HROB*2100*01 Managing People in

Organizations, Winter 2016

Credit weight 1.0 

General Course Information

Instructor: Rhonda Gordon, MBA, CHRP Email: gordonr@uoguelph.ca

Office Location: J.D. MacLachlan Building, Room 205

Office Hours: Before and/or after class. By appointment.

Department/School: Department of Management TA: Patrick Kelly

Email: Pkelly03@uoguelph.ca

Class Schedule: Tuesdays & Thursdays 11:30 am – 12:50 pm Rozanski Hall, Room 101

Pre-requisites: 2.0 Credits

Co-requisites: n/a

Course Description

The purpose of this course is to learn how to manage people in organizations. Understanding organizational behaviour (OB) at both the individual and organizational levels and human resource management (HRM) are both key to being an effective manager. This course will use an integrative approach to help you to understand, predict and influence how individuals behave at work. In addition, you will be provided with the tools to attract, select and retain the right employees, while recognizing the role of the organization’s culture and strategy and the impact of external forces. This course will use HRM practices to illustrate the importance of understanding OB theories. As well as lectures and discussions, the course emphasizes experiential learning through the use of exercises, demonstrations, cases and projects.

Course Learning Outcomes

Upon successfully completing this course, you will be able to:

Knowledge and Understanding:

1) Demonstrate in-depth knowledge of the concepts that comprise the fields of Organizational Behaviour and Human Resource Management and apply them to different settings

2) Identify and explain the importance of and rationale for modern HR policies and practices

Discipline/Professional and Transferable Skills:

3) Implement processes and methods to change behaviours, intentions, attitudes and emotions in ways that improve organizational effectiveness.

4) Analyse organizations using Organizational Behaviour Theory and Human Resource Management practice, and make recommendations to resolve those issues.

5) Provide a high standard of ethical, forward-looking leadership, team and organizational effectiveness, and positive interpersonal relations.

6) Create an environment conducive to high levels of team effectiveness.

7) Improve communication skills by understanding how information is perceived and processed, and through writing assignments and presentations.

Attitudes and Values:

8) Categorize and understand personal strengths and weaknesses pertaining to personality, attitudes, values, perceptions, motivations and leadership tendencies.

Course Resources

Required Texts: This course uses a variety of materials and resources. One of your primary resources will be the course website (http://courselink.uoguelph.ca). All announcements, required and recommended readings, assignments and updates will be posted here. Check this site often. The official and required edition of the textbook is:

Mann, S. L. ed. Managing People In Organizations: An Integration of Human Resources Management and Organizational Behaviour, 3rd ed. Access to MyLab (HROB 2100) is required for the weekly activities. An access code for MyLab comes with each new textbook (or an access code can be purchased individually) that will allow you to complete numerous personality assessments. These assessments are a requirement of the personal development paper and will also be utilized in your weekly activities (mymanagementlab includes the personality assessments as well as sample tests, slides and videos you can access to help you gain mastery over this subject – a great study tool). Two (2) copies of the textbook will be placed on reserve at the Library.

Indicative Content

NOTE: The text for this course is a custom edition. Key chapters from two other text books have been used in creating this resource. Thus, some chapters in this text are labelled with the same number. When referring to weekly readings, it is important to note the two letters prior to the chapter number. OB refers to the first section of the text. These chapters are taken from Organizational Behaviour: Concepts, Controversies, Applications, 7th Ed.

HR Refers to the second section of the text. These chapters are taken from Human Resources Management in Canada, 12th Ed.

