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Customize Your Training TRAINING TOOLS FOR DEVELOPING GREAT PEOPLE SKILLS Reproducible Training Library p. 4 August 2014 HRDQstore.com 800-633-4533

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Is customized training in your learning budget for 2015? Before you laugh, check out HRDQ’s Reproducible Training Library (p. 4). A collection of 75 instructor-led and e-learning programs, it’s a very affordable, soft-skills courseware solution that will put tailor-made training within your reach.

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  • 1. TRAINING TOOLS FOR DEVELOPING GREAT PEOPLE SKILLSCustomize Your TrainingReproducible Training Library p. 4August 2014HRDQstore.com 800-633-4533

2. LETTER FROM THE PRESIDENTDear Colleagues:Is customized training in your learning budget for2015? Before you laugh, check out HRDQs ReproducibleTraining Library (p. 4). A collection of 75 instructor-ledand e-learning programs, its a very affordable, soft-skillscourseware solution that will put tailor-made trainingwithin your reach.For less than it would cost you to develop a two-hourprogram, our complete library gives you unlimited access to 300+ hours of research-based,quality training on topics from communication and leadership to team building,coaching, sales training, and more. Its all completely customizable and available at aprice point that fits even the tightest training budget.With just a few clicks, your programs are downloaded, ready for delivery with aninstructor manual, participant guide, and PowerPoint presentation. Or if you prefer, thematerials can be easily tailored using the Microsoft Office applications you alreadyhave, which means no special software or design skills are required. Heres how some ofour clients use the courseware to serve up a customized learning experience: Add company logos and corporate branding (so simple!) Insert industry lingo, examples, and relevant data Divide programs into shorter modules Combine content to extend existing trainingDownload a free preview and see for yourself what the Reproducible Training Librarycan do for your training curriculum. Call our Customer Service Team at 800-633-4533 orvisit www.HRDQstore.com/rtl. Thank you for choosing HRDQ.Regards,Bradford R. GlaserPresident & CEOP.S. Get a free previewof any title from theReproducible TrainingLibrary! Go toHRDQstore.com/preview.Featured ProductsConflict Strategies InventoryThird EditionProsper through conflict with thiscombination assessment, workbook andclassroom workshop. Participants will gainthe knowledge and insight needed toaddress conflict in any situation. p.25HRDQstore.com/csiJungle EscapeGive your teams a clear vision of how a well-oiledteam behaves. This experiential gameis an excellent way to introduce basic teamskills, improve productivity between workgroups, or energize mature teams. p.19HRDQstore.com/jungleWhats My Leadership Style?Assess leaders to find out their personalitystyle. Leaders with style knowledge arebetter equipped to interpret the behavior ofothers, and improve their ability to respondeffectively in any situation. p.13HRDQstore.com/wmls 3. HRDQstore.com | 3Training tools fordeveloping greatpeople skills.Find What You NeedCustomizable. . . . . . . . . . . . . . . . 4Leadership. . 5Communication . 9Style Series. . 12Personality Style. . 16Emotional Intelligence. . 17Team Building. . 18Coaching. . 23Conflict & Stress. . 25Problem Solving & Decision Making. . 27Change Management. . 28Supervisory Skills . 30Learning Style . 33Evaluation & Trainer Resources. . . . . 34Negotiating. . 35Creativity & Innovation . . . . . . . . . 37Customer Service. . 39Project Management. . . . . . . . . . . 40Selling Skills . 41Index. . . . . . . . . . . . . . . . . . . . 42How to Connect with UsONLINE HRDQstore.com24 hours a day, 7 days a weekCALL 800-633-4533 or 610-279-2002Weekdays 9:00am 5:00pm (ET)CHAT ONLINE HRDQstore.comWeekdays 9:00am 5:00pm (ET)SOCIALIZEHRDQ brings you the best in assessments,games, workshops and simulations forinstructor-led classroom learning, ande-assessments and e-learning for distancelearning. Our training materials dont justtell how something should be done theyshow you, because experiential learning isbetter learning.HRDQstore.com 4. CUSTOMIZABLE HRDQstore.com/rtlREPRODUCIBLETRAINING LIBRARYCustomizable Soft-Skills CoursewarecustomizeyourtrainingFREE PREVIEWSHRDQSTORE.COM/PREVIEWFor far less than the cost to develop quality classroom training from scratch, you canpurchase, download, tailor, and publish these programs so simply, youll be amazed.The Reproducible Training Library includes 75 Classroom and 40 e-Learning programs buy the entire library, bundles, or pick any single program. Each program includesfacilitator and participant materials, plus a PowerPoint presentation. Files are providedin Microsoft Word and PowerPoint formats, ready to edit. You can add/change/removecontent, include your logo and information, and more! Edit, host and deliver!Why the Reproducible Training Library is the right choice: 75 classroom training programs with complete facilitator and participant materials 40 titles also available as self-study, SCORM compliant, e-learning programs High-quality, professionally designed, content rich programs Pick your titles and download today, or order the entire library Unlocked files allow you to edit however you like Reproduce the materials as needed, print 1 or 100 No additional fees, just an affordable, one-time purchaseChoose from 75 high-quality programs: Balancing Priorities: How to Successfully Manage Tasks, Deadlines, and Expectations The Art of Effective Communication Managing Offsite Employees: Staying Connected with a Dispersed Workforce The Toughest Supervisor Challenges Motivating Employees to be Their Best Leading Others Through Change: A Three-Phase Model for SuccessSee the full title list atHRDQstore.com/rtl4 | HRDQstore.com Questions? Call: 800-633-4533 5. HRDQstore.com/leadership LEADERSHIPThe Comprehensive LeaderA New View of Visionary LeadershipHRDQ, Developed by Eileen M. Russo, PhD and Laurie Ribble Libove, MSAssessment, 1.5 hoursVisionary leaders possess knowledge ofthemselves, those they lead, their organization,and the world. The Comprehensive Leader cutsstraight to the heart of it. This eye-openingassessment measures strengths and weaknessesin all 4 areas, and when combined with peerfeedback, leaders gain new insights into theirbehavior as well as their untapped potential.The Comprehensive Leader is a 40-itemassessment that will help participants to discovertheir personal leadership style, recognize theirpotential, and understand how to realisticallyexercise visionary leadership.L E A R N I N G O U TCO M E S Understand the concept of visionaryleadership Identify the organizational benefits ofvisionary leadership Gain insight on how others perceiveleadership behavior Learn the Model of ComprehensiveLeadership Discover how to put visionary leadershipprinciples into practiceHRDQstore.com/compleaderFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $17Online Assessment with Feedback $40Individual Online Assessment with Feedback $40Observer Form $9Matrix Manager InventoryLeading in a Collaborative EnvironmentJames P. Eicher, MA, John E. Jones, PhD, and William L. Bearley, EdDAssessment, Workbook, and Workshop, 1.5 hoursLeading skills for todayscollaborative world.Introducing the Matrix Manager Inventory:Leading in a Collaborative Environment, thetimely self-assessment and training workshopthats designed to help both new and seasonedmanagers acquire and develop the ability to flexbetween command and control and influenceand collaborate management.With the comprehensive approach of the MatrixManager Inventory, your managers will becomewell-equipped to navigate the dynamics ofmatrix management, handle constant changewith confidence, influence performance whenthere is no direct control, and achieve the resultsthat drive organizational success.L E A R N I N G O U TCO M E S Learn how to balance the skills required oftraditional and matrix management Understand the matrix managementdecision-making criteria Build a spectrum of skills and behaviorsthat drive successful influence andcollaboration Define the role set or network needed to bea successful matrix manager Overcome the daily dilemmas and challengesof matrix managementHRDQstore.com/matrixFacilitator Set Includes facilitator guide, sample participant materials, and PowerPoint presentation $180Participant Workbook $22Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450Much more online at HRDQstore.com HRDQstore.com | 5 6. LEADERSHIP HRDQstore.com/leadershipManaging for Employee EngagementPatrick LencioniAssessment and Workshop, 4 or 8 hoursJob misery is an epidemicorganizations cant afford.Research shows that 77% of people are inmiserable jobs and an estimated $350 millionhas been lost in productivity. Miserable jobsdrain people of their energy, confidence, andself-esteem. Miserable jobs also have a hugeimpact on an organization, its productivity,turnover, morale and clearly, its bottom line.Managing for Employee Engagement is a powerfulnew training package thats packed with toolsfor tackling job misery, including a managersassessment, workshop, workbook, book, poster,and supplemental dvd.L E A R N I N G O U TCO M E S Understand the difference between a badjob and a miserable job Know the effects of job misery on employeesand organizations Learn the Three Signs of a Miserable JobModel Discover if direct reports are miserable Learn techniques to improve job satisfactionand productivityHRDQstore.com/emp-engageFacilitator Set Facilitator guide, sample assessment and participant workbook, poster, and facilitator support materials.Includes a free copy of Three Signs of a Miserable Job. $251Participant Workbook $55Assessment $20Three Signs of a Miserable Job Video and Companion Guide $495Online Assessment 180 degree feedback for employees with a minimum of three direct reports. $75Legacy Leadership Competency InventoryDr. Jeannine Sandstrom and Dr. Lee SmithAssessment, 1.5 hoursBuilding a real-time legacy inL E A R N I N G O U TCO M E Stodays organizations. Understand the concept of legacy leadershipWhat if you were living your legacy now? What Learn the 5 Best Practices Model and the 10if your vision for the future was evident inCritical Success Skillseverything you do, every day? Welcome to the Know the top 3 strengths and challenges inLegacy Leadership Competency Inventory (LLCI),each of the 5 Best Practicesa comprehensive training package that offerstools for both the individual and the facilitator, How to shift ones thinking to serve othersincluding a self assessment, online multi-raterfirst, then oneselfassessment, workbook, and one-day workshop. Develop an action plan for becoming aLegacy LeaderLLCI delivers a framework of behaviors, attitudes,and values that bring out individuals