hpw consumer behaviour is transforming the hotel industry
DESCRIPTION
Consumers are becoming increasingly demanding when it comes to hotels. With more travellers considering factors like quality of customer service and ease of booking alongside the standard of a hotel’s facilities, those in the industry need to take notice of important details such as the purpose of people’s visits, their expectations, how they are influenced and their preferred methods of making a reservation. http://www.thinkhotels.com/blog/2013/12/18/consumer-behaviour-transforming-hotel-industry/