LASERJET PRO 200 COLOR MFP

Service Manual

M275nw

HP LaserJet Pro 200 color MFP M275nw

Service Manual

Copyright and License

2011 Copyright Hewlett-PackardDevelopment Company, L.P.

Reproduction, adaptation, or translationwithout prior written permission isprohibited, except as allowed under thecopyright laws.

The information contained herein is subjectto change without notice.

The only warranties for HP products andservices are set forth in the express warrantystatements accompanying such products andservices. Nothing herein should beconstrued as constituting an additionalwarranty. HP shall not be liable for technicalor editorial errors or omissions containedherein.

Part number: CF040-90969

Edition 1, 10/2011

Trademark Credits

Microsoft, Windows, Windows XP,and Windows Vista are U.S. registeredtrademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STARmark are registered U.S. marks.

Important Safety Notice

Warning: This product includes a cameraarm that is used to photograph documents.This camera arm is not intended to be usedas a handle or carrying device. To carry theproduct, use the handles located on thebottom right and left sides of the product.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damagingthe product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personalinjury, catastrophic loss of data, or extensive damage to the product.

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Table of contents

1 Removal and replacement ................................................................................................ 1

Introduction ............................................................................................................................. 2Removal and replacement strategy ............................................................................................. 2Electrostatic discharge .............................................................................................................. 3Required tools .......................................................................................................................... 3Service approach ..................................................................................................................... 4

Before performing service .......................................................................................... 4After performing service ............................................................................................. 4Post-service test ......................................................................................................... 4

Product verification test ............................................................................... 4Parts removal order ................................................................................................... 5

Removal and replacement procedures ........................................................................................ 6Input tray ................................................................................................................. 6Output bin ................................................................................................................ 7Print cartridges .......................................................................................................... 8Imaging drum ......................................................................................................... 13Secondary transfer roller .......................................................................................... 20Separation pad assembly ......................................................................................... 21Covers, pickup roller, and camera arm ...................................................................... 22

Right cover assembly ................................................................................ 22Left rear cover assembly ............................................................................ 23Pickup roller ............................................................................................ 24

Remove the pickup roller assembly .............................................. 25Rear door assembly .................................................................................. 26

Remove the rear door assembly .................................................. 26Rear-lower cover ...................................................................................... 27

Remove the rear-lower cover ....................................................... 27Cosmetic cover ........................................................................................ 28

Remove the cosmetic cover ......................................................... 28Fuser cover .............................................................................................. 29

Remove the fuser cover .............................................................. 29Camera arm assembly .............................................................................. 30

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Remove the camera arm assembly ............................................... 30Top cover assembly .................................................................................. 34

Remove the top cover assembly ................................................... 34Door hinge .............................................................................................. 37

Remove the door hinge .............................................................. 37Left front cover and control panel assembly ................................................. 38

Remove the left front cover and control panel assembly .................. 38Top-upper-left front cover ........................................................................... 41

Remove the top-upper-left front cover ............................................ 41Top-upper-right front cover ......................................................................... 43

Remove the top-upper-right front cover ......................................... 43Inner cover .............................................................................................. 44

Remove the inner cover .............................................................. 44Main assemblies ..................................................................................................... 45

Formatter and wireless PCA ....................................................................... 45Remove the formatter and wireless PCA ....................................... 45

Fuser power supply .................................................................................. 47Remove the fuser power supply ................................................... 47

ITB assembly ............................................................................................ 48Remove the ITB assembly ............................................................ 49

Fuser delivery assembly ............................................................................ 58Remove the fuser delivery assembly ............................................. 59

Engine controller assembly ........................................................................ 63Remove the engine controller assembly ........................................ 63

Low-voltage power supply assembly ........................................................... 68Remove the low-voltage power supply assembly ............................ 68

2 Solve problems ............................................................................................................... 75

