how to offend and insult people in your open source communities
TRANSCRIPT
Notes
Do not try this at home
The actor in this presentation is a trained professional
This presentation is happening on a closed course under controlleddriving conditions No one should attempt to use the techniques illustrated inthis presentation without first receiving proper hands-on training from a professionalinstructor
How to Thoroughly Insult and Offend People in Your Open Source Communities or ldquoYour $ $amping sucks and I $amping hate itrdquo
Gina LikinsRed Hat
Notes
DefconInsultScale forCONversations
DISconNotes
DIScon Level 1Green
Notes
Authors own image
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Thanks Should land in v23 Level 1 Green response
Notes
DIScon Level 2Blue
Notes
But I would NEVER say that
this is a marvelous conference
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We do not support AwesomeOS and do not intend to MediaocreOS 0324 works fine though and isnt hideous like that ill-conceived disaster libplasticcart
Level 2 Blue response
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
DefconInsultScale forCONversations
DISconNotes
DIScon Level 1Green
Notes
Authors own image
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Thanks Should land in v23 Level 1 Green response
Notes
DIScon Level 2Blue
Notes
But I would NEVER say that
this is a marvelous conference
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We do not support AwesomeOS and do not intend to MediaocreOS 0324 works fine though and isnt hideous like that ill-conceived disaster libplasticcart
Level 2 Blue response
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Authors own image
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Thanks Should land in v23 Level 1 Green response
Notes
DIScon Level 2Blue
Notes
But I would NEVER say that
this is a marvelous conference
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We do not support AwesomeOS and do not intend to MediaocreOS 0324 works fine though and isnt hideous like that ill-conceived disaster libplasticcart
Level 2 Blue response
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
Thanks Should land in v23 Level 1 Green response
Notes
DIScon Level 2Blue
Notes
But I would NEVER say that
this is a marvelous conference
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We do not support AwesomeOS and do not intend to MediaocreOS 0324 works fine though and isnt hideous like that ill-conceived disaster libplasticcart
Level 2 Blue response
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
But I would NEVER say that
this is a marvelous conference
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We do not support AwesomeOS and do not intend to MediaocreOS 0324 works fine though and isnt hideous like that ill-conceived disaster libplasticcart
Level 2 Blue response
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
DIScon Level 3Yellow
Notes
amp$amp(bleep)
amp(^~())
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324works fine and isnt hideous like that ill-conceivedPOS disaster libplasticcart
Level 3 Yellow response
Notes
DIScon Level 4Orange
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
And yet here you sitobviously the cleverest
audience ever
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missing dependency on libplasticcart and libplasticcart-devel
patch attached
We wont support amp$amp AwesomeOS MediaocreOS 0324doesnt need ill-conceived POS disaster libplasticcartOnly a fool would update past AwesomeOS 10 and to that new plastic cart crap Version 10 is the only one anyone runs real systems on
Level 4 Orange response
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
DIScon Level 5Red
Notes
No one should ever do thisUnder any circumstanceEverPeriodEnd of sentence
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Potential new contributor says
On AwesomeOS version 11 there is a missingdependency on libplasticcart and libplasticcart-devel
patch attached
Libpasticcart is totally against our philosophy and anyone who thinks otherwise should die in a strange gardening accident
Level 5 Red response
Notes
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Public domain image
WE INTERRUPTTHIS PROGRAM
Notes
conflict = incivility
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
low-intensity deviant behavior with ambiguous intent to harm the target
in violation of workplace norms for mutual respect Uncivil behaviors are
characteristically rude and discourteous displaying a lack of regard for others
Workplace Incivility
Andersson and Pearson Tit for tat The spiraling effect of incivility in the workplace 1999
Notes
CC Image courtesy of httpswwwflickrcomphotosjannekestaaks14391226325
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Notes
Aggressive = 16 doesnt sound like a lot but it adds up
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Almost all non-returning newcomers due tonot receiving a response orreceiving a condescending response
Notes
CC Image courtesy of httpswwwflickrcomphotossami8189878481sizeso
Ramping it upTips Tinder Wordsamp Assumptions
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
USE ALL CAPS
Notes
USE ALL CAPS
why say it when you can
SHOUT IT
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Use MOAR punctuation
Notes
Use MOAR punctuation
(no one is going to chargeyou extra for it)
Why would you include that variable
Notes
hyperboleexaggeration
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
hyperboleexaggeration
Not just a good idea
Notes
hyperboleexaggeration
Not just a good idea
the BEST idea EVER
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
TINDER WORDS
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
You may have noticed
Notes
I donrsquot mean to be[pedantic sexist racist etc] buthellip
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Actually
Notes
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Not to criticize but
