hr tech 2014 - hcm comes to stay at texas western hospitality

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HCM Comes to Stay at Texas Western Hospitality

HCM & Workforce Management

Presented by: Lisa Larson, COO, & Paige Sears, Director of HR, Texas WesternMark Benjamin, President, ADP Global Enterprise Solutions


HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014ADP: A Global Partner to Business

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• ADP serves more than 610,000 clients across 100 countries

• Reaching 99% of workers employed by multinational companies


HR TECHNOLOGY® CONFERENCE & EXPOSITION • OCTOBER 7 – 10, 2014

• 3 million mobile users

• Full suite of HCM software and services

• 1998: First cloud offering• Today: 450K clients in cloud

Evolving to Meet Global HCM Trends

• Benefits-administration: 15 million lives covered

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• Strategic• Marriage of software + service• Results-focused

The Texas Western - ADP Relationship

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Lisa Larson Chief Operating Officer

Paige SearsCorporate Director of HR



Texas Western: Be Extraordinary

• Lodging developer, owner and management company

• 30 years of successful history• 36 hotels across Texas and the

Western U.S.• Hilton and Marriott• Responsible for end to end

operations • Team of ~1,200 associates



Our Vision

To be the BEST hotel management company

• Where people want to work,• Guests want to stay,• Owners want to invest,

& together we grow!

Company Priorities &

Goals

Profit$

Guest Satisfaction

Market Share

Associate Engagement



Our HCM Objectives

• Attract and retain the best associates and managers

• Provide career development opportunities and build bench strength

• Offer competitive and compliant benefits options with easy enrollment

• Create SOPs to drive productivity• Enable visibility into the information we

need to most effectively run our business• Accommodate business changes efficiently• Technology that integrates



Life Before ADP• Recruiting new associates left

paper trail and full inbox• Communication with our diverse

associate team was a challenge• Compliance: an ongoing concern• Decentralized processes across

properties limited flexibility and made reporting difficult

• No place to store forms, policies, processes, or job descriptions

• Unable to effectively enforce accountability

Life After ADP



Driving productivity

Operational benchmarks & goals

Tax credit realization

Focus on quality hires and reduced turnover

Visibility performance by property, region, role

Streamlined open enrollment process

Partnering with ADP to Be Extraordinary

Company Priorities & Goals

Profit$

Guest Satisfaction

Market Share


Career Center

Business agility with complete HCM solution

Best practices and peer networking

Improved associate communications

Automated and mobile workflows



Driving productivity

Operational benchmarks & goals

Tax credit realization

Focus on quality hires and reduced turnover

Visibility performance by property, region, role



Profit$

Guest Satisfaction

Market Share




Streamlined open enrollment process

Career Center for career advancement

Best practices and peer networking

Improved associate comm’s

Automated and mobile workflows



Profit$

Guest Satisfaction

Market Share




Being Extraordinary with ADP Vantage HCM


Profit$

Guest Satisfaction

Market Share




The Platform: ADP Vantage HCM• Payroll• HR • Benefits • Time & Attendance• Recruiting (VE)• Background Screening &

Drug Testing Services• ADP Tax Credit Services

• Data Analytics• Mobile Tablet• Electronic I-9 and e-verify• Employment verification• Unemployment

Compensation Mgmt.• 401(k) Retirement Services• ACA Manager



Recent Actions – A Busy Year!

• Clock installation for the hotels

• Manager report access

• Analytics activated

• ADP Mobile Application rolled out

• Turnover reports created

• ADP ACA Manager in progress

• PTO grants change from bi-weekly to daily

• 2014 Annual Enrollment (2x)

• Hotel setups/transfers

• Roll out electronic e-I9 and eVerify to the hotels



Looking Ahead – HR

• Complete ADP Analytics rollout

• ADP Benchmarking• ADP Document Cloud• Move to ADP Recruitment

Management• Assessment

• Performance Management



Unlocking Business Potential Together

• Business partnership• Share priorities and assist with achieving objectives• Open communication and accessibility• Respect and appreciation for challenges and opportunities


HCM Comes to Stay at Texas Western Hospitality

HCM & Workforce Management

Presented by: Lisa Larson, COO, & Paige Sears, Director of HR, Texas WesternMark Benjamin, President, ADP Global Enterprise Solutions

hr tech 2014 - hcm comes to stay at texas western hospitality

Recruiting & HR