best,HRDQstore.com/legacydevelop other leaders in the organization,establish a leadership culture, and positivelyimpacts the bottom line.Facilitator Set Includes sample participant materials $180Participant Workbook $30Paper Self Assessment $17Online Self Assessment $25Online Multi-rater Assessment $148Wallet Card 10-Pack $13Legacy Leadership Competency Inventory Book Paperback 306 pages $27QuickStart Training 2 hours of telephone coaching for facilitators $4506 | HRDQstore.com Questions? Call: 800-633-4533 7. HRDQstore.com/leadership LEADERSHIPLEARNING OUTCOMES in the TEAMMODULE Understand the difference between groupsand teams Learn the importance of interdependence Recognize how communication impacts teamperformanceLEARNING OUTCOMES in theLEADERSHIP MODULE Experience the benefits of facilitativeleadership Learn how a facilitative style creates anatmosphere of teamwork Discover the drawbacks of traditional orpassive leadershipHRDQstore.com/marsMars Surface RoverSecond EditionMatthew P. Eckler and Eileen M. Russo, PhDGame, 1.52 hours per gameTeam and leader training thats out of this world.Breathe new life into your training with two action-packed games that will send youraudience on space-age adventures in team building and leadership. A comprehensivekit with two standalone modules, the Mars Surface Rover transforms your classroom intoa top-secret development lab when your audience is challenged to design and developa new prototype vehicle for NASA.Leadership for the new worldThis module is a powerful way to illustrate the concept and benefits of facilitativeleadership, whether you are working with new managers or experienced leaders. Usingtoy parts to construct an innovative space vehicle, this simulation focuses on vital skillssuch as communication, influence, change management, and more. May the best roverwin the race!Exploring the difference between groups and teamsIntroduce basic concepts such as interdependence, common goals, and diversity with anout-of-the ordinary simulation. Specifically designed to develop new teams, rejuvenateestablished teams, and assist teams in conflict, individuals experience first-hand thedifference between group work and teamwork as they work together to construct arover that can navigate the red planet.Deluxe Kit Includes Leadership Version materials to train 3 teams of 5 participants at one time, andTeam Version materials to train 3 teams of 4-7 participants at one time $799Extra Team Game Pack Materials to train 1 additional team of 47 participants $240Extra Leadership Game Pack Materials to train an additional team of 5 participants at one time $240Participant Guide Team or Leadership versions available, and sold separately $11Team Module Kit or Leadership Module Kit Sold Separately $599 eachQuickStart Training 2 hours of telephone coaching for facilitators $450 Mars Surface Rover brought the group together through a funactivity and drove home the point that teams work better thanindividuals. In the past, the team-building products Ive used fromother companies made training sessions drag on and on. But withinminutes of starting the game, everyone was laughing and cheeringeach other on.Joseph Lavarone, VP Program ManagementDe Lage Landen Financial ServicesFreeDownloadDownload the article Designing ExperientialLearning in Adult Organizations at HRDQstore.com/mars under the Free Resources tab.Much more online at HRDQstore.com HRDQstore.com | 7 8. LEADERSHIP HRDQstore.com/leadershipCourageous LeadershipA Program for Using Courage to Transform the WorkplaceBill TreasurerAssessment, 4 or 8 hoursHelp leaders make the shift fromfearful to fearless.Courageous Leadership is about developingcapable and confident leaders who cantransform your organization. Its the training toolyou need to help leaders step up to the plate,face challenges, inspire others, and drive the topand bottom lines.Combining the self assessment, workbook, andworkshop, this comprehensive training packagegives leaders insight into their courage history,shows them how to become more assertive, andprovides strategies for using courage to improveperformance.L E A R N I N G O U TCO M E S Understand the impact fear has on personaland organizational performance Identify which of the three types of courageone uses most often Learn about three types of courage andwhen (and how) to use each Discover two distinct ways of leading thatinspire more courageous behavior Find opportunities to apply courage in theworkplaceHRDQstore.com/courageFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation $228Participant Workbook $52Profile Assessment $17Wallet Card $2Remarkable LeadershipA Learning Series for Building Better LeadersKevin EikenberryProgram, 1 hour per moduleEveryone is born with a unique set of talents.L E A R N I N G O U TCO M E SYet only through a continuous upward learning Understand four reasons why manyclimb can leaders become truly remarkable.leadership development processes failBased on the acclaimed book RemarkableLeadership: Unleashing Your Leadership Potential Discover twelve keys to a successfulOne Skill at a Time, author Kevin Eikenberryorganizational leadership developmentchallenges participants to be more intentionalprocessabout what, when, and how they learn. Identify strategies for developing targetedleadership skills in a relatively small periodRemarkable Leadership: A Learning Series offersof timeflexible and practical learning experiences forleaders at all levels. Presented in one-hour Learn how to create relevant learninglearning chunks, the 12-module program allowsexperiences to build leadership skillsorganizations to target these specific skills:Championing Change, Communicating Powerfully,HRDQstore.com/remarkableBuilding Relationships, and Influencing with Impact.Deluxe Facilitator Kit Includes facilitator guide, PowerPoint presentation, sample participant workbooks, and hardcover book $319Participant Workbook Each title $17Book Hardcover, Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time $29.958 | HRDQstore.com Questions? Call: 800-633-4533 9. HRDQstore.com/communication COMMUNICATIONInterpersonalInfluence InventoryFourth EditionRollin Glaser, EdDAssessment, 1 hourMaybe you were born with it. Or maybe it was learned.Influence is a daily part of everyday work life, from resolving misunderstandings withcolleagues to negotiating complex deals and leading project teams. And while there areseveral different styles of interpersonal influence, research shows that assertive behaviorhas the greatest impact on individual success and organizational performance.The good news is that influence is mostly a learned skill. With the right training, some self-discovery,and a healthy dose of practice, people can develop their ability to be assertive.The Interpersonal Influence Inventory is an eye-opening learning tool that reveals apreference for one of four dominant styles: Openly Aggressive Behavior, ConcealedAggressive Behavior, Passive Behavior, or Assertive Behavior.An HRDQ bestseller for more than 20 years, the Interpersonal Influence Inventory is thecombination self-assessment and training workshop that has helped thousands ofpeople identify their interpersonal influence style, learn how they come across to others,and work toward becoming more effective communicators.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450L E A R N I N G O U TCO M E S Discover a preference for one of fourinterpersonalinfluence styles Learn why assertive behavior always yieldspositive results Understand how other influence styles canhamper communication Identify the behavioral cues that signal eachstyleHRDQstore.com/iii Acquiring and/or enhancing communication and influencingskills is an integral part of team and leadership development. TheInterpersonal Influence Inventory goes right to the heart of this issuein a manner that enlightens but does not intrude upon participantsself-esteem. I highly recommend this product.Dr. Kathy G. LoweryContemporary Learning ConceptsFreeDownloadDownload the free Info Kit atHRDQstore.com/interinfoMuch more online at HRDQstore.com HRDQstore.com | 9 10. COMMUNICATION HRDQstore.com/communicationCommunication DerailedSecond EditionEileen Russo, PhD and Chris GiblinGame, 23 hours per moduleTackle even the most difficult communicationproblems with Communication Derailed, anengaging simulation game that demonstrates theprofound impact of poor communication andthen teaches the skills needed to communicateeffectively. This popular game addressesthree common communication challenges:communication in teams, lateral communication,and communication during organizational stress.The modules can be run independently or in a series,depending on your learning goals. Trainers love thisgame because it is easy to facilitate and all parts arereusable.L E A R N I N G O U TCO M E S Recognize how poor communication candamage an organization Understand how to handle uniquecommunication problems Learn how to improve communication skills Create a personal action planHRDQstore.com/commdComplete Game Kit Materials to train up to 3 groups of 48 participants at one time $499Extra Parts $59Neurolinguistic Communication ProfileSecond EditionJames P. Eicher; John E. Jones; PhD, William L. Bearley, EdD; Tony Jeary; and Kevin GrantAssessment, 1.5 hoursWhy you hit it off with some butnot others.Its a phenomenon that happens to all of us the ability to determine within minutes whetheror not well click with another person. In ourpersonal lives, rapport leads to friendship oreven love. In the professional world, rapportpaves the way for clear communication, fewerconflicts, better teamwork, and even greaterproductivity.Thats why you need the NeurolinguisticCommunication Profile the assessment toolthat will help anyone from employees tomanagers and executives become a moreeffective communicator. Individuals will discovertheir communication preferences, and then theylearn rapid rapport building techniques. As atrainer, you can expect to see immediate, game-changingimprovements to key areas such ascustomer service, sales, negotiating, coaching,teamwork, and more.L E A R N I N G O U TCO M E S Identify ones personal communicationpreference Recognize the communication preferencesof others Learn how to communicate more effectively Understand how to increase productivity andmotivation Discover how to mirror another personscommunication styleHRDQstore.com/ncpFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $45010 | HRDQstore.com Questions? Call: 800-633-4533 11. HRDQstore.com/communication COMMUNICATIONLearning to ListenThird EditionLaurie Ribble Libove, MSAssessment, 1 4 hoursMost people claim to be good listeners. But thats not whatwe hear.When people listen, organizations gain a competitive advantage from bettercommunication, morale, and productivity to reduced absenteeism, turnover, andconflict. However, studies show people remember only half of what they hear, evenmoments after theyve heard it. And thats not all. On average, people spend 45% of theirtime listening, yet only 2% report theyve had formal education on the topic. Researchmakes the message loud and clear its time to add listening to your training line-up.Learning to Listen is a communication instrument that focuses on the visible andinvisible aspects of listening behavior: Staying Focused, Capturing the Message, andHelping the Speaker. And while most listening assessments measure style, this self-assessmentmeasures skill level. Because it targets actual behavior, individuals are able totake immediate action to maximize their strengths and improve upon their weaknesses.The result is employees who are better equipped to handle customer complaints,negotiate contracts, manage teams, and more.