Week Class Date Topic Readings

1 Jan. 12 Intro, Personality HR Chapter 2

Jan. 14 Perception & Values OB Chapters 2, 3

2 Jan. 19 Org. Culture, Decision Making & Org Structure OB Chapters 10, 12, 13

Jan. 21 Org. Culture, Decision Making & Org Structure OB Chapters 10, 12, 13

3 Jan. 26 Groups & Teamwork OB Chapter 6

Jan. 28 Reflection Activity 1

REF 1 Activity (Due Friday, February 5)

Group Contract & Movie Choice (Due Friday, February 5)

4 Feb. 2 Communication & Leadership OB Chapters 7, 11

Feb. 4 Test Review & Prep

5 Feb. 9 In Class Test 1 IN CLASS TEST

Feb. 11 Job Analysis HR Chapter 4

Feb. 15-19 Reading Week – no classes

6 Feb. 23 Recruitment, & Selection HR Chapters 6, 7

Feb. 25 Orientation, Training, Developing, Learning HR Chapters 8,9

7 Mar. 1 Reflection 2 Activity REF 2 Activity (Due Friday, March 4)

Mar. 3 Motivation OB Chapters 4, 5

8 Mar. 8 Performance Management HR Chapter 10

Mar. 10 Compensation, Benefits and Satisfaction HR Chapters 11, 12, 13

9 Mar. 15 Test Review & Prep PDP Due Friday, March 18

Mar. 17 In Class Test 2 IN CLASS TEST #2

10 Mar. 22 HR Planning, Health and Safety, Employee Relations,

HR Chapters 5, 14, 15

Mar. 24 Labour Relations HR Chapters 16

11 Mar. 29 Power & Politics Continued OB Chapter 8 GROUP PROJECT DUE Friday, April 1

Mar. 31 Conflict & Negotiation OB Chapter 9

12 Apr. 5 Ref 3 Activity REF 3 Activity (Due Friday, April 8)

Apr. 7 Final Exam Review

Apr. 16 FINAL EXAM 8:30 – 10:30 AM Location TBA

Course Assessment

Assessment Weight Description Associated Learning Outcomes

Due Date

Assessment 1: 10% Reflections (2x5%) 1, 2, 5, 6, 7, 8 February 5 March 4 April 8

Assessment 2: 20% In Class Tests (2x10%) 1, 2 February 9 March 17

Assessment 3: 15% Personal Development Paper 3, 7, 8 March 18

Assessment 4: 20% Group Project -Group contract & Movie Choice

3, 4, 5, 6, 7 April 1 -February 5

Assessment 5: 35% Final Exam 1, 2, 3, 4 TBA

Total 100%

Teaching and Learning Practices

Lectures:

The format of this class will be two 80 minute, in-class sessions on Monday and Wednesday. Monday’s class will typically involve a debrief of the previous week’s activity and a formal lecture. Wednesday’s class will generally involve a brief lecture and a learning activity that will allow you to apply the knowledge taught in the course. These activities will provide the foundation for your reflection assignments.

Course Philosophy and Approach:

The teaching methods in this course include lectures, class discussions, exercises, simulations, and case studies. This multiplicity of methods allows students to:

1. Test their understanding of theories and concepts presented in the readings. 2. Use theories and concepts to analyze and solve actual problems in organizations. 3. Develop skills in communicating ideas, in developing and presenting arguments, in listening to and

understanding others, and in challenging others’ views in a way that advances everyone’s understanding.

4. Learn to think independently, since each student must choose the theories of conceptual frameworks that best fit with the issues and problems in the case at hand.

In this course, the role of the professor includes lecturing and stimulating/guiding student discussion. I will review theoretical concepts, but will also ask questions and encourage you to present and support different points of view in discussion.

Course Expectations:

Note: Given that this course is worth 1.0 credits, you will be required to spend a SUBSTANTIAL amount of time out of class completing the required readings and assignments. ANY AND ALL MATERAL FROM THE COURSE, INCLUDING LECTURES (live or online), the TEXTBOOK, and LEARNING ACTIVITIES MAY APPEAR ON THE EXAMS. The course is based on an active 12-week semester. In my view the role of a professor is to

add value beyond the reading materials. Therefore, the most effective and efficient use of classroom time aims at expanding upon (or at the very least, reinforcing or clarifying) what the student has tried to learn on an individual basis before entering the classroom. For this

reason, it will be assumed that the student has carefully read and made every effort to understand the assigned material prior to class.

