hp certified professional voucher purchase user guide

8/6/2019 HP Certified Professional Voucher Purchase User Guide

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HP Certified Professional Program

Exam Voucher Purchasing WebsiteUser Guide

The following document is designed to provide users of the HP Certified Professional ProgramExam Voucher Purchasing website with documentation and procedures to utilize https://hp.my-certifications.com.

Processes covered include registration, purchasing HP Certified Professional Program examvouchers, managing user accounts, and managing transaction history.


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Table of Contents

Registration..............................................................................................................................3

Voucher Purchase.....................................................................................................................6

Finalizing Your Transaction.....................................................................................................12

Update Your Account and My Orders pages .....................................................................21

Frequently Asked Questions and Support..........................................................................23


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RegistrationIn order to purchase HP Certified Professional Program exam vouchers you must register and

create an account.

StStStStep 1ep 1ep 1ep 1: Open an Internet browser (application functions best if viewed utilizing InternetExplorer 5.5 or better) and type in the URL https://hp.my-certifications.com. This will takeyou to the home page of the HP Certified Professional Program Exam Voucher Purchasing

website.

Figure 1. Home page

The home page provides you with information about the HP Certified Professional Program ExamVoucher Purchasing website as well as links to key information sources such as:

Frequently Asked Questions (FAQs) Support Privacy Statement

After reviewing the home page click on the Continue button and proceed to theregistration and login page.


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Step 2Step 2Step 2Step 2: Create your account or if you already have an account, use this screen to loginand purchase HP Certified Professional Exam Vouchers.

Figure 2. Login page

Already have an account? Log-in by entering your e-mail address and password. You will betaken to the Voucher Purchase page. If you forget your password you can utilize the password

recovery process by clicking on the link Forgot your password? Click here.

New to the site? If you are new to the website you will need to create an account to initiate thisprocess. Click on the Register button. You will be taken to a simple onscreen form that collectsyour demographic information used to create your account. The required fields are labeled withbold text.

Fields that are particularly important are the Region, Company, Business Unit and Departmentfields. The Region field will allow you to input the regions you will need to purchase vouchers for.

Check the desired region box for which you are purchasing vouchers (Americas, Europe

Middle-East, Japan, and Asia Pacific). Please note: After initial account creation you will havethe ability to maintain your account profile and add regions as needed.

Once you complete the form click on the Register button to create your account. You will then betaken to the Voucher Purchase page.


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Figure 3. Create New Account page


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Voucher PurchaseThe initial voucher purchase page provides you with purchase information for the HP Certified

Professional exam vouchers. First, in the left hand nav bar, click on the region for which you areauthorized to purchase vouchers and you will be taken to that voucher purchase region page.(Note that the regions available for purchase are based on your account set up. To change yourregion, click on the Account icon at the top right).

Figure 4. Voucher Purchase - Initial page


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The voucher purchase region page allows you to add HP Certified Professional exam vouchers toyour shopping cart by clicking on the Add to Cart link next to the corresponding voucher(s) yourequire. After selecting a voucher type, you will be taken to the shopping cart screen to review

your selected items. On the shopping cart page you may enter a quantity for each type of voucheryou have selected.

Figure 5. Voucher Purchase Region page


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Figure 6. Shopping Cart page

The Shopping Cart page provides you with review information regarding your selected vouchers.You may choose Continue Shopping, Update Your Shopping Cart, or Final Check Out.

Continue Shopping:Continue Shopping:Continue Shopping:Continue Shopping: Takes you to the initial voucher page so that you may add additionalvouchers to your shopping cart.

Update Your Shopping Cart:Update Your Shopping Cart:Update Your Shopping Cart:Update Your Shopping Cart: This button should be used after you have either removed an itemfrom your shopping cart or updated the vouchers you do want to purchase.Note: To remove an item from your shopping cart, click on the check box in the Remove columnnext to the item you desire to remove. After clicking on the check box, be sure to click on theUpdate Your Shopping Cart button. This will remove the item from your shopping cart.

Final Check Out:Final Check Out:Final Check Out:Final Check Out: Takes you to the Review and Submit Payment page where you select yourpayment option. To finalize the transaction you select Final Check Out which takes you to areview screen where you choose the payment method. If you have received a Promotional Codeplease follow the instructions entitled Promotional Code.


