how web designers get paid - rob cubbon … · how web designers get paid. do you typically charge...

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Survey Results: How Web Designers Get Paid

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Page 1: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Survey Results: How Web Designers

Get Paid

Page 2: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you typically charge clients fixed-rate fees or hourly/daily rates?

fixed rate day rate hourly rate all other

61.5%

8%15% 12%

3.5%

fixed raate ay ratteda urly rratehou all othero

Page 3: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you typically charge clients before or after project is completed?

before after 50% before50% after

other

0%

23%

69%

8%

before after 0% beforre5050% after50% ft55

other

Page 4: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

How quickly do you expect your clients to pay you after you invoice?

immediately within a week within a month other

20%

48%

28%

4%

immediateely thin a weeekwit hin a monnthwith other

Page 5: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you bill manually or use billing software?

bill them manually use billing software other

52%44%

4%

bill them manually se billing softwaareus other

Page 6: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Further information about charging

“For publishing companies I usually get paid at the end of a project, within 15-30 days. For individual clients, typically self-publishers, I get 1/3 paid up-front, and the remaining 2/3 on completion of the project.”

“I have an Access program that will create invoices as well as estimates.”

“You can use PayPal to create invoices for you and you can also send W9′s electronically thanks to the good ol’ IRS.”

“I charge per project on everything except for maintenance work. For that, I charge by the hour, with a minimum charge of 15 minutes. But for projects, the way I figure my fee is to calculate the number of hours and then add 50% for communication (emails, phone calls, NOT including face to face meetings. Because those can easily get long, I charge extra if I know a client will want any) and unforeseen problems that always crop up.”

Page 7: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

“If the client is a new client I usually ask for payment upfront (100% if it’s a small project or 50% upfront for bigger projects and the remaining 50% once completed). With my standard clients I invoice them monthly.”

“New clients are fixed rate. Established clients are hourly.”

“In regards to receiving payment after billing a client, it depends on the client. My biggest client takes literally weeks to pay, as all invoices are dealt with by people further up the chain, so-to-speak. However, for most work for regular clients, about 1-2 weeks appears to be the norm. I sometimes offer clients the change to pay in full before the project starts for a 5% discount. A fair few clients take this option, too.”

Page 8: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you have contracts with your clients?

always sometimes never

50%

36%

14%

always sometimes never

Page 9: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you have written email exchanges where the price and extent of the job is discussed?

always sometimes never

70%

30%

0%

always sometimes never

Page 10: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

Do you discuss price and extent of the job with the client and leave it at that?

always sometimes never

4%

26%

70%

always sometimes never

Page 11: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

For me, leaving a “paper trail” of exchanges between you and the client can be even more important than a contract. Briefs can change during the course of a job so, in order that everyone understands the extent of the job and the payment, it’s advisable that conversations are recorded textually.

Further information on agreements and contracts

“I’ve only once had difficulty with – let’s call it – project creep. The project really got off the tracks and took far too long to complete. However, I was compensated fairly for the extra time; but it drove me crazy!”

“I’ve never had a payment problem. I work a lot on referral these days. If I have a new client I always get the 50% up front (or if it’s a large project), but otherwise I’ll let that slide with someone I’ve worked with before.”

Page 12: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

“For new clients and larger projects I use a project agreement (contract just sounds so intimidating!) where I spell out the scope of the project, deliverables, timetable and payment schedule. I sign it and have the client sign it and return it with their deposit. Once I get to know a client well and we work on many projects together, I generally just use written agreements via email for small jobs and maintenance work. I always make sure to have something written in email that we’ve both agreed on, just in case I need to go back and reference it. I’ve been very fortunate to work with some great people and I’ve never had a problem with clients not paying (knock on wood!!).”

“I used to have lots of clients but it became too much to manage, and some of them weren’t good with paying on time. I whittled my client base down to a select few clients which I’ve worked with for many years and have a good relationship with. Although I don’t have standard contracts with some of them, everything that is discussed is recorded in some fashion in chat logs or emails.”

Page 13: How Web Designers Get Paid - Rob Cubbon … · How Web Designers Get Paid. Do you typically charge clients fixed-rate fees or hourly/ daily rates? fixed rate day rate hourly rate

“Moderate to light detail contracts but lots of email trail. You don’t want to refer to contracts to resolve a problem when referring to a simple email does the trick and gets the project moving again. In the end you want to get paid, not go to court.”

“I have learnt the hard way so from now on I will get every thing written down.”

“Job specifications are recorded through email exchanges. I haven’t had payment problems for some time now because my work commences upon receipt of 50%, and the remaining 50% is received prior to supply of digital artwork.”

“I have a contract attached to the quotation. They have to pay 50% up-front, and the rest when the project is finished. What causes payment problems? When the client doesn’t check his/her email after I have sent them the invoice!”