hr consultancy firm

8/14/2019 HR Consultancy Firm

1/38

Table of Contents

S.No. Topic Page No.

1. Executive Summary 2

2. Profile: Bloom Solutions 3

3. Vision, Mission & Values 4

4. Company Overview 5

5. Services: Bloom Solutions 6

6. HR Services: Bloom Solutions 8

7. Clients: Bloom Solutions. 11

8. Basic Concepts. 13

9. Survey Questionnaire 15

10

.

Data Analysis & Interpretation 20

11

.

Research Findings &

Recommendations

39

1


2/38

Executive Summary

HR Consultancy Firm offers its customers a continuum of services to meet

their HR needs throughout their business cycle. These firms mainly

specialize in Recruitments (Talent Search), Flexi Staffing (Flexi Talent),

Training, HR Services, Institutional Services and Assessment Centre. Nation

wide network of offices enables the company to meet the needs of its

Clients, including the world's largest multinational corporations and Major

corporations of India Inc, as well as small and medium size enterprises in all

industry sectors.

These firms have succeeded in changing its strategy to Globally Service

Clients by embracing the entire range of HR Services. Thus, raising

productivity through improved quality, efficiency and cost-reduction to

enable Clients to concentrate on their core business activities.

Bloom Solutions has aggressively expanded its network which is intrinsic to

their strategic plans. Consequently, they are opening our doors to more

applicants and employers each year with a broader range of excellent

available positions to fill and a healthier base of candidates to place in those

jobs.

PROFILE: BLOOM SOLUTIONS.

Bloom Software Solutions is a privately owned company offering

2


3/38

Off-shore outsourcing and development services. The services and solutions

are designed with a focus on secure and scalable business systems. Through

the low cost, high quality and reliable software services, we serve our clients

giving them value for money and thus client satisfaction.

Bloom Software Solutions works in a flexible environment for offering

Off-shore outsourcing and software development process, adjusting as per

the clients' requirements. Quality work is a prerequisite for every task

undertaken at Bloom Software Solutions.

Attempting to provide world-class services, they always strive to provide

quality work and consider "every effort counts". Excellent and consistent

quality at low cost is what drives the business and the company plays by

rules of the game.

People are the key resources in any service industry. Company highly values

its people and their performance. Bloom Software Solutions ensures

providing an environment to develop their skills and offers them a

rewarding career.

Culture at Bloom Software Solutions is governed by:

3 Is - Innovate Constantly, Illuminate its environment & Integrate with

knowledge sharing.

VISION

To earn global admiration as an IT Outsourcer, by building and

3


4/38

maintaining long lasting relationship with people and technology

and deliver functional software and excellent services.

MISSION

To lead in the various avenues of Software Outsourcing market,

implements novel ideas in project development and deliver cost

effective and required solutions to its prospective clients.

VALUES

We cherish and nurture our values and interactions with all our

employees and clients. We have high regards for individual value

that creates a transparent atmosphere ensuring outstanding

teamwork and rapport, built within the company. We promise tolive up to our values.

COMPANY OVERVIEW:

Bloom Software Solutions technology and process expertise is the

foundation of all of our service offerings. Bloom Software Solutions clients

have discovered the unbeatable combination of the highest-quality services

with the unmistakable bottom-line benefits of software outsourcing.

4


5/38

Bloom Software Solutions Delivers:

--- On-demand access to over 2,800 highly skilled professionals worldwide.

--- Real cost savings by combining local and offshore IT development

Capabilities.

--- Fastest delivery with 24x7 operations.

--- Quality in everything they do.

--- Leading edge technology and research with applied R&D organization.

--- Proven track-record of successes world-wide in projects of all scale and

Dimensions.

SERVICES PROVIDED BY BLOOM SOFTWARE

SOLUTIONS:

1. Product Development:

Product Development is a complex process and requires deep expertise to

deliver a robust product. Recognized as an Off-shore Product Development

5


6/38

leader, Bloom Software Solutions understands the associated challenges,

and with its vast experience, has devised strategies to overcome them.

2. Migration & Porting:

Bloom Software Solutions is a migration and porting specialist who can take

care of cross platform compatibility challenges, while the Client can stay

focused on product innovation. Bloom Software Solutions has specialized

skills in this domain and has enabled several technology companies migrate

their products to newer technologies.

