hr team meeting presentation 012512v6
TRANSCRIPT
1 Privileged and Confidential. For internal Kaplan use only.
Privileged and Confidential. For internal Kaplan use only.
January 2012
Kaplan University Group Human Resources
Improving the Employee Experience2012 Goals and Initiatives
2 Privileged and Confidential. For internal Kaplan use only.
Closing 2011 & Starting 2012
Our Team
HR & The Employee Experience− Including a Guest Star Appearance
2012 Priorities & Initiatives
Next Steps
Q&A
TODAY’S AGENDA
3 Privileged and Confidential. For internal Kaplan use only.
2011 - what made you proud?
2012 – what have you resolved to do differently?
4 Privileged and Confidential. For internal Kaplan use only.
Introducing….The 2012 KUG HR Team
5 Privileged and Confidential. For internal Kaplan use only.
New Team Member – Jovon Sheilds
6 Privileged and Confidential. For internal Kaplan use only.
KU Group HR
7 Privileged and Confidential. For internal Kaplan use only.
KU Recruiting
8 Privileged and Confidential. For internal Kaplan use only.
9 Privileged and Confidential. For internal Kaplan use only.
Employee Experience
Environment & Culture
Talent Acquisition
Talent Development
Total RewardsCommunicatio
n
Operational Excellence
10 Privileged and Confidential. For internal Kaplan use only.
Environment & Culture
Employee Experienc
e
Best Practices:• Fair and consistent actions• Mission driven employees with a sense of community• Individual accountability with leadership support• Recognition that personal aspirations matter• Attractive, energizing and fun place to work
Our 2012 Priorities & Initiatives• Action plans and comprehensive response to the 2012 employee
engagement survey• Creation or continuation of site based groups to drive engagement and put
fun into the workplace for all employees – FT, PT and remote!• Increased opportunities for volunteerism• Launch of internal brand
11 Privileged and Confidential. For internal Kaplan use only.
Roger LeeExecutive Director of Content Development
Guest Speaker
12 Privileged and Confidential. For internal Kaplan use only.
When we say something is “ours,” we take ownership. We give it meaning. We say, “I’ve put skin in the game, and I’m proud of it.”
That is what drives this concept. It’s a sense that what happens here is ours.
We, collectively and individually, make a difference.
13 Privileged and Confidential. For internal Kaplan use only.
14 Privileged and Confidential. For internal Kaplan use only.
Talent Acquisition
Employee Experienc
e
Best Practices:• Hire diverse, mission and culture driven talent• Attract employees who enjoy work• Assess talent using proven tools• Create outstanding onboarding experiences to ensure success
Our 2012 Priorities & Initiatives• Continue improvements in admissions hiring• Increase percentage of FT faculty where appropriate• Implement onboarding program – i.e. Compass• Expand use of interview toolkit and evaluate viability of assessment tools• Implement KBR at our campuses/LCs as appropriate
15 Privileged and Confidential. For internal Kaplan use only.
Talent Development
Employee Experienc
e
Best Practices:• Invest in high performing, high potential and highly engaged talent• Performance based career progression aligned with job level competencies• Maintain an inventory of talent and succession plans
Our 2012 Priorities & Initiatives• Change online Admissions career progression• Review/create FA career progression• Improve and expand the annual succession planning process• Ensure all high potential employees have a development plan• Continue LEAD program in South FL & internships in La Crosse• Offer learning opportunities to all employees through expansion of KapLearn
offerings and partnership with KU Operations L&D department
16 Privileged and Confidential. For internal Kaplan use only.
Total Rewards
Employee Experienc
e
Best Practices:• Create performance driven compensation plans• Offer work schedules that align with employees’ lives• Recognize and celebrate accomplishments – not always with cash• Offer easily accessible and relevant benefits
Our 2012 Priorities & Initiatives• Expand WFH and MyChoice programs• Timely distribution of bonus plans to employees who drive the P&L• Improve communication of benefits info to employees – benefits
statements, KUNet, Health Fairs• Investigate low cost ways to recognize employee service and specific
project assignments• Work with Compensation, complete job evaluations for HR organization
17 Privileged and Confidential. For internal Kaplan use only.
Com
municati
ons
Employee Experienc
e
Best Practices:• Timely, clear and ongoing two way communications• Clearly understood expectations and wide recognition of accomplishments• Continuous updates on company goals and achievements
Our 2012 Priorities & Initiatives• Host Lunch and Listens and other types of skip level meetings• Institute management level peer groups• Offer leadership meetings and ensure information is cascaded to all
employees• Publish Kaplan Way metrics• Increased executive visibility on KUNet and in Student Support Centers
18 Privileged and Confidential. For internal Kaplan use only.
Operational
Excellence
Employee Experienc
e
Best Practices:• Clear expectations for projects across the organization with no silos• 100% compliance – be on time, on budget, on target• Efforts to continuously improve are welcome and even expected• Instill trust and mitigate risk by always doing what you say you will do
Our 2012 Priorities & Initiatives• Expect 100% compliance on company required initiatives such as new hire
compliance training and performance appraisal completion• Effectively administer the 2012 engagement survey with > 80% participation• Handle every ER investigation thoroughly, including follow ups to ensure
cases are considered closed by all parties• Work with Kaplan Inc to update employee handbook & ensure faculty
handbook reflects integrated policies (campus, online) as appropriate
19 Privileged and Confidential. For internal Kaplan use only.
Create/confirm your 2012 Goals
Review information with your manager Create SMART performance goals for 2012 Leaders will create a roll up for the team
All HR team meeting in March – date TBD KUG Leadership team meeting follow up Professional development session hosted by Employment
Law team – Stephanie Hart and/or Jessica Margolin FUN
Look for continued updates throughout 2012 - THE DIFFERENCE IS US!
OUR NEXT STEPS
20 Privileged and Confidential. For internal Kaplan use only.
Last but not least….