how your technology consulting firm can focus on customer service (slides)
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http://HowToStartAnITBusiness.com SUMMARY SLIDES: Your technology consulting firm can learn from Virgin’s Branson about exceeding customer expectations on price and service. Copyright (C) SP Home Run Inc.TRANSCRIPT
![Page 1: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/1.jpg)
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How Your Technology
Consulting Firm
Can Focus On
Customer Service
![Page 2: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/2.jpg)
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A Technology
Consulting Firm
Won’t Survive if it
Doesn’t Keep its
Customers Happy
![Page 3: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/3.jpg)
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Consider Some
Tips from Richard
Branson, Founder
of the Virgin Group
of Companies
![Page 4: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/4.jpg)
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Help Set Customer
Expectations
![Page 5: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/5.jpg)
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Guide Customers
About what to
Expect from
Your Company
![Page 6: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/6.jpg)
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Try to Go Beyond
Meeting those
Expectations
and Beat them
![Page 7: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/7.jpg)
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High Levels of
Service Must be
Delivered
Consistently
![Page 8: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/8.jpg)
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Deliver on
Pricing and Service
![Page 9: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/9.jpg)
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Expectations
Should be
Exceeded Both on
Price and Service
![Page 10: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/10.jpg)
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Ask Employees to
Follow the
Golden Rule—
![Page 11: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/11.jpg)
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Treat Clients the
Way You Would
Want to be Treated
![Page 12: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/12.jpg)
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Always Ask for
Feedback from
Clients at the
End of a Job
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![Page 13: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/13.jpg)
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Use Positive
Reviews in Your
Marketing & Learn
from Constructive
Criticism
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![Page 14: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/14.jpg)
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If Your Technology
Consulting Firm
has Done Well with
Customer Service
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![Page 15: How Your Technology Consulting Firm Can Focus On Customer Service (Slides)](https://reader034.vdocuments.mx/reader034/viewer/2022051411/547e1129b47959a7508b4ae2/html5/thumbnails/15.jpg)
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Share Your
Approaches
in the Comments
Section Below
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