HOW TO MANAGE YOUR BOSS – THE ART

OF MANAGING UPPRESENTED BY EAGLE

SCOPE OF PRESENTATION

1. Introduction 2. Related Survey/ Statistics 3. The Six Types Of Bosses 4. Tips To Deal With Different Type of Bosses5. Checklist for Managing Your Bosses 6. Conclusion

THE ART OF MANAGING UP.MANAGEMENT OR MANIPULATION?• “MANAGING YOUR BOSS" ?? • BOTTOM-UP VS TOP-DOWN APPROACH IN MOST

ORGANIZATIONS• HOWEVER, RECENT STUDIES SUGGEST THAT EFFECTIVE

MANAGERS TAKE TIME AND EFFORT TO MANAGE NOT ONLY RELATIONSHIPS WITH THEIR SUBORDINATES BUT ALSO THOSE WITH THEIR BOSSES.

(Harvard Business Review, 2005)

(Society for Human Resource Management (SHRM), 2012)

EMPLOYEE JOB SATISFACTION AND ENGAGEMENT SURVEY OF

U.S. EMPLOYEES 2012

TYPES OF BOSSES

IMPORTANT ! KNOW YOUR BOSS..

LET’S WATCH THIS VIDEO

WHICH TYPE OF BOSS DOES HE BELONG TO? ANY

CLUES?

TYPE

THE CONTROL FREAK

TYPE 1 : THE CONTROL FREAK

• NEED TO HAVE EVERYTHING THAT IS GOING ON IN HIS HANDS.

• HATE IT WHEN SUBORDINATES MAKE ANY DECISIONS WITHOUT FIRST CONSULTING THEIR OPINION.

• DON’T TRUST PEOPLE EASILY AND ALSO TEND TO HOARD INFORMATION YOU NEED TO KNOW TO COMPLETE THE TASK.

• NOT THE TYPE OF BOSS WHO WILL COACH YOU ON HANDLING PROBLEM INDEPENDENTLY OR DELEGATE RESPONSIBILITY TO HIS SUBORDINATES.

(Eric Shannon, 2004)

TIPS TO DEAL WITH TYPE 1 :

THE CONTROL FREAK• TO KEEP HIM/ HER UP-TO-DATE ABOUT EACH AND EVERY

SINGLE DETAILS OF THE TASK/ PROJECT;• TO ASK LOTS OF QUESTIONS ABOUT THE PROJECT THAT

HE ASSIGNED TO YOU;• TO DELIVER WHAT HE/ SHE WANTS AND GAIN THEIR

CONFIDENCE TO ENSURE YOUR SUCCESS WHILE WORKING WITH THEM.

TYPE

THE BLAME FIXER

• MAKES EVERYONE ELSE RESPONSIBLE FOR FIXING HIS/HER PROBLEMS. • TAKES NO RESPONSIBILITY FOR HIS OWN EMPLOYEES,

DEPARTMENT, OR RESULTS. • BUT WILL NORMALLY BE THE FIRST TO TAKE CREDIT FOR

SOMETHING WHICH WENT WELL. • THEREFORE, YOU CAN NEVER DREAM OF HIM SHARING THE CREDIT

WITH HIS TEAM ON A SUCCESSFUL PROJECT.

TYPE 2 : THE BLAME FIXER

TIPS TO DEAL WITH TYPE 2 :

THE BLAME FIXER• TO TRY FIX THE PROBLEM, NOT THE ACCUSATIONS;• TO MAKE PROPER DOCUMENTATION ON EVERYTHING

THAT OCCURS BETWEEN YOU AND YOUR BOSS, PARTICULARLY ON PROJECTS, TASKS AND ASSIGNMENT, SINCE THERE ARE TENDENCIES THAT HE/SHE EVADE ACCOUNTABILITY.

• HAVE A LOOK AT THIS VIDEO

• WHAT DO YOU THINK ABOUT HIS MANAGEMENT STYLE?

TYPE

TYPE

THE AUTOCRAT

• DOES NOT CARE ABOUT HIS EMPLOYEES. • USUALLY VERY DIFFICULT TO GET HIM IMPRESSED/ SATISFIED

WITH THE TASK YOU HAVE DONE, AS HE IS CONVINCED THAT HE IS THE ONLY COMPETENT PERSON IN THE ORGANIZATION.

• NOT THE TYPE OF PERSON WHO WILL ADMIT TO MAKING MISTAKES OR TELL YOU HOW MUCH HE APPRECIATES YOUR EFFORT.