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,PowerPoint presentation on USB flash drive, poster, and HRDQue card $225Participant Workbook $20Paper Assessment $17Online Assessment $25Online Self-Study Assessment $27Poster $15HRDQue Card $2QuickStart Training 2 hours of telephone coaching for facilitators $450L E A R N I N G O U TCO M E S Determine listening effectiveness in threedimensions Explore the visible and invisible aspects oflistening Learn what it takes both physically andmentally to listen Understand common barriers to effectivelistening Create a plan to put new skills intoimmediate actionLearn more at HRDQstore.com/ltl Learning to Listen has proven to be the perfect instrument fordetermining the areas most needed for [listening] skill development.I have used Learning to Listen with many hundreds of corporateparticipants and it effectively assists us in guiding them along thepath to becoming quality listeners.Jeffrey Patnaude, PresidentThe Patnaude GroupFreeDownloadDiscover how Learning to Listen hashelped others. Download the casestudy at HRDQstore.com/ltlcaseMuch more online at HRDQstore.com HRDQstore.com | 11 12. STYLE SERIES HRDQstore.com/styleseriesLearn how to workwith anyone, inany situationThe HRDQ Style Series is a full line of easy-to-use personality-styletraining solutions that shed light on key aspects of organizationallife, from communication and leadership to team building, sales, timemanagement, coaching, and more.The HRDQ Style Series is an excellent way to introduce personality styleand to help others understand why people behave the way they do.Your audience will discover things they never knew about themselves,learn how to use personality to improve their performance, buildrapport with others, and achieve greater success on the job.Training materials include personality assessments, exercises, games,and the critically-acclaimed book, Personality Style at Work: The Secretto Working with (Almost) Anyone.The HRDQ Style Series: Identifies personality style quickly and accurately Enables individuals to see the impact of personality in the workplace Helps people to better understand the behavior of others Provides the skills to improve interpersonal relationships and performance Facilitates improvements to communication, team work, leadership,and more!B R I N G P E R S O N A L I T Y TO L I F E !FREE STYLE KITGet started with the Style Kitat HRDQstore.com/stylekitPersonality Style at WorkKate WardThis groundbreaking book takes an in-depth look at personality style and shows you how it can helpyou work with virtually anyone in any situation. From dealing with your boss to having that difficultconversation with your least favorite co-worker, this is your roadmap to dealing with those stickysituations in a way that works best for you. Your personality is one of the most important tools youbring to the workplace. Learn how to make it work for you!HRDQstore.com/psawHardcover Book 242 pages $1612 | HRDQstore.com Questions? Call: 800-633-4533 13. HRDQstore.com/styleseries STYLE SERIESWhats My Communication Style?Third EditionEileen M. Russo, PhDWhat your communication style says about you.Communication is the lifeblood of any organization, and effectivecommunication skills are the building blocks of people skills.If managers cannot communicate clearly and persuasively withemployees, and employees with customers, then other vital goalsare forever out of reach. Say goodbye to aspirations for capableleadership, teamwork, customer service, or even the ability toexecute a coherent business strategy.If you want to bring about meaningful improvements tocommunication skills, the best way to begin is to build a betterunderstanding of personal communication styles and its effectson others. Whats My Communication Style is a proven trainingassessment that identifies an individuals preferred style Direct,Spirited, Considerate, or Systematic and the communicationbehaviors that distinguish it.Part of the bestselling HRDQ Style Series, the assessment and itssupporting materials provide a practical and easy-to-use languagethat enables lasting insights into how to gain mastery over onesown communication behavior and how to interpret the behavior ofothers in any situation. Whats My Communication Style is a powerfulcenterpiece for management development and interpersonal skillstraining.See page 15 for pricing.Whats My Leadership Style?Third EditionMary Blitzer Field, MAL E A R N I N G O U TCO M E S Pinpoint one of four communication style preferences Learn about four forms of communication Discover how style affects communication Learn how to speed read a persons communication style Understand how to flex style for effective communication withothersHRDQstore.com/wmcsL E A R N I N G O U TCO M E S Identify personal leadership style Learn how to capitalize on style strengths Discover how to minimize style trouble spots Learn how to flex personal style to interact moreeffectively with othersHRDQstore.com/wmlsUsing leadership style to get others to follow.Effective leadership at every level from frontline supervisors totop executives is a key characteristic of successful organizations.The statement Paul Hersey and Ken Blanchard made years ago stillapplies today: effective leaders positively influence the behavior of theirfollowers, getting them to work toward shared goals.But leaders are individuals, and because of that, they influenceothers in unique ways. While one leader rallies troops around acause, another focuses on bolstering a teams self-confidence. Whoseway of leading is the best? It all depends on the situation and theleaders ability to flex their leadership style.Whats My Leadership Style is a learning tool for anyone who needs toinfluence others toward achieving a goal. This best-selling assessmentquickly and accurately identifies a preference for one of four styles:Direct, Spirited, Considerate, and Systematic.Leaders with style knowledge are better equipped to assess andadjust their actions, interpret the behavior of others, and improvetheir ability to respond effectively in any situation.See page 15 for pricing.Much more online at HRDQstore.com HRDQstore.com | 13 14. STYLE SERIES HRDQstore.com/styleseriesChoose from 8 Style TopicsGet started with the free Style Kit at HRDQstore.com/stylekit14 | HRDQstore.com Questions? Call: 800-633-4533 15. HRDQstore.com/styleseries STYLE SERIESHIGH ASSERTIVENESSAsks TellsHow does theHRDQ StyleModel compareto the DISCModel?The HRDQ Style Seriesis practical, effective,and easy-to-use. Itsalso affordable! Seehow it measures upto other DISC-basedassessments atyoutube.com/hrdqPricingEach Style Series product is sold individually. Prices listed are for eachStyle Series topic.Assessment, 1 hourDeluxe Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation, Personality Style at Work book, and Personality Style forDummies book $180Paper Self Assessment $17Online Self Assessment $25Peer Feedback Form Available for Whats My Coaching Style and Whats My Team Member Style only $9QuickStart Training 2 hours of telephone coaching for facilitators $450Add Skill PracticeEnhance the learning experience with these Style Series supplements.Personality Style at Work Hardcover book $16Personality Style Toolkit Activity collection $99Personality Style For Dummies Paperback book $6Playing with Style Game Card activities $95StylePlay Game Card activities $115Blinky Buttons Choose from 4 styles $2.50 eachSPIRITEDDIRECTSYSTEMATIC CONSIDERATELOW ASSERTIVENESSLOW EXPRESSIVENESSHIGH EXPRESSIVENESSControls Emotions Displays EmotionsD IC SHRDQstore.com/psawHRDQstore.com/pwsHRDQstore.com/pstHRDQstore.com/blinkiesHRDQstore.com/dummiesHRDQstore.com/styleplayMuch more online at HRDQstore.com HRDQstore.com | 15 16. PERSONALITY STYLE HRDQstore.com/personalityPersonal StyleInventoryThird EditionR. Craig Hogan, PhD, and David W. Champagne, EdDAssessment, 1.5 hoursKnow thyself.Self-understanding is a necessary prerequisite for learning, growth, and getting alongwith others. Without it, no amount of formal training or on-the-job experience willenable people to reach their full potential or improve their relationships with peers,coworkers, and managers. Blind to their own behavioral patterns, they will continue totrip over themselves in the same old ways. So, as a trainer, where do you begin?A bestseller for more than 25 years, the Personal Style Inventory (PSI) is an accuratepersonality-style assessment and classroom workshop that reveals an individualsdominant personality style and sheds useful light on the critical question: Why do Ibehave the way I do?Based on Carl Jungs well-known personality theory, the 32-item PSI identifies deep-seatedstyle preferences along four paired dimensions: Extraversion or Introversion,Sensing or Intuiting, Thinking or Feeling, and Perceiving or Judging.A combination self assessment and classroom workshop, the PSI makes it easy forparticipants to see how they think, act, and feel. Its an important first step towardimproving your organizations communication, teamwork, leadership, and interpersonalrelationships. For an even more in-depth learning experience, follow the PSI withExploring Personal Styles, a collection of 30 reproducible exercises ranging in length fromone to five hours.