how to turn end-of-month into just another day
TRANSCRIPT
How to Turn End-of-Month
into Just Another Day
Eliminating Month-End Anxietywith Automation
Application Monitoring from Every Angle 2
Chuck LosinskiDirector of Automation Technology
HelpSystems
How to Turn End-of-Monthinto Just Another Day
Broadcasting live from Fleet, England and Eden Prairie, Minnesota USA
Kevin SquiresSenior Technical Consultant
HelpSystems
Application Monitoring from Every Angle 3
With ~300 employees and 15 offices worldwide
Global Perspective
Application Monitoring from Every Angle 4
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
Application Monitoring from Every Angle 5
What Causes Month-End Anxiety?
• Service-level agreements (SLAs)• Manual processing mistakes• Nighttime unsupervised processing• Programmers on-call• Timing IBM i tasks with Windows servers• Audits• Costs associated with all of the above!
Application Monitoring from Every Angle 6
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
Banking on IBM i 7
Charles Bertsch VP, Computer Operations Manager
Dubuque, Iowa USA
Banking on IBM i 8
• Headquartered in Dubuque, Iowa• Over $6 billion in total assets• 9 Community Banks with over 80 branch
locations in 10 states
Banking on IBM i 9
Power7 Server:• iOS 7.1• 4 partitions• Replicate to another facility using iTera• EMC Data Domain VTL• Soon to upgrade to Power8!
Banking on IBM i 10
Core Software• Fiserv Signature Core Banking Application
HelpSystems• Robot CONSOLE – Message and resource
automation• Robot SCHEDULE – Job automation• Robot SCHEDULE Enterprise – Windows integration• Robot ALERT – Event escalation• Robot SPACE – Disk space management• DeliverNow from RJS
Banking on IBM i 11
Challenges• Manual operations• Temperamental Windows schedulers• Coordinating schedules• Tight processing window• Growing• Audits
Banking on IBM i 12
Workload Automation and Monitoring Challenges• Repetitive processing needs to be automated• Temperamental Windows Schedulers• Coordinating IBM i with Windows tasks• The business and I.T. operations are growing• Adjusting schedules for bank holidays• Audit requirements for I.T. operations• Identifying processing errors• Monitor mission critical systems 24x7• Audit critical backups
Banking on IBM i 13
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
Banking on IBM i 14
Batch
Robot REPLAY
Robot SCHEDULE Enterprise
Robot SCHEDULE
EnterpriseOne + SAP Interfaces
Interactive
…and FTP
Job Schedule Automation and Integration
Banking on IBM i 15
Workflow Automation in Mobile
Banking on IBM i 16
Operations Dashboard
Banking on IBM i 17
Schedule Activity
Banking on IBM i 18
Live Demo
Banking on IBM i 19
Banking on IBM i 20
Banking on IBM i 21
Banking on IBM i 22
Banking on IBM i 23
Banking on IBM i 24
Banking on IBM i 25
Banking on IBM i 26
Banking on IBM i 27
Banking on IBM i 28
Banking on IBM i 29
Banking on IBM i 30
Banking on IBM i 31
Banking on IBM i 32
Banking on IBM i 33
Live Demo
Banking on IBM i 34
Exception Handling with Robot
Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries
Logs:QAUDJRNFTPQHST
MessageQueues:QSYSOPR…
Robot CONSOLE Robot ALERTTwo-Way
SMTP/POP3, SNMP, SMS
Automate or Escalate
Message Center
Application Logs:WebSphereSAPDominoJava
Banking on IBM i 35
Banking on IBM i 36
Banking on IBM i 37
Banking on IBM i 38
Banking on IBM i 39
Banking on IBM i 40
Banking on IBM i 41
Application Monitoring from Every Angle 42
Exception Handling with Robot
Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries
Logs:QAUDJRNFTPQHST
MessageQueues:QSYSOPR…
Robot CONSOLE Robot ALERTTwo-Way
SMTP/POP3, SNMP, SMS
Automate or Escalate
Message Center
Application Logs:WebSphereSAPDominoJava
Enterprise Job Scheduling 43
PRESENTATION RECAP:
Questions?
• What Causes Us Anxiety?• Interview with Charles Bertsch, Heartland
Financial• Workflow Automation• Exception Handling
Website: www.helpsystems.com
Telephone: 800-328-1000 sales +1 952-933-0609 support
Presenters: [email protected] [email protected]
Contact Information
Chuck LosinskiDirector of Automation
Technology
Thanks for joining us!
Kevin SquiresSenior
Technical Consultant