how we're approaching quality improvement in nhsscotland
DESCRIPTION
This presentation was presented by June Watters, Improvement Advisor with the NHSScotland Quality Improvement Hub at the Healthcare Symposium organised by the Swiss Society for Quality Management. Please visit this link to download the transcript bit.ly/1wE8WglTRANSCRIPT
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spread is ‘the ac*ve dissemina*on of best prac*ces and knowledge about interven*ons and the implementa*on of interven*ons in every applicable care se:ng2
sustainability is when ‘new ways of working and improved outcomes become the norm1
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THE 10 KEY FACTORS
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…..listen to the voices, sugges*ons and opinions of staff……
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….tell us what difference the change makes to improving pa*ent care…
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….the change made towards person-‐centred care resonates with staff and helps to drive change forward….
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THE FACTS 15-‐20% of inpa*ents had diabetes ! 33% of insulin treated pa*ents had a chart error ! >25% experienced a hypoglycaemic episode ! One in 30 acquired a new foot lesion as in-‐pa*ent ! One in six described their experience as nega*ve
IN SCOTLAND 12-‐20% of inpa*ents have diabetes 12% of Sco:sh inpa*ent expenditure spent on pa*ents with diabetes
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Level 9, Western Infirmary, NHS Greater Glasgow and Clyde Suit of Measures, control charts
PROCESS
OUTCOME OUTCOME
OUTCOME
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© with thanks to Dr Christopher Sainsbury for the data
Interven*on L9 vascular: % episodes hypoglycaemia resolved/month Oct 2010 – May 2014
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© with thanks to Dr Christopher Sainsbury for the data
Individuals with 2 hypos during admission LOS by number resolved (n=1675)
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