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Bundleand Save $Personal Style BundleEverything you need forcomprehensive yet flexiblepersonality style training.HRDQstore.com/psibundle A D D S K I L L P RAC T I C EPaper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450L E A R N I N G O U TCO M E S Identify an individuals dominant personalitystyle Learn about the 16 personality stylesincluding strengths and trouble spots Understand the styles interact and how toimprove these relationships Develop an action plan to improveperformanceHRDQstore.com/psiExploring Personal StylesActivity CollectionActivity Collection, 10 minutes to 1 hour per activityDrive the learning home with experiential activities!Exploring Personal Styles helps participants learn to accept and appreciate theirdifferences. With over 30 activities ranging from light and easy-going to more in-depth,this Jungian-inspired collection generates compelling group discussions and insight intothe unique qualities of each personality dimension.Loose Leaf Activity Collection $125Digital Activity Collection $99HRDQstore.com/eps16 | HRDQstore.com Questions? Call: 800-633-4533 17. HRDQstore.com/emotional EMOTIONAL INTELLIGENCEL E A R N I N G O U TCO M E S Discover the major components ofemotional intelligence Recognize the behaviors and characteristicsof an emotionally intelligent person Identify areas where emotional intelligenceskills can be applied Evaluate personal strengths and growthopportunities Generate action steps to improve emotionalintelligence and successHRDQstore.com/eisaFreeDownloadEmotional IntelligenceSkills AssessmentSteven J. Stein, Derek Mann, Peter Papadogiannis, and Wendy GordonAssessment, Workbook, and Workshop, 812 hoursThe effective way of measuring the key indicator of success.Its the smarts that enable people to make sound decisions, build relationships, andinfluence others. And on an organizational level, its the foundation of strong decisionmaking, synergistic teams, and thriving leaders. But emotional intelligence is morethan a measure of potential and performance; its a necessary tool for personal andprofessional growth.A combination assessment, skill-development workbook, and training workshop, theEmotional Intelligence Skills Assessment (EiSA) is a comprehensive training solutionthat can help anyone in your organizationfrom frontline employees to seniormanagementto understand their current level of emotional intelligence and identifystrategies to improve effectiveness.The Emotional Intelligence Skills Assessment can be used as a standalone program or partof a larger curriculum on related topics such as communication, team building, andleadership. The training package includes everything you need to prepare for and delivera successful learning experience, from a facilitator guide complete with backgroundinformation and step-by-step instructions to a participant workbook that supports theworkshop and serves as a handy takeaway resource.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $252Paper Assessment $20Online Self Assessment $40Online Self Assessment with Workbook $63Online 360 (Multi-Rater) Assessment $120Participant Workbook $52QuickStart Training 2 hours of telephone coaching for facilitators $450 Participant will achieve greater awareness of their ability tomanage and perceive emotion, and understand the implicationsof their emotions on themselves and others. This awarenessopens the door to increased emotional and social functioningby directing ones developmental efforts to the areas of greatestopportunity and potential for growth. Derek MannCo-Author of Emotional Intelligence Skills AssessmentGet the free White PaperConnecting Emotional Intelligenceto Success in the Workplace atHRDQstore.com/emopaperMuch more online at HRDQstore.com HRDQstore.com | 17 18. TEAM BUILDING HRDQstore.com/teambuildingThe Five Dysfunctions of a TeamSecond EditionPatrick LencioniAssessment and Workshop, Up to 16 hoursTeamworkThe ultimatecompetitive advantage.Deliver the same team-building lessons PatrickLencioni himself has delivered to hundredsof organizations. Based on his New York Timesbestseller, The Five Dysfunctions of a Teamaddresses the obstacles that prevent even thebest teams from succeeding.This combination assessment, workbook, andworkshop are the tools that will help your teamstake their first steps toward greater cohesivenessand productivity.L E A R N I N G O U TCO M E S Understand whats expected of a cohesiveteam Measure the degree to which teams meettheir expectations Take steps toward building trust andresolving conflict Develop a plan to improve commitment,accountability, and resultsHRDQstore.com/5dFacilitator Set Facilitator guide, Intact Teams Participant Workbook, Participant Workbook forTeam Leaders, poster, and assessment $251Participant Workbook $65Team Assessment $20Team Leader Participant Workbook $65DVD $495Poster $12The Five Dysfunctions of a Team: A Leadership Fable Hardcover Book 240 pages $24The Rainforest GameAmy Judith TananbaumGame, 1.52 hoursThe Rainforest Game allows geographicallyL E A R N I N G O U TCO M E Sdispersed teams to experience collaboration as Learn how to work across distancethey attempt to complete a five-foot puzzle.Teams then consider the challenges in the Break down communication barriers to solvecontext of real-life experience and discuss theproblemsfour critical skills needed to work together Examine assumptions about how individualseffectively.and groups work togetherSmall teams representing the memberHRDQstore.com/rainforestorganizations of the consortium are challengedto complete the rainforest initiatives poster,which arrives in the form of a five-foot-longpuzzle. Each organization has chosen to sponsora specific endangered species, so each teamhas pieces of the overall picture as well asits sponsored animal. Because no one teamhas all the pieces, they must be able to workcollaboratively in order to successfully completethe task at hand.Complete Game Kit Includes materials to train up to 5 teams of 5 participants at one time $399Extra Game Pack Includes materials to train another simultaneous game of up to 25 participants $250Participant Guide $1040-Pack Sticker Refill $2518 | HRDQstore.com Questions? Call: 800-633-4533 19. HRDQstore.com/teambuilding TEAM BUILDINGL E A R N I N G O U TCO M E S Understand the differences between Cohesive,Fragmented, and Divergent teams Learn and practice the nine elements ofeffective teamwork Experience vital group-process skills Establish action-planning steps for improvedteam performance Recognize the effect of individual behavior ongroup productivity Create an action plan for better teamperformanceHRDQstore.com/jeJungle EscapeFifth EditionRollin Glaser, EdD and Christine Glaser, MEdGame, 1.5 hoursWhy cant these people work as a team?Youre probably familiar with this plea. As training professionals, we know teamwork isvital to organizational success. Yet so many teams continue to struggle with it. Why? Theanswer may be as simple as this: they dont have a clear vision of how a well-oiled teamlooks, acts, and feels.You can stand in front of your audience and tell even push them to be better teammembers, but we have a better idea. Let them experience it. Whisk teams away from thetraditional classroom with Jungle Escape, the high-energy game thats been a bestsellerand perennial favorite among trainers since it was first introduced more than 30 years ago.Immersed in a survival scenario, teams are challenged to work together to build a make-shifthelicopter with only limited parts and each other. Jungle Escapes hands-on designenables players to discover and practice critical group-process skills such as team planning,problem solving, decision making, and conflict resolution. Before they know it, theyveexperienced first-hand the difference between a Cohesive team and one thats eitherFragmented or Divergent.Jungle Escape is an excellent way to introduce basic team skills, improve productivitybetween work groups, or energize mature teams. So dont settle for another ho-humteam-building activity. Give Jungle Escape a whirl. We guarantee it will be a powerfullearning adventure your audience wont soon forget!Deluxe Kit Includes the compete kit and prop pack. Train up to 3 teams of 5-6 players at one time $675Participant Guide $11Interteam Kit Materials to train up to 3 teams of 58 participants at one time $599Interteam Participant Guide $11QuickStart Training 2 hours of telephone coaching for facilitators $450Set the stage for a team-building adventureThis bag of fun critters will transform any classroom into an exotic jungle thatsteaming with life. Jungle accessories for up to 3 teams packaged in an eco-friendly bag.Prop Pack $90 Jungle Escape has been a hit with everyone that has participated inour programs administrative assistants, warehouse personnel,sales representatives, and field managers! The copter is not only anexcellent team building game and training resource it is also veryeasy to facilitate!Bill WatsonShaw Industries, Inc.Much more online at HRDQstore.com HRDQstore.com | 19 20. TEAM BUILDING HRDQstore.com/teambuildingTeam Effectiveness ProfileFourth EditionHRDQ, Developers Rollin Glaser, EdD and Christine Glaser, MEdAssessment, 1.5 hoursWhats lurking beneath the surfaceof your teams?We all know successful teams can accomplishincredible results. But all teams are human, andmore often than not, unresolved issues lurkbeneath the surface, draining a teams energy andundermining its efforts. Whats needed is a provenmethod to accurately diagnose and remedy theobstacles that block success. Heres the solution.The Team Effectiveness Profile (TEP) is anassessment tool thats produced results forthousands of teams since it was first introducedover 30 years ago. The basis of the TEP is anaccurate, 50-item assessment that measuresteam member perceptions in five key areas:Mission, Vision, and Goals; Team Roles; OperatingProcesses; Interpersonal Relationships; and Inter-teamRelationships.L E A R N I N G O U TCO M E S Diagnose the general health of a team Identify the blockages to team effectiveness Develop strategies to reduce or eliminateblockages to team performance Evaluate improvement over timeHRDQstore.com/tepFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $17Tall ShipsBuilding Effective TeamsStu Noble, MEdGame, 2 hoursNavigate the Seven Cs of teamL E A R N I N G O U TCO M E Sperformance. Practice and understand the seven factorsWhat does it really mean to function effectivelycritical to effective teamworkas a team? What factors must be present for Identify strategies to improve teamgreat teamwork to exist? How do you knowperformancegreat teamwork when you see it? Studies show Learn how to apply the seven skills in a realthat effective team performance is the result ofteam scenarioseveral interrelated factors that, when present,create optimal conditions for success. We call themHRDQstore.com/tsgthe Seven Cs of Effective Team Performance, ormore simply, the Seven Cs:Clarity , Capability , Collaboration , Commitment,Communication, Continuous Improvement,CreativityComplete Game Kit Materials to train up to 3 teams of 57 participants $599Participant Guide $13Extra Game Pack Materials to train one additional team of 57 participants $155Extra Parts Set $90QuickStart Training 2 hours of telephone coaching for facilitators $45020 | HRDQstore.com Questions? Call: 800-633-4533 21. HRDQstore.com/teambuilding TEAM BUILDINGHRDQ TeamAdventure SeriesHRDQ, Developers Rollin Glaser, EdD, Christine Glaser, MEd, and Bradford GlaserSimulations, 2 hours per titleYour team is in deep trouble and doesnt know what to doThats OK let learning be an adventure. Send your team into an icy-cold Alaskanblizzard. Watch them drift out of control in the Sahara Desert. Leave them stranded ona French Polynesian