In this course, a great deal of time will be spent in group interaction. This enables you to not only share ideas and to improve communication skills, but also to apply the concepts and theories that we cover in class to your immediate environment. To achieve effective interaction, I have the following expectations:

1. Attendance. Because interaction is central, because your fellow group members will be relying on you for ideas, and because material will be covered in class that will not be covered in the assigned readings, you are expected to attend every class. Valid reasons for absence include serious illness and family emergencies. Studying for exams and completing assignments are not valid reasons to miss class.

2. Preparation. You are expected to read assigned material in advance and to be fully prepared for class discussions. You may be called upon to begin the class and to contribute to discussion at any time.

3. Contribution. Students play an important role in this learning process. Your active contribution is an important aspect of this course and will enhance our collective learning experience. You will, for example, be expected to actively contribute to discussions and to share your ideas and experiences.

Assessment Breakdowns

Class Tests (2x10 = 20%) and Final Exams (35%) You will have two in class tests worth 10% each of your final grade for a total of 20%. In class tests are scheduled for February 9 and March 17. Test 1 will include content covered during the weeks 1-5 while Test 2 will cover content covered during weeks 6-10. The final exam will be a cumulative exam. This exam is worth 35% of your overall grade. Class tests and exams will include multiple choice and short answer questions.

Reflections (2 x 5% = 10% total) Throughout the semester you will participate in a number of group or individual activities during class time. Three classes during the semester have been dedicated to a more time consuming activity/activities that will act as the foundation for these reflections. NOTE: You are responsible for completing 2 of the 3 Reflections. If you choose to complete all 3, your top two grades will be used. The lectures/dates and due dates for the reflections are:

Reflection #1 – in class activity/activities on January 28 Reflection #1 is due February 5 by 11:59p.m. Reflection #2 – in class activity/activities on March 1 Reflection #2 is due March 4 by 11:59p.m. Reflection #3 – in class activity/activities on April 5 Reflection #3 id due by April 8 by 11:59p.m.

Completed reflections are to be 250-500 words in length and must answer the following questions:

What role did you play in the activity? How did you contribute to your group’s achievement? What are you most proud of with regards to this activity (personal and/or group)? What might you change if you were to do this activity again (personal and/or group)? How does this activity relate to content covered in class (theories, examples, previous group activities,

etc)? What aspects of this activity impacts real-world practices in a business context? Provide a real-world

business example of how this concept relates and provide a citation supporting this example (NOTE: this example does not need to be academic in nature, but cannot come from the course or textbook).

Enhance your reflection by also answering the following questions:

How did your approach to this activity impact those you were working with? How might some of your previous life experiences (ie. upbringing, teams, culture, work, etc) have

impacted your approach to this activity? What are some of the biggest learning moments you took from this activity? How might your experience with this activity impact your future self?

Reflection MUST BE SUBMITTED BY 11:59pm on the Friday following the activity. Failure to submit by this deadline will result in a loss of 5%/earned grade/per day including weekends. Submissions will not be accepted 1 week after the original due date. Format for submission: Submit your reflection to the dropbox. You must submit a file (Word) with your written reflection. A minimum of 250 words to a maximum of 500 words double spaced is expected. If you experience technical problems with a dropbox submission please send an email to Courselink Support at courselink@uoguelph.ca, cc’ing me.

Personal Development Paper (15%) You will complete a number of different personal development measures throughout the semester, found in the text and/or MyLab HROB 2100. From these self assessments, you will choose one trait you will target for development that is particularly relevant to you. You will then develop at least one strategy to help you develop this trait, implement this strategy and then observe the results. Components of this assignment include:

i.Self-Assessment: Completing a minimum of 3 self-assessments. Share what these were and provide an overview of the results of these (strengths and areas for development). Support these findings using real-life examples.

ii.Trait Focus and Personal Case: Choose one specific trait you will focus your plan on. Explain why you have chosen this trait using real life examples of times when this disposition has impacted your life. Provide support, using at least two academic, peer-reviewed articles outside the required course readings that illustrate the importance and relevance of this disposition.

