how to learn to stop worrying and love reviews*
DESCRIPTION
How should you deal with online reviews? Danika takes you through prioritizing reviews based on urgency, traction, and other factors, as well as leveraging reviews as customer service opportunities.TRANSCRIPT
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How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
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How to Make Everyone Love Your Small Business
By Danika Atkins
Account Executive, Zone 5 �
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How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
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How to Make Everyone Say Nice Things About You Online
By Danika Atkins
Account Executive, Zone 5 �
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How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
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How to Make Bad Reviews Disappear the “Legal” Way
By Danika Atkins
Account Executive, Zone 5 �
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How to Learn to Stop Worrying and Love Reviews*
By Danika Atkins
Account Executive, Zone 5 �
+10 points if you get the reference
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Opportunities How Reviews Make Us Feel
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The Good
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The Bad
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The Ugly
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Opportunities Do Reviews Even Matter?
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70% US Internet Users who compare prices or read reviews before visiting a brick-and-mortar store
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72% US consumers who trust online reviews as much
as personal recommendations
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52% Consumers who are more likely to use a local
business with positive online reviews
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1★é Leads to 5 to 9 percent increase in revenue
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Opportunities Sources of Reviews
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Yelp
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Google+
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TripAdvisor
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Blogs
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And the dreaded Word of Mouth
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Opportunities Monitor
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Create a Response Policy
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Tools - Tweet Alarm
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Claim Your Business Dashboards
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Make the Time
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Opportunities Creating a Response Plan
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Take Your Temperature
Impa
ct
Time
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Act
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Consider
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Ignore
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Opportunities Keep Calm and Carry On
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