island. (Although maybe theyd enjoy that.) Then watch them worktogether as a team to survive the life-or-death situation. Its all part of the fun and thelearning teams experience with the ever-popular HRDQ Team Adventure Series.These classroom adventure simulations can help rescue even the most desperate team fromfailure. An engaging and memorable way to experience the concept of team synergy, eachsimulation provides a safe, open environment in which participants can learn and practicevital group-process skills such as problem solving, communicating effectively, managingand resolving conflict, and consensus decision making.These survival simulations can be used on their own, or incorporated into a morecomprehensive training program on team building, synergy, or decision making.Team Adventure Series Pricing (Each title sold separately)Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Participant Guide $17QuickStart Training 2 hours of telephone coaching for facilitators $450Choose from eight different exotic scenarios theres nevera dull moment!Each provides approximately two hours of interactive learning and skillbuilding in team consensus and synergy. The HRDQ Team Adventure series is a great way of bringingdiverse groups together for a common mission. Each group had acompletely different dynamic, but everyone had a great time andreally enjoyed the opportunity to work towards a common mission.Kelly McGann, Training ManagerVan Cleef & ArpelsL E A R N I N G O U TCO M E S Explore how to manage and resolve groupconflict Improve team communication Discover how to work as a team underpressure Hone group problem-solving skillsHRDQstore.com/tasFreeDownloadDownload How Team SurvivalSimulations Come into Play.Visit HRDQstore.com/ss-articleMuch more online at HRDQstore.com HRDQstore.com | 21 22. TEAM BUILDING HRDQstore.com/teambuildingBenchmarks of Team ExcellenceJesse Stoner, EdDAssessment, 1 hourIf you want to win, you haveto be excellent.What sets excellent teams apart from those thatare just good? The answer lies in Benchmarksof Team Excellence, a powerful assessment andteam-building tool that measures the extentto which teams possess the six indicators ofexcellence: Alignment, Team Effectiveness,Empowerment, Passion, Commitment, and Results.Benchmarks of Team Excellence was developedas part of an extensive research project thatinvestigated the relationship between variousleadership behaviors (visionary leadershipbehaviors and good management practices) andthe level of excellence in the managers team.L E A R N I N G O U TCO M E S Identify team strengths and teamweaknesses Reveal differences in perception among teammembers Compare team performance to high-performingteams Develop an action plan for improvementHRDQstore.com/boteFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $140Online Self Assessment $25Self Assessment $17Team-Work & Team-RolesWhat Makes Your Team Tick?Third EditionFrederick S. Mumma, EdDAssessment, 1.5 hoursTop teams have all of their basescovered.Wouldnt it be great if teams were magicallymade up of people whose strengths and talentswere perfectly aligned? More often than not,team members gravitate to the tasks they enjoymost and ignore the rest. Introduce yourteams to Team-Work & Team-Roles, an assessmentthat points out how individual preferences affectteam performance and then helps teams ensuretheyve got their bases covered.Using a proven model, Team-Work & Team-Roles identifies eight specialized roles: Leader,Moderator, Creator, Innovator, Manager, Organizer,Evaluator, and Finisher and pairs them with fourwork phases: Initiation, Ideation, Elaboration,and Completion. If sufficient energy is dedicatedto each phase and individuals are aware ofthe roles they play, teams will see a significantimprovement in both morale and performance.L E A R N I N G O U TCO M E S Identify preferred individual and team rolesand work phases Understand how to deliberately cultivatemissing team roles and work phases Discover how to resolve team roles thatcause conflict Learn how teams can avoid becoming stuckin unproductive work/role combinationsHRDQstore.com/twtrFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $1722 | HRDQstore.com Questions? Call: 800-633-4533 23. HRDQstore.com/coaching COACHINGL E A R N I N G O U TCO M E S Identify strengths and weaknesses in theskills needed for effective coaching meetings Compare skill levels with a normative groupof managers from a wide range of industries Acquaint managers, supervisors, and teamleaders with a seven-step model for effectivecoaching meetings Help employees to improve theirperformance through effective performancecoaching meetings Measure the development of coaching skillspre- and post-trainingHRDQstore.com/coachskillsCoaching SkillsInventoryThird EditionKenneth R. PhillipsAssessment, 1 hourIgnoring performance issues wont make them go away. This will.Have you ever had a manager who talked with an employee say, one, two, maybethree times about a nagging performance issue but no good ever came from it? Orperhaps youre familiar with the manager who chooses to pretend problems dont existand ignores them altogether. Unfortunately, these types of scenarios occur far too oftenin the workplace and theyre a lose-lose predicament for not only the employee andmanager, but the organization as well.Skilled managers know that the first step to effective coaching is to establish a rapportbased on mutual trust. Its the foundation of healthy manager-employee relationships aswell as the key to growth and performance. But thats only the first step. To ensure a trulyproductive coaching meeting, managers need to follow a seven-step process: Building a Relationship of Mutual Trust Opening the Meeting Getting Agreement Exploring Alternatives Getting a Commitment to Act Handling Excuses Closing the MeetingThis approach to performance coaching doesnt come from gut instinct or intuitionalone. Designed for supervisors, managers, and team leaders, this assessment measuresthe ability to conduct effective coaching meetings and build productive relationshipswith employees. With the help of the Coaching Skills Inventory, they develop theability and the confidence to redirect employee behavior and improve everydayperformance.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $17QuickStart Training 2 hours of telephone coaching for facilitators $450 This was really great. It helped identify the kinds of excusesemployees usually throw at their managers and how to effectivelyhandle those situations.Lora PaceFedExFreeDownloadDownload the free Info Kit atHRDQstore.com/coachkitMuch more online at HRDQstore.com HRDQstore.com | 23 24. COACHING HRDQstore.com/coachingBuy Bothand Save 2/$Coaching BundleAfter the assessment, givecoaches a real learningworkout with this fast-pacedSkill Practice Game.HRDQstore.com/coachbundleGet Fit for CoachingHRDQ, Developer Cathy J. Proviano, MEdAssessment, 1 hourA complete fitness program forcoaches.The Get Fit for Coaching Series is a one-twopunch combo that gives coaches valuablestrength training in five key coaching skills. First,the assessment provides a Coaching CompetencyProfile comprised of results from self-analysisand peer feedback. Then, the fast-paced gamegives coaches a real learning workout, with greatopportunities to practice and build their skills.Based on a review of literature and the availableresearch on coaching, HRDQs Research andDevelopment Team has identified 5 distinct skillsassociated with successful coaching. These 5skills constitute the 5 competencies measuredin the Get Fit for Coaching self-assessment. TheCoaching Process Model shows the open flowof communication back and forth between thecoach and the person being coached.L E A R N I N G O U TCO M E S Identify areas of strength and areas forimprovement Understand the five key skills of effectivecoaching Determine what it takes to be an effectivecoach Learn how to apply new knowledge andskills on the jobHRDQstore.com/gffcFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Assessment $17Online Assessment $25Online Assessment with Feedback $75Individual Online Assessment with Feedback $75Observer Form $9QuickStart Training 2 hours of telephone coaching for facilitators $450A D D S K I L L P RAC T I C EGet Fit for Coaching Skill Practice GameGame, 2.5 hoursDrive the learning home withexperiential activities!Enhance your coaching training with Get Fit forCoaching A Skill Practice Game. Based on theGet Fit for Coaching assessment, this fun and fast-pacedgame gives participants the opportunityto practice the 5 skills vital to effective coaching.L E A R N I N G O U TCO M E S Practice and strengthen the 5 key coachingskills Discover how to develop effective coachingrelationships and provide a rewarding workenvironment Learn how to improve others performanceand maximize potential through coachingHRDQstore.com/skillpracticeComplete Game Materials to train up to 4 teams of 4 participants at one time $599Extra Game Pack Materials to train one additional group of 4 participants $99Participant Guide $1124 | HRDQstore.com Questions? Call: 800-633-4533 25. HRDQstore.com/conflict CONFLICT & STRESSL E A R N I N G O U TCO M E S Pinpoint ones preferred strategy formanaging conflict Discover the five different ways peoplerespond to conflict Understand how and when to utilize theIntegrating strategy Learn and practice when to use alternativestrategies Create a development plan to put thelearning into actionHRDQstore.com/csiWorkbookStrengthen participantsunderstanding. Includesdevelopment-planning sectionto maximize learning transfer.FreeDownloadDownload the free Info Kit atHRDQstore.com/csikitConflict StrategiesInventoryThird EditionHRDQ Developers Eileen M. Russo, PhD, and Matthew P. EcklerAdditional development by Derek T.Y. Mann, PhDAssessment, 1 4 hoursConflict happens. And thats a good thing.The trick to prospering through conflict is to first understand itand then know how tomanage it productively. In fact, research shows that proper conflict resolution can resultin new ideas and solutions, better problem solving, improved relationships, and evenperformance enhancement.A combination self-assessment, workbook, and classroom workshop, the ConflictStrategies Inventory improves an individuals ability to successfully handle workplaceconflict. Based on more than 35 years of research, this training tool explores five differentstrategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Mostimportantly, the Conflict Strategies Inventory accurately identifies ones typical reaction toconflict, examines the potential outcomes associated with each strategy, encourages theuse of more effective tactics, and provides skill practice in resolving day-to-day issues.Completely updated and enhanced, the new Third Edition features a fully revised, full-colorfacilitator guide, comprehensive participant workbook, new options for virtualadministration or self-study learning, support materials, and so much more. Packed withextensive interpretive information, hands-on activities, skill development, and actionplanning, there isnt better way to equip individuals with the knowledge and insight theyneed to address conflict in any situation. Its most appropriate for people in the midst ofworkplace conflict, but all individuals, from frontline employees to team members andmanagers, will find this tool immensely helpful.