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You may access the Shopping Cart page at any time by clicking the cart icon in the upper right handcorner.

Promotional Code:Promotional Code:Promotional Code:Promotional Code: If you have received a promotional code, you will be asked to enter yourpromotional code on the Review and Submit Payment Page prior to completing the checkoutprocess. This code will consists of a random series of letters and numbers and will allow for eithera dollar or percentage amount off of all or a part of your purchase.

Figure 7. Review and Submit Payment page


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Figure 8. Review and Submit Payment Page with Promotional Code

The Review and Submit Payment page allows you to select your payment method.

Credit CardCredit CardCredit CardCredit Card:::: From the drop-down list select Credit Card and click the Complete Checkout button. Thistakes you into the credit card pay method process.

Debit Card:Debit Card:Debit Card:Debit Card: From the drop-down list select Debit Card and click the Complete Checkout button. Thistakes you into the debit card pay method process.

Purchase Order:Purchase Order:Purchase Order:Purchase Order: You may purchase vouchers using your companys purchase order number, butpayment must be received prior to vouchers being issued. Please select Purchase Order fromthe drop-down list and click on the Complete Checkout button. This will take you through the Purchase Order

Wizard to complete that process.Please note: If you are an HP internal user that has been specially authorized to use HP purchase orders

via [email protected], your steps to purchase are slightly different than most users. Please refer tothe HP Certified Professional Voucher Purchase User Guide authorized user version.


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PayPalPayPalPayPalPayPal:::: From the drop-down list select PayPal and click the Complete Checkout button. This takes youto the Review and Submit Paymentscreen.

Click on the PayPal icon button. This takes you out of the HP Certified Exam Voucher Purchasing websiteand begins your checkout process in PayPal. (Note: There are some limitations regarding PayPalavailability in some countries and regions. These limitations are explained on the FAQ page.)


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Finalizing Your TransactionFinalizing Your TransactionFinalizing Your TransactionFinalizing Your TransactionPaying for your voucher purchase is the final step in purchasing HP Certified Professional Program exam

vouchers. Based on your selected payment method, you will follow one of the following pathways:

CCCCredit card payredit card payredit card payredit card paymentmentmentment methodmethodmethodmethod::::Complete the form with your appropriate credit card information.

Figure 9. Credit Card Payment Method page

You will be asked for your credit card number, expiration date, CCID number, and billing nameand address. (The CCID number is a security feature found on the back of your credit card.) Thebilling name and address must match the information on the credit card you are using.

If the credit card information matches your user account information, you can automaticallypopulate these fields by checking Use my account information. Otherwise, you must enter this


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information. Then click on the Purchase button. Once your credit card has been processed, youwill receive a confirmation message.

Your confirmation page is the Order Receipt page. From this page, you can print a receipt for yourrecords in a printer-friendly format. To view the vouchers youve purchased, click on the View

Vouchers button. Additionally, you may download this information to a spreadsheet format foreasy distribution.

The receipts and vouchers may be viewed, reprinted, and downloaded at any point by visiting theMy Orders page. Simply click on the My Orders icon (located in the upper right hand corneron every page throughout the HP Certified Professional Program Exam Voucher Purchasing

website).

Debit Card payment method:Debit Card payment method:Debit Card payment method:Debit Card payment method: Complete this form with your appropriate debit card information.

Figure 10. Debit Card Payment Method Page

You will be asked for your debit card number, expiration date, name and address. Thisinformation must match the information on your debit card that you are using. If the debit cardinformation matches your user account information, you can automatically populate these fields bychecking Use my account information. Otherwise, you must enter this information. Then click on


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the Purchase button. Once your debit card has been processed, you will receive a confirmationmessage.

Your confirmation page is the Order Receipt page. From this page, you can print a receipt for yourrecords in a printer-friendly format. To view the vouchers youve purchased, click on the View

Vouchers button. Additionally, you may download this information to a spreadsheet format foreasy distribution.

