hp operations orchestration: a maestro in your data … · “hp oo is a general itpa tool, and its...
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© Copyright 2013 Vivit Worldwide
HP Operations Orchestration:
A Maestro in your Data Center
October 18, 2013
© Copyright 2013 Vivit Worldwide
Brought to you by
Vivit Chapter India: New Delhi
Led by:
Naveen Chhabra
www.vivit-worldwide.org
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Hosted & Presented by
Naveen Chhabra
Cloud Solutions Architect
HP Software
Manish Balooja
Director – Cloud & Automation
HP Software
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Are you ready for this?
The Digital Universe in 2020: Big Data, Bigger Digital Shadows, and Biggest Growth in the Far East,” IDC research sponsored by EMC Corp., December 2012.
“2012 Internet Trends (Update),” Meeker, Mary, and Wu, Liang, Kleiner Perkins Caufield Byers, May 2012. 2013 Future of Cloud Computing survey, North Bridge
Venture Partners with GigaOM Research, June 19, 2013.
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It all adds up to ...
• Complexity of the infrastructure
• Cost of operations
Co
st
Complexity
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More Complexity: IT Silos
Siloed operations management is time consuming
and is error prone
IT consumers and users
App Security Network Server Database Storage
IT teams and administrators
QA
Mobile Dev Test Enterprise user Partner user LOB user
Release
Infrastructure,
platforms,
services
●● ●●
Storage Physical/Virtual
servers Network Public/Managed
services
Platforms,
databases,
middleware
Many silos of
IT teams and
infrastructure
Many manual
handoffs
Too many point tools
and GUIs to interact
with
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The increasing cost dimension
Spent on IT Management
IT management
as %age of
datacenter IT
operations costs
Source: Automation and Orchestration for Effective Datacenter Operations, IDC technology spotlight sponsored by HP, June
2013.
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Simplify with Orchestration
Automate tasks
Orchestrate processes
2
1
IT consumers and users
App Security Network Server Database Storage
IT teams and administrators
Infrastructure,
platforms,
services
●● ●●
QA
Mobile Dev Test Enterprise user Partner user LOB user
Release
IT P
roc
es
s A
uto
ma
tion
& o
rch
es
tratio
n
• Eliminate manual handoffs
• Reduce errors
• Improve staff efficiency
• Bridge silos
• Reduce number of tools
Storage Physical/Virtual
servers Network
Public/Managed
services
Platforms,
databases,
middleware
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What is Orchestration?
Orchestration is the coordination of the proper sequence of steps of processes based on best practices so automated IT operations and tasks are completed in the right order and with the desired outcome.
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The HP Solution
“HP OO is a general ITPA tool, and its use
cases are broad reaching from monitoring
tools, service desk tools, virtualization
and cloud management.
Recent enhancements include RESTful
APIs for scaling and clustering, and an
online community for sharing workflows. HP
OO has broad adoption and continues to
show up on our client shortlists.”
Gartner: “Know the IT Process Automation Vendor Landscape
to Shortlist the Best Vendors for Your Organization” – August
2013
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HP Leads the market – Star performer
InformationWeek: Report on IT Process Automation, October 2011
Gartner “Uses of IT Process Automation Tools: The
Changing Vendor Landscape” January 2012 Data Center
Conference survey placed HP Operations Orchestration as
the leading vendor chosen for ITPA.
InformationWeek: Bending the 80/20 Barrier: IT Automat ion Is Just the Star t, April 2011
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Self healing remediation
NSRI
Mean-Time-to-Repair reduced from 2-3 hours to
seconds.