3. Web Designing & Multimedia:

Bloom Solutions is an expert in website template design, portal

development, Flash multimedia, brand creation and web based graphics.

They have an integrated team of web designer, creative designers, writers,

web programmers and web marketing professionals to make web site more

attractive as well as content reach. On the bases of their customize web

design process they are different from typical web design companies. They

have built a reputation for creating a lot of web portals for Governments,

Corporate as well as in Offshore World.

4. Infrastructure Solutions:

Maximize ROIs while one benefits from higher quality of services and

innovative solutions to your business challenges with Infrastructure

Solutions from Bloom Software Solutions.

They provide a comprehensive infrastructure assessment & consulting,

implementation & migration, project & program management, security, and

6


7/38

support services to organizations worldwide.

HUMAN RESOURCES SERVICES OFFERED BY BLOOM

SOLUTIONS:

Bloom Software Solutions is a leader in the HR Services industry, offering

customers a continuum of services to meet their HR needs throughout their

business cycle. They specialize in Recruitments (Talent Search),

Flexi Staffing (Flexi Talent), Training, HR Services, Institutional Services

and Assessment Centre. Nation wide network of offices enables the

7


8/38

company to meet the needs of its Clients, including the world's largest

multinational corporations and Major corporations of India Inc, as well as

small and medium size enterprises in all industry sectors.

Bloom Software Solutions has succeeded in changing its strategy to

Globally Service Clients and as India's Premier HR Company embraces the

entire range of HR Services .Thus, raising productivity through improved

quality, efficiency and cost-reduction to enable clients to concentrate on

their core business activities. The main aspects of HR Services are:

a). Skill Areas:

We specialize in the practice of recruiting and resource management and

apply this expertise across a breadth of technology stacks. Categorized

below are some of the skills we have provided to our clients.

b). Recruiting Talent:

Bloom Software Solutions Account Leaders and Technical Recruiters

understand the technology areas and are experts at assessing the client

requirements, interpreting them and qualifying the candidates using the

Bloom Software Solutions's own sourcing methodology perfected over the

years. As is required by changes in technology, the Account team members

undergo continuous training in IT areas and resourcing methodologies. They

are also members of recruiting SIGs (Special Industry Group) where they

share and learn industry best practices.

8


9/38

They qualify candidates through strict adherence to the traditional and time-

tested process of multi-point contact, in-person interviews, tech-checks and

reference checks. They recruiters develop a strong understanding of a

candidate's skills, preferences, strengths and weaknesses to ensure the best

match in terms of assignments, as well as to help them further their career.

As required by their client, we also perform a background check and drug

testing.

c). Value Proposition:

Value Proposition to their clients is made up of several essential success

criteria while offering IT staffing services.

d). Experience:

Their professionals understand the technology challenges that companies

face and have the skills to provide qualified resources to our clients. They

specialize in the practices of recruiting, staffing and resource management.

e).Cost Savings:

Pyramid offers its clients our services utilizing a competitive, small

company cost structure, thereby maximizing savings to our clients. They

clients save 20-30% over their existing cost by employing our services.

f).Quick Turnaround:

Their average response time to a job requisition is less than 2 business days.

They achieve a quick response by developing access to a local, readily

available consultant pool. In some instances or with some special skills, they

9


10/38

utilize the services of sub-tier relationships. They have identified key

partners that specialize in niche technology areas. This allows them to bring

their expertise to the benefit of our clients.

g). Closed Positions:

Providing long term, on-time talent to an organization is the essence of

Human Resource Consulting. Bloom Software Solutions's methodology of

managing top, middle and junior management hires is based on the

foundation of establishing the bonafide of the candidate. Keeping the

industry pre-requisites firmly in mind, their team selects aspirants with an

in-depth understanding of your organizations discrete identity. Focused

conversations with the candidate draws out a vital fact file outlining his

conditioning, personal goals, ideal job, trust mechanism, etc. A complete

brief such as this arms us to effortlessly place a round peg in a round hole.

Bloom Solutions Executive Search team has intense experience of working

with some of the most discerning organizations.

MAIN CLIENTS OF BLOOM SOLUTIONS FOR

HR SERVICES

1. AMD India.

2. Mindtree Consultancy Firm.

3. Tata Consultancy Services.

4. Challaw Law Firm.

5. Wipro Ltd.

6. HCL Technologies.

7. Hewlett Packard (HP).

17.TCGI Information Tech.

