how to outsource server management
DESCRIPTION
Strategy guides and overview on how to outsource IT management services. Use outsourcing to convert weakness to strengths and reap positive value from our service partners.TRANSCRIPT
Stabilize, Optimize and Profit by Outsourcing IT Management
Jeff Huckaby – CEO, rackAID
Jeff Huckaby, CEO, rackAID
• Attitude• Strategy• What & Who• Management• Benefits
Jeff Huckaby, CEO, rackAID
Managed Service Transformation
Jeff Huckaby, CEO, rackAID
Can’t do Attitude
“I cannot manage everything myself and I personally cannot trust anyone …
outsourced support is not an option.”
Jeff Huckaby, CEO, rackAID
Can’t Do Attitude
• Only I know how to manage our systems.
• My customers will only deal with me.
• I cannot trust someone else with this.
• I tried it and it failed.
• It will cost too much.
Jeff Huckaby, CEO, rackAID
Is it for Me?
• Their staff are not your employees.
• Their policies and procedures.
• Micromanagement will fail.
• Trust is a must.
Jeff Huckaby, CEO, rackAID
Outsourcing Strategy: SWOT
• Build Upon Strengths• Eliminate Weaknesses• Capture Opportunities• Reduce Threats
Jeff Huckaby, CEO, rackAID
What to Outsource?
Keep Core Value – Outsource the Rest
• Servers are Commodities • Routine Management Tasks • Data Protection• System/Network Security• Call Center Support• Helpdesk Support
X as a Service
Jeff Huckaby, CEO, rackAID
Finding a Provider
• Read Service Level Agreements
• Mutual Expectations
• Scope of Services
• Billing Terms and Costs
• Match Due Diligence with Impact
• Know Your Outs
Jeff Huckaby, CEO, rackAID
Due Diligence Depends on Impact
Jeff Huckaby, CEO, rackAID
Making the Switch
• Start small with low impact functions.
• Be patient in the first few days/weeks.
• Pay attention to any cost surprises.
• Outsource more as confidence builds.
• Leverage the relationship.
Jeff Huckaby, CEO, rackAID
Managing Outsourcing
• Stay in touch.• Stay within scope.• Track improvements.• Check when unsure.• Conduct reviews.• Change when needed.
Jeff Huckaby, CEO, rackAID
Realizing the Benefits
Jeff Huckaby, CEO, rackAID
Questions and Answers (hopefully)
@jeffatrackaid
http://facebook.rackaid.com/