hp - document life - 6apr2012
DESCRIPTION
TRANSCRIPT
HP Solutions for Document based Business Process
Cristian Gilmeanu – Head of IPG MES April 6, 2012 - Bucharest
Agenda
• IPG MES Intro
• HP approach to Enterprise
• HP Workflow Solutions
• Why HP
3 ©2010 HP Confidential
Innovation
IPG MES Snapshot
Results
ecoSOLUTIONS
ePr in t Center
8 of the top 10 GLOBAL FSI FIRMS ARE HP MPS CLIENTS
INSURANCE FIRMS ARE IPG SOLUTIONS CLIENTS
HEALTHCARE FIRMS ARE IPG SOLUTIONS CLIENTS
GLOBAL TELCO FIRMS ARE HP MPS CLIENTS
MANUFACTURING FIRMS ARE HP MPS CLIENTS
7 of the top 10
CUSTOMER BASE INCREASED BY
IN LAST THREE YEARS
25B
53% 3000+
150% ANNUAL PAGES UNDER CONTRACT
2011 TCV GROWTH MPS CLIENTS
Recognition
Named HP #1 in MPS
#1 MPS Provider
HP Named “Leader” in
Completeness of Vision
©2010 HP Confidential 4
4
BUILDING OUT “THE STACK” Extensive portfolio
HP partnered
solutions
HP acquired solutions/services
HP developed solutions
HP devices
Smart
Web
Printing
Universal
Print Driver
Output
Server
HP partnered solutions
HP applications
CLOUD
MPS Smart
Decision
Suite FutureSma
rt
RETAIL
PHOTO
SOLUTIONS
FO
UN
DA
TIO
N S
OF
TW
AR
E, S
ER
VIC
ES
AN
D
SO
LU
TIO
NS
©2010 HP Confidential 5 5 ©2010 HP Confidential
10–
30%
50
%
25
%
HP’s Strategy in Enterprise
Key Trends & Needs Outcomes Strategy
• Automate paper-based processes
• Improve information Security
• MFP on-ramp and off-ramp
• Network-based management tools
• Fully utilized devices
• Toner fulfillment and maintenance
• Device/Vendor consolidation
• Improve user device ratios
• Reduce environmental impact
6.1
% o
f re
ve
nu
e s
pe
nt o
n d
ocu
me
nts
MANAGE ENVIRONMENT
OPTIMIZE INFRASTRUCTURE
IMPROVE WORKFLOW
MA
NA
GE
D P
RIN
T S
ER
VIC
ES
IMPROVEMENT IN
DOCUMENT PROCESSING
INCREASE IN
DEVICE UTILIZATION
COST REDUCTION
Fragmented Burdened Office Costs
P.6
Organizational Processes
Workflow
Infrastructure
Management
10% 28% 47% 5% 5% 5%
Source: ALL Associates Group
End User Time • Computer Interaction
• Output Equipment Interaction
• Preparation, Collection, and Finishing
• Problems, Errors, and Mistakes
Document Management • Document Storage and Archival
• Document Retrieval
• Document Distribution
• Document Capture and Indexing
Visible
Hard Costs • Hardware
• Consumable
s
• Maintenance
• Paper &
Power IS Support • End User
• Device Management
• Output Management
• Network Management
IS Infrastructure • Network
• Application
Programming
and Maintenance
• Software
and Licensing Administration,
Purchasing,
and Facilities • Facilities Costs
• Product/Service Acquisition
Processes
• Contract and Billing
Processes
• Internal Service Delivery
The full costs are often not realized…
HP’s suite of services is scalable and flexible
4/19/2012 7 © 2011 Hewlett-Packard Corporation. The information contained herein is subject to change without notice. HP Confidential
HP Managed Print SERVICES
-- Asesment, Discovery and Design
- Hardware financing
- Implementation
- Educational (training)
- SLA based maintenance services
- IMAC services
- monitoring and reporting services
- Toner cartridges and
imaging drums
- Maintenance Kits
- Staples
… proactively delivered
all over the country.
…used supplies
retrieval and recycling.
- Laserjet MFPs
- LaserJet printers
-Designjet printers
-Business InkJet
- Accessories
- Printing solutions
HP MPS Model (Managed Print Services)
Services Consumables Hardware
…based on a 4 years Full Service contract, with flexible billing options
…the HP “turn-key” printing solution
Job Accounting – How it Works
10 4/19/2012
Job tracking data
•User I.D.
•User machine
•Print Server
•Pages processed
•Paper size
•Media type
•Number of copies
•Duplex information
•Color/monochrome pages
•Print/copy/fax/e-mail jobs
•Cost Center
•Time printed
•Job Title
11
Secure & pull printing: exemplu
PUSH
system
2) Documentele sunt stocate in HDD-
ul echipamentului pana cand sunt
eliberate de catre user
SAP R/3
Server
Cerere
PULL
system
1) Documentul e trimis catre server
2) Documentul e stocat securizat in server
3) User-ul poate aduce documentul catre ORICE echipament, prin cod PIN, card de proximitate sau
magnetic, amprenta…
1) Documentele sunt trimise criptate catre o anume imprimanta
12
Reduce Costs
Streamline Workflows
Preserve Capital
Mitigate Risks
Improve Productivity
Decrease Environmental
Impact
Key Business
Benefits
HP’s Managed Print Services Delivering proven business benefits
©2012 HP Confidential
13 19 April 2012 HP Confidential
HP’s approach to enterprise printing
O p t i m i z e i n f r a s t r u c t u r e
M a n a g e e n v i r o n m e n t
I m p r o v e w o r k f l o w
C u s t o m e r n e e d s
R e d u c e c o s t s
I m p r o v e I T a n d b u s i n e s s e f f i c i e n c i e s
I m p r o v e b u s i n e s s o u t c o m e s
C u s t o m e r b e n e f i t
B a l a n c e p r o d u c t i v i t y a n d c o s t s
I n c r e a s e I T p r o d u c t i v i t y a n d
s y s t e m a v a i l a b i l i t y
S t r e a m l i n e w o r k f l o w s a n d
i n c r e a s e c o m p l i a n c e
R O I
Managed Print Services
CO
ST
P
RO
DU
CT
IVIT
Y
/
Industry trends:
• Up to 95% of business decisions are based on a document.
