http://esol.britishcouncil.org cleaning: evaluating performance esol nexus
TRANSCRIPT
http://esol.britishcouncil.org
Cleaning: evaluating performance
ESOL Nexus
Evaluating performance
• How do you know if the cleaners you work with do a good job?
• How do you resolve problems with cleaners?
Introduction
Evaluating performance
• Watch the videos
• Is the supervisor happy with the cleaners’ work?
• How can you tell?
Activity 1
http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance
Evaluating performance
• Watch the videos again
• Which strengths and weaknesses are mentioned in each clip?
• Number the strengths and weaknesses from each clip on your worksheet
Activity 2
http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance
Evaluating performance
• Check your answers.
• Decide which are strengths and which are weaknesses?
Activity 2
Evaluating performance
• Check your answers.
• Mark each issue with a letter to categorise them
A – Cleaning
B – Customer service
C – Following rules
Activity 2
Evaluating performance
• Check your answers.
Activity 2
Evaluating performance
• Watch the videos again
• What does the supervisor ask the cleaner to do in each clip?
• What does he/she say will happen if the cleaner does not improve?
Activity 3
http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance
Evaluating performance
• Work in groups of three
• Carry out an appraisal with an observer
• Swap roles and then give feedback
Activity 4
Supervisors should:
Talk about both strengths and weaknesses
Give instructions for the cleaner to improve
Explain what will happen if the situation does not
improve