Investment Bank
65% of alerts automatically remediated with
$5M annual savings
Products
HP Operations Orchestration
HP Operations Manager, HP SiteScope
HP IT Service Manager & non-HP ITSM
High cost - dependency
on senior experts to
remediate
Long “Mean Time to
find somebody and fix”
- Many IT silos and tools
Cannot keep up with
1000s of incidents/month
to resolve
CHALLENGES
Automate closed loop incident
processing and remediation
SOLUTION
Reclaim 1000s of hours of
Level 2/3 expert’s
productivity
Eliminate manual clicks and
repair or recover in seconds
Save $100K/week by
reducing high severity
alerts by 50-90%
VALUE
1. Capture
incident
3. Annotate
tickets
2. Triage
events
4. Orchestrate
flows
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Delays
Typical incident management
without orchestration 68,000 raw
events
collected daily
Actionable
events
5000 Events
Tier 1 Operations
Manual Operations
1. Correlation
2. De-duplication
3. Prioritization
Multiple GUIs
No fix
Escalate and
manual
handoff
Tier 2 Administration
No fix
Escalate and
manual
handoff
Infrastructure Applications
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Typical incident management
with HP Orchestration 68,000 raw
events
collected daily
Actionable
events
1. Correlation
2. De-duplication
3. Prioritization
Repair in seconds
Automatic-actions to fix
common problems
Automate advanced
troubleshooting
Corrective actions using
complex workflows
●● ●●
Storage Physical/Virtual servers Network Public/Managed
services
Platforms,
databases,
middleware
Complete audit trail
Reports and ROI metrics
Enriched Incident
records 5000 Events
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Agility with IT service request
fulfillment
IAG Insurance
100+ man hours reclaimed per month across 5
simple scenarios
US Retailer
4 hours of training costs and time saved per
employee
Products
HP Operations Orchestration
HP IT Service Manager & non-HP ITSM
HP Cloud Service Automation
High cost - dependency
on experts for repetitive
tasks
Many manual steps
and handoffs cause
delays and errors
High volume of low
priority service requests
CHALLENGES
Orchestrate and fulfill IT
requests from the business
SOLUTION
More than 75%
efficiency by
reclaiming1000s of
hours
Consistent service
experience in minutes
instead of hours and days
Highly scalable with
automation of repetitive
requests
VALUE
1.Capture
requests
3.Annotate
tickets
2. Identify
process
4.Orchestrat
e flows
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Typical Service Request without
Orchestration
Add user Add DNS
Add
backup
Add to
domain
Create
SharePoint manual
handoff manual
handoff
Manual
Operations
Manual
Operations
Manual
Operations
Delay between hrs to days
for every manual hand-off
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Typical Service Request with
HP Operations Orchestration
Service requests fulfilled at the click of a button
Automatic-actions to
implement change
Re-usable automation
and flows
E2E service requests
using workflows
●● ●●
Storage Physical/Virtual servers Network Public/Managed
services
Platforms,
databases,
middleware
Complete audit trail
Reports and ROI metrics
Knowledge captured in
process automations
Add user Add DNS
Add
backup
Add to
domain
Create
SharePoint
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Problem IAG spent over $100K in 12 months
with an external vendor using a tactical
automation method. The automation
ideas continued to grow however the
budget didn’t, it was clear this
approach wasn’t sustainable.
Transforming the IT model
22
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Improving IT staff efficiency
23
• $264,040 monthly cost avoidance with automation
• Decreased from 3 days to 15 minutes the Software Deployment Lifecycle
• Security Patch Management and Application Health Checks completely automated requiring no manual intervention
“HP OO has enabled our staff to focus their time and effort on more complex tasks instead of repetitive, mundane tasks increasing their job satisfaction.” – George Cassar, Sr. Automation Specialist, Insurance Australia Group Ltd.
Transformed the IT model with HP Automation and Orchestration
• HP Operations Orchestration
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Problem
HCA was challenged with
providing its customers with the
ability to provision services at
will
Increase the quality of IT service delivery
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Automation improves service
deployment
• Reduced service deployment time from 53 days down to 90 minutes
• Reduced by > 75% the time it takes to execute tasks/processes
• Realized a ROI within <3 months
“We were able to reduce our service deployment
time using HP OO. This was a tremendous
success from our customers perspective”
– Jim Beard, IT Professional, HCA Inc.
Transformed Service Delivery with Automation and Orchestration
• HP Operations Orchestration
© Copyright 2013 Vivit Worldwide
HP Operations Orchestration
Incident
Mgmt
& Service
fulfillment
Disaster
Recovery
Application
Deployment
SAP
Orchestration
Heterogeneous
80+ HP and non-
HP integrations
Easy to use
3-5x easier than
any competitor
Time to value
500O+ operations
out of box
Industry leading IT run-book and process automation solution
Insurance Provider
13,000 man hours reclaimed quarter across
provisioning, request fulfillment and maintenance tasks
Tata Consulting Services
1M savings for Incident remediation and service
provisioning with 200% efficiency gains
75% efficiency
gains in run
book
execution
$250K+ return
in first 3 months
15,000+ flows
run
concurrently OO
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75% efficiency gains
in
run book execution
Orchestrate IT tasks and processes
>75% reduced time
to execute tasks and
processes after
implementation
Easy to use 3-5x
easier than any
competitor
Scalable. Content Rich. Easy to use. Leader.
HP
Advantage
Time to value $250K+ return in first 3
months
© Copyright 2013 Vivit Worldwide
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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