• Information is doubling every 18 months.
• 85% of business information is unstructured.1
• Storage of these documents is an issue.
• You can't find information when you need it.
– Slow to respond to customers
– Slow to respond to the marketplace with innovation
– May not be in compliance with security regulations
1IDC
HP capture solutions overview
Unstructured Paper or Electronic Documents
Capture
Process and transform
Route
Scanners or MFPs initiate the scan process Indexing and categorizing via control panel
OCR/ICR Data correction
Data extraction
Data validation
Encryption/ decryption files
Forms recognition and management
Zone recognition
Notification options
Barcode recognition
Image enhancement and management
File conversion
Reports Mail Fax Shipping Documents Applications Contracts Invoices
HP end-to-end, comprehensive solutions Bridging paper and digital workflows
16 19 April 2012 HP Confidential
© 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Customer Communication Management Solution
Exstrea
m
For Collaborative Enterprise
Your business challenges
18
Streamline processes for communicating
with customers
Reduce heavy load & work peaks for IT
Reduce print/mail production costs
Attract, retain, and grow customers
Reduce expensive calls to customer service
HP Exstream Values for your Business
• Reduce costs by as much as 80% through simplified document design and production and reduced paper and postage
• Get compliant communications to customers faster as much as 85% faster by streamlining business processes and giving marketing and business users collaboration tools
• Attract, retain, and grow customers by improving the customer experience and improving response rates as much as 10x
19
From the customer’s point of view
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Web self-service Customer
service
Front office employee
Bills and statements
Carol Variable
Messaging and
customer data
Personalized
message
Continue Continue
P
Carol, Text Network allows you to send and receive unlimited text messages between friends and family. Sign up now at www.NetGlobal.com
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Jane
Customer data
Web-service
collected data
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System data
Insert timely,
relevant
messages at run
time
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Marketing user
123-456-7890
Nationwide+ Data Access
SmartEssentials
SmartEssentials+
SmartEssentials+ Data Access
Nationwide
Nationwide+ Data Access
Nationwide+ Data Access P
Submit Submit
Update
notification
Submit Submit
Jane S Jones 509 555 5149
2357 Baker Street Cell Com
Lexington KY 40515
carolmjones
Login Login
P
123-456-7890 Continue Continue
It was a pleasure speaking with you, Carol. Have fun at the big game on Friday!
Text usage data
triggers text
message
Continue Continue Continue
Working with interactive document
21
Create image
pick lists
Create
sections of
editable text
Protect required
content
Interactive communications
Reduce
complexity
• Enterprise platform for all communications
• Interactive, on-demand, and structured document applications
• Data / content agnostic
• Multi- channel support
Streamline
document
processes
• Rapid development
• Business user control
• Automated workflows
• Automated conversion utilities
• Reduced testing
Improve
customer
experience
• Incorporate current content in real time
• Customer’s language/preferred channel
• Integrated cross-sell promotions and offers
• Ensure compliance
The HP Exstream difference It’s not IF you can do it, but HOW you do it that counts
22
CLAIMS CORPORATE
CONTENT POLICY
ADMINISTRATION WEB PORTAL ECM Enterprise
content
Delivery
channel
PRINT/MAIL
FULFILLMENT
SMART PHONE WEB EMAIL/FAX CUSTOMER-FACING
EMPLOYEES
REDUCE COMPLEXITY with a proven enterprise platform, based on open standards, for all customer communications regardless of complexity, variability or customer-preferred delivery channel
23
Interactive On-demand Structured
scheduled or
real-time
customer-
preferred delivery
channel
HP CUSTOMER COMMUNICATION SOLUTIONS
TAKE THE FAST TRACK TO BETTER COMMUNICATION
24
with one, enterprise platform to design, create, manage, and deliver all communications
STREAMLINE DOCUMENT PROCESSES
Output and production workflow
Design and deployment
Data and content integration
Testing
Interactive communications
Remote collaboration
25
Design and deployment
XML files Data files ODBC Corp content Web services SOAP Message queues Others
Edited Live document
DXF DDA
Browser- based
designer
Design Manager
Design
database
Package file
Testing tools Postal sorting and bundling
Print outputs Electronic outputs
Live documents
LiveRepository and
LiveWorkflow LiveEditor
PDF Quark InDesign
Production output and testing tools
Data and content integration
Intelligent, interactive documents
On-demand delivery
• Local print
• Save as PDF
Designer
HP Exstream architecture Based on open standards
Getting started with HP
The information contained herein is subject to change without notice
Conduct a program or
workshop
• HP Imaging & Printing
Strategy Consultation
• Print Policy Workshop
• Industry Workshop
Perform an
assessment
• Managed Environment
Assessment
• Eco Printing
Assessment
• Workflow Discovery
Optimize your
business results
19 April 2012 26 HP Confidential
Build a plan with consultations, workshops, and assessments
© 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Happy HP MPS Customers in Romania
27 4/19/2012
Thank you
4/19/2012 29 The information contained herein is subject to change without notice