hr then & now. a path to the next generation of hr tech
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NGA Human Resources confidential. 1
HR Then & NowA Path to the Next Generation of HR techMichael Custers & Ivan Mostien
NGA Human Resources confidential. 2
NGA HR: Let’s Make HR Work
8m+employees served on NGA-installed HR systems
150+Working with
8,000employees in 35 countries
1,000+HR system implementations
452m £FY2015 revenue | c. 640m USD
145Providing HR & Payroll services in
8 HCM platforms which NGA can deliver HR services on
25+1 out of 5of Fortune 500 companies
countries
languages supported in our HR service centers UK SMB
<500 employees
3 key market segments
UK Large & Mid-Market>500 employees
Enterprise
HR BPO & BPaaS clients 1969
In the business of HR & payroll since
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HR operating model+
People
Process
Technology
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“How can we know where we are going
if we don't know where we’ve come from…”
David McCulloughAmerican historian
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Mainframe
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Personal Computing
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ERP : integrated HR business processes
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Rise of Best-of-breed with Talent & Recruiting
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ERP deep pockets vs Cloud startups
Workday
SuccessFactors
SalesForce
Oracle/Peoplesoft/Taleo
SAP
2007: Core HR in the cloud
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History of HR profession & HR technology
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... – 1980 1980 – 1995 1995 – 2010 Today Tomorrow
• Payroll administration
• Payroll administration• Workforce Admin.• Timekeeping
• HR Reporting
• Payroll administration• Workforce Admin. • Timekeeping
• Recruiting• Talent• HR self-service
• Move of HR Reports to Dashboards
• Payroll administration• Workforce Admin. • Timekeeping
• Recruiting• Talent• HR self-service
• HR Dashboards• Predictive &
prescriptive analytics• App driven approach
HR Management Business Partner Strategy Enabler’Personnel’
HR tech
HR org
HRdelivery
GBS, BPaaS & Apps
? Corporate/central Finance driven
Standalone function HR in the business, Shared services & BPO
Legacy & Mainframe
Local applicationsPC based
ERP OnPremise Client/server Global & Cloud based
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“Atomization” of HR processes and technology
Payroll
HRComp Performanc
e MgmtEngage-
ment Learning
HR Admin
Leave Management Benefits AdminWellness/
Health
Recruit OnboardingEmployer Branding
Payroll
Travel Management
Time
Absence Mgmt
Workforce Planning
Recruit
Talent Mgmt
Benefits
HR
Payroll
Time
... – 1980 1980 – 1995 1995 – 2017 Today & Tomorrow ’Personnel’ HR Management Business Partner Strategy enabler
Legal & mainframe Local best-of-breed & PC-based ERP Onpremise / Client-server Global & Cloud-based platformCorporate/centra As a separate line of business HR in the business GBS, BPaaS & Apps & Shared services & BPO
Expense Management
Apps & integrations
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Your current HR systems landscape?
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Core
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ERP OnPremise Local PC based applications
HR metrics
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Time
... – 1980 1980 – 1995 1995 – 2010 Today TomorrowMainframe local PC solutions ERP Cloud HR-As-a-Service
What about the level of integration of HR systems?
What about the cost of HR Delivery?
What about the value and empowerment of HR?
Mainframe Cloud Solutions
How to solve this conundrum?
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Automation
Transactions & services
In-house Outsourced
Integration
Towards HR-as-a-Service, powered by a Digital Core
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Cloud-based HR data
‘Digital Core’
Apps & 3rd parties
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HR-As-A-Service thinking
1. Abandon legacy• Engineer for speed & agility
2. Adopt standards• For integration & interoperability
3. Enable automation & self-service• Organize transactions at lowest cost
4. As-a-Service• Platform-as-a-Service: strong core – versatile apps• Software-as-a-Service: HR in the cloud• Business Process-as-a-Service: outsource compliance risk
5. Flexible cost models• By-the-drink pricing • Scale up – scale down
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NGA Human Resources confidential. All rights reserved.
Questions to ask yourself & your CIO
1. What is our HR systems strategy? (Do we have one?)
2. Are our HR systems future-proof?
3. Are we able to pull HR data from HR systems quickly?
4. Do our HR systems enable a unified employee experience?
5. Does my HR Operating Model support my organization strategy? Does it drive employee engagement?
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