how to know everything

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  • 1. How to Know Everything Program Manager Meeting 12/10/2010
  • 2. Questions for the Team
    • Do you know how to do your job?
    • Do you find you know why things occur?
    • Do you find your assumptions are generally right?
    • When a problem occurs, do you know how to solve it?
    • Do you think you have the answers?
  • 3. Scenarios
    • Jane is absent again. Shes always absent. We cant do our work if shes not here. We need to replace Jane
    • Johns productivity is always low. I saw him in the hall on the phone again. Its time to write him up
    • That regional is such a pain. She/hes always pushing back and letting me know my people are wrong. I wish
  • 4. Problem Management
    • When we face a problem or conflict
      • We seek answers and solutions
      • We take what we know and apply it
      • We want to end it and move forward
      • Its just natural to respond this way
      • What are we doing when we act this way?
  • 5. Judger Thinking
    • If we act without questioning
      • We move forward based on our assumptions
      • We never really learn whats occurring
      • We never learn new ideas
      • We never gain new results
      • Think about a problem you hear about every week
  • 6. Question Thinking
    • Transforming our thinking, action, and results through skillful question asking
        • Questions we ask to our self
          • Questioning our assumptions and idea
        • Questions we ask of others
          • Seeking to understand what others think and feel
        • Questions that generate more questions
        • Putting off finding the answer
        • Discussing possibilities
        • Trying new ideas and asking more questions
  • 7. Important Terms
    • Blame someone is wrong
      • Keeps us stuck in the problem, in the past
    • Responsibility some one is accountable
      • Lets us move forward, lets us find different solutions
    • Judger
      • Acts based on assumptions
      • Knows how to solve the problem
    • Learner
      • Acts based on facts
      • Asks questions to find a solution to the problem
  • 8. Outcomes
    • Judger
      • Future is recycled version of the past
      • If we apply the same action, well have the same outcomes
    • Learner
      • Different thinking = different action = different outcomes
  • 9. First Steps
    • Become a self observer
      • What am I doing, judging or questioning
      • What am I feeling, frustration or curiosity
        • Ask someone if youre not sure
    • Agree there is no right or wrong
      • Its not about being right, its about achieving the goal
    • Agree there is just:
      • What happens / happened
      • What we do with what happens / happened
  • 10. Self Observation Helper
    • Judger Mode
      • Self-righteous
      • Arrogant / Right
      • Superior
      • Defensive
      • Put others down
      • Put our self down
      • Negative or grumpy
      • Physical reaction: breath heavy, stiff body
      • Mental reaction: hopeless, frustrated, pessimistic, uptight, depressed, victim
    • Learner Mode
      • Open to feedback
      • Eager for interaction
      • Team member
      • Help others
      • Seek to understand others and self
      • Positive and excited
      • Physical reaction: breath slowly, relaxed body
      • Mental reaction: future focused, positive, relaxed, responsible
  • 11. Mindsets
    • Judger
      • Judgmental
      • Reactive
      • Blame focused
      • Know it all
      • Inflexible / rigid
      • Personal perspective only
      • Defends assumptions
      • Possibilities are limited
      • Protective
    • Learner
      • Accepting
      • Responsive
      • Thoughtful
      • Flexible / Adaptive
      • Values not knowing
      • Inquisitive
      • Considers anothers perspective
      • Questions assumptions
      • Possibilities are unlimited
      • Curious
  • 12. Relationships
    • Judger
      • Win-lose
      • Debates
      • Feels separate from others
      • Fears differences
      • Feedback is perceived as negative / rejection
      • Listens for differences, right/wrong, agree/disagree
      • Seeks to attack or defend
    • Learner
      • Win-win
      • Dialogues
      • Feels connected to others
      • Values differences
      • Feedback is perceived as helpful/worthwhile
      • Listens for facts, common points, understanding
      • Seeks to resolve and create
  • 13. Question Management
    • Question Everything
      • Ask questions
      • Seek input
    • Ask questions 80% of the time
    • Tell others to act 20% of the time
  • 14. Questions
    • Judger
      • Whats wrong
      • Whose fault is it
      • Whats wrong with me
      • How can I prove Im right
      • How will this be a problem for me
      • Why is X so stupid and frustrating
      • How can I get control
      • Why bother
    • Learner
      • Why do we do it this way
      • What am I responsible for
      • What can I control
      • What do I want
      • What

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