hr at the heart of improvement jan sobieraj managing director for nhs and social care workforce...
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HR at the Heart of Improvement
Jan Sobieraj
Managing Director for NHS and Social Care Workforce
Department of Health
8th November 2011
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• Challenges
• Where does HR fit?
• Opportunities
HR at the Heart of Improvement
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• up 8.5% to 565,153 between October 2010 and March 2011, compared with previous six month period
• 5,012 incidents resulted in death or severe harm
• 35,349 resulted in moderate harm
• 136,348 resulted in low harm
Patient Safety Incidents
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Appraisals
• 77% of staff were appraised
• just under a third said their appraisal was well-structured
• only 67% were appraised with PDPs
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ORSA results
• 73.7 % doctors completed appraisal in last year
• 51.7% of designated bodies had a medical appraisal policy that met the requirements of responsible officer regulations
• 30.2% had a policy for rehabilitation, remediation and targeted support
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Question:
If a friend or relative needed treatment I would be happy with the standard of care provided by this trust.
Response:
37% either strongly disagree, disagree or neither agree nor disagree.
NHS Staff Survey 2011
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The QIPP Challenge
Agency costs
£300m
Staff absence
£20bn savings
£555m
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Sickness Absence Reductions
3.0%
3.5%
4.0%
4.5%
5.0%
Mar-10 Jul-10 Nov-10 Mar-11 Jul-11 Nov-11 Mar-12 Jul-12 Nov-12 Mar-13 Jul-13 Nov-13 Mar-14
Achieved
Required
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Organisational Development
Training and Development
Remuneration
Workforce Planning
Industrial Relations
Recruitment and Selection
HR Roles
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?
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The HR Manager’s Wheel
The HR Manager’s
Wheel
I am the change agent
I am the talent manager
I manage relationships
I am the business partner and coach
I am the HR expert
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My Challenge to you
• Appraisals
• Leadership Development
• Staff Satisfaction
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NHS Leadership Academy: To develop outstanding leadership in health
• A development hub
• Catalyst for developing, sustaining and promoting leadership
• A beacon of best practice and centre of excellence
• Pushes boundaries of current thinking and public confidence is ensured
What are our plans?
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Timescales for NHS Leadership Academy:
• In shadow form 1st January 2011
• Operational from April 2012
• 3 year strategy
NHS Leadership Academy
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Staff satisfaction – the evidence
Patient Satisfaction (%)
77.39
80.86
76.78
75
77
79
81
low medium high
staff engagement
• Where staff engagement is high, patient mortality rates are low
Hospital Standardised Mortality Rate (100 is Expected Rate)
97.77
95.55
103.24
95
100
105
low medium high
staff engagement
• Staff satisfaction is linked to patient satisfaction
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Ensuring every role counts
Supporting personal
development
Promoting a healthy and safe
work environment
Enabling involvement in
decision making
Staff engagement
Delivering great management and
leadership
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A Large Teaching Hospital
OUTPATIENTS
230,000 New Appointments
770,000 Follow-up
76,000 DNAs
190,000 Patient Cancelled
150,000 Hospital Cancelled
29% 1 appointment only
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The Next Few Years
At a time of recession, HR is more about developing people. Instead of
recruiting, there may be different ways to do the work or to re-train our
existing staff, and HR needs to be part of the group that provides these
new solutions.
HR Magazine November 2011
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Our Pledge to Staff
• clear roles and rewarding jobs that make a difference to patients
• personal development and access to training
• support to maintain staff health, well-being and safety
• engagement in decisions that affect staff and the services they provide
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NHSFoundation
Trusts
NHSTrusts
Independent and 3rd sector
providers
Primary care providers
NICE1
Health Education England
Department of Health
Public HealthProviders3
Social Care Providers3
Nat
ion
al
Lo
cal
Other Government Departments
System Overview: April 2013
Health Research Authority
Care Quality Commission
Healthwatch England
Information Centre2
Public Health England
MHRA
Professional regulators
NHS Trust Development Authority
Monitor
Clinical Commissioning Groups
Local Education & Training Boards
Local Authorities
Local Healthwatch
Health and Wellbeing Boards
NHS Outcomes Framework Social care Outcomes FrameworkPublic health Outcomes Framework
NHS Commissioning Board