18.INS Zoom Software Solutions.

19.Eagle Software Solutions.

20.Perot Systems Ltd.

21.ITPL Technologies.

22.Fragomen Software Solutions.

23.Global Edge Software Ltd.

10


11/38

8. CMS Computers.

9. Fakhoury Law Group.

10.Oracle.

11.Huawei Technologies.

12.Novozymes Ltd.

13.Proteans Software Solutions.

14.Sasken Communications.

15.Subex Technologies.

16.Symphony Services.

24.Geodesic Information Systems

25.Mphasis Solutions.

26.Pico Systems Ltd.

27.Sapient Technologies.

28.MaFoi Consultancies.

29.SLK Software Systems.

30.L&T Infotech.

31.Vedior Software Solutions.

32.Dell India Pvt. Ltd.

11

1. Atrenta Solutions.

2. Rambus Pvt. Ltd.

3. Usi Technologies.

4. Broadcom Pvt. Ltd.

5. Intel India Ltd.

6. Netlogic Pvt. Ltd.

7. Cognizant Ltd.8. Convergys Pvt. Ltd.

9. ITC Infotech.

10. Logix Micro Systems.

11.Nvidia Technologies.

12.SAP India Pvt. Ltd.

13.Siemens Systems.

14.Delphi Pvt. Ltd.

15.FCG India Ltd.

16.Hughes Software Systems.17. Honeywell Technology Ltd.

18. iGATE Global Solutions Ltd.


12/38

RESEARCH OBJECTIVE:

The research objective is to understand the client satisfaction level for the

Human Resource Services provided by Bloom HR Consultancy Firm.

This provides a summary of survey results critical for Human Resource

Services. The results highlights the satisfaction levels, benefits & non-

benefits of the clients of Bloom HR Consultancy Firm. The report gives a

scope for Bloom HR Consultancy Firm to provide better Human Resource

Services to its clients and maintain a long run relationship with its clients so

that they can get benefited by Blooms HR Services.

Demographic Summary:

Provides a breakdown on the amount of clients by the demographic group.

Dimensions Summary:

Provides a summary of aggregate scores by the Performance Dimensions.

12


13/38

Distribution of Scores:

Provides detailed results for each question asked in the questionnaire of the

survey.

Written Comments:

Describes the written feedback as provided by clients.

Ten common concepts to measure the satisfaction levels of theclients towards its HR Consultancy Firm with respect to

Human Resource Services are as follows:

1. Knowledge and Client rating for the Consultancy Firm.

2. Quality & Standard of the Human Resource Services.

3. Quality of Client Service.4. Future availing possibility of the clients.

5. Knowledge, Standard, Attitude, Professionalism, etc. of the IT

Recruiters.

6. Time taken to close a particular Job requirement by the firm.

7. Methodology and Procedure of the IT Recruiters to undertake a Job

requirement.

8. Possibility of handling complex job requirements.

9. No. of job approvals through the consultancy firm to the client in a

period of one month.

13


14/38

10.Quality and Standard of the candidates approved by the consultancy

firm to its client.

SURVEY QUESTIONNAIRE

Dear Customer: Please help us serve you better by taking a couple of

minutes to tell us about the service that you have received so far. We

appreciate your business and want to make sure we meet your

expectations.

1. How did your company come to know about Bloom Software

Solutions?

o Other IT Companies.

o Other Consultancy Firms.

o Internet.

o Magazines & Newspaper.

o Through professionals.

2. Are you satisfied with the services from Bloom Solutions?

o Extremely satisfied

14


15/38

o Very satisfied

o Neutral

o Very dissatisfied

o Extremely dissatisfied

3. What was the quality of customer service you received from the

recent experience with Bloom Solutions?

o Excellent service.

o Satisfactory service.

o Unsatisfactory service.

4. For the future Job Requirements how likely are you going to avail

the services from Bloom Solutions?

o Definitely would avail.

o Probably would avail.

o Might or might not avail.

o Probably would not avail.

5. Did Bloom Solutions IT Recruiter?

o Quickly identify the problem.

o Appear knowledgeable and competent.

o Help you get appropriate candidates.

o Handle issues with courtesy and professionalism.

6. How much long did it take to get the appropriate candidates for a

particular Job requirement?

