hr2day training portfolio

Training &

Coaching Coaching

Portfolio

2013

Portfolio 2013

Contents

How we work 4 Coaching 21

Coaching Services 22Outsourced Training 5

Tailored Solutions 6

Ready To Go Courses 7

Sales Skills 8

Service Skills 9

Business Development & Marketing 10

Personal Development 11

IT: Courses & Microsoft 200 / 2007 12

IT: Microsoft 2010 13

IT: EDCL & Microsoft Office Specialist 14

IT: Web Design & Graphics 15

Financial Management & Sage 16

Leadership Development 25

Leadership Development Courses 26

Leadership Development eCourses 27

Employment Law a Compliance eCourses 28

Leadership Roadmap 29

Next Steps & Contact 31

Financial Management & Sage 16

Health & Safety 17

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Training

Directory

Whether you are looking for a tailor made training program;

designed specifically for your organisation , a ready made

program or an online course - we have something for you .

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Tailored

Solutions Our most popular service, because we align the learning solution to your organisations unique

requirements, challenges and culture it increases the transfer of learning significantly which means

results are evident in the business quickly and sustainably.

Because the learning solution is designed specifically for you it reflects your brand and feels like an

in-house course. You get to keep the training materials for future delivery, we can even work with

your teams to equip them to deliver it themselves.

We start any tailored approach with a full fact find from which we can create a bespoke proposal for

agreement before the design commences. All our tailor made programs have clear agreed measures

of success which are measured throughout the project and summarised in our impact analysis.

Typical tailored solutions include:

Induction design and implementation� Induction design and implementation

� Performance improvement conversations and processes

� Coaching skills

� HR policy and procedure training

� Project management

� Leadership and management development

� Succession planning

� In-house training team development

� Presentation Skills

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Ready to Go

Solutions If you are looking for something ready to deliver in house or as an open program you can attend

with other businesses then our ready to go portfolio is designed for you.

. Each one meets our highest standards of QUALITY and is designed to make a direct impact through

our focus on transfer of learning into the business.

Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that

organisation or as an ‘open’ course where individuals can book directly onto the programme.

Our current open program schedule is available on our website.

We offer ready to go courses in the following subject areas:

Sales skills

Our cur

Sales skills

Service Skills

Business Development & Marketing

Personal Development

IT

Financial Management

Health & Safety

Leadership & Management (see leadership section)

Learning & Development (see L&D section)

HR & Recruitment (see leadership section)

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Sales Skills

Directory We offer a wide range of selling skills courses, if you are interested in any of the courses below

please contact us for an individual course fact sheet or to discuss how it can be tailored to your

business:

Our cur

Course Title F2F Online

Introduction to selling �

Effective telephone selling �

Sales Management & Coaching �

Selling skills for the 21st century �

Networking for success �

Negotiation skills �

Pitch perfect �

Call to order: converting telephone enquiries into sales �

Negotiating: tying the knot �

Sell it to me: Essential skills for all salespeople �

Steps for success: Professional sales skills �

Sales strategy development in a day �

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

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Service Skills

Directory We offer a wide range of service skills courses, if you are interested in any of the courses below


business:

Our cur


Service principles for success �

The complaint as a gift �

Repeat custom strategies �

Contact centre customer satisfaction �

Measuring customer satisfaction �

An inside job: Meeting internal customer needs �

Quality through customer service �

Customer care made PERFECT �

Making call centres more effective �

Steps to success: Professional customer service �

Telephone behaviour: the rules of effective communication �

Understanding customers �

Who sold you this then; effective after sales care �


Our cur

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Business

Development &

Marketing Directory We offer a wide range of business development and marketing courses, if you are interested in any

of the courses below please contact us for an individual course fact sheet or to discuss how it can be

tailored to your business:

Our cur


Finding your niche �

Developing your vision �

The Price is Right – value based pricing �

Marketing for small business �

Social media success �

Writing a business plan �

Running an online business �

Social Media Marketing for Dummies �

Analysing Information �

Using Information for decisions �

Freedom of information act �

Security �


Our cur

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Personal Development

Directory

We offer a wide range of personal development courses, if you are interested in any of the courses

below please contact us for an individual course fact sheet or to discuss how it can be tailored to

your business:

Our cur


Influencing Skills �

Assertiveness Skills �

Presenting with Impact �

Introduction to NLP �

Time Management �

Mindfulness in business �

Conflict Management (including DISC ®) �

30 ways to make more time �

Ideas into action �

Identifying self development needs �

If looks could kill: controlling your behaviour �

Manage own stress �

Managing Stress: manage your behaviour �

Team Spirit: how to be an effective team member �


Our cur

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IT Skills Directory

Face to Face and

Microsoft 2003 /2007 We offer a wide range of IT skills courses, if you are interested in any of the courses below please

contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Our cur


Microsoft Excel 2010 (introduction) �

Microsoft Excel 2010 (Intermediate) �

Microsoft Excel 2010 (advanced) �

Microsoft PowerPoint (2010) in a day �

Microsoft 2003 or 2007 (select version)