Solve problems checklist ......................................................................................................... 76Step 1: Make sure that the product is set up correctly .................................................. 76Step 2: Check the cabling or wireless connection ........................................................ 76Step 3: Check the control panel for error messages ..................................................... 77Step 4: Check the paper .......................................................................................... 77Step 5: Check the software ....................................................................................... 77Step 6: Test print functionality ................................................................................... 77Step 7: Test copy functionality .................................................................................. 77Step 8: Check the supplies ....................................................................................... 77Step 9: Try sending a print job from a computer ......................................................... 78

Print product reports ............................................................................................................... 79Troubleshooting processes ....................................................................................................... 80

Determine the problem source ................................................................................... 80

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Power subsystem ..................................................................................................... 81Power-on checks ...................................................................................... 81

Tools for troubleshooting ......................................................................................................... 82Component diagnostics ............................................................................................ 82

Engine diagnostics ................................................................................... 82Engine test ................................................................................ 82

Diagrams ............................................................................................................... 83Locations of formatter connectors ............................................................... 83Locations of major components .................................................................. 84

Cross section view ..................................................................... 84External covers and doors (front view) ......................................... 85External covers and doors (rear view) .......................................... 86

General timing chart ................................................................................. 87General circuit diagram ............................................................................ 88

Internal print-quality test pages .................................................................................. 89Print a Diagnostics Page ........................................................................... 89Interpret the Print Quality Page ................................................................... 89

Print-quality troubleshooting tools .............................................................................. 91Repetitive image defects ruler .................................................................... 91Calibrate the product to align the colors ...................................................... 91

Interpret control panel messages ............................................................................... 92Control panel message types ..................................................................... 92Control-panel messages ............................................................................ 92

10.XXXX Supply memory error .................................................... 9249 Error, Turn off then on ........................................................... 9350.X Fuser Error ........................................................................ 9379 Error, Turn off then on ........................................................... 93Door open ................................................................................ 93Engine comm. Error ................................................................... 94Engine error. Press OK to continue. ............................................. 94Jam in ...................................................................... 94Load paper .............................................................................. 94Print failure ............................................................................... 95

Event log messages ................................................................................................. 96Show an event log ................................................................................... 96

Clear jams ............................................................................................................................ 98Jam locations .......................................................................................................... 98Clear jams from the input tray ................................................................................... 98Clear jams from the output bin ................................................................................ 101Clear jams from the rear door ................................................................................. 102

Paper feeds incorrectly or becomes jammed ............................................................................ 104

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The product does not pick up paper ........................................................................ 104The product picks up multiple sheets of paper ........................................................... 104Prevent paper jams ................................................................................................ 104

Improve print quality ............................................................................................................. 105Check the paper type setting (Windows) .................................................................. 105Check the paper type setting (Mac OS X) ................................................................. 105Use paper that meets HP specifications .................................................................... 106Print a cleaning page ............................................................................................ 106Check the estimated remaining life for the print cartridges and imaging drum ............... 107Inspect the print cartridges and imaging drum for damage ......................................... 107

Improve copy quality ............................................................................................................ 109Clean the camera lens cover .................................................................................. 109Solve problems with cropped copies ....................................................................... 109

The product prints slowly ....................................................................................................... 109Solve USB connection problems ............................................................................................. 110Solve wired network problems ............................................................................................... 110

Poor physical connection ....................................................................................... 111The computer is using the incorrect IP address for the product ..................................... 111The computer is unable to communicate with the product ........................................... 111The product is using incorrect link and duplex settings for the network ......................... 111New software programs might be causing compatibility problems .............................. 112The computer or workstation might be set up incorrectly ............................................. 112The product is disabled, or other network settings are incorrect ................................... 112

Solve wireless network problems ............................................................................................ 112Wireless connectivity checklist ................................................................................ 112The product does not print after the wireless configuration completes ........................... 113The product does not print, and the computer has a third-party firewall installed ........... 113The wireless connection does not work after moving the wireless router or product ........ 113Cannot connect more computers to the wireless product ............................................. 113The wireless product loses communication when connected to a VPN .......................... 114The network does not appear in the wireless networks list .......................................... 114The wireless network is not functioning ..................................................................... 114Reduce interference on a wireless network ............................................................... 114