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,PowerPoint presentation on USB flash drive, poster, and HRDQue card $225Participant Workbook $20Paper Assessment $17Online Assessment $25Online Self-Study Assessment $27Poster $15HRDQue Card $2QuickStart Training 2 hours of telephone coaching for facilitators $450Much more online at HRDQstore.com HRDQstore.com | 25 26. CONFLICT & STRESS HRDQstore.com/conflictTeam Conflict Strategies InventoryHRDQ, Developers Eileen M. Russo, PhD and Matthew EcklerAssessment, 1 hourDont let unresolved issues drain the productivityfrom your teams. Just like individuals, teams havepreferred ways of handling conflict. Some teamsavoid it at all costs, while others find that thebattle gives them energy and motivation. TheTeam Conflict Strategies Inventory is a great way toget teams to work through issues and learn howto handle future conflicts more productively.The Team Conflict Strategies Inventory presentsteams with 5 typical conflict scenarios.Administered in two phases, team members arefirst asked to predict individually how their teamwould handle each situation by ranking strategyalternatives. Then, the team as a whole comestogether to try to reach consensus on the items.This approach allows individual team members toshare their perceptions and come to conclusionsabout common strategies employed by the team.L E A R N I N G O U TCO M E S Identify a teams preferred strategy forhandling conflict Understand the five different reactions toconflict Learn the appropriate uses for each strategy Develop ways to manage futuredisagreementsHRDQstore.com/tcsiFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $140Self Assessment $17Dealing With ConflictAlexander HaimAssessment, 28 hoursThis simple and easy to use conflict instrumentL E A R N I N G O U TCO M E Sassesses five conflict-handling styles that are Participants learn their dominant andeffective ways of dealing with conflict. With thissecondary conflict styles.instrument it is easy for participants to learnthe positive uses of each style and the most Participants become more flexible in regardsappropriate conflict style to use in any givento conflict and learn to collaborate toward aspecific business circumstance.solution in most situations. Improved conflict resolution helps theThe instrument presents 5 conflict styles -organization reduce workplace stress.accommodate, avoid, compromise, compete,and collaborate. By completing the assessment,HRDQstore.com/dwcyou will learn about your own natural styletendencies. Narrative in the assessmentbooklet enables participants to learn about theadvantages and disadvantages of each style.Participants explore the characteristics of eachconflict style in order to develop greater styleflexibility. Learn how to analyze a conflict todecide which style is best for a given situationand ensure you can affect the outcome inpositive ways.Dealing with Conflict is similar in style to theThomas Kilman conflict mode instrument.Trainers appreciate its ease of use and clearlywritten, plain English descriptions.Facilitator Set Includes facilitator guide, workshop instructions, and PowerPoint presentation $59.95Paper Assessment $9.99Participant Workbook $19.9526 | HRDQstore.com Questions? Call: 800-633-4533 27. HRDQstore.com/probsolve PROBLEM SOLVING & DECISION MAKINGProblem-Solving Style InventoryKenneth R. PhillipsAssessment, 1 hourDo your managers resist involving theiremployees in the problem-solving process even when a participatory approach is themost appropriate? Help them to learn whethertheir problem-solving and decision-makingpreferences work for or against them with theProblem-Solving Style Inventory. The assessmentmeasures a managers dominant style of solvingproblems and making decisions.L E A R N I N G O U TCO M E S Identify which problem-solving styles areused or ignored Understand when and how to use differentstyles Determine which of the five styles is mosteffective Recognize important factors to considerwhen choosing a styleHRDQstore.com/pssiFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $140Self Assessment $17Observer Form $9Force Field Problem Solving ModelHRDQ Research and Development TeamActivity, 12 hoursGroup problem solving doesnt have to becomplicated. Heres an easy-to-use exercise thatoffers a practical framework for solving complexproblems. Built on Kurt Lewins well-knowntheory, the Force Field Problem Solving Modelgives participants a five-step process that startswith defining the situation and ends with a clearstrategy for execution.The concept behind the Force Field Model isthat any situation is the result of opposingforces, some of which push for positive problemresolution and others that push against positiveresolution. Problem solvers can change asituation for the better by changing the forcesthat impact it.L E A R N I N G O U TCO M E S Learn basic task and process skills to apply toproblems Distinguish between Driving Forces andRestraining Forces Understand how Drivers and Restrainersimpact problem solving Discover how to design a problem-solvingaction planHRDQstore.com/forcefieldFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $140Self Assessment $17Much more online at HRDQstore.com HRDQstore.com | 27 28. CHANGE MANAGEMENT HRDQstore.com/changeL E A R N I N G O U TCO M E S Understand change behaviors Develop change leadership skills andbehaviors Generate support for change efforts Improve ability to lead changeHRDQstore.com/leading-changeLeading Changeat Every LevelSecond EditionHRDQ, Developer Laurie Ribble Libove, MSAssessment, 1.5 hoursChange management isnt just for top execs anymore.Traditionally, CEOs have shouldered the responsibility for implementing organizationalchange. But recent research tells us that change is implemented most effectively whenits led by those it affects most and thats not always the executive tier.Leading Change at Every Level is an assessment that measures peoples ability to garnersupport for any change effort. This product was developed in response to countlesscustomer requests for professional development resources on the subject of changeimplementation. We learned that the classic, CEO-led change is becoming extinct andthat instead, change is most effective when it is led at every level. After significantstudy through relevant literature and focus groups, weve concluded that there are fivedimensions of change; these include: Modeling the Change, Communicating About theChange, Involving Others in the Change, Helping Others Break from the Past, and Creating aSupportive Environment for the Change.Leading Change at Every Level is an effective learning tool for evaluating the success ofa recent change effort or assisting individuals to measure and improve their changeleadership skill levels.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450 I use Leading Change at Every Level in my practice when Icoach leadership teams facing significant organizational change.We complete it after the first round of assessments to more fullyunderstand strengths of each member and the team as a whole aswe plan for the change. Barbara Chatzkel, PresidentNew River GroupFreeDownloadDownload the free Info Kit withFacilitator guide sample atHRDQstore.com/leadingkit28 | HRDQstore.com Questions? Call: 800-633-4533 29. HRDQstore.com/change CHANGE MANAGEMENTL E A R N I N G O U TCO M E S Pinpoint ones current stage in the changeprocess Understand the four phases of change Identify productive and nonproductivechange behaviors Develop a strategy for mastering changeHRDQstore.com/mccMastering theChange CurveSecond EditionDennis T. Jaffe, PhD and Cynthia D. Scott, PhDAssessment, 1.5 hoursAccelerate the acceptance of organizational change.The old adage the only thing constant is change has never been more true than it isin todays work world. Factors such as the economy, advancements in technology, andcustomer demands require companies to act quickly to adjust and innovate.Mastering the Change Curve is an assessment designed to bring concerns to the surfaceduring change and help individuals, teams, and organizations understand, accept, andsuccessfully transition through the experience.Authors, Drs. Jaffe and Scott, experts in the field of change management, describechange as a natural progression through a series of four phases. To successfully deal withchange, individuals must pass through all four phases: Denial, Resistance, Exploration, andCommitment.Based upon years of research, experience, and the Kubler-Ross grief model, Masteringthe Change Curve uses a current change initiative as a frame of reference, and individualsrespond to a series of 24 statements that describe responses to change. The soft-skillsassessment identifies which change phase the individual is currently experiencing, andit also provides subscores in each of the dimensions.The Facilitator Set includes tools to lead a meaningful two-hour training session,including background information, step-by-step workshop guidelines, the Four Phasesof Change, the Change Curve Model, optional activities, alternative training designs, anda professional Microsoft PowerPoint presentation.Administer it periodically throughout a change Mastering the Change Curve is anexcellent way to track and monitor progress.