Notes
The fact of the matter is
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Irsquod just like to point out
Notes
just sayinrsquo
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
or almost anytime you use just
(other than as an indicator of something having happened recently)
Just a point of clarificationIts just good sense
Just click the button over thereJust a thoughtIts just a matter of
Notes
Courtesy of XKCD This work is licensed under a Creative Commons Attribution-NonCommercial 25 License
AssumptionsNotes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
lt(
Notes
CC Image courtesy of httpswwwflickrcomphotoshjmediastudios7883634326
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Public domain image
Notes
Excuses
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Its not that bad
Notes
CC Image courtesy of httpswwwflickrcomphotospagedooley8059877771
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Isnt having rude people around part of diversity
Notes
Needs more rude people
said no one ever
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
CC image by S nova (Own work)
open source = transparencyNotes
CC image by S nova (Own work)
open source = transparencytransparency = saying everything
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
Notes
CC image by S nova (Own work)
open source = transparencytransparency = saying everythingsaying everything = saying everything however you want to say it
there4 open source means saying whatever you want however you want to say it
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
CC image by S nova (Own work)
Deductive Fallacy
Notes
CC Image courtesy of httpswwwflickrcomphotosstencilsrx5918244578
Community leader is a jerk so what can I do
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
I cantIts too hardI dont know how
Notes
$ make nice helpful respectful || exit
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
If you cant stand the heat get out ofthe kitchen
Notes
You cant control how people feel
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
CC image by httpswwwflickrcomphotoscsessums4651104020
Notes
Moving parts in rubbing contact require lubrication to avoid excessive wear Honorifics and formal politeness provide lubrication where people rub together Often the very young the untravelled thenaive the unsophisticated deplore these formalities as empty meaningless ordishonest and scorn to use them No matter how pure their motives theythereby throw sand into machinery thatdoes not work too well at best
Time Enough for Love Robert Heinleinfrom
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
If itrsquos important to youyoursquoll find a way
If its not youll find an excuse
Notes
So what might help
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
1 Having a way to talk about the levels of behavior so we can talk about them
Notes
ALL CAPSExtra punctuationExaggeration and hyberbole
2 Avoiding all of theseNotes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Knowing your own tinder words so thatyou can away from the keyboard
TechnicallyYou may have noticedI dont mean to be aActually (Well Actually)Not to criticize butThe fact of the matter isId just like to point outJust sayinjust
3Notes
Avoid making assumptions about others
Other than assuming that theyre all real people with real feelings
4Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Ask for stronger codes of conduct
Spell out that insulting people (Level 4 Orange)is not OK and Level 5 Red is reason for expulsion from community)
5Notes
Point out the lobby effect
Remind people conversations have long shelf lives and are seen by far more peoplethan participate in them
6Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
Especially if the slight was unintentionalContacting them offline allows for a graceful apology and exit while an on-listconfrontation often brews more conflict
What is your end game
7 Contact people who have crossedthe line -- offline -- and let them know
Notes
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
CC image by httpcommonswikimediaorgwikiFileKuremaa_mC3B5isa_tuuleveskijpg
Notes
The past that is Every day is anopportunity to do better
8 Let it go
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes
[1] Likert R and Likert J G (1976) New Ways of Managing Conflict McGraw-Hill [2] Jehn K A (1995) lsquoA Multimethod Examination of the Benefits and Detriments of Intragroup ConflictrsquoAdministrative Science Quarterly 40 256ndash82 [3] Oswald AJ Proto E and Sgroi D 2009 Happiness and Productivity in Bonn IZA discussion papers 4645
[4] I Robertson and C Cooper Wellbeing Productivity and Happiness at Work Palgrave Macmillan 2011 [5] Squire Megan and Gazda Rebecca 2015 FLOSS as a source for profanity and insults Collecting the data In Proceedings of the 2015 48th Hawaii International Conference on System Sciences (HICSS lsquo15)httpconferencescomputerorghicss2015papers7367f290pdf
[6] Carlos Jensen Scott King and Victor Kuechler 2011 Joining FreeOpen Source Software Communities An Analysis of Newbies First Interactions on Project Mailing Lists In Proceedings of the 2011 44th HawaiiInternational Conference on System Sciences (HICSS 11) IEEE Computer Society Washington DC USA 1-10 DOI=101109HICSS2011264 httpdxdoiorg101109HICSS2011264
[7] TOURANI P JIANG Y and ADAMS B (2014) Monitoring Sentiment in Open Source Mailing Lists ndash Exploratory Study on the Apache Ecosystem in Proceedings of the 2014 Conference of the Center forAdvanced Studies on Collaborative Research CASCON (Markham ON Canada) to appear
[8] 2006 FLOSS-POLS Report httpwwwflosspolsorgdeliverablesFLOSSPOLS-D16-Gender_Integrated_Report_of_Findingspdf
[9] Steinmacher MAG Silva MA Gerosa 2014 Systematic review on problems faced by newcomers to open source projects In 10th International Conference on Open Source Software 10pp
ReferencesNotes
Fin
Notes