Access 2003/2007 (Introduction) �

Access 2003/ 2007 (advanced) �

Excel 2003/2007 (introduction) �

Excel 2003/2007 (intermediate) Excel 2003/2007 (intermediate) �

Excel 2003/2007 (advanced) �

Outlook 2003/2007 (Introduction) �

Outlook 2003/2007 (advanced) �

PowerPoint 2003/2007 (introduction) �

PowerPoint 2003/2007 (advanced) �

Publisher 2003 /2007 �

Word 2003/2007 (introduction) �

Word 2003/2007 (intermediate) �

Word 2003/2007 (advanced) �

Project 2003/2007 (introduction) �

Project 2003/2007 (advanced) �

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IT Skills Directory

Microsoft 2010

We offer a wide range of IT skills courses, if you are interested in any of the courses below please


Our cur

Course Title Online

Microsoft 2010

Access 2010 Level 1: Basic database tasks �

Access 2010 Level 2: Managing environment and tables �

Access 2010 Level 3: sorting, filtering and queries �

Access 2010 Level 4: Building forms �

Access 2010 Level 5: Designing reports �

Excel 2010 Level 1: Basic spread sheet tasks �

Excel 2010 Level 2: Creating cell data �

Excel 2010 Level 3: Formatting cells and worksheets �

Excel 2010 Level 4: Applying formulas and functions �Excel 2010 Level 4: Applying formulas and functions �

Excel 2010 Level 5: Presenting, sharing and analysing data �

Outlook 2010 Level 1: Managing the Outlook environment �

Outlook 2010 Level 2: Creating &formatting item content �

Outlook 2010 Level 3: Messages &contact groups �

Outlook 2010 Level 4: Objects, notes, tasks and Journal �

PowerPoint 2010 Level 1: Basic presentation tasks �

PowerPoint 2010 Level 2: Creating slide presentations �

PowerPoint 2010 Level 3: Using graphics and multimedia �

PowerPoint 2010 Level 4: charts, tables, transitions, animations �

PowerPoint 2010 Level 5: collaborating, preparing and delivering presentations �

Word 2010 Level 1: basic Word tasks �

Word 2010 Level 2: Formatting �

Word 2010 Level 3: Page layout and reusable content �

Word 2010 Level 4: Illustrations and graphics �

Word 2010 Level 5: References and hyperlinks �

Word 2010: Level 6: Sharing and maintaining documents �

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IT Skills Directory

ECDL and MOS

We offer a wide range of IT skills courses, if you are interested in any of the courses below please


Our cur

Course Title Online

European Computer Driving Licence

ECDL 2003 – bundle of 7 online courses �

ECDL 2007 – bundle of 7 online courses �

Microsoft Office Specialist Certification (MOS)

Access 2010 (MOS) �

Excel 2010 (MOS) �

Outlook 2010 (MOS) �

PowerPoint 2010 (MOS) �

Word 2010 (MOS) �Word 2010 (MOS) �

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IT Skills Directory

Web Design and

GraphicsWe offer a wide range of IT skills courses, if you are interested in any of the courses below please


Our cur

Course Title Online

ActionScript 1.6 �

ActionScript 2.0 �

AJAX �

CGI/Perl �

ColdFusion MX �

Digital SLR Photography for Dummies �

Dreamweaver 8 �

Dreamweaver CS4 �

Dynamic HTML �

Flash 8 �

Flash CS4 �

GUI Design �

HTML 5 for dummies �

Java SE 6 Programmer OCP 120-851 �

Java Web Services �

Javascript �

Microsoft .NET 2.0 Web Development MCTS 70-528 �

Paintshop Pro 5 �

Photoshop 7 �

Photoshop CS �

Photoshop CS4 �

PHP and My SQL �

Web Deign an d Graphics �

Web Publishing and Design with HTML 4.01 and XHTML �

XML �

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Financial Management

& Sage Directory

We offer a wide range of Financial Management courses, if you are interested in any of the courses

below please contact us for an individual course fact sheet or to discuss how it can be tailored to

your business:

Our cur


The Price is Right – value based pricing �

Cash Flow forecasting for success �

Cash accounting for the small business �

Cost – Benefit analysis �

Financial Environment �

Sage

Sage 50 Account s �

Sage Bookkeeping Stage 1 (course) �

Sage Bookkeeping Stage 1 (exam) Sage Bookkeeping Stage 1 (exam) �

Sage Bookkeeping Stage 2 (course) �

Sage Bookkeeping Stage 2 (exam) �

Sage instant accounts �

Staying afloat – a guide to cash flow �

The balance sheet barrier – basics of business finance �

Understanding accounts �


Our cur

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Health & Safety

Directory

We offer a wide range of Health & Safety courses, if you are interested in any of the courses below


business:

Our cur


HABC Foundation Food Safety �

Display Screen Equipment �

Fire Safety �

Health & Safety – Law & Practice �

Health & Safety for employees �

Health & Safety for employers �

Intro to Health & Safety �

Manual handling �

Risk Assessment Risk Assessment �

Slips, trips and falls �

Stress management for employees �

Stress management for managers �


Our cur

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Coaching

Services

Coaching helps you unlock your potential, see things from a

new perspective and have the confidence to achieve your

goals and much more.