15


16/38

o Around 15 days.

o Between 15 to 30 days.

o More than a month.

o The job requirement is still not closed.

7. What is your perception about Bloom Solutions IT Recruiters?

Strongly

Disagree

Somewhat

Disagree

Neither

Agree or

Disagree

Somewhat

Agree

Strongly

Agree

IT Recruiters

are well

trained.

[] [] [] [] []

IT Recruiters

are well

supervised.

[] [] [] [] []

IT Recruiters

adhere to

professionalstandards of

conduct.

[] [] [] [] []

IT Recruiters

act in clients

best interest.

[] [] [] [] []

Overall, I am [] [] [] [] []

16


17/38

satisfied with

the IT

Recruiters of

Bloom

Solutions.

8. What degree of confidence did you have in the

knowledge/professionalism of the IT Recruiter(s) who provided

the service(s) from Bloom Solutions?

o Confident.

o Not Confident.

o Cant Say.

9. Are you satisfied with the methodology and procedure in which

Bloom Solutions processes the job requirements?

o Extremely satisfied.

o Very satisfied.

o Neutral.

o Very dissatisfied.

o Extremely dissatisfied.

10. According to you can Bloom Solutions handle complex Job

Requirements in the IT field?o Definitely can handle.

o Cant say.

o Surely cannot handle.

17


18/38

11. What is the approximate number of the job approvals through

Bloom Solutions in a period of one month?

o 50 approvals.

o More than 50 approvals.

o Less than 50 approvals.

12.The candidates short listed by Bloom Solutions, do they satisfy the

all the criteria for getting selected to the client company and are

those the appropriate candidates?

o Most of them satisfy.

o Some of them satisfy.

o Few of them satisfy.

13. Thinking of similar services offered by other companies, how

would you compare Bloom Solutions services?

o Best, based on experience.

o Similar service.

o Worse, based on experience.

14. Would you recommend Bloom Solutions to another Software

Company looking for consultancy services?

o

Yes.o No.

o Might or might not.

15.Overall, how would you rate Bloom Solutions for its HR Services?

18


19/38

Chart 1

18%

30%

18%

10%

24%

Other IT Companies.

Other Consultancy

Firms.

Internet.

Magazines &

Newspaper.

Through professionals

o Excellent service.

o Good service.

o Average service.

o Unsatisfactory service.

Thank you for your feedback. We sincerely appreciate your honest

opinion and will take your input into consideration while providing

services in the future. If you have any comments or concerns about this

survey please let us know.

DATA ANALYSIS AND INTERPRETATION

Table 1: How did your company come to know about Bloom SoftwareSolutions?

19

Options No. of Respondents Percentage

Other IT Companies. 9 18

Other Consultancy Firms. 15 30

Internet. 9 18

Magazines & Newspaper. 5 10

Through professionals 12 24

Total 50 100


20/38

Chart 2

40%

48%

10%

2%

0%Extremely satisfied

Very satisfied

Neutral

Very dissatisfied

Extremely dissatisfied

The above table and chart shows that most of the companies came to know

about Bloom Solutions through other consultancy firms dealing in same or

different field i.e., 30%. Professionals in the same or different field also

have much to know about Bloom Solutions i.e., 24%. Internet also serves as

a major source of information about Bloom Solutions along with other IT

Companies dealing with Bloom Solutions i.e., 18%. Then finally Magazines

and Newspapers act as a source i.e., 10%.

Table 2: Are you satisfied with the services from Bloom Solutions?


Extremely satisfied 20 40

Very satisfied 24 48

Neutral 5 10

Very dissatisfied 1 2

Extremely dissatisfied 0 0

Total 50 100

The above table and chart shows that 48% of Blooms clients are satisfied

with its HR services and 40% of clients are extremely satisfied and have no

complaints about Blooms HR services. 10% of the clients are both satisfied

and dissatisfied depending upon the situation i.e., they are neutral. Finally

20


21/38

2% of the clients are dissatisfied with Bloom Solutions based on some

experiences. So overall the maximum no. of clients are satisfied with Bloom

Solutions HR Services.

Table 3: What was the quality of customer service you received from the

recent experience with Bloom Solutions?

Options

No. of

Respondents Percentage

Excellent service. 18 36

Satisfactory service. 30 60

Unsatisfactory service. 2 4

Total 50 100

Chart 3

36%

60%

4%

Excellent service.

