how will robots transform shared services centres
TRANSCRIPT
![Page 1: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/1.jpg)
![Page 2: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/2.jpg)
©ACCA 06/09/2016 2
Jayanth
Jagadeesan
IBM
Pascal Bornet
EY Venkat
Padmanabhan
Olam Group
Juvanus
Tjandra
KPMG
Alexander
Joramsa
GE Healthcare
Content in this presentation is based on an event “The Growing Partnerships between
Humans and White-Collar Robots” organized by ACCA Singapore on 24 August 2014.
We thank our speakers and panelists present for providing inputs via their delivery into this
post-event summary.
![Page 3: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/3.jpg)
©ACCA
06/09/2016 3
• What is Robotic Process Automation (RPA)
• What RPA is not
• Some benefits of RPA
• Impact of RPA on Shared Services
• Where to start your RPA journey
• What this means to your current workforce in Shared Services
• Reference & Acknowledgements
![Page 4: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/4.jpg)
©ACCA 06/09/2016 4
• Application of flexible tools,
• Automates manual activity for delivery of business
processes,
• Applicable to rules driven, data-intensive processes,
• Mostly tasks that are repetitive in nature
• Works across multiple systems and multiple decision
points / calculations.
• Needs to be triggered to commence work…
![Page 5: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/5.jpg)
06/09/2016 5
![Page 6: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/6.jpg)
©ACCA
06/09/2016 6
• What is Robotic Process Automation (RPA)
• What RPA is not
• Some benefits of RPA
• Impact of RPA on Shared Services
• Where to start your RPA journey
• What this means to your current workforce in Shared Services
![Page 7: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/7.jpg)
©ACCA 06/09/2016 7
• A physical robot sitting at a
desk preforming tasks.
• Intended to replace the
workforce entirely
• Only applicable to some
industries
• 100% process automation
![Page 8: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/8.jpg)
©ACCA
06/09/2016 Title of presentation - enter in the Header & Footer field 8
• What is Robotic Process Automation (RPA)
• What RPA is not
• Some benefits of RPA
• Impact of RPA on Shared Services
• Where to start your RPA journey
• What this means to your current workforce in Shared Services
![Page 9: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/9.jpg)
©ACCA 06/09/2016 Title of presentation - enter in the Header & Footer field 9
Cost
Savings Productivity Accuracy
Compliance Security Scalability
and
Flexibility
![Page 10: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/10.jpg)
©ACCA
06/09/2016 10
• What is Robotic Process Automation (RPA)
• What RPA is not
• Some benefits of RPA
• Impact of RPA on Shared Services
• Where to start your RPA journey
• What this means to your current workforce in Shared Services
![Page 11: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/11.jpg)
©ACCA
Will traditional based service delivery ”?
06/09/2016 Title of presentation - enter in the Header & Footer field 11
“ If it’s right the first time, it’ll
do it in five minutes, or two
minutes…, but the question
really Is the problem of not
doing it right. ….how do you
do exceptions? “
- Anirvan Sen, Finance
delivery industry veteran
“ …if the head of finance shared
services buys robotics, pilots it,
realizes there’s a log of benefits
to be had, he or she then has
the confidence to bring
outsourced activities back
inside….they can drive further
savings by themselves. “
- Chris Gunning , Unisys
![Page 12: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/12.jpg)
©ACCA 06/09/2016 12
![Page 13: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/13.jpg)
©ACCA 06/09/2016 13
• Evaluate automation strategies and develop a target
operating model for RPA
• Determine your RPA entry point
• Evaluate technologies for a pilot implementation
• Develop a business case to justify the pilot and beyond
• Re-align organisation as necessary
• Develop a governance mechanism to support ongoing
discovery of opportunities
• Mature to cognitive automation deployments over time
![Page 14: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/14.jpg)
©ACCA
06/09/2016 14
• What is Robotic Process Automation (RPA)
• What RPA is not
• Some benefits of RPA
• Impact of RPA on Shared Services
• Where to start your RPA journey
• What this means to your current workforce in Shared Services
![Page 15: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/15.jpg)
©ACCA 06/09/2016 Title of presentation - enter in the Header & Footer field 15
Essential skillsets required of today’s worker in the age of robotics…
Individuals need to
interact between
policies and systems
Individuals who can
harness data from shared
services and transform
them into insights to add
value to clients
Soft skills above
technical skills
Ability to connect the
dots between
automation and the rest
of the organisation
![Page 16: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/16.jpg)
©ACCA 06/09/2016 16
Staff being trained in finance shared
services have the opportunity to
develop skills that have broad
enterprise value but do not necessarily
have a career pathway into the retained
team. Attraction, engagement and
retention challenges are arising at all
levels.
![Page 17: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/17.jpg)
©ACCA 06/09/2016 17
“People first, strategy second”
- Jack Welch, former CEO, General Electric
![Page 18: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/18.jpg)
©ACCA
The ACCA Global Business Services Qualifications
06/09/2016 18
Developed and dedicated to finance and
accounting staff working in global business
services, shared services and outsourcing after
extensive research and insight programmes.
Email to [email protected] for more
information!
![Page 19: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/19.jpg)
©ACCA 06/09/2016 19
![Page 20: How will robots transform shared services centres](https://reader034.vdocuments.mx/reader034/viewer/2022042520/587823e41a28aba12d8b721f/html5/thumbnails/20.jpg)
©ACCA 06/09/2016 Title of presentation - enter in the Header & Footer field 20
• The robots are coming? Implications for finance shared services
• Talent equation: First Insights
• Presentation by Pascal Bornet, Director, EY Asian Pacific Lead RPA & GBS
• Presentation by Jay Jagadeesan, Director, IBM Business Process Services, ASEAN