TYPE 3 : THE AUTOCRAT

• TO MAKE SURE YOU SHARE THE SAME OBJECTIVES YOUR BOSS DOES;

• TO DEMONSTRATE THAT YOU ARE A TEAM PLAYER (AND ON HIS TEAM);

• TO KEEP HIM INFORMED OF THE STATUS OF YOUR PROJECT;

• TO CLEAR ANY DECISIONS YOU MAKE WITH THEM BEFORE MOVING AHEAD.

TIPS TO DEAL WITH TYPE 3 :

THE AUTOCRAT

TYPE

THE SOFT HEART

• WILL LEAVE HIS/ HER SUBORDINATES HANGING OUT TO DRY AND WILL BE ANYTHING BUT SUPPORTIVE. • WILL NEVER GIVE YOU HONEST AND DIRECT FEEDBACK,

BEING SINCERE AND OPENLY VACILLATE ABOUT DECISIONS. • HOWEVER, THEY ARE GENERALLY GOOD PEOPLE.

TYPE 4 : THE SOFT HEART

TIPS TO DEAL WITH TYPE 4 :

THE SOFT HEART• TO ACT NICE AND BEING SUPPORTIVE;• TO LET KNOW UP-FRONT THAT YOU WOULD RATHER

PREFER THEM TO BE FRANK WITH YOU;• TO ASK FOR ‘AREAS FOR DEVELOPMENT’ AND HOW TO

OVERCOME THEM WHEN SHE/ HE GIVES FEEDBACK.

TYPE

THE POLITICIAN

• USUALLY POSSES CHARISMATIC PERSONALITY + ALWAYS FUN TO BE AROUND WITH. • OFTEN HAS +VE THINGS TO SAY BUT THERE IS RARELY ANY

TRUTH OR SUBSTANCE BEHIND IT. • OFTEN HAS NO REAL COMPETENCE IN HIS JOB. • SO, HE BASICALLY DEPENDS ON INDIVIDUALS WHO ARE

COMPETENT TO MAKE THEM LOOK GOOD.

TYPE 5 : THE POLITICIAN

TIPS TO DEAL WITH TYPE 5 :

THE POLITICIAN• TO TRY TO MAKE THEM LOOK GOOD AS THEY WILL

RECOGNIZE YOU. • AVOID BEING A POTENTIAL SCAPEGOAT, BY GETTING PUBLIC

WRITTEN SUPPORT FOR ANYTHING RISKY OR CONTROVERSIAL. 

(SWINTON, LYNDSAY, 2006)

WELL, FOR TYPE 6..HAVE A LOOK @ THIS VIDEO

ANY IDEA?

TYPE

THE TEAM BUILDER

• THE TYPE OF BOSS YOU WANT TO WORK FOR - COMPETENT & GOOD AT SOLICITING IDEAS + CREATIVITY FROM THEIR EMPLOYEES. • CAPABLE OF MAKING TOUGH DECISIONS & CARRIES

THEM OUT IN A WAY THAT IS RESPECTFUL + PROFESSIONAL.

TYPE 6 : THE TEAM BUILDER

TIPS TO DEAL WITH TYPE 6 :

THE TEAM BUILDER• TO BE OPEN AND NOT HOLDING ANYTHING BACK;• TO GIVE COMMITMENT AND INVOLVEMENT AS THEY

DELEGATE AND EMPOWER THEIR TEAM MEMBERS;• TO MAKE SURE THAT YOU UNDERSTAND YOUR ROLE IN

THE TEAM AND ABLE TO WORK WELL WITH BOTH, YOUR BOSS AND YOUR TEAM AS WELL.

GRADING THE BOSS SURVEY

26%

40%

20%

9%6%

Grade

ABCDE

U.S.A CareerBuilder study, 2012

WHAT EMPLOYEES FEEL OR THINK ABOUT THEIR

BOSSES

64%34%

32%

PerceptionRESPECT THEIR BOSSLEARN FROM THEIR BOSSESSMARTER THAN THEIR BOSSES

Harvard Business Review 2005

CONCLUSIONS• IN REALITY,  BOSSES ARE SOME COMBINATION OF ALL

SIX OF THE ABOVE TYPES. • WE CAN NEVER CHANGE WHO THEY ARE, BUT WE CAN

ADAPT THE WAY WE WORK WITH THEM IN ORDER TO BE SUCCESSFUL. • WORKING WITH OTHER PEOPLE IS NEVER EASY, BUT IT IS

REQUIRED FOR SUCCESS IN CORPORATIONS TODAY.

ANY QUESTIONS?