iii.Desired Outcome: Consider where you are now with this trait, where would you like to be? iv.Specific Strategy to help develop Trait: Set a goal and action plan using the SMART goal

strategy (covered in class and template provided on Courselink) v.Implement the strategy in at least one instance and analyze the effects as an objective personal

case. vi.Conclusion vii.Attach an appendix of the completed instrument as well as some sort of EVIDENCE of

implementing the strategy. Development Plan MUST BE SUBMITTED BY 11:59pm on the Friday, March 18. Failure to submit by this deadline will result in a loss of 5%/earned grade/per day including weekends. Format for Submission: Submit your paper to the dropbox. You must submit a file (Word is preferable)

8-10 pages double spaced, 12 point font, 1 inch margins - This page limit does not include the title page, references and appendix (evidence).

Note: The strategic implementation of a way to manage your disposition is designed to be carried out over SEVERAL weeks. Therefore, you should choose your dispositional measure very early in the semester (end of week 2 at the latest) and begin implementing your strategy by week 4 at the latest.

Group Project: Film Case Analysis (20%) Students will be assigned to small groups (5-6 people) early in the term and will be charged with the task of analyzing a recent film. The team will identify the major conflicts/problems/issues facing the organization/key persons in the film and, using the theories and materials covered in the course, analyze the symptoms and root causes of these conflicts/problems/issues. Finally, the team will provide recommendations designed to resolve these conflicts/problems/issues in both the short term and the long term.

You are required to use concepts and theories from the course to help you understand the impact of other concepts you have studied (e.g. analyze motivation, recruiting strategies, team construction, evaluate the characters’ performances and the impact on other persons, group(s) or an organization, etc.), and make recommendations to improve the situation.

In particular, you should refer to specific issues or topics outlined in the course textbook as part of your study. You should report on a few issues in depth, and include at least 3 academic resources from peer reviewed journals. You should also state clear problems, recommendations, and how they should be implemented (e.g. “low levels of commitment/motivation are a problem and remedies should include job enrichment by changing the following jobs in the following manner…” etc.). DO NOT simply present a review of the topics or concepts from the textbook or an overview of the movie. An outline of the assignment, including required sections for the paper and other team-related requirements, will be made available on the course website. The assignment will be discussed in further depth in class. Analysis MUST BE SUBMITTED BY 11:59pm on the Friday, April 1. Failure to submit by this deadline will result in a loss of 5%/earned grade/per day including weekends. Format for submission: Submit your paper to the dropbox. You must submit a file (Word)

10-12 pages double spaced, 12 point font, 1 inch margins - This page limit does not include the title page, executive summary, references and appendices.

Group Contract and Movie Choice: You must submit a completed group contract, title of the movie your group has chosen and anticipated issues you will address by 11:59p.m. Friday, February 5. A template of this form will be available on Courselink. This form is not worth any mark, but will result in a loss of 5%/earned grade on the final project if it is not submitted.

Course Policies

Communication:

I may communicate with you via your central email account <mail.uoguelph.ca> from time to time. You are required to check this account on a regular basis. Please be advised that I cannot edit my mailing list to your Gmail/Hotmail/yahoo etc. account. If you have a question about the course or any particular assignment, please check the FAQ section on the course website. If your question is not answered in the FAQ, please send Lead GTA Patrick Kelly an email at pkelly03@uoguelph.ca or visit during office hours. You may also speak with me before/after class or book an appointment with me. Students can reasonably expect an e-mail response from me within 2 business days. Class announcements will be made in class and/or by the Courselink site or via your central e-mail account

<mail.uoguelph.ca>. It is the student’s responsibility to be accessible or available for such announcements, including attending class, arriving on time, checking the Courselink site and ensuring that the school has appropriate contact information.

