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SuccessStrategiesinanIn-HouseContingentWorkforceProgram

HR/ENTERPRISEBUYER

Moderator:DawnMcCartney,Sr.DirectorofContingentWorkforceStrategies&Research(TheAmericas),CCWP,StaffingIndustryAnalysts

Panelists:§ EricSteinlight,Director,ContingentLabor,CCWP,TheHomeDepot

§ CarolStulz,RecruitmentStrategyDirector,Anthem,Inc.§ ChristopherPaden,Director,ExternalLaborManagementOffice,CareFirstBlueCrossBlueShield

The Home Depot

Eric SteinlightDirector, Contingent Labor, CCWP

§ Company Overview§ World’s Largest Home Improvement Retailer

§ 2,200 Stores across U.S., Canada, and Mexico

§ ~400k Orange Blooded Associates

§ Store Support Center located in Atlanta, Ga

Program Overview

System

Support

Director

VendorManagement

Administration&Support

Procurement ITFinance Legal

SteeringCommittee

§ Compliance§ Performance§ Support

§ Customer Service§ VMS Administration§ Process§ Training

Carol Stulz

Recruitment Strategy Director, Anthem, Inc

6

7

Anthemisworkingtotransformhealthcarewithtrustedandcaringsolutions.Ourhealthplancompaniesdeliverqualityproductsandservicesthatgivetheirmembersaccesstothecaretheyneed.Withover74millionpeopleservedbyitsaffiliatedcompanies,includingapproximately40millionwithinitsfamilyofhealthplans,Anthemisoneofthenation’sleadinghealthbenefitscompanies.

Business Case

– BusinessCase:WhyIn-source?• MSPwasmanagingamatureprogramthathadbeeninplacefor9years• AnthemrealizedallthoughtleadershipwasbeingdonebyAnthemwhileonlyexecutionwasbeingdonebyMSP

8

4/2014 8/2016

7/2014 10/2014 1/2015 4/2015 7/2015 10/2015 1/2016 4/2016 7/2016

5/2014BusinessCasePresented

5/2015StaffHired /Implemented

8/2015Execution

11/2014ApprovaltoMoveMSP

Inhouse

5/2016OngoingSupplierReview

andProgramEnhancements12/2015

ProcessImprovements

ProcurementabsorbedinsourcedMSPfunctionswhileHRmaintaineditsroleintheprogramtoensurecomplianceandtalentneedswerefulfilled

Structure

9

ProcurementDirector,Strategic

Sourcing

StrategicSourcingManager

BusinessChangeDirector

Reporting&AnalyticsExpert

5StrategicSourcing

Consultants

HRProgramSponsor

------

HumanResou

rces

••CompliancetoHRPolicies••AnthemTalentandAcquisitionManagement••FutureTalentNeeds••ContinuousImprovement

RoleintheProgram

Procurement

HR

••RequisitionManagement••ProgramReporting••SupplyBaseManagement••ProgramPolicyManagement••InvoiceMgmt••Time/InvoiceAudits

••ContractManagement••RelationshipManagement••SourcingStrategy••SavingsandQualityManagement••SLAManagement••ContinuousImprovement

Procurem

ent

RoleintheProgram

Christopher Paden

Director, External Labor Management Office, CareFirst BlueCross Blue Shield

ProprietaryandConfidential

CareFirst Overview

9/15/17 ProprietaryandConfidential

Inits79thyearofservice,CareFirstBlueCrossBlueShieldisanot-for-profit,non-stockhealthservicescompanywhich,throughitsaffiliatesandsubsidiaries,offersacomprehensiveportfolioofproductsandadministrativeservicestoindividualsandgroupsinMaryland,theDistrictofColumbiaandportionsofNorthernVirginia.

• IsthelargesthealthcareinsurerintheMid-Atlanticregion,serving3.2millionmembers.• Employsapproximately5,000associatesandcontractorsinMaryland,Washington,D.C.

andNorthernVirginia.• Earnedrecognitionin2013,2014,2015,2016and2017asoneofthe"World'sMost

EthicalCompanies"fromtheEthisphereInstitute

• CustomerServiceforRFQfulfilment

• Manageengagementprocessforthebusiness

• Demandresponse

• Assistwithcontractorconversionprocess

External Labor Management Office

9/15/17 ProprietaryandConfidential

TheExternalLaborManagementOffice(ELMO)wasestablishedasaninternallyrunVendorManagementOffice(VMO)overadecadeagotoservicethecontingentlaborneedsofCareFirst’shighestvolumeclient,IT.ELMOisasharedServiceunderthePMOwithinITandhasresponsibilitytomanagetheongoingcontingentlaborengagementandoperations

whilestrivingforbestinclassprocessesandservices.

