hp software emea performance tour 2013 · hp service anywhere solves extended business needs...
TRANSCRIPT
HP Software EMEA Performance Tour 2013
Zurich, Switzerland September 18
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Service and Portfolio Management Highlights
Robert Kreher PMPPractice Leader – IT Strategy, Planning & Governance
HP Software
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Automating the management of IT services
Service & Portfolio Management
Strategy to
Portfolio
Requirement to Deploy
Request to Fulfill
Detect to Correct
ProjectPortfolio
Management
Application LifecycleManagement
Agile ManagerService Manager
Business Service
Management
Asset Manager
Universal Discovery
UCMDB
Service Anywhere
Executive Scorecard
ApplicationPortfolio ManagementCloud & Automation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
Managing the entire service lifecycle from strategic demand to operational support
HP Service & Portfolio Management
Service and Portfolio Management
Signatures for compliance
Codeless configuration
Context-basedcollaboration
Market-leadingdiscovery
Strong project workflow engine
Asset Management
Automate discovery and dependency mapping of hardware, software, servicesUniversal CMDB and Universal Discovery
IT Service ManagementIntegrate and automate service management and optimize the quality of IT services
Service Manager Service Anywhere
Strategy, Planning, and Governance IT Executive Scorecard
Application Portfolio Management
Real-time control of investments, portfolios, and resourcesProject & Portfolio Management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
Connected end to end to simplify the management of IT services
HP Service & Portfolio Management
Service and Portfolio Management
Signatures for compliance
Codeless configuration
Context-basedcollaboration
Market-leadingdiscovery
Strong project workflow engine
Asset Management
Universal CMDB and Universal Discovery
IT Service Management
Service Manager
Strategy, Planning, and Governance IT Executive Scorecard
Application Portfolio Management
Project & Portfolio Management
Service Anywhere
ALM
Cloud & Automation
BSM
ALM/QC
Agile Manager
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6
Automating the management of IT services
Service & Portfolio Management
Strategy to
Portfolio
Requirement to Deploy
Request to Fulfill
Detect to Correct
ProjectPortfolio
Management
Application LifecycleManagement
Agile ManagerService Manager
Business Service
Management
Asset Manager
Universal Discovery
UCMDB
Service Anywhere
Executive Scorecard
ApplicationPortfolio ManagementCloud & Automation
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Service & Portfolio Management Highlights
Themes
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
Social Self-Service
Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, …)
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
New User Interfaces
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11
Tablet Support
Service Manager Self-Service
Project & Portfolio Management
Tablet Support for SRC and PPM
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
Smartphones Mini Apps
Project & Portfolio Management Apps
Service & Asset Manager Apps
Use Case Focused Smartphone Apps
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
Cloud 360° – powered by HP IT Executive ScorecardUnderstand & consolidate Cloud cost and performance
Set correct service offering price based on deployment cost
Prove cloud ROI
Track and understand LOB’s usage of the various services
Auto data consolidation from CSA and providers (Amazon, vmware)
360° view - finance and performance aspects in a single page
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14
Solution overview
HP Asset Manager Cloud System Chargeback
Enabling cost recovery for IT resources based on usage
• Chargeback and show back
Cost transparency to understand cloud services true costs
• Role-based cost control
Simple to manage and easy to use
• Great user experience
• OOTB charge back rules and reports
5
Simple billing to charge for IT consumption of virtual and cloud resources based on actual usage
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Service & Portfolio Management Highlights
Products
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19
Assess and Manage Applications
HP Application Portfolio Management Highlights
Centralized repository of applications, business processes, organizations, owners, businessobjectives and servers
Application dependency mapping and graphing(apps, processes, servers, locations, organizations)
Powerful analysis and visualization experience
Built-in survey distribution and processing engine
Strategic decision support to manage and optimize the application portfolio based on
• Quantitative data
• Qualitative data
Built-in hand-over to PPM
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20
Comprehensive software asset management
HP Asset Manager 9.40 Highlights
Software Asset Management for Oracle• Aligned with UD for Oracle LMS
SKU Library• Extended asset library: 180,000+ Stock Keeping
Units (SKUs)
Usability and User Interfaces• Revamped UI, usability improvements• Revamped reports and dashboards
Mobile Device Management• Management of phones and SIM cards• Mobile leasing contract management
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.21
Agile governance
HP PPM 9.21 Highlights
Improved user & mobile experience
Enhanced Governance over SW Development Lifecycle
• HP Application Lifecycle Management integration: easily integrate application changes and view project quality
• HP Agile Manager integration: manage multiple agile products and view real-time progress at a glance
Integrated Waterfall/Agile Project Management
• Sub-project management
• Enhanced status reports
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.22
All product views are illustrations and might not represent actual product screens.
HP Service Manager 9.32 Highlights
Process Designer help desk for interaction, incident, and problem management
Custom field support for mobility services
Service Request Catalog
• SRC tablet support
• Dynamic field & value support
• OOB fields/sections in SRC checkout panel configuration
IPv6 support
Accelerating the configuration of new help desk services
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23
HP Service Anywhere Highlights
Codeless Configuration - Simple and powerful tailoring suiteForm, table and task editor
Process Designer
Simplified processes with HP best practicesService Desk
Incident Management
Problem Management
Change Management
Configuration Management
Social CollaborationMultiple sessions with multiple incidents and interactions
Self-service portalSelf Service Ticketing
Simplified access administrationCentralized user and role administration
Authentication against customer LDAP
Decreased on-boarding with user data from customer’s LDAP
User data caching for improved performance
IntegrationsWeb services, email, and Connect-It
Data and config upload and downloadData upload of Locations, organizations, groups, user & CIs
Utilities to move customizations between SaaS systems
Automatic regular updates3-4 automatically deployed updates per yearCustomer configurations untouched
99.9% availability guarantee
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.24
HP Service Anywhere Solves extended Business Needs
Win-win between business & IT
SaaS service desk integrates with central IT
IT continues to control integration, data security and governance
Line of Business, Satellite Organizations, Remote SitesService Providers
Central IT HP Service Manager
RemoteSite
LoB
DecentralServiceDesks
powered byService Anywhere
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.25
Discovery, inventory, & application dependency mapping
HP Universal Discovery 10.01 Highlights
Powerful discovery in a single product
• Agent, agent-less, hybrid & passive
• Application dependency mapping for 180,000 discovery patterns
• Software utilization
Comprehensive inventory discovery
• Software application library of 35,000+ Application versions, 10,000+ rules
• Easy zone management
• Discovery troubleshooter
Oracle inventory Verified by Oracle
DDMA
Data Center Configuration
Virtualization/ Cloud
Database Clusters
Enterprise Applications Middleware
Inventory
Servers Desktops Laptops
Software w/ Utilization
Network Devices
DDMI
(option)Passive Discovery
Real-Time Environment Changes
RUM
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.26
HP Universal CMDB 10.01 Highlights
Enterprise Ready
• Multi-tenancy for Enterprise/MSPs
• Improved UCMDB security and history management
• Active-active HA for read operations
• Greater push capability for UCMDB adapters
Data Exploration
• Advanced topology visualization techniques in UCMDB UI
• Powerful search engine for natural language queries
Faster Time to Value
• Intuitive modeling UI for business service owners
• Data quality and similarity policies
• Out-of-the-box policy content and wizards
with UCMDB Configuration Manager and UCMDB Browser
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
Follow us…hp.com/go/itsmhp.com/go/serviceanywherehp.com/go/assetmanagementsoftwarehp.com/go/ppmhp.com/go/cms
Twitter#HPITSM#HPPPM