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450 Mastering the Change Curve is a terrific addition to anydepartmental or advising centers library. Building on the success ofthe first edition, Jaffe and Scott provide a well-organized collectionof materials for advisors, trainers, and administrators. The allinclusive materials offer a cohesive structure to begin a dialogueabout change.Jennifer Joslin, Academic Advising CenterThe University of IowaFreeDownloadDiscover how Mastering the ChangeCurve can transform the way youapproach change. View the case studyat HRDQstore.com/changecaseMuch more online at HRDQstore.com HRDQstore.com | 29 30. SUPERVISORY SKILLS HRDQstore.com/superviseBest Boss InventorySecond EditionHRDQ, Developer Cathy J. Proviano, MEdAssessment, 1 hourHelp reduce turnover and foster better boss-employeerelationships with the Best BossInventory. Its an assessment of six key skills,paired with a model of best boss behaviorto provide insight into behaviors in leading,motivating, and inspiring employees.The underlying premise for the Best BossInventory is that really good bosses are the oneswho understand what people want from workand provide the environment for success.The Best Boss Inventory is appropriate for newleaders, managers, and supervisors as wellas those who need refresher training. It canbe used as a stand-alone instrument or as acomponent in a larger training program focusingon supervisory skills or leadership.L E A R N I N G O U TCO M E S Learn the behaviors linked to best bosses Assess strengths and weaknesses in six best-bosscategories Expand and enhance best-boss skillsHRDQstore.com/bbiFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $17Observer Form $9QuickStart Training 2 hours of telephone coaching for facilitators $450Stepping UpA Road Map for New SupervisorsMiki Lane, Marilynne Malkin, Wendy Shanken, and Dennis CavendishProgram, 8 hoursStepping Up is a management developmenttraining program for new supervisors, managers,and leaders. The program offers a basicunderstanding of the roles, responsibilities, andexpectations required to be successful, and itguides supervisors in developing an actionableplan for personal growth.Stepping Up provides new supervisors with anaccurate picture of what it truly means to bea supervisor. This one-day workshop takes adifferent angle than most supervisory trainingprograms. Rather than focusing on typical day-to-day tasks such as planning, budgeting, andproblem solving, Stepping Up targets peopleskills as the foundation for success.L E A R N I N G O U TCO M E S Understand the scope of the supervisory role Develop the skills that are required to be asupervisor Learn what principles are needed to buildcredibility Discover the real-life challenges and pitfallsof being a supervisor Create a decision-making performancemodelHRDQstore.com/steppingFacilitator Set Includes CD & sample participant workbook $149Participant Workbook $4230 | HRDQstore.com Questions? Call: 800-633-4533 31. HRDQstore.com/supervise SUPERVISORY SKILLSNew!L E A R N I N G O U TCO M E S Understand the core roles andresponsibilities of a supervisor Measure performance in five key supervisoryskills Discover skill strengths and identify areas inneed of improvement Develop an action-oriented plan to improvecompetence and impactHRDQstore.com/ssqBuy Bothand Save 2/$Supervisory Skills BundleGet Supervisory Skills QuestionnaireFacilitator Set, and Flight From SavoComplete GameVisit HRDQstore.com/ssqbundleSupervisory SkillsQuestionnaireFourth EditionHRDQ, Developed by Eileen M. Russo, PhDAssessment, 1 4 hoursGet supervisors in gear.Supervisors are a vital cog in the wheel of organizational success. They are responsiblefor the daily grind of getting work done through others and the front-line leaders whoinfluence service and quality. But oftentimes supervisors are charged with ensuringperformance in an environment they dont controland this can leave them feelingstuck.Get the wheels turning with the Supervisory Skills Questionnaire, the solution thousandsof trainers have relied upon for more than 15 years to spark immediate improvement.The Fourth Edition has just arrived with a fresh design and numerous enhancements.From the fully revised, full-color facilitator guide and participant workbook to theupdated model, new online assessments and 180 peer feedback, a new self-studyversion, skill-development activities, and more, the Supervisory Skills Questionnaire willget your supervisors up to speed and ready to move forward.Why does the learning click for supervisors?Rather than a general focus on supervisory-related topics such as communication,leadership, and motivation, the Supervisory Skills Questionnaire targets five specific areasthat shape a supervisors daily work life. When supervisors are able to master these skills,theyre well-equipped to balance the goals of the organization with the demands of theiremployees.The Supervisory Skills Questionnaire is an excellent starting point for newly-mintedsupervisors and an excellent refresher for seasoned veterans. The result? Supervisorswho are ready to tackle everyday challenges such as dealing with unexpected problems,handling performance issues, delegating, and providing direction.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials,PowerPoint presentation on USB flash drive, poster, and HRDQue card $225Participant Workbook $20Paper Assessment $17Online Assessment $25Online Self-Study Assessment $27Poster $15HRDQue Card $2QuickStart Training $450Much more online at HRDQstore.com HRDQstore.com | 31 32. SUPERVISORY SKILLS HRDQstore.com/superviseLeader-Manager ProfileSecond EditionJames P. EicherAssessment, 1.5 hoursWhat does it take to be an effectiveleader and an effective manager?Leadership and management are two differentyet complementary skill sets. The problem is,its not always clear what distinguishes thesecompetencies or how they should be applied.The Leader-Manager Profile is different.Unlike many leadership tools that emphasizeleadership to the exclusion of managementskills, this assessment addresses the necessity ofdeveloping skills in both areas and demonstrateshow they contribute to success.The Leader-Manager Profile is based on the worksof several well-known management expertsincluding Bennis, Kotter, Kouzes, Posner, andothers. The model for the assessment exemplifiesboth leadership and management skills andcompetencies.L E A R N I N G O U TCO M E S Measure competence as a manager andleader Clarify the differences between leading andmanaging Pinpoint the skills needed to be effective ineach role Understand how to balance and improve thetwo skill setsHRDQstore.com/lmpFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Self Assessment $17Observer Form $9Flight From SavoTake Off on a Supervisory Skills AdventureHRDQ Research and Development TeamGame, 2 hoursFlight from Savo, a hands-on adventure game,provides supervisors with a fun and interactiveway to experience and practice the five keyskills addressed in HRDQs Supervisory SkillsQuestionnaire. The journey begins when anairplane carrying a team of scientists crashes ona remote island. To get the team to safety, thesupervisor must utilize the key supervisory skillsin guiding the construction of an escape plane.The ability to balance the goals of theorganization with the needs of the work groupis the common thread that runs through 5key supervisory skill dimensions. This excitingsimulation game demonstrates how a supervisorputs the 5 key supervisory skills to work.Presented with a predetermined set of toy partsand charged with building an escape plane,each group elects a supervisor who guides theconstruction project using the 5 supervisoryskills. A series of Setbacks and Lucky Breaksboth complicates and facilitates the groups work,and challenges the supervisor. The simulationends when the reconstructed plane is deemedairworthy.After the models are completed (approximately60 minutes later), participants take part in agroup discussion on the use of the 5 supervisoryskills used during the activity.L E A R N I N G O U TCO M E S Learn five fundamental supervisory skills Practice the five skills in a live project Receive direct feedback on skill strengthsand weaknessesHRDQstore.com/ffsComplete Game Materials to train up to 3 groups of 57 participants at one time $599Participant Guide $1132 | HRDQstore.com Questions? Call: 800-633-4533 33. HRDQstore.com/learning LEARNING STYLELearning Styles QuestionnairePeter Honey and Alan MumfordAssessment, 1.5 hoursIf you want to improve yourtraining results, start with learningstyles.This comprehensive and time-proven assessmentidentifies preferences for one of four learningstyles: Activist, Reflector, Theorist, or Pragmatist.Extremely useful in management developmentprograms or team learning situations, theLearning Styles Questionnaire (LSQ) and itsaccompanying workbook, Capitalizing On YourLearning Style, helps individuals maximize theirstrengths, compensate for weaknesses, anddevelop their less dominant styles. The LearningStyles Questionnaire may also be used to surfaceteam learning issues or to balance trainingmethods to accommodate the different learningpreferences in a group.The LSQ and its companion workbook havemany great applications for both learners andtrainers. Use it to balance the learning styles ofgroup, surface team-learning difficulties, andhelp managers get to know their employees.L E A R N I N G O U TCO M E S Identify personal learning style preference Maximize style strengths Develop less dominant styles Expand learning style rangeLearn more at HRDQstore.com/lsqFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Participant Workbook $16Paper Self Assessment $17Online Self Assessment $25QuickStart Training 2 hours of telephone coaching for facilitators $450FreeDownloadGet the free case study AppreciatingVaried Values in Learning atHRDQstore.com/lsqstudyWorkbookStrengthen participants understanding.Includes development-planning sectionto maximize learning transfer.Trainers Recommend... Whats My Learning StyleWhats My Learning Style is a quick and effective selfassessment that accurately identifies a preference forone of 4 learning styles: Direct, Spirited, Considerate, orSystematic. In addition to becoming familiar with theirlearning preferences, individuals will learn how to maximizethe strengths of that style, overcome any potential troublespots, and develop the ability to function using a variety ofdifferent styles.See page 14 for more information.HRDQstore.com/wmlearnMuch more online at HRDQstore.com HRDQstore.com | 33 34. EVALUATION & TRAINER RESOURCES HRDQstore.com/trainerThe Bottomline on ROIA Workshop for Human Resources, Learning and Development,and all Types of Performance-Improvement ProgramsJack J. Phillips, Ph.D. and Patti P. Phillips, Ph.D.Workshop, 1.5 hoursIs it possible to put hard numbers on the impactof training? Yes! Now the same solution thathas helped thousands of organizations toimplement an effective ROI strategy is availablein an easy-to-use packaged program. Createdby world-renowned experts Drs. Jack Phillipsand Patti Phillips, The Bottomline on ROI is aflexible-format workshop that will show you howto connect initiatives to results with accuracyand confidence. Everything you need to planand deliver a successful learning experience isincluded, from a comprehensive facilitator guideand takeaway participant workbook to supporttools, case studies, and worksheets. Best of all,ROI Certification is not a prerequisite to facilitatethe workshop!L E A R N I N G O U TCO M E S Pinpoint the drivers of ROI Bust the myth of measuring ROI Identify program objectives at multiple levels Learn how to make the business case for ROI Understand the guiding principles of the ROIMethodologyHRDQstore.com/roiDeluxe Facilitator Set Includes facilitator guide, sample participant workbook, ROI Trifold, and a softcover copyof the book, Bottomline on ROI: Benefits and Barriers to Measuring Learning, PerformanceImprovement, and Human Resources Programs $595Participant Workbook Includes ROI Trifold $49Softcover Book Second Edition, 148 pages $32The Kirkpatrick ExpressEvaluation ToolkitA Complete System