how to manage employee conflicts at workplace? does organization need a chief conflict officer?
DESCRIPTION
Workplace conflicts are common, but are being rated as one of the top reasons of decline in group productivity. Is there a way out?TRANSCRIPT
WorkplaceCONFLICTS
Hidden conflicts at work often give rise to complex feelings
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These trivial issues at workplace become easily
Viral
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Tremendous time wasted on gossiping, retaliating, protecting turf, planning defenses and navigating the drama.
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US employees drain
$359 billion in paid hours to resolve unnecessary conflicts
http://www.writeforhr.com
*CPP Inc. publishers Myers – Briggs Assessment and the Thomas-Kilmann Conflict mode Instrument
85% employees deal with such conflicts out of which only 29% do so ‘frequently’
http://img.en25.com/Web/CPP/Conflict_report.pdf
27% of employees
have seen conflict lead to personal attacks, sickness and absence, bullying and project failure at workplace.
http://img.en25.com/Web/CPP/Conflict_report.pdf
http://www.guardian.co.uk/money/2009/sep/15/holiday-sickness
Employee morale and productivity begins to go down significantly
reallybadboss.com
Employee Turnover is undesirable considering the expense of time and money in recruiting and training process.
http://www.buzzle.com
http://img.en25.com/Web/CPP/Conflict_report.pdf
Stress
Warring egos
Heavy workload
Miscommunication
Lack of honesty
Lack of role clarity
Can collaborative listening engage employees by reducing communication gaps?
80% of employees surveyed for their response
to their company’s reward and recognition program shared that constant praise and appreciation keeps them more
• SATISFIED with their job profile
• MOTIVATED to perform better
• LOYAL to their organization
• RECOMMENDING to others about their company
How far can peer to peer recognition help your organization to maintain a culture of appreciation at your organization?
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Will employee recognition enhance team performance by rewarding group efforts socially?
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Can rewarding small efforts inspire employees to
share information on best practices and corporate
innovation?
of efforts DISCOURAGES ignition of complex feelings at work
SOCIALAPPRECIATION
Employees are more
KNOWLEDGABLE about the contributions,
behaviours and achievements of their colleagues.
So why not give them ample OPPORTUNITIES
to reward such contributions and achievements in a social atmosphere?
Employees become more DISCIPLINED
towards handling peer pressure & conflicts at workplace
Healthy ACKNLOWEDGEMENTS
become part of an office culture as all conversations are kept
transparent and clean.
These
MOTIVATED employees generate employment
opportunities within the organization
rather than searching for the same outside
Share with us your ‘Thoughts’..We just might make it a lot easier..