SourcingProgram

Management• Performance

management• Issue

Resolution• Invoicingand

payment• Contract

management• Rate

Negotiations• Processand

SystemTraining

VendorManagement

• Completionofmandatorytrainings

• ConflictofInterestsupport

• ConductComplianceAudits

• CareFirstPolicyeducation

Governance

• Co-Employmenteducationformanagers

• Processandsystemtraining

• CreateandadheretoSOPforallcommontasks

TrainingandAssurance

• MaintainVMSproductionenvironment

• Manageenhancementrequests/projects

• ReportingandAnalytics

• Integrationsupport

VendorManagement

ELMOProgramResponsibilitiesModel- VMOVendorManagementTool– Beeline(launched2007)Services – TimeandMaterialLabor,ServicesProcurement,ResourceTrackingandOnboardingAverageNumberofContingentResources–425(billable),1200(non-billable)CurrentInitiatives– DiversifyingServices(Creative/BusinessServices),DirectSourcing,ManagedCapacityAutomationAreaofOwnership– TechnicalandOperationalSupport(IT)

Functional Team Structure

9/15/17 ProprietaryandConfidential

Director,ExternalLaborManagement

• StrategicProgram/ApplicationDirection

• EscalatedIssueResolution• CrossTeam/Functional

RepresentationofELMOPrograms

Manager,VMSSystems

Manager,ContingentLaborPrograms

• VMSApplicationManagement

• VendorPartnership• ProgramGrowth• ProgramOversight

LeadContingentLaborSystemsAnalyst• ManageDTDworkqueueincluding

enhancementandreportrequests• Quarterlymetrics• VMSVendorManagement• Problem/Issuemanagement/resolution

Sr.ContingentLaborSystemsAnalyst• RequirementsAnalystforBeelineprojects• BusinessInterfaceforlargerenhancement

projects• ExecutiveTraining/Support• Problem/Issuemanagement/resolution

ContingentLaborSystemsAnalyst• SystemandUserAdministration• Integrationssupport• Problem/Issuemanagementandresolution• Adhocreportingrequests

LeadContingentLaborAnalyst• Contractor/VendorIssueResolution• Adherencetosourcingprocess• ManageRFQDemandResponse• ProcessEfficiency• ConductComplianceAudits

Sr.ContingentLaborAnalyst• ManageRFQprocess• ContractorAssignmentMaintenance• DTDSourcingVendorManagement• BusinessDevelopment• TrainingandProcessDocumentation

ContingentLaborAnalyst• ManageRFQprocess• ContractorAssignmentMaintenance• DTDSourcingVendorManagement

LeadContingentLaborAnalyst• TacticalApplicationsupportforServices• Legal/Procurementprocesssupport• Evaluatingstrategicsourcingmodels

ApplicationSupport

TimeandMaterialsProgramSupport

FixedPriceProgramSupport

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ThingstoConsider…§ Buildateamthatcanbeflexibleandtakeondifferentaspectsastheprogramevolves

§ Don’tforgettohaveasupportstructurethatyoucanutilizetogetanswersquickly

§ Customerserviceiscriticaltoasuccessfulprogram§ GetBuyInfromvariousgroupsincluding:

– InternalStakeholders– HR– Procurement– Suppliers

§ Ensureyouhavetherighttechnologyinplacetosupporttheprogram

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TwoEasyWaystoGiveFeedback§ RatesessionsontheConferenceCommunity(allsessions)§ FillouttheEvaluationCardonyourchair(concurrentsessions)

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§ ConcurrentSessions|3:00-3:45PM

– DrivingExcellenceinYourTalentSupplyChain:FromQBRstoKPIsandBeyond|DallasE

– TheTalentTalksBack:BecomingaSupplierofChoice|DallasF

– TheNextNewThing:ArtificialIntelligenceandtheGigEconomy|DallasG

– Contracts:TheGood,theBadandtheUgly…andWhatToDoAboutIt?|FairPark1

ComingUp…

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§ CollaborationRoundtablesbyTopics4:00-5:00PM| Trinity4-8

§NetworkingReception&ExhibitsOpenintheCollaborationHall5:00-7:00PM|Trinity1-3Sponsoredby

AfterConcurrentSessions…

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TomorrowMorning…

§NetworkingBreakfast&ExhibitsOpen7:30-8:30AM|Trinity1-3

§KeynoteFutureShock:TheGigEconomyandLaborMarketDisruptionintheDigitalAge8:30-9:30AM|Trinity4-8

§KeynotePanelGrowingtheGigEconomy:TheComingTalent,TechnologyandPolicyCollision10:00-11:00AM|Trinity4-8