hr transformation @ auckland council people, process...
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HR Transformation @ Auckland Council
People, Process & Technology
Drew WilliamsHead of P&C Service & Systems
Operating model journey
Deloitte, 2015, P&C Current State assessment
0 – 2 2 – 4 4 – 6 6 – 8 8 – 10
Developing
The capability
is coming into
existence
Basic
The capability
is focusing on
fundamentals
Progressing
The capability
is in a state of
advancement,
making
progress
Advanced
The capability
is far along
and has made
substantial
progress
Market
Leading
The capability
is top of its
field exploring
new subjects,
and methods
2015
Current
state
Future
state
Tiered operating model
Self-service ‘First touch’ Specialists / Subject
Experts
Tier 1
Tier 0
Tier 2
HR issues,
activities and
requests
Tier 3
Escalations and workflow
Policy & Strategy / Centre of
Excellence
Decreasing % of issues / activities / requests resolved at each tier
Our Tier 0 and Tier 1 definitions
Tier 0 Tier 1
All aspects of service delivery that
are delivered solely through
systems support
All operational queries and
activities that take a total of 15
minutes or less to resolve
Systems journey
Basic
We have a strong HR management system with some basic workflow but paper is still required to support many processes, and
integration between core HR and talent or other processes is limited
Advanced
We have a fully functioning, global enterprise, integrated, near-paperless HR
technology landscape that includes enabling technology for most or all of HR
functions
Technology, data and information management
Tier 0 clean-up Tier 1 set-up
Āwhina adoption process
Customer queries
Queries resolved at Tier 1?
Employee CentralWhat a core HR solution should be
Why EC for Council
• Foundational SF HR module
• Future proof – plug in other modules
• Relevant and updated
• Global governance and single source of truth for people data and
HR transactions
• Smart execution of processes, also across system borders
• Reach & Engagement: Connect with hard to reach workforce
• Improve our strategic services while reducing risk and operational
strain
Designed for our Employees
HR Manager Employees Business Leaders
• Online ‘Internet’ experience:
Drag and drop, graphical and
easy to navigate
• Digital employee files, Access
to your letter of offer/contract
via EC
• Paperless: Initiate requests
• Mobility : Access and participate
in any experience via any
mobile device
Designed for our Managers
HR Manager Employees Business Leaders
• Single view for all P&C systems
• Approve & initiate all HR
processes
• Prepackaged dash boards and
reports
• Manage team on the go with
mobility
• Find people
Designed for P&C
• Org-Chart interface
• Single view into all global
workforce data
• Easy to perform employee
transactions
• Strong auditing & reporting
capabilities for regulatory
compliance
• Reduction of paperwork – digital
signatures/workflow
• Mass data updates
HR Manager Employees Business Leaders
Intelligent services – the future
• Triggered by employee events
• Consolidates all transactions relevant to the event
• Delivers HR processes in real-time
• Span multiple software components (SuccessFactors and non-
SuccessFactors)
• Learns from other users and makes recommendations
Time line – when and how
• RFP published, April 2017 contract to be signed
• Planning: Workshops
• Configuration/Testing - three stages
• Parallel Payroll
• Change Management
• Delivery mid FY 2018