Satisfactory service.

Unsatisfactory service.

The above table and chart shows that on the basis of the recent experience

with Bloom Solutions around 60% of the clients received a satisfactory

service and 36% of the clients received excellent service from Bloom

Solution. Only 4% of the clients received unsatisfactory service due to some

21


22/38

Chart 4

68%

24%

8% 0%

Definitely w ould avail.

Probably w ould avail.

Might or might not avail.

Probably w ould not avail.

reasons. Therefore, Bloom Solutions provides good and commendable

service to its clients.

Table 4: For the future Job Requirements how likely are you going to

avail the services from Bloom Solutions?

The above table and chart shows that for the future job requirements 24% of

the clients would avail the HR services of Bloom Solutions as usual and

68% of the clients would definitely without any doubts avail the services of

Bloom Solutions. Only 8% of the clients would are not sure whether to avail

22


Definitely would avail. 34 68

Probably would avail. 12 24Might or might not avail. 4 8

Probably would not avail. 0 0

Total 50 100


23/38

Chart 5

18%

10%

14%28%

24%

6% 0%A & B

A & C

A & D

B & C

B & D

C & DAll of the above.

the services or not. Therefore maximum no. of the clients are satisfied with

the HR services of Bloom Solutions and would like to avail the services in

the future too.

Table 5: Did Bloom Solutions IT Recruiter?

A. Quickly identify the problem.

B. Appear knowledgeable and competent.

C. Help you get appropriate candidates.

D. Handle issues with courtesy and professionalism.Options Respondents Percentage

A & B 9 18

A & C 5 10

A & D 7 14

B & C 14 28

B & D 12 24

C & D 3 6

All of the above. 0 0

Total 50 100

23

The above table and chart shows that around 28% of the clients feel that Bloom

Solutions IT Recruiters are knowledgeable and competent and help get appropriate

candidates. 24% feel that IT Recruiters are along with knowledge and competency they

can handle requirements very well. 18% feel that the IT Recruiters are knowledgeable,

competent and quickly understand the job requirement. 14% feel that they can quickly

identify the requirement and can handle the requirement very well. 10 % feel that they

quickly identify the requirement and help get appropriate candidates. 6% feel that they

help get right candidates and can handle situations well.


24/38

Chart 6

40%

40%

16%4%

Around 15 days.

Between 15 to 30 days.

More than a month.

The job requirement is still

not closed.

Table 6: How much long did it take to get the appropriate candidates

for a particular Job requirement?


Around 15 days. 20 40

Between 15 to 30 days. 20 40

More than a month. 8 16

The job requirement is still not closed. 2 4

Total 50 100

The above table and chart shows that 40% of the clients feel it took 15 to 30

days to get appropriate candidates through Bloom Solutions. 16% feel that it

took more than a month to get appropriate candidates. For 4% of the clients

the job requirement is still not closed due some reasons. Therefore overall

24


25/38

Chart 7 (a)0%

4%

12%

36%

48%

Strongly Disagree

Somew hat disagree

Neither agree nor disagree

Somew hat disagree

Strongly Agree

Bloom Solutions is able to provide the service in the time specified by its

client.

Table 7: What is your perception about Bloom Solutions IT Recruiters?

Ques a) Are the IT Recruiters are well trained?


Strongly Disagree 0 0

Somewhat Disagree 2 4

Neither agree nor disagree 6 12

Somewhat Agree 18 36

Strongly Agree 24 48

Total 50 100

From the above table and chart 36% of clients somewhat agree that Bloom

Solutions IT Recruiters are well trained with their work and 48% strongly

agree that the IT Recruiters are very well trained with the work. 12% of the

clients are not sure. Only 4% somewhat disagree that the IT Recruiters are

25


26/38

very well trained based on some experiences. Overall, Bloom Solutions IT

Recruiters are very well trained by the company and know their job well.

Ques b) Are the IT Recruiters are well supervised?



Somewhat disagree 0 0


Somewhat Agree 15 30


Total 50 100

Chart 7 (b)0%

0%

20%

25%55%

Strongly Disagree

Somew hat disagree


Somew hat disagree

Strongly Agree

The above table and chart shows that 66% of the clients strongly agree that

the Bloom Solutions IT Recruiters are well supervised and 30% somewhat

agree that Bloom Solutions IT Recruiters are well supervised. 24% of clients

are not sure about Bloom Solutions supervision. Overall, IT Recruiters of

Bloom Solutions are very well supervised by the management.