Grading Policies

Unless you have discussed an extension well ahead of the due date, late penalties of 5%/earned grade/day (including weekends) will be assigned. Extensions will only be granted on the basis of extenuating circumstances. If you are registered with the Centre for Students with Disabilities and will require some form of accommodation in the completion of the required learning activities for this course, please meet with me during the first week of classes. http://www.uoguelph.ca/registrar/calendars/undergraduate/current/c08/c08-grds.shtml Turnitin Policy

In this course, your instructor will be using Turnitin, integrated with the CourseLink Dropbox tool, to detect possible plagiarism, unauthorized collaboration or copying as part of the ongoing efforts to maintain academic integrity at the University of Guelph. All submitted assignments will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers. Use of the Turnitin.com service is subject to the Usage Policy posted on the Turnitin.com site. A major benefit of using Turnitin is that students will be able to educate and empower themselves in preventing academic misconduct. In this course, you may screen your own assignments through Turnitin as many times as you wish before the due date. You will be able to see and print reports that show you exactly where you have properly and improperly referenced the outside sources and materials in your assignment.

Course Policy on Group Work:

An important aspect of this course is developing the ability to understand, work with, manage, and lead others. Consequently, there are a number of group-based activities and assignments. You will be randomly assigned to a group early in the semester and are expected to work with them closely throughout the course. More details on group work policies will be made available on the course website.

Course Policy regarding use of electronic devices and recording of lectures

Electronic recording of classes is expressly forbidden without consent of the instructor. When recordings are permitted they are solely for the use of the authorized student and may not be reproduced, or transmitted to others, without the express written consent of the instructor. Similarly, any other recorded material (including the online video/webinar) is solely for the use of students enrolled in the course and may not be reproduced or transmitted to others without the express written consent of the instructor.

University Policies

Academic Consideration

When you find yourself unable to meet an in-course requirement because of illness or compassionate reasons, please advise the course instructor in writing, with your name, id#, and e-mail contact. See the academic calendar for information on regulations and procedures for Academic Consideration:

http://www.uoguelph.ca/registrar/calendars/undergraduate/current/c08/c08-ac.shtml

Academic Misconduct

The University of Guelph is committed to upholding the highest standards of academic integrity and it is the responsibility of all members of the University community, faculty, staff, and students to be aware of what constitutes academic misconduct and to do as much as possible to prevent academic offences from occurring.

University of Guelph students have the responsibility of abiding by the University's policy on academic misconduct regardless of their location of study; faculty, staff and students have the responsibility of supporting an environment that discourages misconduct. Students need to remain aware that instructors have access to and the right to use electronic and other means of detection. Please note: Whether or not a student intended to commit academic misconduct is not relevant for a finding of guilt. Hurried or careless submission of assignments does not excuse students from responsibility for verifying the academic integrity of their work before submitting it. Students who are in any doubt as to whether an action on their part could be construed as an academic offence should consult with a faculty member or faculty advisor.

The Academic Misconduct Policy is detailed in the Undergraduate Calendar:

https://www.uoguelph.ca/registrar/calendars/undergraduate/current/c08/c08-amisconduct.shtml

Accessibility

The University of Guelph is committed to creating a barrier-free environment. Providing services for students is a shared responsibility among students, faculty and administrators. This relationship is based on respect of individual rights, the dignity of the individual and the University community's shared commitment to an open and supportive learning environment. Students requiring service or accommodation, whether due to an identified, ongoing disability or a short-term disability should contact Student Accessibility Services as soon as possible.

For more information, contact SAS at 519-824-4120 ext. 56208 or email csd@uoguelph.ca or see the website: http://www.csd.uoguelph.ca/csd/

Course Evaluation Information

Please refer to the Course and Instructor Evaluation Website

Drop date

The last date to drop one-semester courses, without academic penalty, is Friday March 11, 2016. For regulations and procedures for Dropping Courses, see the Academic Calendar:

https://www.uoguelph.ca/registrar/calendars/undergraduate/current/c08/c08-drop.shtml

Additional Course Information Please note: The instructor reserves the right to revise the syllabus at any time if it is in the best interests of the class. Students will be promptly notified of any revisions.