Service mode functions ......................................................................................................... 115Secondary service menu ........................................................................................ 115

Open the secondary service menu ............................................................ 115Secondary service menu structure ............................................................. 115

Product resets ....................................................................................................... 117Restore the factory-set defaults ................................................................. 117NVRAM initialization .............................................................................. 117

Product updates ................................................................................................................... 117

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3 Parts and diagrams ...................................................................................................... 119

Order parts by authorized service providers ............................................................................ 120Order replacement parts ........................................................................................ 120Related documentation and software ....................................................................... 120Supplies part numbers ........................................................................................... 120Service parts ........................................................................................................ 121Whole-unit replacement part numbers ...................................................................... 121

How to use the parts lists and diagrams .................................................................................. 121Covers and external assemblies (1 of 3) ................................................................................. 122Covers and external assemblies (2 of 3) ................................................................................. 124Covers and external assemblies (3 of 3) ................................................................................. 126Internal assemblies ............................................................................................................... 128PCAs .................................................................................................................................. 130Alphabetical parts list ........................................................................................................... 132Numerical parts list .............................................................................................................. 135

Appendix A Service and support ..................................................................................... 139

Hewlett-Packard limited warranty statement ............................................................................. 140HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 142HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ................ 143HP policy on non-HP supplies ................................................................................................ 144HP anticounterfeit Web site ................................................................................................... 145Data stored on the print cartridge and imaging drum ............................................................... 146End User License Agreement .................................................................................................. 147OpenSSL ............................................................................................................................. 150Customer support ................................................................................................................. 151Repack the product .............................................................................................................. 152

Appendix B Product specifications ................................................................................... 153

Physical specifications .......................................................................................................... 154Power consumption, electrical specifications, and acoustic emissions .......................................... 154Environmental specifications .................................................................................................. 154

Appendix C Regulatory information ................................................................................. 155

FCC regulations ................................................................................................................... 156Environmental product stewardship program ........................................................................... 157

Protecting the environment ...................................................................................... 157Ozone production ................................................................................................. 157Power consumption ............................................................................................... 157Toner consumption ................................................................................................ 157

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Paper use ............................................................................................................. 157Plastics ................................................................................................................. 157HP LaserJet print supplies ....................................................................................... 158Return and recycling instructions ............................................................................. 158

United States and Puerto Rico .................................................................. 158Multiple returns (more than one cartridge) .................................. 158Single returns .......................................................................... 158Shipping ................................................................................ 158

Non-U.S. returns .................................................................................... 159Paper .................................................................................................................. 159Material restrictions ............................................................................................... 159Disposal of waste equipment by users in private households in the European Union ...... 160Chemical substances ............................................................................................. 160Material Safety Data Sheet (MSDS) ......................................................................... 160For more information ............................................................................................. 160

Declaration of Conformity ..................................................................................................... 161Safety statements ................................................................................................................. 163

Laser safety .......................................................................................................... 163Canadian DOC regulations .................................................................................... 163VCCI statement (Japan) .......................................................................................... 163Power cord instructions .......................................................................................... 163Power cord statement (Japan) ................................................................................. 163EMC statement (Korea) .......................................................................................... 164Laser statement for Finland ..................................................................................... 164GS statement (Germany) ........................................................................................ 165Substances Table (China) ....................................................................................... 165Restriction on Hazardous Substances statement (Turkey) ............................................. 165Restriction on Hazardous Substances statement (Ukraine) ........................................... 165

Additional statements for wireless products .............................................................................. 166FCC compliance statementUnited States ................................................................ 166Australia statement ................................................................................................ 166Brazil ANATEL statement ........................................................................................ 166Canadian statements ............................................................................................. 166European Union regulatory notice ........................................................................... 166Notice for use in France ......................................................................................... 167Notice for use in Russia ......................................................................................... 167Korean statement .................................................................................................. 167Taiwan statement .................................................................................................. 168Vietnam Telecom wireless marking for ICTQC Type approved products ....................... 168

Index ............................................................................................................................... 169

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