HR & OD: Restructure & achievements

Pam Parkes, Divisional DirectorHuman Resources & Organisational Development Division

Scrutiny & Overview Committee5th June 2007

Aims & objectives

• Building a high performing, motivated workforce that is representative of the local community

• Becoming a local employer of choice• Able to compete for, and retain, talent

Context

• Best Value Review 2002: Croydon as an employer of choice

• Centralisation of HR & OD function September 2005

• Centralisation of Health & Safety April 2007

Year One: Key challenges

• Single Status• Performance management• Replacement payroll (CHRIS Project)• Management information• Sickness management• Policy reviews• CPA: Use of Resources• Staff engagement• Pace of legislation• Services to schools

Workforce overview

• 10,500 employees (headcount)• 4,000 centrally• 5,500 across 130 schools• Over 300 locations• £282 million spend on employees

(2007/08)

Best Value KPI’s

4.9%9.2%% disabled representation in workforce

20%13%% ethnic minority representation in workforce in top 5% of earners

28%28%% ethnic minority representation in workforce

7.7 days8.7 daysSickness absence

2006/072005/06

Our functions / responsibilities

• HR Consultancy• Organisational Development• Recruitment & Retention• Health & Safety• Performance management• Payroll (from 01/04/07)• HR Policy• Occupational Health• Learning & Development• Investors in People• Business & Performance Unit• Internal communications• Services to schools

Major Projects

• Single Status• CHRIS• Comensura• Recruitment Shared-services• HR Benchmarking project• Performance, Development &

Competency Scheme• Tackling sickness absence• THINK Customer

Attainment in 2006/07

Recruitment

• New website• 100% jobs on-line• Shared-services consortia• Comensura• Reduced recruitment costs• Chief Executive recruitment

Attainment in 2006/07

Staff engagement

• Staff survey: ‘Your voice’• Staff magazine: ‘The Loop’• Flexible working reviewed• Improved communication channels• Focus groups• Staff briefings

Attainment in 2006/07

Supporting Managers

• Sickness records improved• People Matters• HR Advice line / surgeries• Training for policies• Management briefings

4,300

4,400

4,500

4,600

4,700

4,800

4,900

2004/05 2005/06 2006/07 2007/08

Attainment in 2006/07

Improving information

• Sickness monitoring reports• CHRIS implementation• Data audit• Human Capital Benchmarking• Staffing data• Establishment control• Workforce profile

Attainment in 2006/07

Services to schools

• Maintained buy-back• Statutory returns improved• Dedicated website• Link consultants• Increased revenue• Schools.comm• Improved payroll• Legionella / Fire notices addressed

Profiling Croydon – Leading in London

• HR Improvement Programme (Capital Ambition)

• National Organisational Development Programme

• HR Benchmarking project (Valuentis)• Performance, Development & Competency

Scheme (PDCS)• National conference speakers

– Mediation– Human Capital Management

Attainment in 2006/07

Developing the business model

• Best practise model – reviewed annually– Advice line– Improving manager capability

• Lead business partners in each department• Shared and traded services – business

development• Learning & development restructure• Health & Safety centralisation

Challenges for 2007 - 2010

• Implementation of Croydon’s People Strategy• Completion of Single Status• Employee / Manager self-service (CHRIS)• Recruitment & retention• RELEASE• Shared-services• Traded service development• Performance management• Organisational performance improvement• Leadership and management development• Learning & development• Organisational well-being• Investors in People• Corporate Performance Assessment / JAR• HMRC Audit