We offer a range of coaching services, each one delivered by

highly experienced and qualified coaches.

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Coaching

Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching

is widely misunderstood, often confused with mentoring.

In a saturated market its hard to know how to select the right coach for you. At Sparkle we only

work with certified coaches, who have obtained mastery (as defined by the International Coaching

Federation). Mastery is only obtained through a blend of caching hours, coach training and

supervision which ultimately leads to certification.

We help our clients become successful, simple as that!

Executive Coaching

Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3

months. You bring the agenda, we help you create clarity and take accountable action. We

work with business owners and business leaders.

Performance Coaching

For employees and managers who want to achieve more in their role, develop towards a new

role or need to make changes.

DISC® Consultation and Coaching

We are licenced DISC® providers, complete the online profile and spend 2 hours with a

experienced DISC® facilitator who will help you understand how to use the information to

build better relationships, deal with conflict, manage a team or be more successful in sales.

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Leadership

Development

The capability of today’s leaders is directly attributable to the

success of a business. With this in mind the development and

engagement of leaders is a key source of sustainable

competitive advantage.

We offer a range of courses to support the growth of leaders.

We also offer coaching for leaders.

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Leadership

Development

Directory We offer a wide range of Leadership Development courses, if you are interested in any of the

courses below please contact us for an individual course fact sheet or to discuss how it can be


Our cur


Maximising Performance �

Coaching Skills for Managers �

Disciplinary Skills �

Managing and Preventing Grievances �

Employment Law for Managers �

Interviewing Skills �

Leading Change �

First Time Manager �First Time Manager �

Aspiring Manager �

Motivating Others �

Problem Solving for Managers �

Communicating for Success �

Managing Managers �

DISC® - Team Success �

Absence Management �

Developing others �

Emotional Intelligence for Managers

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Leadership

Development

Directory (eCourses) We offer a wide range of Leadership Development courses, if you are interested in any of the

courses below please contact us for an individual course fact sheet or to discuss how it can be


Our cur


Implementing Change �

James School Dinners – managing and living with change �

Planning Change �

Assert Yourself : learning to be assertive �

Briefing Skills �

Communication Process �

Producing project reports �

The art of writing a good report �

Jamie’s Kitchen: Fifteen lessons on leadership �Jamie’s Kitchen: Fifteen lessons on leadership �

Leadership �

Motivation �

Problem Solving Skills �

Managing Absenteeism �

Building a team �

Giving and Receiving feedback �

Going to a meeting: effective & constructive participation �

Jamie’s Kitchen: Fifteen lessons on teamwork �

Managing performance everyday: beyond appraisal �

Time Management �

Behavioural Interviewing: take the guesswork out �

Essentials of interviewing �

Ideas into Action �

The Unorganised: Manager: Organising yourself �

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Employment Law &

Compliance

Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below


business:

Our cur


Age Discrimination �

Challenging Behaviour �

Data Protection �

Disability Confident �

Diversity Challenge �

Gender Matters �

Religion & Belief �

Equality & Diversity �Equality & Diversity �

Sexual Orientation �

Valuing Diversity: Equal Opportunities for all �


Our cur

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The Leadership

Roadmap The Leadership Roadmap is a structured and tailored leadership and management development

program which builds capability in your team over a period of time. The in-house program is fully

aligned and tailored to your business and is a blend of training, on the job application and coaching .

Underpinning Knowledge &

Skills

Practical Application

Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical

application in the workplace. This means you can be sure that learning is retained and your

investment makes a contribution to your business.

We have a suite of over 40 individual subject areas all aligned to management & leadership. We

work with you to select the right modules for your people and ensure that the practical

elements are bespoke to your industry, culture and business. We offer coaching throughout the

programme and ensure your HR & Training strategy is fully aligned.

The Leadership Roadmap is also available as an open program – contact us for dates and locations

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Next Steps

If you are interested in any of our services or products please get in touch for more information

including pricing and a bespoke proposal (if applicable)

If you are an organisation who would like to work with us as extension of your business, offering our

products under your brand then please contact us to arrange a meeting so we can discuss this

further.

www.hr2day.co.uk

[email protected] Director

[email protected] Manager

T:01325 288 299

Head Office:

2 Endeavour Court

Lindfield Way

Darlington

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hr2day training portfolio

Documents

leadership development

skills courses

training program

courses microsoft

leadership roadmap

financial management

outsourced training

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