26


27/38

Ques c) Do the IT Recruiters adhere to professional standards of

conduct?

Options No. of Respondents PercentageStrongly Disagree 0 0



Somewhat Agree 9 18


Total 50 100

Chart 7 (c)

0%0%0% 18%

82%

Strongly Disagree

Somew hat disagree


Somew hat disagree

Strongly Agree

The above table and chart shows that the 82% of the clients strongly agree

that Bloom Solutions IT Recruiters adhere to professional standards of

conduct and 18% somewhat agree with the statement. Overall, Bloom

Solutions IT Recruiters are true professionals and adhere to professional and

corporate standards of conduct.

Ques d) Do the IT Recruiters act in clients best interest?


27


28/38




Somewhat Agree 5 10


Total 50 100

Chart 7 (d)

0%0%0% 10%

90%

Strongly Disagree

Somew hat disagree


Somew hat disagree

Strongly Agree

The above table and chart shows that 90% of the clients strongly agree that

Bloom Solutions IT Recruiters act in clients best interest and 10%

somewhat agree about the statement. Overall, Bloom Solutions IT

Recruiters fully work for clients best interest and are interested in clients

growth as much as possible.

Ques e) Are you satisfied with the IT Recruiters of Bloom Solutions?





Somewhat Agree 5 10

28


29/38

Chart 7 (e)

0%0% 6% 10%

84%

Strongly Disagree

Somew hat disagree


Somew hat disagree

Strongly Agree


Total 50 100

Table 8: What degree of confidence did you have in the

knowledge/professionalism of the IT Recruiter(s) who provided the

service(s) from Bloom Solutions?

Options No. of Respondents PercentageConfident. 43 86

Not Confident. 0 0

Cant Say. 7 14

Total 50 100

29

The above table and chart shows that 84% of clients are fully satisfied with the IT

Recruiters of Bloom Solutions and 10% are not so satisfied.6% of the clients cant say

whether they are satisfied or not. Overall Bloom Solutions IT Recruiters keeps there

clients fully satisfied and they truly work for their clients interest.


30/38

Chart 8

86%

0%14%

Confident.

Not Confident.

Cant Say.

The above table and chart shows that 86% of the clients have full confidencein the IT Recruiters of Bloom Solutions and 14% of the clients are not sure

about their confidence level. Overall, the clients have full trust, faith &

confidence in the knowledge and professionalism of IT Recruiters of Bloom

solutions.

Table 9: Are you satisfied with the methodology and procedure in which

Bloom Solutions processes the job requirements?

Options Respondents Percentage

Extremely satisfied. 12 24

Very satisfied. 34 68

Neutral. 4 8

Very dissatisfied. 0 0

Extremely dissatisfied. 0 0

30


31/38

Total 50 100

Chart 9

24%

68%

8%

0%

0%

Extremely satisfied.

Very satisf ied.

Neutral.

Very dissatisf ied.

Extremely dissatisf ied.

The above table and chart shows that 68% of the clients are satisfied with

procedure and methodology in which Bloom Solutions processes the job

requirement and 24% of the clients are extremely satisfied and have full

confidence in the way Bloom solutions works for them. 8% of the clients are

not sure whether and are neutral about the statement. Overall, Blooms

Solutions works and adopts the methodology suitable and favorable by its

clients.

Table 10: According to you can Bloom Solutions handle complex Job

Requirements in the IT field?


Definitely can handle. 42 84Cant say. 8 16

Surely cannot handle. 0 0

Total 50 100

31


32/38

Chart 10

84%

16% 0%

Definitely can handle.

Cant say.

Surely cannot handle.

The above table and chart shows that 84% of the clients believe that the

IT Recruiters of Bloom Solutions can handle any type of job requirement

whatever amount of complexity it may have and 16% are not sure about the

handling of complex requirements by Bloom Solutions IT Recruiters.

Overall, the clients believe in the capability and potential of the IT

Recruiters of Bloom Solutions.

Table 11: What is the approximate number of the job approvals through

Bloom Solutions in a month?