for Measuring Training OutcomesDonald Kirkpatrick, PhD and Travis Russ, PhDActivity, 10 minutes to 1 hour per activityMake the case for your training.As a training professional in todays market,chances are youve been asked to prove thevalue of your training efforts. It can be adaunting, intimidating project, thats for sure. ButThe Kirkpatrick Express Evaluation Toolkit makessense of it all. This complete resource helpsyou understand the foundations of evaluatingtraining outcomes and provides you withan easy-to-use model based on KirkpatricksFour Levels of Evaluation. It also includesfully customizable reports and a professionalPowerPoint presentation you can use tocommunicate the results of your training.Use this toolkit with confidence! It was developedby evaluation expert Dr. Donald Kirkpatrick,validated by real learning professionals, andtested with thousands of individuals.U S E S F O R T H E TO O L K I T Determine if your learning objectives havebeen achieved Identify a programs strengths and areas forimprovement Learn how to market the value of yourtraining Ascertain the cost-benefit ratio of anytraining programL E A R N I N G O U TCO M E S Your Evaluation Quotient Why evaluation is important The Kirkpatrick Evaluation Model Analyze and communicate your results How to overcome obstaclesLearn more at HRDQstore.com/keetWorkbook with CD Includes an interactive CD with customizable reports and PowerPoint presentation $12534 | HRDQstore.com Questions? Call: 800-633-4533 35. HRDQstore.com/negotiate NEGOTIATINGL E A R N I N G O U TCO M E S Learn five styles of negotiating Identify personal negotiating style Discover why a win-win approach is mosteffective Learn how ones negotiating style isperceived by othersHRDQstore.com/nspNegotiatingStyle ProfileThird EditionRollin Glaser, EdD and Christine Glaser, MEdAssessment, 1 hourThe goal isnt to crush the opponent.Everybody negotiates. Buyers negotiate with sellers, management with labor, supervisorswith their teams, and teams with other teams. To be a truly effective negotiator, one mustfirst understand that the aim isnt to crush the opponent. Rather, its important to recognizethat the value of the relationship is just as important as the outcome.The Negotiating Style Profile (NSP) is a comprehensive training tool that provides acomplete picture of ones dominant negotiating style. Based on the same win-winapproach made popular by Ury and Fishers Getting to Yes and the highly respectedThomas-Kilmann Conflict Resolution Model, the NSP identifies a preference for one offive negotiating Styles: Defeating Accommodating Collaborating Withdrawing CompromisingAppropriate for managers and employees at any level of an organization, the profileopens the door to a powerful learning experience that goes far beyond illuminatingwhat win-win means and why the concept is crucial in negotiating situations.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Paper Self Assessment $17Online Self Assessment $25Paper Feedback Form $7180 Feedback Online Assessment Set Includes one self and up to 9 feedback assessments $40QuickStart Training 2 hours of telephone coaching for facilitators $450 The Negotiating Style Profile helps individuals to step back froma situation, determine if the style they are using is most effective,and choose one that is appropriate. I rely on it for its consistentvalidity,strong model, and because its easy to use. The theory issimple to grasp and fits well with Situational Leadership and othertheories.Michael Milano, PresidentMurphy and Milano, IncFreeDownloadFind out how Negotiating Style Profile helpedmore than 600 managers and directorsto strengthen their negotiating skills atHRDQstore.com/negotiatingcaseMuch more online at HRDQstore.com HRDQstore.com | 35 36. NEGOTIATING HRDQstore.com/negotiateDealing with Tough NegotiatorsSecond EditionHRDQ , Developers Rollin Glaser, EdD and Eileen M. Russo, PhDAssessment and Workbook, 1 hourYou cant turn a tough negotiatorinto a problem-solving partner.But you can achieve win-win outcomes if youapply the right negotiating techniques fromDealing with Tough Negotiators. This 30-itemassessment helps respondents identify theirareas of strength and weakness in 5 keynegotiating skill areas: Maintaining Composure,Developing Data, Refocusing the Discussion, BeingCreative, and Handling Information Strategically.Both the Assessment and the Workbook arewritten for negotiators who have at least somenegotiating experience.L E A R N I N G O U TCO M E S Learn 5 key skills for dealing with toughnegotiations Identify strengths and weaknesses in 5 skillareas Practice handling tough negotiations Understand how to enable win-win solutionswith tough negotiatorsHRDQstore.com/dwtnFacilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $180Participant Workbook $20Self Assessment $17QuickStart Training 2 hours of telephone coaching for facilitators $450Common CurrencyThe Cooperative-Competition GameLorraine Ukens, MSGame, 1.53 hoursYou cant win the game alone.Discover for yourself this fresh approach toindividual, team, and organizational developmentwith Common Currency: The Cooperative-Competition Game. Teams representing fictionalcountries must cooperate in trading coins andinformation while competing for the most valuablecombination of coins. The game demonstratesthe importance of group interdependence.This game is a flexible, team-based activity thatutilizes a wealth of interpersonal and group-processskills. We especially like using it as part ofnegotiating and strategic planning workshops.But its ideal for a wide array of training topics.The Facilitator Guide includes debriefs fortraining in team building, communication,negotiating, strategic planning, decision making,problem solving, resource sharing, and more.Also included is a separate change module,which demonstrates the value of cooperative-competitionin times of change.L E A R N I N G O U TCO M E S Learn the basic principles of cooperativecompetition Discover how cooperative competitionachieves the greatest results Develop the team and interpersonal skillsthat drive cooperative competitionHRDQstore.com/currencyComplete Game Kit Materials to train up to 8 teams of 26 players at one time $299Extra Game Pack Materials to train an additional team of 26 players $180WorkbookStrengthen participants understanding.Includes development-planning sectionto maximize learning transfer.36 | HRDQstore.com Questions? Call: 800-633-4533 37. HRDQstore.com/creativity CREATIVITY & INNOVATIONJunkyard GamesRon Roberts and Bernie DeKovenGame, 1.5 hoursYes, you can teach people to beinnovative.Now there is a way to encourage innovationand develop the skills needed to have apositive impact on organizational performance.Junkyard Games is an exciting training gamethat combines energy and fun with creativityand process improvement. Teams work together,plan, strategize, and execute their ideas tocreate the most innovative tabletop games foran international competition among imaginarycountries.Junkyard Games is effective either as a stand-aloneactivity or as part of a more comprehensivetraining program. Use it to kick off a team-buildingworkshop or seminar, introduce theconcept of innovation, or energize an existingteams level of creativity for innovation.L E A R N I N G O U TCO M E S Understand what innovation is all about and why its important to success Recognize the differences betweeninnovation and creativity Discover how to tap into innovative talents Learn an easy-to-apply innovation processmodelHRDQstore.com/junkyardComplete Kit Materials to train up to 3 groups of 48 participants at one time $499Extra Game Parts Materials to train 1 additional group of 48 participants $60Encouraging Innovation Through5 Key ConversationsJocelyn Kung, MBA and Marianne Minor, MSW, LCSWAssessment, 1 hourTurn small talk into the companysL E A R N I N G O U TCO M E Snext best idea. Establish a new approach to buildingInnovation leaders are not necessarily technicalinnovation in organizationsexperts, nor are they inherently creative. Rather, Develop the basic skills needed to developthey have the necessary skills to encouragecreativity and innovationinnovation in others. By engaging employees in Encourage creative processes and ownershipconversations that explore possibilities beyondof innovationconventional thinking, managers can motivateothers to stretch their creative abilities, invite Complement existing leadershiprisk-taking, and collaborate on the best ways todevelopment techniquesnavigate through organizational boundaries.HRDQstore.com/eiEncouraging Innovation Through 5 KeyConversations may be used to establish anew approach to building innovation in anorganization, provide basic skills trainingin developing creativity and innovation inindividuals and teams, or to complement existingleadership development techniques being usedin an organization.Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, andPowerPoint presentation $140Self Assessment $17QuickStart Training 2 hours of telephone coaching for facilitators $450Much more online at HRDQstore.com HRDQstore.com | 37 38. CREATIVITY & INNOVATION HRDQstore.com/creativityBreakthrough Creativity ProfileSecond EditionLynne Levesque, EdDAssessment, 1 hourIts not IF youre creativeits HOWyoure creative.When people are asked to describe a creativeperson, they usually come up with terms suchas artistic, imaginative, or entrepreneurial. Butthe fact is everyone is creative. Just as there aremultiple styles of intelligence, there are multiplestyles of creativity that produce different yetequally valuable results.And when organizations integrate creativity intotheir DNA, they can achieve significant benefits,including better team performance, increasedflexibility, greater retention rates, creativeproblem solving and a competitive advantagein the marketplace.The Breakthrough Creativity Profile, SecondEdition, is the tool you need to uncover creativetalents in the workplace. Based on Carl Jungswell-known personality theory, this learninginstrument identifies dominant and auxiliarypreferences from eight creative styles. Itcombines self-assessment with classroomtraining to help both individuals and teamsimprove their creative problem-solving skills,develop the ability to be inventive, become moreproductive, and achieve their creative best.L E A R N I N G O U TCO M E S Understand creativity and the impact ofcreative talent differences Identify ones creative talents and recognizethe contributions of each style Improve problem-solving and inventive-thinkingcapabilities Assess team member creative talents andconstruct a team profile Create an action plan for individuals andteams to become more creativeHRDQstore.com/breakthroughFacilitator Set Includes workshop instructions, sample participant materials, and PowerPoint presentation $180Self Assessment $17QuickStart Training 2 hours of telephone coaching for facilitators $450Creative Style ProfileBever