The receipts and vouchers may be viewed, reprinted, and downloaded at any point by visiting theMy Orders page. Simply click on the My Orders icon (located in the upper right hand corneron every page throughout the HP Certified Professional Program Exam Voucher Purchasing

website).


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Figure 11. Order Receipt page


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Purchase Order PPurchase Order PPurchase Order PPurchase Order Payment Methodayment Methodayment Methodayment Method:::: When you select Purchase Order from the drop-down boxon the final check out page, you are taken to the Purchase Order Wizard. The Purchase Order

Wizard takes you through the following process:

Step 1Step 1Step 1Step 1: Accept Terms and Conditions The Purchase Order Agreement page provides youwith instructions on how to wire funds to Genuine Genius Technologies, LLC, and providesaccess to the terms and conditions statement. To continue, you must accept the terms andconditions of using the purchase order process by clicking the I Agree button.

Figure 10. Purchase Order Agreement page


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Step 2Step 2Step 2Step 2: Order Invoice Your order details will be displayed and allow you to print theinvoice details for your accounts payable department. By clicking on the Done buttonyou trigger a confirmation and instruction email to be utilized by your accounts payable

department. You will then be returned to the home page of the HP Certified ProfessionalProgram Exam Voucher Purchasing website.

Genuine Genius Technologies, LLC, then monitors the wires that are sent to the account andupon receipt of funds sends the required HP exam vouchers with in two business days. It isimportant for your accounts payable department to reference the transaction numberprovided in the wire details, as that information is vital to completing transactions in atimely fashion.

Figure 12. Purchase Order Invoice page


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PayPalPayPalPayPalPayPal Payment Method:Payment Method:Payment Method:Payment Method:When you select PayPal from the drop-down list and click the CompleteCheckout button, you are taken to the Review and Submit Payment page (see figure 7). Click on thePayPal icon. This takes you out of the HP Certified Exam Voucher Purchasing website and to the PayPal

website. Here you will begin your checkout process.

igure13.Pay

PalCheckout

page


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Figure14. PayPal Payment page


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Once your checkout process is completed in PayPal, you will be returned to the HP Certified ExamVoucher Purchasing website to finalize your transaction and receive confirmation.

Figure15. PayPal Order Confirmation page


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Update YourUpdate YourUpdate YourUpdate Your AccountAccountAccountAccount andandandand My OrdersMy OrdersMy OrdersMy Orders pages pages pages pagesYou can manage and maintain both your accounts and order history by visiting the Update YourAccount and My Order pages. These pages can be accessed from virtually any screen within the HPCertified Professional Program Exam Voucher Purchasing website. Simply click on the Account icon oron the My Orders icon on the upper right-hand portion of the page.

Figure 16. Update Your Account page

Update YourUpdate YourUpdate YourUpdate Your AccountAccountAccountAccount pagepagepagepage:Allows you to update and change information and also add regionsfrom which to purchase HP Certified Professional Program exam vouchers. After making a change, besure to click on the Update button. To purchase vouchers, click on the Home link found on the upperleft corner of the screen.


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Figure 17. My Orders page

My Orders pageMy Orders pageMy Orders pageMy Orders page: View your order details by clicking on Show Vouchers link in the table.You will be able to view transaction details, reprint receipts, and download vouchers.


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Frequently Asked QuestionsFrequently Asked QuestionsFrequently Asked QuestionsFrequently Asked Questions andandandand SupportSupportSupportSupportYoumay access the Frequently Asked Questions (FAQs) and Support from virtually any screen within theHP Certified Professional Program Exam Voucher Purchasing website.

Figure 18. Frequently Asked Questions (FAQ) page

Frequently Asked QuestionsFrequently Asked QuestionsFrequently Asked QuestionsFrequently Asked Questions (FAQ(FAQ(FAQ(FAQssss):):):): Click on the FAQ link found on the left hand nav bar. Apop-up page will appear, addressing most of the questions you may have about vouchers and

voucher purchasing.


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Figure 19. Support page

SupportSupportSupportSupport:::: Click on the link found at the bottom of any page within the HP Certified ProfessionalProgram Exam Voucher Purchasing website. This support covers technical as well as processquestions.

hp certified professional voucher purchase user guide

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