Dickerson, Senior Industry Head Automotive, Google€¦ · Source: Google/Netpop Global Auto Study 2014.-12% +153% +130% And car finance searches are becoming increasingly mobile

Many thanksMany thanks