how to survive the great digital migration

How To Survive The

Great Digital Migration

April 18, 2017

© 2017 Digital Fast Forward, LLC

75% Of BPM Programs Won’t Survive The Shift To Digital


“Now we have to compete against new disruptive startups that are hiring kids fresh out of college drinking loads of Mountain Dew!”

(CIO @ Global Insurer)


Digital Gold Rush

Digital Drought

Tech

CX

Startup

Less than 20% of companies have the internal skills and culture needed to

drive digital innovation.*

*Source: Forrester


Digital Workforce Definition

Technology leaders, practitioners, and users within an organization who are

empowered to define, shape, and execute the strategy for engaging and delighting customers across existing

and emerging digital channels.

Source: Digital FastForward


“AT&T’s competitors are not just Verizon and Sprint, but also tech giants like Amazon and Google. For the company to survive in this environment, [AT&T] needs to retrain its 280,000 employees so they can improve their coding skills, or learn them, and make quick business decisions based on a fire hose of data coming into the company.”

Source: February 13, 2016 , “Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, New York Times article

AT&T Gets It…


United, not so much…

Source: Providence Journal, Dave Granlund


Digital Workforce Migration

Hire New Talent

Outsource Innovation

Reinvent Workforce


@passion4process

@passion4digital

@passion4design

@passion4passion


“How do we shift our entire team of 80 process experts to become

design thinkers?”

(VP of Process @ An African Bank)


New Challenges, New Tools

Experiment ???

Implement Agile/Scrum

Maintain Water-scrum-fall


Learn Design Validate

Brainstorming, observation,

hypotheses design

Design sprints, lean startup, low-code prototypes

Lean canvas, objectives and key

results (OKRs)


It’s not just about what you learn, but how you learn it.


Case Study: Global Food Company

Big Challenge: •  Build Digital Center

of Excellence in Silicon Valley

•  Retrain technology roles to deliver digital innovation

Big Results: •  Tripled volume of

new digital innovation ideas

•  Accelerated speed to greenlight digital projects


“You want me to do what?”


Paths To Digital Innovation

We put together a digital escape room…


…and here’s what we learned

•  People love to have fun while learning new s#!t • Competition drives faster and deeper

learning • Groaning zombies create learning froth


Digital Platforms Must Evolve To Support Experimentation

Digital Workforce AI

Robotics

Low-code

IoT

Mobile Rapid

Prototyping

OKR Management

Hypothesis Boards


Let’s help our customers find greener digital pastures


Thank You!

[email protected]

www.digitalfastforward.com

@digitalfastfwd

Thank You!

how to survive the great digital migration

Leadership & Management