50 approvals. 8 16

More than 50 approvals. 3 6

Less than 50 approvals. 39 78

Total 50 100

32


33/38

Chart 11

16%

6%

78%

50 approvals.

More than 50 approvals.

Less than 50 approvals.

The above table and chart shows that 78% of the clients make less than

50 job approvals in a month through Bloom Solutions, 6% more than 50 job

approvals and 16% have around 50 job approvals in a month.

Table 12: The candidates short listed by Bloom Solutions, do they satisfy

the all the criteria for getting selected to the client company and are

those the appropriate candidates?


Most of them satisfy. 41 82

Some of them satisfy. 7 14

Few of them satisfy. 2 4

33


34/38

Chart 12

82%

14% 4%

Most of them satisfy.

Some of them satisfy.

Few of them satisfy .

Total 50 100

The above table and chart shows that 82% of the clients say that most of the

candidates satisfy their criteria in the candidates short listed by Bloom

Solutions, 14% of the clients say that some of them satisfy and 4% say only

a few of them satisfy there criteria for selection. Overall, maximum no. of

candidates short listed by Bloom Solutions are the right and potential

candidates for its clients.

Table 13: Thinking of similar services offered by other companies, how

would you compare Bloom Solutions services?


Best, based on experience. 28 56

Similar service. 22 44

Worse, based on experience. 0 0

Total 50 100

34


35/38

Chart 13

0%

56%

44%

0%Options

Best, based on

experience.

Similar service.

Worse, based on

experience.

The above table and chart shows that 56% of the clients feel that services

provided by Bloom Solutions is better than other consultancies in the same

field, 44% feel that almost the services provided by Bloom Solutions is the

same as compared to other consultancies and their is no difference and none

of the clients feel that Bloom Solutions services is worse than other

consultancies. Overall, the services provided by Bloom Solutions is par

above excellence than other consultancies.

Table 14: Would you recommend Bloom Solutions to another Software

Company looking for consultancy services?


Yes. 38 76

No. 0 0

Might or might not. 12 24

Total 50 100

35


36/38

Chart 14

76%

0%

24%

Yes.

No.

Might or might not.

The above table and chart shows that 76% of the clients would recommend

Bloom Solutions to other software companies looking for consultancy

services and 24% of the clients are quite not sure whether they would

recommend Bloom Solutions to other companies or not.

Table 15: Overall, how would you rate Bloom Solutions for its HR

Services?

Options Respondents Percentage

Excellent service. 17 34

Good service. 28 56

Average service. 5 10

Unsatisfactory service. 0 0

Total 50 100

36


37/38

Chart 15

34%

56%

10% 0%

Excellent service.

Good service.

Average service.

Unsatisfactory service.

The above table and chart shows that 56% of the clients feel that BloomSolutions provide good service and 34% feel that Bloom provides excellent

service as they are fully satisfied with the firm. 10% of the clients feels that

Bloom Solutions needs little more improvement in their service and feel that

the firm provides average service. Overall, Bloom Solutions provides

commendable service which is very much satisfied by its clients.

RESEARCH FINDINGS & RECOMMENDATIONS:

1) Maximum numbers of Blooms clients are satisfied with its Human

Resource Services and also with standard, quality & professionalism

of the IT Recruiters of Bloom Solutions.

2) On the basis of the survey and its results Bloom Solution still has to

improve its procedure and methodology of undertaking job

requirements according to some clients.

37


38/38

3) Bloom Solutions has to increase the number of its IT Recruiters as

more and more job requirements would come in the future from its

clients through various recruitment sources. The only recruitment

source prevailing in Bloom Solution is recruitment through Job

Portals like Monster.com, Knaukri.com, Timesjob.com, etc. or

through employee referrals.

4) Some clients who are not so much satisfied with Human Resource

Services of Bloom Solutions due to some reasons, for them Bloom

Solutions has to take necessary measures such as standardization of

the service and the IT Recruiters, increasing the pace of closing jobrequirements, more effectiveness of the methodology and procedure

used by Bloom Solutions to close job requirements, ensuring

customer satisfaction to the fullest, increasing the no. of job approvals

in a month and ensuring the capability of the IT Recruiters to

undertake complex job requirements.

5) Enhancing the level of training and development of the IT Recruiters

in Bloom Solutions from the prevailing level and enhancing the

recruitment and selection procedure for the IT Recruiters.

hr consultancy firm

Documents